Database Users

Nexus 7 left at front door - stolen.

Hi
I ordered a Nexus 7 last week and got the shipping email yesterday. Apparently UPS "delivered" it today, and by that I mean left it at the front door when I was not home. When I got back the package was nowhere to be found. I called UPS and they said they will call me tomorrow, since apparently the driver didn't indicate the apartment number where he supposedly dropped it off.
What I'm really mad about is that I can't get through to any google reps! Been on hold for 1.5 HOURS by the time I'm writing this post!
Any advice? Doesn't UPS require signature?

nope! the nexus 7 doesnt require a signature unless u asked for it to be signed! im sorry i feel for u

movieaddict said:
nope! the nexus 7 doesnt require a signature unless u asked for it to be signed! im sorry i feel for u
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Are you saying that I just lost $230 for something that wasn't my fault?

Unless it was insured.... but then you have the claims process.
Sent from the Nexus

gunz.jones said:
Unless it was insured.... but then you have the claims process.
Sent from the Nexus
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How do I know if it was insured ? I ordered it from Google Play, but can't find any information regarding insurance online, besides the fact that it was 2nd Day Air

Aww man !! that sucks :crying:

shu8i said:
Are you saying that I just lost $230 for something that wasn't my fault?
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Sorry dude I'd say call UPS about insurance but no signature confirmation typically means the package was not insured either.

Nexcellent said:
Sorry dude I'd say call UPS about insurance but no signature confirmation typically means the package was not insured either.
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UPS's tracking site says:
"Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver."
I guess I'll have to wait for them to call me back tomorrow, and continue to hold on the line for google. (WTF is wrong with their service center? I'm around the 2h mark and nobody has picked up the phone!)

That really sucks OP. Really feel for you.

Its possible that it was simply left at the entirely wrong address. That happened to me with my otterbox for my phone, and the owner of that house was kind enough to deliver the package to me himself.
Sent from my MB855 using xda premium

The package doesn't need to be insured for you to get help from UPS. I'm pretty sure you can file a lost package claim and they will do everything they can to check the paper trail to find the item. It could take like 2 weeks or more though but, normally they will try to resolve the issue.
If it was stolen then I'm not sure what to do about that. Home owners insurance could cover it since it was delivered.

icoman said:
The package doesn't need to be insured for you to get help from UPS. I'm pretty sure you can file a lost package claim and they will do everything they can to check the paper trail to find the item. It could take like 2 weeks or more though but, normally they will try to resolve the issue.
If it was stolen then I'm not sure what to do about that. Home owners insurance could cover it since it was delivered.
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I'm naturally assuming that it's stolen. But now that I think of it, that might not be true.
1. According to the delivery report, they left it at my door @ around 5:07pm. I was home @ 7:00pm. The difference is less than 2 hours.
2. UPS did mention that the driver didn't indicate the apartment # where he supposedly left the package.
3. I live in an apartment complex which is secured through a front door.

shu8i said:
I guess I'll have to wait for them to call me back tomorrow, and continue to hold on the line for google. (WTF is wrong with their service center? I'm around the 2h mark and nobody has picked up the phone!)
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I would stop waiting on google. They aren't going to be able to help you IMO. It's UPS's matter and they will work with you and google to get it right (from my experience with other packages that were mis-delivered).

i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost

siewkaiyek said:
i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost
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OMG, you can't imagine how thankful I am for this information! I hung up after being on hold for 2.5 hours, but I will try again tomorrow morning. At least I know, that I will be getting a replacement. Thanks again!

shu8i said:
OMG, you can't imagine how thankful I am for this information! I hung up after being on hold for 2.5 hours, but I will try again tomorrow morning. At least I know, that I will be getting a replacement. Thanks again!
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no problem :laugh: hope you get your replacement soon :fingers-crossed:

siewkaiyek said:
i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost
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I know they can disable a phone. Can they really disable our tablets?

just lou said:
I know they can disable a phone. Can they really disable our tablets?
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It's Google they can pretty much do whatever they want! I hope they are able to get you a new one and fast.
Sent from my SAMSUNG-SGH-I777 using xda app-developers app

just lou said:
I know they can disable a phone. Can they really disable our tablets?
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It has to activate through them, so of course they can.
Sent from my Nexus 7 using xda app-developers app

did you ordered by cc? some of the cc offers insurance over purchases for theft and damage. pls check

[Q] Warranty of a nexus 4 that was buy out of play store

Hello there, i have a (maybe silly) question,nexus 4 is out of stock in Google Play Store and google not saying nothing about when they are going to have, i was thinking of buying the phone at ebay,but i'm afraid about de warranty because i readed about people that have problems with their phones,so my question is.
Even if i buy the phone in ebay the phone is covered by the warranty of google? or not?

thecj said:
Hello there, i have a (maybe silly) question,nexus 4 is out of stock in Google Play Store and google not saying nothing about when they are going to have, i was thinking of buying the phone at ebay,but i'm afraid about de warranty because i readed about people that have problems with their phones,so my question is.
Even if i buy the phone in ebay the phone is covered by the warranty of google? or not?
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I dont think so :/ For it to be covered by google, it needs to be bought from the play store.

Buy from someone you know and have contact.
If you but from ebay u will have tons of warranty issues. With the aggravating circumstance of having paid much more.
At least from some Warranty credential store.

pack21 said:
Buy from someone you know and have contact.
If you but from ebay u will have tons of warranty issues. With the aggravating circumstance of having paid much more.
At least from some Warranty credential store.
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What about tmobile?

thecj said:
What about tmobile?
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No problem. You will have your warranty insured by Tmobile agreements.
with playstore, warranty is only for owner account, not for 2 hand invoice owner.

Someone on this forum is having his/hers replaced even though they bought on ebay. Link:http://forum.xda-developers.com/showpost.php?p=34314828&postcount=194

uh you need to get warranty on tmobile to have it they just don't give it when you buy it for more than 30 days i'm sure it's insured by google for atleast a year or LG under the manufacturers warranty

spacep0pe said:
Someone on this forum is having his/hers replaced even though they bought on ebay. Link:http://forum.xda-developers.com/showpost.php?p=34314828&postcount=194
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these are good news thanks,i will buy one on ebay them,

thecj said:
these are good news thanks,i will buy one on ebay them,
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But first PM the OP to know how did he do and what is needed to send as well.

pack21 said:
But first PM the OP to know how did he do and what is needed to send as well.
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ok,i did send he/she a pm, i'm now waiting the response ..thanks for the help =)

thecj said:
ok,i did send he/she a pm, i'm now waiting the response ..thanks for the help =)
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Did you figure it out?
I bought a Nexus 4 from craigslist for $550 on Friday cause I thought my play store order would take 3 weeks (was in limbo), but just yesterday, I got tracking number and it is being shipped today (they upgraded me to next day air). Now I'm thinking of selling the used Nexus I have for $450 (100 loss ) so that I can keep the one I purchased myself in order to avoid warranty issues. Will I have warranty issues if I keep the one I bought outside of the play store?

Nexus 4 Warranty Transfer..

Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?

Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7

I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.

Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/

tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play

Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...

Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.

tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss

tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?

Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.

I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.

Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.

Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.

Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2

I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.

Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Click to collapse
Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)

LG G2 Replacement

Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated

multiple options http://wap.ebay.com/Pages/SearchRes...06567508&emvAD=360x567&nbpr=3&nbcol=1|UNKNOWN
Sent from my LG-D800 using Tapatalk 4

joshuadjohnson22 said:
multiple options http://wap.ebay.com/Pages/SearchRes...06567508&emvAD=360x567&nbpr=3&nbcol=1|UNKNOWN
Sent from my LG-D800 using Tapatalk 4
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I got a error when I went to the link

Go to eBay and type d802 digitizer (or d801)
Sent from my LG-D800 using Tapatalk 4

But is it compatible with the D800 AT&T version?
Man I hate buying things from China haha I always feel uncomfortable because I've had bad experiences lol
Sent from my LG-D800 using Tapatalk 4

To be honest I heard the screen replacement was 120-180... might just want to send it in....
Sent from my LG-D800 using Tapatalk 4

joshuadjohnson22 said:
To be honest I heard the screen replacement was 120-180... might just want to send it in....
Sent from my LG-D800 using Tapatalk 4
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Yeah I asked but they didn't wanna mention a price at all because they want me to send it in and they wanna see it. But you can clearly see that the LCD isn't broken, just the panel on top.
I might send it in and I know if I choose not to they will send it back.
Sent from my LG-D800 using XDA Premium 4 mobile app

blacknet101 said:
Yeah I asked but they didn't wanna mention a price at all because they want me to send it in and they wanna see it. But you can clearly see that the LCD isn't broken, just the panel on top.
I might send it in and I know if I choose not to they will send it back.
Sent from my LG-D800 using XDA Premium 4 mobile app
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Click to collapse
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....

blacknet101 said:
Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated
Click to expand...
Click to collapse
Was it protected in any sort of a case when you dropped it, or was it totally naked ?

mouf32 said:
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....
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Click to collapse
Same here. I thought they were going to charge an arm and a leg, but $105 isn't bad in my opinion!

blacknet101 said:
Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated
Click to expand...
Click to collapse
Lesson learned. Always put a case. You never know if a case could have reduced or prevented the damage.

Noam23 said:
Was it protected in any sort of a case when you dropped it, or was it totally naked ?
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it was naked! I never put a case on my phones every since my first smart phone the Galaxy Fascinate it guess there's a fist time for everything!
mouf32 said:
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....
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Click to collapse
oh wow that's really cheap! the cheapest i can find the part on eBay was $140, I rather send it in! thanks guys!

i had a case on mine, but had it off when i dropped it a couple nights ago. same story--phone still works, but the cracks the dropped caused left the screen unresponsive to touch.
i also heard the same thing from LG, but my biggest issue was that i wanted to retrieve data that i had on the phone. they said that they always wipe the data when they do any repairs on it, so i purchased that screen from china and am giving it a go on wednesday.
wish me luck! :fingers-crossed:

So, lol, the same thing happened to me. I wanted to post a pdf of the tear down guide that might help you guys, as I couldn't find it anywhere online.
I was going to order the part online, but after hearing about it being cheaper to send to LG, I might just do that instead!

smoresrock said:
i had a case on mine, but had it off when i dropped it a couple nights ago. same story--phone still works, but the cracks the dropped caused left the screen unresponsive to touch.
i also heard the same thing from LG, but my biggest issue was that i wanted to retrieve data that i had on the phone. they said that they always wipe the data when they do any repairs on it, so i purchased that screen from china and am giving it a go on wednesday.
wish me luck! :fingers-crossed:
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Click to collapse
Yeah, my phone was wiped, but I had nothing important on there. I haven't activated it to see if it is still rooted or not. I can't get past the activation screen without a SIM card.
---------- Post added at 11:23 AM ---------- Previous post was at 11:22 AM ----------
Romans8vs1 said:
Same here. I thought they were going to charge an arm and a leg, but $105 isn't bad in my opinion!
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To be honest it is cheaper then insurance..... I bought the ProtectCell after I broke the first one. and it is $200 or something up front plus $150 every time you break it.... Aka I could fix my phone 3 times before the insurance is a better deal.

Ughhh...same thing happened to me about an hour ago. Would one of you be able to share where you tracked down where to send it in. I'll start digging around for info on this, but thought I'd ask. Thanks!

jaskraft said:
Ughhh...same thing happened to me about an hour ago. Would one of you be able to share where you tracked down where to send it in. I'll start digging around for info on this, but thought I'd ask. Thanks!
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Can't post a link since I'm new but lg(dot)com/us/support/repair-service/schedule-repair should work for you.
I dropped mine last week and called their 1-800 number to create a Return Authorization, rather than using the web page. Ended up being $146 to repair mine, which is still cheaper than local shops and far less risky than me trying to figure out how to do it solo. They received it Thursday, gave me the quote late Friday, and I called in to make the payment then. Hopefully it's repaired Monday and on it's way back to me by mid-week.

Endless Vertigo said:
Can't post a link since I'm new but lg(dot)com/us/support/repair-service/schedule-repair should work for you.
I dropped mine last week and called their 1-800 number to create a Return Authorization, rather than using the web page. Ended up being $146 to repair mine, which is still cheaper than local shops and far less risky than me trying to figure out how to do it solo. They received it Thursday, gave me the quote late Friday, and I called in to make the payment then. Hopefully it's repaired Monday and on it's way back to me by mid-week.
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Awesome. Thanks so much for the reply. I think I will give them a ring tomorrow. I had found the LG repair link prior to your reply and, oddly enough, the G2 isn't even listed in the list of selectable products, so figured I'd have to call anyhow.
I'm generally extremely careful with my devices, maybe even anal, so I generally don't buy insurance. However, this is the second phone, after my G-Nexus, which has ended up with a smashed screen due to a freak accident. Starting to rethink my take on insurance......
Thanks again!

jaskraft said:
Awesome. Thanks so much for the reply. I think I will give them a ring tomorrow. I had found the LG repair link prior to your reply and, oddly enough, the G2 isn't even listed in the list of selectable products, so figured I'd have to call anyhow.
I'm generally extremely careful with my devices, maybe even anal, so I generally don't buy insurance. However, this is the second phone, after my G-Nexus, which has ended up with a smashed screen due to a freak accident. Starting to rethink my take on insurance......
Thanks again!
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the lg g2 isn't listed because of the different model numbers (d800, vs980 etc), so just select the model you have. I'm waiting for my call from them now.

jbaruch76 said:
the lg g2 isn't listed because of the different model numbers (d800, vs980 etc), so just select the model you have. I'm waiting for my call from them now.
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Thanks. I noticed that after the fact. Had been looking for the G2 so overlooked the other options. Ended up using the live chat option which worked very well. Also checked back in with live chat a few times to see where the process was at once I sent it in.
Long story longer, I will have mine back in my greedy little hands tomorrow if Fed-Ex holds up their end of the bargain. Like another poster stated, the repair cost was $146, which includes return shipping, plus my cost to send it to Texas. Took about 2-1/2 weeks total from the day I shipped to getting it back tomorrow. I saw another poster-or-two mentioned that their repair was quoted at $105. Not sure why mine and others were up at $146 since mine seemed like a pretty basic crack and I figured thus, it would be at the lower end of the reported repair chargees.
Looking forward to getting it back. Had already sold my G-Nex so I've been scraping by with my resurrected Palm Pre for the past couple weeks

Battery Woes And Google Support.

So like many others I began experiencing the issue of Phone Shutdown when the battery dropped below 40% So called Google support, and even though my warranty expired December 2016, they are shipping me a free replacement.
Go Google!

Third replacement for this issue is on the way. There is a note on my account for a full refund if this one doesn't work.

jasondowning85 said:
Third replacement for this issue is on the way. There is a note on my account for a full refund if this one doesn't work.
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Apparently they are waiting on a shipment from Huawei to send out replacements.

dratsablive said:
Apparently they are waiting on a shipment from Huawei to send out replacements.
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Replacement what? Phone? Batteries? Every time I have called them, they have just processed a replacement and it has shipped the same or next day. To be honest, I'm kinda hoping this replacement (which I received yesterday) doesn't work at this point. Would rather get my money back and get a new phone.

jasondowning85 said:
Replacement what? Phone? Batteries? Every time I have called them, they have just processed a replacement and it has shipped the same or next day. To be honest, I'm kinda hoping this replacement (which I received yesterday) doesn't work at this point. Would rather get my money back and get a new phone.
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Replacement phone. I have the 128gb version and those were out of stock.

dratsablive said:
Replacement phone. I have the 128gb version and those were out of stock.
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Got an email yesterday, replacement is on it's way.

Mine was out of warranty too, and I appreciate that they sent me a refurbished phone - but they sent me one in even worse shape than the one I have! Did they not test it before they sent it out? It shuts down at 35%, whereas my bad phone shut off at a mere 15%.
Refurbished means replaced battery - right?
I am awaiting the second replacement, but my confidence is falling.
I'm scared at this point to get a Pixel XL, as I hear they are prone to this issue as well. What gives?
---------- Post added at 01:20 PM ---------- Previous post was at 01:13 PM ----------
jasondowning85 said:
Replacement what? Phone? Batteries? .
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Click to collapse
The replacement they sent me, albeit generously because my phone was out of warranty, was in worse shape than the one I am trying to replace. My old phone shuts down at 15%. The "replacement" shuts down at 35%. And bootlooped on me.
Doesn't sound like refurbished to me, but rather recycled, from one unhappy customer to another.
Hopefully replacement #2 will work out, but my confidence is shaken in this phone, which I loved while it worked.

I bought the Nexus 6P from an independent store, not from Google. Anyone knows if Google send replacement if the phone is not bought at Google Store?

JunieG said:
Mine was out of warranty too, and I appreciate that they sent me a refurbished phone - but they sent me one in even worse shape than the one I have! Did they not test it before they sent it out? It shuts down at 35%, whereas my bad phone shut off at a mere 15%.
Refurbished means replaced battery - right?
I am awaiting the second replacement, but my confidence is falling.
I'm scared at this point to get a Pixel XL, as I hear they are prone to this issue as well. What gives?
---------- Post added at 01:20 PM ---------- Previous post was at 01:13 PM ----------
The replacement they sent me, albeit generously because my phone was out of warranty, was in worse shape than the one I am trying to replace. My old phone shuts down at 15%. The "replacement" shuts down at 35%. And bootlooped on me.
Doesn't sound like refurbished to me, but rather recycled, from one unhappy customer to another.
Hopefully replacement #2 will work out, but my confidence is shaken in this phone, which I loved while it worked.
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I went through 3 phones to get a good replacement.
1. First replacement had a screen issue.
2. Second had a battery issue
3. The third one and the one I have now was okay.

_Drifter_ said:
I bought the Nexus 6P from an independent store, not from Google. Anyone knows if Google send replacement if the phone is not bought at Google Store?
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contact the seller. it will not be honored if not purchased from the google store. sorry.

did you call google? I went to the google warrantly website and they referred me to huawei. would rather deal with google since huawei told me that it could take 2 weeks to get my phone back. (I have 1 more month of warranty left)

antmunny said:
did you call google? I went to the google warrantly website and they referred me to huawei. would rather deal with google since huawei told me that it could take 2 weeks to get my phone back. (I have 1 more month of warranty left)
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If you bought it through Google call them.

dratsablive said:
If you bought it through Google call them.
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I bought it from Amazon (since I bought it on july 2016, they're done with me. LOL).
thank you

I bought mine on Craigslist, did an online chat with Google, told them it was purchased through play store (which the seller did do). It was about 2-3 months out of warranty, and they sent me a replacement within 3 days.
Fun side-note: my original was a 32GB model. Replacement was 64gb model.
Sent from my Nexus 6P using Tapatalk

Droid_JD said:
I bought mine on Craigslist, did an online chat with Google, told them it was purchased through play store (which the seller did do). It was about 2-3 months out of warranty, and they sent me a replacement within 3 days.
Fun side-note: my original was a 32GB model. Replacement was 64gb model.
Sent from my Nexus 6P using Tapatalk
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ur lucky.
replacements are based on availability of stocks
if 32gb is not available and 64gb is on list then they will send you the 64gb or even 128gb...

reyscott said:
ur lucky.
replacements are based on availability of stocks
if 32gb is not available and 64gb is on list then they will send you the 64gb or even 128gb...
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I had to wait a week for my replacement. The 128gb was out of stock.

dratsablive said:
I had to wait a week for my replacement. The 128gb was out of stock.
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don't worry.. it will come.

My first replacement suffers the battery bug worse than the original. 2nd replacement coming in two days. Fingers crossed
Sent from my Nexus 6P using Tapatalk

reyscott said:
don't worry.. it will come.
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Oh I did get it. Lucky for me they were out of the Silver and I got a black one instead.

Is there a particular link for the live chat or just do it through the store live chat where the phone was bought from?