So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
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Click to collapse
samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
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Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
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I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
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Click to collapse
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
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Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
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Click to collapse
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
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Click to collapse
I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.
Related
My fingerprint scanner stopped working randomly. Did a reboot it worked one more time then stopped again. Now not working what so ever. Im running 2.3.4 unlocked. Anyone know of a fix?
From unlocked/rooted GB Atrix
I CANT EVEN SET MINE UP IT WONT DO ANYTHING! MY MOMS EITHER THEY ARE NEW
Ok i just read some stuff about rebooting your phone i tried it set it up without any issues now it is working perfect
drock212 said:
My fingerprint scanner stopped working randomly. Did a reboot it worked one more time then stopped again. Now not working what so ever. Im running 2.3.4 unlocked. Anyone know of a fix?
From unlocked/rooted GB Atrix
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Click to collapse
This Link is in the IHOP sticky in the dev section though flashing pudding or titanium is reported 50/50 chance of messing your finger print even if you re-flashed/rebooted or asked it nicely you might wana try this out
Most likely an issue of not enough free RAM for the scanner to initiate the recognition task.
Reboot the phone and it ll be fine. Real saviour is the alternate security code, which is your kickstand in case the fingerprint scanner gets jammed again.
Its not the same issue of that when you use TiBu and it confuses the scanner. My scanner isn't recognizing my finger swipes period. I think the scanner might be dead :-/
From unlocked/rooted GB Atrix
Op,
I had the same issue. The fingerprint sensor wasn't detecting any of my swipes. This is what i used to fix the issue. Shouldn't make a difference but i tried this on custom rom/kernel.
Turn off the phone, pull out the battery for 2 mins. Put it in and power on. Go to settings / security / change screen lock / fingerprint
Set up your pin and restart the phone.
Once the phone is restarted, go and identify your fingerprint, it will register the fingers and work as usual.
When my fingerprint thing wasn't working I rebooted and it was fine.
Check that you don't have some task killer killing the fingerprint sensor task maybe?
They don't seem to understand its not responding at all. Mine even does ghost swipes. I haven't found any useful info for this problem either. I don't know what it is because I've flashed back to nandroids that it did work with but now doesn't. It may have changed software that is not touched by backups or its hardware... couldn't tell you which.
Sent from my MB860 using XDA App
Mine wasn't working at all,too. I guess it was effected from all of these roming madness. I just did like i posted #7 and it started to work again. Do you remember if you ever tried to use the fingerprint scanner with wet hands or something else ?
No wet hands. But it did go from working one swipe to not working at all. Ill try the battery trick when I get home as well as reflashing 2.34 if none work I'll assume he scanner died.
From unlocked/rooted GB Atrix
drock212 said:
No wet hands. But it did go from working one swipe to not working at all. Ill try the battery trick when I get home as well as reflashing 2.34 if none work I'll assume he scanner died.
From unlocked/rooted GB Atrix
Click to expand...
Click to collapse
Just try the fix I posted above >,> not like it'll kill your not working scanner even more
Rebooting works usually
Iphone > galaxy s 2.
Semseddin said:
Op,
I had the same issue. The fingerprint sensor wasn't detecting any of my swipes. This is what i used to fix the issue. Shouldn't make a difference but i tried this on custom rom/kernel.
Turn off the phone, pull out the battery for 2 mins. Put it in and power on. Go to settings / security / change screen lock / fingerprint
Set up your pin and restart the phone.
Once the phone is restarted, go and identify your fingerprint, it will register the fingers and work as usual.
Click to expand...
Click to collapse
Awesome top, mine is now working again.
Semseddin said:
Op,
I had the same issue. The fingerprint sensor wasn't detecting any of my swipes. This is what i used to fix the issue. Shouldn't make a difference but i tried this on custom rom/kernel.
Turn off the phone, pull out the battery for 2 mins. Put it in and power on. Go to settings / security / change screen lock / fingerprint
Set up your pin and restart the phone.
Once the phone is restarted, go and identify your fingerprint, it will register the fingers and work as usual.
Click to expand...
Click to collapse
Thank goodness for someone reviving an old thread. Just unlocked my bootloader (with ltdanno360 help) and scanner stopped working. Doing this worked. Thanks!
Sent from my MB860 using XDA App
Great!!
My sensor wasnt working also, great Tip
omg, this thread just saved my life. I've been with a not working fingerprint scanner for 1 month now. And a simple reboot fixed it.
Just a tip: I had no need for the pulling off battery thing. Just rebooted and worked like a charm.
Thank you very much!
Anyone else experiencing this issue? Multiple threads on the OP2 official forums. My home button has become completely unresponsive and fails the diagnostic test (run by *#808# in the dialer, then going to "fingerprint test" or "keypad test")
Reports of the issue on the other board seem to be focused on the non-US model. Anyone else in the US experiencing this issue?
Going to go through the RMA process with the phone but doesn't seem like that will be a fast process.
Yes same issue... Not sure how to fix
One of my friend got his OP2 in India, and Service Centers are asking for AT LEAST 3 weeks for fixing this issue.
Same issue here. Tried flashing all the OTAs with any combination available in the book (since in other threads, said this fixed it), no luck.
Had this happen to my OP2. Initially had sold it but had it returned to me because of the issue. When I got it back I was able to get it working.
Shortly after that it stopped working again. Manually flashed 2.1, cleared data and cache and powered it ought door awhile as I was going to return the.
Decided to power it back on and need with it and it was working fine. Been working fine for the past three days even after unlocking the bootloader, rooting and flashing 2.1.1.
Not sure what the issue was with mine but it's working fine now.
OP support wanted to do a remote session to flash 2.0.2 with a special partition file but since I've been on vacation I haven't gone through that with them. Might not now that it is working good.
Sent from my ONE A2005 using Tapatalk
same issue here. have a open ticket with One plus awaiting a resolution.
I had faced the same issue in my OPT as well...A small trick resolved the issue.. In diagnostic test mode ( *#808#) I have tried finger print test -> finger print quality test -> some menu in Chinese with button (in Chinese) -> pressed button and placed finger on scanner -> the screen shows some numeric values... Done few times... After that my phone home button and fingerprint started working.... Registered finger again and all fine...What a magic...
Precondition oxygen 2.2.1
Previous fingerprint registration deleted..
Not sure whether this method may work for all... But can make a try.... Bibin
Try hard reset. Press power button for 8 seconds and let it restart the phone. Scanner comes back to life. Usually it happens due to some app updating conflicting with sensor setting.
So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
homeedog said:
So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
Click to expand...
Click to collapse
Haha try again later. Stupid sham-sung. But no, never had this issue.
Sent from my Blackberry Bold back in 2009
I ended up RMAing it. Apparently a hardware fault that no one else has... my luck...
Hi, first of all I apologise if this question has been asked but I don't know how to search just this place.
I'm using everything stock, no root, stock launcher.
I have my phone set up to ask for the password on reboot. I have my fingerprint reader set up to unlock my phone. I also have the fingerprint reader set up to wake the screen.
However under certain circumstances the fingerprint reader does not unlock the phone. The most reliable way to trigger this behavior is to plug the phone in to charge.
I exclusively lock the screen with the power button.
The fingerprint reader is still responsive and it still wakes the screen but there's no vibration feedback and it does not unlock. After I unlocked the phone with my password and lock it again the reader works again.
So what's going on here? How should I debug this?
After reboot it is normal to ask for password first time. Sometimes i have also seen this but when i unlock with pattern (my backup way) and lock again it works fine. I can not trace this to be related with charging or something else and it happens rarely but i have seen it also. Maybe a software bug.
Looking back to the days when i have LG V10 i remember that i had the same problem with fingerprint sensor not working sometimes. It was more frequently related to heat buildup as it was hot phone anyway.
I had the same problem these days, I think the fingerprint reader won't work if your hands are really cold.
Hmm I don't think my U Ultra is getting particularly hot and, no, my hands are certainly not very cold either. This behavior happens indoors.
It's just extra security plan and simple
Sometimes, not very often though, my fingerprint reader refuses to respond. Not even a misread where you get haptic feedback and not a lot else.
Just using the power button and entering my back up security (pattern in my case) and it comes back to life.
I don't particularly worry about it, but I suppose it's nice to see that it's not just me
Will see if the upgrade to 8.0 fixes it.
I met this problem.The solution was very interesting.I use Yandex.disk app.This problem did occur after the Yandex.disk app is update.I hard reset my phone.The problem was not in my phone.But I setup Yandex.Disk app the problem repeat occur.İf you installed Yandex.Disk, uninstall the application.if you don't use Yandex.Disk,The last apps update uninstall to try.
Good Lord I have so many apps installed though...
Then go to a full factory reset and see if it helps, thats the 1st thing you do when you have problem.
After a bit of experimentation this behavior seems to have stopped after I disabled/removed all Smart Lock Trusted Places -- a feature that is already known to be buggy.
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
Garkan said:
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
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Click to collapse
8 fixed this bug for me but i found more bugs in oreo so i am thinking to roll back to 7.0 and meet fingerprint sensor bug again because oreo problems are disgusting - car bluetooth does not works as it should - i can't read addressbook in my car head unit - it shows error. i found that is some bluetooth software parts was not included in 8.0 but successfully fixed in 8.1. and i'am pretty sure we will never receive 8.1 for u ultra.
in russian 4pda forum i found some reports (unconfirmed yet) that fingerprint bug disappeared. maybe somebody here can confirmed it?
No i have android 8 and issue still occurs sadly did not found a fix.
I've suddenly had this issue a couple of days ago a couple of times. I didn't do anything (except a couple of reboots) and it was fixed again.
Now after updating to Oreo and again using leedroids ROM, i didn't experience theissue again..
I talked to a htc representative and said to clear credentials from security/encryption and credentials seems to be a conflict in security certificates. For the moment it works.
2 years ago I rooted my Redmi note 7s using TWRP and Magisk. Since then i haven't been able to setup any screen lock or fingerprint lock because the phone just refuses to recognize it as correct. Upon resetting, when the setup wizard asks to setup fingerprint, the sensor doesn't respond at all but when the screen is turned off i can turn it back on when touching the fingerprint sensor. I have been using it without a lock without any issues but now i have decided to give it for exchange so i need to fix this problem. When I rooted, I flashed magisk and a file called disable dm-verity. Looked everywhere online but can't see any relation between dm-verity and screen lock so i am pretty much clueless about what caused this issue. Factory resetting the phone doesn't help either. Hope someone has a solution for this or some insight as to what's causing this.
shawns7 said:
2 years ago I rooted my Redmi note 7s using TWRP and Magisk. Since then i haven't been able to setup any screen lock or fingerprint lock because the phone just refuses to recognize it as correct. Upon resetting, when the setup wizard asks to setup fingerprint, the sensor doesn't respond at all but when the screen is turned off i can turn it back on when touching the fingerprint sensor. I have been using it without a lock without any issues but now i have decided to give it for exchange so i need to fix this problem. When I rooted, I flashed magisk and a file called disable dm-verity. Looked everywhere online but can't see any relation between dm-verity and screen lock so i am pretty much clueless about what caused this issue. Factory resetting the phone doesn't help either. Hope someone has a solution for this or some insight as to what's causing this.
Click to expand...
Click to collapse
Try with this tool:
https://forum.xda-developers.com/t/flash-tool-guide-use-xiaomi-flash-tool.4262425/