Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.
Related
Hi all,
Let me preface this by saying I am trying to avoid a factory reset if possible. I have had a hard time getting my phone to where it is now, with many software glitches and boot loops along the way, and I'd like to avoid going down that road again, if possible.
I have recently lost all vibration on my S4. It doesn't even vibrate during startup/shut down loops. I am rooted but running a stock ROM. In order to see if this is a hardware problem, I tried *#7353# and clicked "Vibration" and nothing happens.
My question is this: is this text not working definitive evidence that the issue is hardware-related? Many forum posts suggest a factory reset to resolve vibration issues, but like I said I'd prefer to avoid this. Is there any chance my vibration issue is still a software problem or can I confirm from the test mode not working that it is definitely hardware?
Thanks.
cpmcguir said:
Hi all,
Let me preface this by saying I am trying to avoid a factory reset if possible. I have had a hard time getting my phone to where it is now, with many software glitches and boot loops along the way, and I'd like to avoid going down that road again, if possible.
I have recently lost all vibration on my S4. It doesn't even vibrate during startup/shut down loops. I am rooted but running a stock ROM. In order to see if this is a hardware problem, I tried *#7353# and clicked "Vibration" and nothing happens.
My question is this: is this text not working definitive evidence that the issue is hardware-related? Many forum posts suggest a factory reset to resolve vibration issues, but like I said I'd prefer to avoid this. Is there any chance my vibration issue is still a software problem or can I confirm from the test mode not working that it is definitely hardware?
Thanks.
Click to expand...
Click to collapse
The saying goes, if it walks like a duck, talks like a duck and quacks like one, usually..it's a duck, in my time repairing the S4, I've had vibration motors fail. If it's not even vibrating at boot-up then it's definitely hardware. Only instance I'd say it were software is if it vibrated at boot, but wouldn't anywhere else in the system. It's a very easy repair, and inexpensive to replace. Also if you've rooted, do you have a custom recovery installed? If so backup the current rom/stock and restore/flash a new rom to see if it remedies the issue, otherwise hardware hands down! Hope this helps!
Hi all,
Its very weird for me, my phones vibration suddenly stopped working, completely. I tried all restart the phone, pull the battery out and start after 5mins but nothing helped.
If it’s a hardware issue then I’m worried as I didn’t expect this from a so expensive phone.
I will try factory reset later as I’ve to take all backups but if there any other suggestion please advice. As doing all restore will take time. thanks
soumen.sam said:
Hi all,
Its very weird for me, my phones vibration suddenly stopped working, completely. I tried all restart the phone, pull the battery out and start after 5mins but nothing helped.
If it’s a hardware issue then I’m worried as I didn’t expect this from a so expensive phone.
I will try factory reset later as I’ve to take all backups but if there any other suggestion please advice. As doing all restore will take time. thanks
Click to expand...
Click to collapse
Try flashing stock, or close to stock like Alexndr's ROMs. If they work on that, then it's a problem with your ROM..
I just checked with the *#7353# -- Self Test Mode (2nd Hidden Menu) code. it nothing happens for the vibration test, just the option going blue. Can any one try this and post what it does in other devices as i dont have any more note 3 here.
I think the vibration motor is gone.
nicholaschum said:
Try flashing stock, or close to stock like Alexndr's ROMs. If they work on that, then it's a problem with your ROM..
Click to expand...
Click to collapse
No other feedback in it. As the self test didn’t turn the vib on so I doubt it’s was hardware problem not a software issue, I googled and check the vib motor location in the phone and give some moderated tap/knock by my finger at the back of the phone and amazingly it started working again.
This is what didn’t expect from a $700 phone. Anyway the issue has been fixed temporarily don’t know what will happen in future.
I need an advice, if any one of you help. Now the thing is, when the vibration stopped, by tapping from behind it started working but after a day it again goes off and never turned on by any thing, I did the same thing many time but this doesn’t help.
After few days I put it on vib mode while listening song and chatting on hangout, I put it in vib mode as new message wont pause the song. But suddenly the vib started again. It worked for that day but next morning it gone again, and then I put it on vib mode and started sending fake msg over hangout many time and it started again after few attempt.
So here I wanted to know it’s a hardware issue or software end issue? as I'm really confused. Thanks
soumen.sam said:
by tapping from behind it started working
Click to expand...
Click to collapse
If it's software, no matter what, nothing can detect a tap from behind.
So it has to be hardware.
I think this could be a software end issue too, as now if its not working its not starting but hitting from behind, but if I restart its working again. it was off for a day then while I was listening song on vib mode it suddenly started by itself. since then its going off anyway and coming after restart. and it started after the last small OTA update.
soumen.sam said:
I think this could be a software end issue too, as now if its not working its not starting but hitting from behind, but if I restart its working again. it was off for a day then while I was listening song on vib mode it suddenly started by itself. since then its going off anyway and coming after restart. and it started after the last small OTA update.
Click to expand...
Click to collapse
Please use the reply button so I know you actually replied to the thread.
No matter what you do, hitting from behind as a fix means it's hardware. The fact that when you reboot is because it repowers the chip on the board, and when it does it probably allows for some grace working time.
nicholaschum said:
Please use the reply button so I know you actually replied to the thread.
No matter what you do, hitting from behind as a fix means it's hardware. The fact that when you reboot is because it repowers the chip on the board, and when it does it probably allows for some grace working time.
Click to expand...
Click to collapse
My Bad, I usually do so but somehow missed that.
Yes I doubt it’s a hardware issue but before repairing or replacing the vibration parts I wanted to try fix it by software end if this is a software issue. I still have the warranty period left for 6month or so but the thing is here in India Samsung doesn’t replace the complete faulty device like they or apple does in US. The always repair or replace the faulty parts. And I’m not comfortable to use a repaired phone.
What I was trying to do is I wanted to reinstall the stock latest firmware by Kies 3. I really don’t want to use any custom rom, neither rooting as Stock is quite good for me and fulfill my all requirement what I need for my work. But the thing is with Kies 3 1stly it always showing “N-900 Device not supported” when I was trying “firmware upgrade and initialization” but somehow I manage to let it work but at the end it showing “you are already have latest firmware” and it stopped.
I googled it as saw all those have this same issue, factory reset didn’t solve this, neither hard reset. I wanted to know is there any way to reinstall the same stock official updated firmware easily by Kies 3? I don’t wanted to do it by odin and a downloaded pack from sammobile, I am looking for a fast and easy official way. the reason I don’t want to use by odin is it will require lots of learning to learn the whole thing to avoid messing up with it, and I really don’t have time for this.
Also another question is: when I went to download mode for the 1st time I see its says “Knox warranty 0x” what does that mean? Warranty void or its still under it. I saw people have 0x0 or 0x1 but didn’t see any one having 0x only. Please advice, thanks
Edit: also now the vibration coming and going off by itself, like yesterday night it was not working but when I wakeup it was working, and no restart meanwhile. BUT I observed most of the time its turning off when I’m charging the phone or at the end of charging or before pulling the charging cable off. When charging starts it was vibrating and during charging it working same, but after I pull the cable, it stopped.
Hi guys
I recently bought an OnePlus 2. With the original firmware, I experienced a very strange and very annoying issue: My screen randomly turned off (e.g. during a chat in WhatsApp). The screen turns off and I have to turn it on again by pressing the power button. Then I enter my PIN to access my phone again and it locks AGAIN. This happens like 10 times in a row, then I have to reboot the phone and it was OK again. I seriously don't know what triggered this issue.
However, recently I got pissed of because I tried to call one of my customers and as soon as I entered my PIN and tried to open the phone app, the screen locked again and I almost threw away my phone. Damned troll.
So I decided to try another ROM as I thought it was an OS-related issue. Now I'm running Exodus Android 6.0.1. I did a clean install and guess what: The issue came back on this ROM...
In my opinion there's only something both installations (my previous 5.1.1 stock ROM and my current 6.0.1 ROM) have in common: I've been using XPosed with Amplify, Greenify and XPrivacy. Other than that, I have no idea what it might be.
Have you encountered the same or a similar issue? If so, were you able to solve it? How did you solve it?
I just uninstalled Amplify, as I think it stops somehow the Gyroscope service, that's why it locks randomly. I'll check if the issue appears again...
I think I have good news for you guys: I guess I was able to locate the issue.
I noticed it always happened when I was holding the phone in the hand I had a ring on my finger. Then I found out the phone has magnetic sensors (for flip covers).
I downloaded the Xposed module "Magnet Sensor Control", the bug hasn't appeared so far!
I hope I was able to help you guys with my findings. This thread may be closed now.
So, i just bought from a friend a Moto G4 Plus almost brand new, everything working great.
But this morning i realized my notifications dont show, i cant pull down quick settings, home button and recent screens button are non responsive and i cant see the lock screen anymore; I try to unlock my phone with the fingerprint sensor but it unlocks with any fingerprint or even just by pressing the on button.
With all these problems, I went online to search for possible explanations for all of this. I tried to factory reset it but the button is a little faint and it wont let me. I tried to hard reset it but it also wont let me do that. I uninstalled all the apps i had to see if any app had done this but everything still wouldnt work. Also tried deleting all other information but still, home button and all other things dont work and still cant factory reset.
Also tried factory resetting it with two different programs conectting it to my computer but neither program recognized my phone even though its battery was over 80%.
I am getting really frustrated. I mean, everything else works fine, but all these things should work and everything and its really frustrating trying to use the phone having to go back on everything to go to the home page.
Anybody have any suggestions or have had the same problem? Tomorrow im gonna take it to a guy i know who fixes phones but would really love to know if i can solve it myself.
Thanks in advance
Search here how to flash the stock from for your model. It should fix it unless its a hardware issue.
fix-this! said:
Search here how to flash the stock from for your model. It should fix it unless its a hardware issue.
Click to expand...
Click to collapse
Just did, and int fixed everything, home buttons working, quick settings are coming down and all the other things.
But, now my network connections are unavailable. My mac address is 02:00:00:00:00:00, my ip address shows as unavailable and my phone also wont read my sim.
I already flashed it again and also tried restoring it to factory setting because now it lets me do it but nothing changes. I cant connect to anything on Wi-Fi, it just stays on the screen of Wi-Fi turning on
I had same issue when memory bocame full! I did hard reset.
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
Did you factory reset? It is not the optimal solution as it takes time, but a reset dues fix the majority of issues phones have after an OTA. If you still have problems after this report back. I did the factory reset immediately after the latest OTA and had no issues. Android practically restored nearly everything app wise. All I had to do was wait it out.
FR does not work
I have the same problem, just did a factory reset but still not working, is weird to find out that is not a touch "hardware" fault, since I got into the configuration I am able to tap the next and backs buttons also the mic icon and camera works in the locked screen, the problem is only in the "Home bar" or soft key bar i don`t know the name. If someone had a solution please share.
I am also having same problem in my moto x style..
---------- Post added at 09:26 AM ---------- Previous post was at 09:14 AM ----------
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
I am also having same problem. So I take my phone to moto services centre but they are also failed to resolve this problem..
Hey! So, give this a try:
Install Nova launcher, then on the home screen long press and click widgets. In the widgets section, at the top there should be an option called "Activites" long press and put that on the home screen, then it should ask you which activity. scroll to the "S" section, and select "Setup wizard" and then select "SetupWizardTestActivity".
Once that wizard is set as a widget, click the widget and go through the wizard again, and see if that does it. It did it for me, on many occasions haha
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Robin6029 said:
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Click to expand...
Click to collapse
As in you're stuck in the setup wizard? Do you have root by chance?
I'm having the same problem, nothing works :crying:
So it is not just me, wow!
2 days ago my touchscreen started acting out, now I have a deadzone at the navigation bar. I've been using my phone upside down, if anyone has been through this and fixed it please let me know.
Guess what!
I just did a downgrade using ADT so I flashed my Moto X Pure to Lolipop to validate my theory but no success.
I can said that the touching problem is a hardware issue and not a software like I was thinking.
Why is this happening, IDK but let me ask you if you did the same "ordinary behaviour" like me.
The day my Moto X starts to get like crazy getting ghost touchings and ghost slidings I was having my cellphone in my back pocket and driving my motorcycle mid trip 3-4 hours.
When I took my phone out to take some pictures I got a hot phone and the touchy doing crazy ghosty responses.
I turned the phone off but when I restarted like a minute after the ghosty touching was persistent, turned off the phone again and like an hour latter turned on, no more ghosty touches but the softkeys ( back, home, tasks) stopped working.
I read before that for some tablets this is caused by the protection case and they removed the case and worked again, well is not my case since I have not any case attached to my phone, but seems to be some bad pressure in some part that damage the touch area.
Please share your comments if you applied some pressure like me sitting in the phone, for me is a "ordinary behavior" (having my phone in my levi's rear pocket) but for Motorola seems too much.
this happened to my phone as well "After a Security Patch Update thru OTA" and navbar stopped working the Other Day and I guess we shall wait for the Next update to by MOTO "ANDROID NAUGAT 7". but for Now I use simple Control navbar from Play store Until The OTA update fix the problem.
on Lock screen mic and Camera shortcut works Properly so is the software issue....
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Marcel_16V said:
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Click to expand...
Click to collapse
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
No issues with mine and I am running the Dec patch.
Almost sounds like it was a corrupted OTA release. It could have been a server issue or whatnot. Call Lenovo/Moto support of the touchscreen is working in the navbar area but the navbar itself isn't. It is worth a try even if out of warranty. The worst they can say is they can't help.
TheRealMrTrueX said:
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
Click to expand...
Click to collapse
I installed a custom ROM with your OWN buttons and saved that device.
I Installed a Resurrection Remix on her Moto X Style, the battery sucks, but the device is working.
http://www.resurrectionremix.com/
is there a solution to this yet?
back button home button not working?
twinskenny said:
back button home button not working?
Click to expand...
Click to collapse
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
TheRealMrTrueX said:
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
Click to expand...
Click to collapse
Same problem here. Today morning, my 2015 Moto X Style just stopped working (the buttons). I did not do any update or install anything. So I do not really understand what you talk about here - it was an automatic whatever from Motorola that broke all the phones? That's ridiculous! Like a virus
I'm using the old Android Lollipop BTW - anyone knows if this issue remains on the new system? I never update due to serious slow down after it. Both Google and Apple are complete assholes when it comes to updates. So I've just been ignoring their "brand new awesome cool all is gonna work releases"
I've been a proud Moto user for years now. This is just unacceptable. They're gonna loose big with this one.
If you would do a factory reset after flashing the newest major rom releases it would be plenty fast.