So like many others I began experiencing the issue of Phone Shutdown when the battery dropped below 40% So called Google support, and even though my warranty expired December 2016, they are shipping me a free replacement.
Go Google!
Third replacement for this issue is on the way. There is a note on my account for a full refund if this one doesn't work.
jasondowning85 said:
Third replacement for this issue is on the way. There is a note on my account for a full refund if this one doesn't work.
Click to expand...
Click to collapse
Apparently they are waiting on a shipment from Huawei to send out replacements.
dratsablive said:
Apparently they are waiting on a shipment from Huawei to send out replacements.
Click to expand...
Click to collapse
Replacement what? Phone? Batteries? Every time I have called them, they have just processed a replacement and it has shipped the same or next day. To be honest, I'm kinda hoping this replacement (which I received yesterday) doesn't work at this point. Would rather get my money back and get a new phone.
jasondowning85 said:
Replacement what? Phone? Batteries? Every time I have called them, they have just processed a replacement and it has shipped the same or next day. To be honest, I'm kinda hoping this replacement (which I received yesterday) doesn't work at this point. Would rather get my money back and get a new phone.
Click to expand...
Click to collapse
Replacement phone. I have the 128gb version and those were out of stock.
dratsablive said:
Replacement phone. I have the 128gb version and those were out of stock.
Click to expand...
Click to collapse
Got an email yesterday, replacement is on it's way.
Mine was out of warranty too, and I appreciate that they sent me a refurbished phone - but they sent me one in even worse shape than the one I have! Did they not test it before they sent it out? It shuts down at 35%, whereas my bad phone shut off at a mere 15%.
Refurbished means replaced battery - right?
I am awaiting the second replacement, but my confidence is falling.
I'm scared at this point to get a Pixel XL, as I hear they are prone to this issue as well. What gives?
---------- Post added at 01:20 PM ---------- Previous post was at 01:13 PM ----------
jasondowning85 said:
Replacement what? Phone? Batteries? .
Click to expand...
Click to collapse
The replacement they sent me, albeit generously because my phone was out of warranty, was in worse shape than the one I am trying to replace. My old phone shuts down at 15%. The "replacement" shuts down at 35%. And bootlooped on me.
Doesn't sound like refurbished to me, but rather recycled, from one unhappy customer to another.
Hopefully replacement #2 will work out, but my confidence is shaken in this phone, which I loved while it worked.
I bought the Nexus 6P from an independent store, not from Google. Anyone knows if Google send replacement if the phone is not bought at Google Store?
JunieG said:
Mine was out of warranty too, and I appreciate that they sent me a refurbished phone - but they sent me one in even worse shape than the one I have! Did they not test it before they sent it out? It shuts down at 35%, whereas my bad phone shut off at a mere 15%.
Refurbished means replaced battery - right?
I am awaiting the second replacement, but my confidence is falling.
I'm scared at this point to get a Pixel XL, as I hear they are prone to this issue as well. What gives?
---------- Post added at 01:20 PM ---------- Previous post was at 01:13 PM ----------
The replacement they sent me, albeit generously because my phone was out of warranty, was in worse shape than the one I am trying to replace. My old phone shuts down at 15%. The "replacement" shuts down at 35%. And bootlooped on me.
Doesn't sound like refurbished to me, but rather recycled, from one unhappy customer to another.
Hopefully replacement #2 will work out, but my confidence is shaken in this phone, which I loved while it worked.
Click to expand...
Click to collapse
I went through 3 phones to get a good replacement.
1. First replacement had a screen issue.
2. Second had a battery issue
3. The third one and the one I have now was okay.
_Drifter_ said:
I bought the Nexus 6P from an independent store, not from Google. Anyone knows if Google send replacement if the phone is not bought at Google Store?
Click to expand...
Click to collapse
contact the seller. it will not be honored if not purchased from the google store. sorry.
did you call google? I went to the google warrantly website and they referred me to huawei. would rather deal with google since huawei told me that it could take 2 weeks to get my phone back. (I have 1 more month of warranty left)
antmunny said:
did you call google? I went to the google warrantly website and they referred me to huawei. would rather deal with google since huawei told me that it could take 2 weeks to get my phone back. (I have 1 more month of warranty left)
Click to expand...
Click to collapse
If you bought it through Google call them.
dratsablive said:
If you bought it through Google call them.
Click to expand...
Click to collapse
I bought it from Amazon (since I bought it on july 2016, they're done with me. LOL).
thank you
I bought mine on Craigslist, did an online chat with Google, told them it was purchased through play store (which the seller did do). It was about 2-3 months out of warranty, and they sent me a replacement within 3 days.
Fun side-note: my original was a 32GB model. Replacement was 64gb model.
Sent from my Nexus 6P using Tapatalk
Droid_JD said:
I bought mine on Craigslist, did an online chat with Google, told them it was purchased through play store (which the seller did do). It was about 2-3 months out of warranty, and they sent me a replacement within 3 days.
Fun side-note: my original was a 32GB model. Replacement was 64gb model.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
ur lucky.
replacements are based on availability of stocks
if 32gb is not available and 64gb is on list then they will send you the 64gb or even 128gb...
reyscott said:
ur lucky.
replacements are based on availability of stocks
if 32gb is not available and 64gb is on list then they will send you the 64gb or even 128gb...
Click to expand...
Click to collapse
I had to wait a week for my replacement. The 128gb was out of stock.
dratsablive said:
I had to wait a week for my replacement. The 128gb was out of stock.
Click to expand...
Click to collapse
don't worry.. it will come.
My first replacement suffers the battery bug worse than the original. 2nd replacement coming in two days. Fingers crossed
Sent from my Nexus 6P using Tapatalk
reyscott said:
don't worry.. it will come.
Click to expand...
Click to collapse
Oh I did get it. Lucky for me they were out of the Silver and I got a black one instead.
Is there a particular link for the live chat or just do it through the store live chat where the phone was bought from?
Related
Hey,
Is anyone be able to get replacement from playstore, if so is it pending or did you got the tracking number?
Since I got the device has a cracked close to the camera, I place a replacement yesterday and still didn't got my tracking number its showing as pending. When I place replacement order the CSR told me that they have enough device for replacement. Today I called them whats going on, and they are telling me that they don't have stock so its basically we are in backorder.
Can anyone clarify this.
Thanks
that sounds like you're SOL buddy... sorry
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
wmm said:
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
Click to expand...
Click to collapse
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
I requested a replacement on Tuesday, and it's still pending for me. I'm not complaining though, since I still have my Nexus 4. I don't really care if it takes 2 or 3 weeks for the replacement to get to me, as long as it's fulfilled, I'm a happy camper.
I requested a replacement Tuesday night because there is a small crack or hole in the backlight that looks like dead pixels but it's under the LCD and I got the same ships in less than a week but it's still pending in the play store
Sent from my Nexus 4 using xda app-developers app
I know but I don't install all the apps I need, then start over again. It would be a hassle so was wondering if they send us ASAP.
Red Wolf said:
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
Click to expand...
Click to collapse
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
wmm said:
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
Click to expand...
Click to collapse
Isn't the warranty through lg? Meaning you will have to send it to lg for repair or replacement? Going through Google during the 15 day period let's you replace it through Google.
Ifvit is before the 15 days why is it a warranty issue?
sent via xda premium with nexus 7
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
at least with the nexus 7, the benefit of buying from Google Play rather than buying from a store was that the play orders would be managed by Google if there was any warranty issues, whereas the store orders were managed by ASUS themselves.
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
yea but you have to send in your device to lg, and that might take weeks to get your phone back.
i requested a replacement last night, guess my replacement will take awhile if they're on backorder
wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
I'm just gonna do my replacements with AMEX for the first 90 days if anything goes wrong, then I'll use T-Mobile's Premium Handset Protection.
chicotunner07 said:
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
Yes they hold your money, and they will send you a brand new one. Remember 1 thing though if you wanna replace than you have only 15days
chicotunner07 said:
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
I'd like to know that too.
cixpa said:
I'd like to know that too.
Click to expand...
Click to collapse
This early, they would be new but once they have refurb stock in then expect refurbs.
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
dnlsmy said:
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Oooooh, maybe I can finally make an unboxing video.
From what I heard is that they're back ordered till about mid December.
Sent from my Nexus 4 using xda app-developers app
Sprint just told me i can either take it into the store right now and get a loaner phone till the new one comes in OR i can keep it till the new one comes in late next week they claim. So screw the loaner phone ill take the screen protector off and have fun with it for 10 days or so till the new one comes in.
Seems like a good thing from sprint to give either a loaner phone or let you exchange it in store no matter where you bought it.
Are they recalling ALL of the note 7s?
Dave
Fairly sure it has to be working. If you break it and it stops working they will not honor it, almost certainly. Enjoy it but be safe with it.
---------- Post added at 04:41 PM ---------- Previous post was at 04:38 PM ----------
TT_Vert said:
Are they recalling ALL of the note 7s?
Dave
Click to expand...
Click to collapse
Yup.
https://news.samsung.com/global/statement-on-galaxy-note7
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
All I know is I just ripped the film screen protector off this one and no longer care about scratches. I bought the phone outright from Best buy so I might wait a little while and buy one of the newer models off eBay for a few hundred cheaper and get a full refund for this "defective" device.
Sent from my SM-N930P using XDA-Developers mobile app
I would love to just give this thing back. Between no longer having data/voice at the same time, problems w/ streaming audio on my 2013 kia I'm ready to go back to my note 3 w/ a note 5 ROM.
Dave
I wonder if they're gonna give me sh*t for purchasing two via Best Buy instead of them....
This phone has been great and I even hate to turn it in.
I guess I can start running caseless now too
I too will wait until next week.
It's not a mandatory recall, it's voluntary. However, I don't see why you wouldn't exchange it.
xbmoyx said:
All I know is I just ripped the film screen protector off this one and no longer care about scratches. I bought the phone outright from Best buy so I might wait a little while and buy one of the newer models off eBay for a few hundred cheaper and get a full refund for this "defective" device.
Click to expand...
Click to collapse
Its sucks there still sticking with the 14 day return policy. They told me i have to mail it to Samsung
parmend said:
Its sucks there still sticking with the 14 day return policy. They told me i have to mail it to Samsung
Click to expand...
Click to collapse
Did you contact Sprint or Best Buy? Everywhere I read it said the return policy is irrelevant in this case since it's a recall.
Sent from my SM-N930P using XDA-Developers mobile app
xbmoyx said:
Did you contact Sprint or Best Buy? Everywhere I read it said the return policy is irrelevant in this case since it's a recall.
Click to expand...
Click to collapse
Bestbuy, they told me that i would have to go through samsung if it was past 14 days. Mine is still less than a week . Hopefully they get the replacements in before my 14 days are up.
parmend said:
Bestbuy, they told me that i would have to go through samsung if it was past 14 days. Mine is still less than a week . Hopefully they get the replacements in before my 14 days are up.
Click to expand...
Click to collapse
Heck today was the 14th day for me. That doesn't make sense, what difference does it make? How would you go about getting the replacement from Samsung? I wonder if you have to return the phone to the place of purchase or can you take it to Sprint?
Sent from my SM-N930P using XDA-Developers mobile app
No 14 day thing i was told. The guy at sprint store told me it does not matter when i bought it or how long till it takes them to get them in. The 14 day restocking fee etc are all waived. And as said ill have fun with the phone but not abuse it just not worry about a tiny scratch.
And i bought mine on the website and the sotre will still take it back. If you dial *2 it will tell you all the ways to return it.
Itchiee said:
I wonder if they're gonna give me sh*t for purchasing two via Best Buy instead of them....
This phone has been great and I even hate to turn it in.
Click to expand...
Click to collapse
Noise is already being made by some that have bought from Best Buy. You have to deal with Best Buy from what I hear.
http://forums.androidcentral.com/sa...est-buy-note-7-recall-thread.html#post5388929
toenail_flicker said:
Fairly sure it has to be working. If you break it and it stops working they will not honor it, almost certainly. Enjoy it but be safe with it.
---------- Post added at 04:41 PM ---------- Previous post was at 04:38 PM ----------
Yup.
https://news.samsung.com/global/statement-on-galaxy-note7
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
Click to expand...
Click to collapse
I agree, if you bring in a busted phone you may be stuck.
Better safe than sorry especially if you are a power user. I am trading mines in for s7 edge tomorrow.
I went into BestBuy after dinner and got my exchange done with no issue. Knowing Sprints policy, the day you get a phone counts as day 1. So I had to return it today(Friday) even though Saturday is technically 14 days.
They were cool about it and said how they stopped selling them etc. They asked why I wanted to return it and I explained the lag and battery drain, plus the whole recall thing. They put the upgrade back on my line (I have a legacy pan with 2yr upgrades) and did the return. Got a full refund with no restocking fee and I got to keep the Gear Fit 2. Pretty cool of them.
Now I'm just gonna see what's on the horizon next.
Sent from my iPhone using Tapatalk
I just got back from Sprint with my new S7 edge. I see why they look similar. They claimed the new supply of note 7 will be in on Monday but doubt it.
Scararms said:
I just got back from Sprint with my new S7 edge. I see why they look similar. They claimed the new supply of note 7 will be in on Monday but doubt it.
Click to expand...
Click to collapse
Yeah that's way too fast. The recall was announced on Friday and they will get replacements on Monday which is a holiday?
I call BS. It might be old stock.
A good question is how can we tell that when we get a replacement, it's one with battery issues fixed?
So Im getting sent a warranty/RMA replacement Nexus 6P and the customer service rep said I will be getting a new device not a refurb. My question is to those who have received a new RMA device. Does it come in the original box as if you bought it brand new from google with all the accessories or no? I ask because I've spoken to 2 reps and 1 said yes while the other said no. Thanks in advance!!
ahfu25 said:
So Im getting sent a warranty/RMA replacement Nexus 6P and the customer service rep said I will be getting a new device not a refurb. My question is to those who have received a new RMA device. Does it come in the original box as if you bought it brand new from google with all the accessories or no? I ask because I've spoken to 2 reps and 1 said yes while the other said no. Thanks in advance!!
Click to expand...
Click to collapse
It's supposed to be a refurbished device. I just RMA'd one and instead of the refurb like the rep said, I got a brand spanking new one in the box with what they come with brand new.
Jammol said:
It's supposed to be a refurbished device. I just RMA'd one and instead of the refurb like the rep said, I got a brand spanking new one in the box with what they come with brand new.
Click to expand...
Click to collapse
Wow! Original box too?
ahfu25 said:
Wow! Original box too?
Click to expand...
Click to collapse
Yep. It was just like I bought my original 6P. I'm hoping my wife gets the same as we had to RMA her 5X as well.
When rma mine I received as if I had bought it. RMA because I sat on it too hard and it bent where the buttons were. Only case I could find to work great was poetic revolution I only weigh 165 https://www.amazon.com/Revolution-Protective-Landscape-Absorption-Resistant/dp/B015P62LU0
Sent from my Nexus 6P using Tapatalk
I received my rma'd device from Huawei 5 days ago in original box with everything like day one. Checked the build date on it as soon as I got it, August, 01, 2016.
I RMA'd my new Nexus 6P 64GB Aluminium in October, manufacture date June 2016. I received a scratched/scuffed/bent 32GB (May 2015 manufacture date) in return from the 3rd party repair center FutureTel. I was annoyed and complained to Huawei directly and they agreed to send me a brand new 64GB in return, plus a gift for my troubles. Although I'm not 100% convinced yet, hopefully I'll get it this week.
What's the reason for your rma if I may ask? I might have to rma mine since my phone dies and I have to plug in the charger to turn it on.
troyd28 said:
What's the reason for your rma if I may ask? I might have to rma mine since my phone dies and I have to plug in the charger to turn it on.
Click to expand...
Click to collapse
Phone dies at 20% and phone sometimes wont go into portrait mode.....That happens to mine as well. I hope mine is new or atleast a refurb that looks new. Mine is in prestine condition since day one!
gjkrisa said:
When rma mine I received as if I had bought it. RMA because I sat on it too hard and it bent where the buttons were. Only case I could find to work great was poetic revolution I only weigh 165 https://www.amazon.com/Revolution-Protective-Landscape-Absorption-Resistant/dp/B015P62LU0
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I use a speck candy shell grip and it has kept my phone in brand new condition since the day I got it. Thanx for the recommendation though!
I tried to rma mine for not taking my sim or any sim but Google told me no since it was a gift and the person I got it from as a gift I don't talk to them or can't get in contact with them any more.
Jammol said:
Yep. It was just like I bought my original 6P. I'm hoping my wife gets the same as we had to RMA her 5X as well.
Click to expand...
Click to collapse
Did you RMA through Google or Huawei?
Sent from my Redmi Note 3 using Tapatalk
Ulver said:
Did you RMA through Google or Huawei?
Click to expand...
Click to collapse
I guess it would be classified as Google, we have Project Fi so that's who called.
My RMA was due to Bluetooth causing my phone to reboot randomly. I should have my 2nd replacement tomorrow, hopefully it's new! I'll report back.
I had a 128GB graphite that I got never activated new in box on swappa first week of may. I was a victim of the TWRP EFS debacle in early September. I initiated my RMA before the solution came out as I dropped it off at UPS and that night solution came out, I talked to 2 reps at Huawei first said send everything back charger etc. Second said do not send any accessory's but you will get a new phone. But if it has been unlocked or romed they have ways of knowing it, luckily I had the OEM unlocking button on and unknown sources and USB buttons also on before boot loop semi brick. So could still get into fast boot and relocked phone and factory flashed. I got back a brand new 128GB Graphite phone in my box that I sent it in .No charger or cables .Thought I might get lucky lol but no dice. There were 4 of us that were in the same boat and 3 got new brand new phone from Huawei. One who did not relock his boot loader and flash factory got the same boot looping phone back .fortunately he was able to fix it with the fix after he got it back. If sending to Huawei make sure to flash back to factory and lock it. Also Huawei sends you a 2nd day UPS RMA tag but send the phone back to you over Land so mine was close to 3 weeks. luckily I had kept my G3 so I activated it had a phone. Sorry for long story but wanted anyone dealing with Huawei to be aware of my experience.
Question...
I received an RMA replacement for my Aluminum 64 GB Nexus 6P today. It was supposed to be brand new but I somehow suspect it's a refurbished one. The sleeve for the box had no stickers/labels on it like my retail one. It also had a picture of the graphite model, but inside was an Aluminum version.
If you got a brand new phone as an RMA, did it come with the color correct packaging and with stickers/labels on the sleeve?
Also, through barcodes mine was manufactured October 2015... Thanks!
da_hool said:
Question...
I received an RMA replacement for my Aluminum 64 GB Nexus 6P today. It was supposed to be brand new but I somehow suspect it's a refurbished one. The sleeve for the box had no stickers/labels on it like my retail one. It also had a picture of the graphite model, but inside was an Aluminum version.
If you got a brand new phone as an RMA, did it come with the color correct packaging and with stickers/labels on the sleeve?
Also, through barcodes mine was manufactured October 2015... Thanks!
Click to expand...
Click to collapse
Mine was brand new and everything matched up and sealed. Just got my wife's 5X an hour ago and it is also brand new sealed in the box.
Jammol said:
Mine was brand new and everything matched up and sealed. Just got my wife's 5X an hour ago and it is also brand new sealed in the box.
Click to expand...
Click to collapse
Mine was sealed and looks brand new too. Was your phone Graphite to begin with? Did it have any stickers on the sleeve with IMEI, Model, etc? Thanks.
Customer Support
How do you go about getting an RMA?
da_hool said:
Mine was sealed and looks brand new too. Was your phone Graphite to begin with? Did it have any stickers on the sleeve with IMEI, Model, etc? Thanks.
Click to expand...
Click to collapse
Mine is Gold. Mine had the stickers like my original device did, there was also a sticker of the IMEI on the back of the device like my original device did as well.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 09:57 AM ---------- Previous post was at 09:55 AM ----------
dpalmer76 said:
How do you go about getting an RMA?
Click to expand...
Click to collapse
Depends on where you bought the device. If you got it google directly, contact them. If somewhere else, it depends on how long ago you purchased it.
Sent from my Nexus 6P using Tapatalk
I have been following all the heart ack involved with 6p turning off and boot looping. i was lucky i purchased my 129 gig from a friend who purchased new on play store 11/16. june, 2016 i got a free replacement from google has i had a series of issues that could be fixed.
i have called both huawei and google--both will process return
huawei with a 5 day turn around time ie i have no use of a 6p for 5+ days. i have an old back-up which i don't like, but can survive if necessary
-i have read on this board that huawei replaces a mother board and provides a new battery
google will send me a 128 gig 6p, and i have a week to return my troubled 6p a no=brainer or maybe not??????????
-there have been postings here that memebers have received malfunctions replacement phones from google
-read postinga that 128gig phones did not sell well and frequenrly new 6p's are sent
-if google not repairing the mother board, is that a great reason to return through huawei???
any thoughts. i realize that many intelligent people have different opinions as to whether the issues are hard ware or software based?
bob in miami who loves his 6p when it works well. there really is not another phone out there i prefer. i am with verizon because of the coverage. otherwise i hate V with a passion. i do not want to be locked to verizon
Hey Bob in Miami; I went with Huawei. I spoke to them on a Sat., they required pictures of all 6 sides of the phone. Then I called them, they checked the pics and told me within 24 hours they will send me via email a return postage label. That came on Monday morning. I formatted my phone, didn't want the slim possibility of anyone getting my data, wrapped it up and dropped it off at UPS on a Tuesday. Of course I got a receipt. My service center was in Texas. I got a notice they got it on Wednesday and received an email Monday telling me they are going to replace it. You have to be home to sign for it, UPS came Wednesday. Like I said elsewhere, mine was a 10/10 and this was about a 9/10. I did get back a 128gb instead of the 32gb I sent them. Time will tell the condition of the new/old phone, but I was OK with the process from Huawei.
Good luck.
Go with huawei, they used UPS overnight shipping for both outgoing and incoming service.
Gang i am most concerned about the quality of the repair or replacement device.
H--do they replace the motherboard?
G--seems to be shipping some quality replacements and some non-quality replacements.
-------------
shipping: google is far superior for me. they send me the replacemnt and i have a full week to return my old phone.
this means i am never without a nexus 6p. google pays all shipping expense
I spent the extra 80 on the replacement plan after three months I had to use it I did my claim and they sent me one before I had to send one. Looked brand new even had to do all the updates
Sent from my Nexus 6P using Tapatalk
Google seemed faster. Huawei wanted me to ship for repair then send back..... I think.
Google just sends you one and requires your old to be returned in the mail
Looking to return my device as it is having the battery issue and the screen is separating from bottom of the chassis. I have Nexus Protect, what do you guys think would be the best route? Also, have any of you had a hold put on their bank account while the return process is active?
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
bob52r said:
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
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Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
did they replace the mother board or give you a different phone? how do you know?
yangqi said:
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
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Same here. And they did it in 1 week.
kenhicg said:
Same here. And they did it in 1 week.
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They gave you the 128?
galaxys said:
They gave you the 128?
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Yes
Sent from my Nexus 6P using Tapatalk
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.