Anyone else experiencing this issue? Multiple threads on the OP2 official forums. My home button has become completely unresponsive and fails the diagnostic test (run by *#808# in the dialer, then going to "fingerprint test" or "keypad test")
Reports of the issue on the other board seem to be focused on the non-US model. Anyone else in the US experiencing this issue?
Going to go through the RMA process with the phone but doesn't seem like that will be a fast process.
Yes same issue... Not sure how to fix
One of my friend got his OP2 in India, and Service Centers are asking for AT LEAST 3 weeks for fixing this issue.
Same issue here. Tried flashing all the OTAs with any combination available in the book (since in other threads, said this fixed it), no luck.
Had this happen to my OP2. Initially had sold it but had it returned to me because of the issue. When I got it back I was able to get it working.
Shortly after that it stopped working again. Manually flashed 2.1, cleared data and cache and powered it ought door awhile as I was going to return the.
Decided to power it back on and need with it and it was working fine. Been working fine for the past three days even after unlocking the bootloader, rooting and flashing 2.1.1.
Not sure what the issue was with mine but it's working fine now.
OP support wanted to do a remote session to flash 2.0.2 with a special partition file but since I've been on vacation I haven't gone through that with them. Might not now that it is working good.
Sent from my ONE A2005 using Tapatalk
same issue here. have a open ticket with One plus awaiting a resolution.
I had faced the same issue in my OPT as well...A small trick resolved the issue.. In diagnostic test mode ( *#808#) I have tried finger print test -> finger print quality test -> some menu in Chinese with button (in Chinese) -> pressed button and placed finger on scanner -> the screen shows some numeric values... Done few times... After that my phone home button and fingerprint started working.... Registered finger again and all fine...What a magic...
Precondition oxygen 2.2.1
Previous fingerprint registration deleted..
Not sure whether this method may work for all... But can make a try.... Bibin
Try hard reset. Press power button for 8 seconds and let it restart the phone. Scanner comes back to life. Usually it happens due to some app updating conflicting with sensor setting.
Related
I got my A7 and flashed the 4/17 rom right away, used it stock for a couple of days then installed dexters mod1.42 and for a day or two it worked fine. Then the menu key stopped working. sometimes it would work for an hour and then stop working again. I deleted the dexter mod, wiped cache and did factory reset when the key worked and everything was fine.
Then I did the bestialbub a7-gapps zipmod and everything worked great for 4-5 days then the same problem, no menu key. are there any known apps that may cause this problem? I am waiting for the menu key to work again so I can try again, are there any settings or other mods that will get me the market but leave me close to stock.
steamtv support just had me do a reset and flash latest firmware and that doesnt help much.
Please, I love the A7 when it's working and need some help.
Thanks,
Billy
Does this happen when the back of the device is hotter than warmer? I've had this happen often when the days are warmer and hotter. That's the reason why because the heat affects parts of the wiring. The other solution is to use Button Savior (an app on the market).
Ytain
The menu smart key comes and goes no matter the temp. It's not working now, sometimes it will work for a little while and then stop again. I can't wipe/reset without the memu key. I want to get it back to stock to see if it's a hardware problem then take it from there. Any suggestions anyone?
billy
same here (I thought, I'm the only one encounter this kind of problem). My Aunt gave me A7 as present. after 2 days, all the smart keys malfunctioned. it works fine for 10 min after that it wont work anymore. I've installed button savior for remedy. I think ytain is right, A7 has problem when the back of the device becomes hot.
Hello,
I had the same issues with some of the keys of the keyboard. but at first it started only happening when the battery was low but recently it was happening all the time.
This was making my life difficult as i write some sms to my friends and it's quite annoying.
I left my phone untouched and went to repair center of my provider to show what was happening. Put my phone there for repair and in the same day went there to pick up the phone good as new.
The issue is that the stripes connecting from the keyboard to the cellphone were a bit fragile and probably broke or it wasn't making any contact whatsoever. Now i have the phone working 100%. no problem.
Hope this helps
So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
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Click to collapse
samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
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Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
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I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
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Click to collapse
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
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Click to collapse
Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
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i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
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I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.
Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.
Hi, first of all I apologise if this question has been asked but I don't know how to search just this place.
I'm using everything stock, no root, stock launcher.
I have my phone set up to ask for the password on reboot. I have my fingerprint reader set up to unlock my phone. I also have the fingerprint reader set up to wake the screen.
However under certain circumstances the fingerprint reader does not unlock the phone. The most reliable way to trigger this behavior is to plug the phone in to charge.
I exclusively lock the screen with the power button.
The fingerprint reader is still responsive and it still wakes the screen but there's no vibration feedback and it does not unlock. After I unlocked the phone with my password and lock it again the reader works again.
So what's going on here? How should I debug this?
After reboot it is normal to ask for password first time. Sometimes i have also seen this but when i unlock with pattern (my backup way) and lock again it works fine. I can not trace this to be related with charging or something else and it happens rarely but i have seen it also. Maybe a software bug.
Looking back to the days when i have LG V10 i remember that i had the same problem with fingerprint sensor not working sometimes. It was more frequently related to heat buildup as it was hot phone anyway.
I had the same problem these days, I think the fingerprint reader won't work if your hands are really cold.
Hmm I don't think my U Ultra is getting particularly hot and, no, my hands are certainly not very cold either. This behavior happens indoors.
It's just extra security plan and simple
Sometimes, not very often though, my fingerprint reader refuses to respond. Not even a misread where you get haptic feedback and not a lot else.
Just using the power button and entering my back up security (pattern in my case) and it comes back to life.
I don't particularly worry about it, but I suppose it's nice to see that it's not just me
Will see if the upgrade to 8.0 fixes it.
I met this problem.The solution was very interesting.I use Yandex.disk app.This problem did occur after the Yandex.disk app is update.I hard reset my phone.The problem was not in my phone.But I setup Yandex.Disk app the problem repeat occur.İf you installed Yandex.Disk, uninstall the application.if you don't use Yandex.Disk,The last apps update uninstall to try.
Good Lord I have so many apps installed though...
Then go to a full factory reset and see if it helps, thats the 1st thing you do when you have problem.
After a bit of experimentation this behavior seems to have stopped after I disabled/removed all Smart Lock Trusted Places -- a feature that is already known to be buggy.
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
Garkan said:
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
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Click to collapse
8 fixed this bug for me but i found more bugs in oreo so i am thinking to roll back to 7.0 and meet fingerprint sensor bug again because oreo problems are disgusting - car bluetooth does not works as it should - i can't read addressbook in my car head unit - it shows error. i found that is some bluetooth software parts was not included in 8.0 but successfully fixed in 8.1. and i'am pretty sure we will never receive 8.1 for u ultra.
in russian 4pda forum i found some reports (unconfirmed yet) that fingerprint bug disappeared. maybe somebody here can confirmed it?
No i have android 8 and issue still occurs sadly did not found a fix.
I've suddenly had this issue a couple of days ago a couple of times. I didn't do anything (except a couple of reboots) and it was fixed again.
Now after updating to Oreo and again using leedroids ROM, i didn't experience theissue again..
I talked to a htc representative and said to clear credentials from security/encryption and credentials seems to be a conflict in security certificates. For the moment it works.
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
I got the same problem. My OP5 Home button(with fingerprint scanner) stopped working suddenly. It got stock android since purchase. I never tried to root it. It suddenly became unresponsive. Will try to use nav bar for few days. Im getting ghost touches as well. Any Help appreciated.
Hi. I have the same issue on my op3t, looking for idfeas.
finalmoksha said:
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
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Click to collapse
Hi. I have the same issue on my op3t, Oxygeos Version 9.05. My home and recents buttons do not work but fingerprint works fine. I turned on the on-screen nav bar and the home and recents buttons don't work there as well. Turning it off didn't solve anything. Any idea? Thanks
Facing exactly the same issue after upgrade to 9.0.5. home and recent buttons are not working, but fingerprint is working fine. Did you resolve this issue by any chance? if yes, please let me know as well how it was resolved. thanks. -ramesh
Try doing a factory reset, but take a backup before doing that.
Sent from my OnePlus 3T using XDA Labs
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
i'm having this problem too Got a OP3T, i found out a bit of info, it has to do with the screen, i'm still facing this problem so im gonna buy a replacement screen and see how it goes, ive already replaced the earphone jack board that houses most the flex cable connections and i also replaced the speaker, home button, and the usb c flex cable to no avail. what i haven't tried was to replace the battery and the main/sub flex cable inside. i'd really like a fix for this.
go to Settings -> Apps -> All Apps (ie including System apps)
look for com.android.fingerprint... or com.oneplus.fingerprint...
"Force Stop" it. and go to its storage and "Clear Cache" , "Delete Data" .
Now restart the Phone.
Worked for me on OnePlus3T running OxygenOS 9.0.5.
Phone was also on charging through out the procedure .. I doubt if it would have any significance though.
Good Luck.
I could not force stop this app.
MY SOLUTION
this is what it worked for me with OP5
I deactivated fingerprint, reboot to recovery, wipe cache+dalvik, restart (without fingerprint anymore) and it seems to be working just fine again.
I have observed this issue too in my oneplus 3 with oxygen os 9.0.6 and also in previous releases. The only thing that works for me is just to reboot the phone.
cincauhangus said:
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
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Click to collapse
I am facing the exact same problem. Have tried all the other fixes/solutions mentioned in this thread except the 'Factory Reset'.
Please let me know what did you finally do to resolve it.
Thanks
Something new? I Have flash Havoc ROM, but problem still exist :/
back button and recent button does not work on mine.
I have to turn on screen navbar..
The home button was not working.. but it started working after i enabled onscreen navbar...
The phone went to frantic vibrate the first time it boot after flashing new rom..
the light can be seen on these 2 non functional h/w key during boot , but then it turn off, then the h/w back and recent key would not function..
I don't even know what happened to this phone...
Guess i'll keep using the onscreen navbar...