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Asurion

Well, the bigger they are the harder they fall.. Apparently from even two and half feet. My evo is tapped out, and I filed my claim with Asurion this morning, does anyone have an idea on when I can expect to be awesome again?

xcodesterox said:
Well, the bigger they are the harder they fall.. Apparently from even two and half feet. My evo is tapped out, and I filed my claim with Asurion this morning, does anyone have an idea on when I can expect to be awesome again?
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If they didn't tell you or if you wasn't listening to them when you called. (SN: If you did your claim online you should of saw it or received an email about it too.) You should get it within 4 to 5 days depending if you expedited it then 3 to 4 days from now. Seeing that Sprint.com is now claiming they have EVO's in stock you should have no problem getting one.
Be Careful next time, invest in some sort of case. The Best Buy Belt Clip case seems to be the case of choice amongst all the EVO lovers around me including my self. You can try Ebay but I don't trust anything that I can put my fingers on to feel the material before I buy it.

I waited 9 days for my new one to arrive.

@wallabe
Do u have a link to the case you're referring to?
If not its cool, ill search wheni get home.
Thanks
Sent from my HTC Evo

Did they tell you that the Evo was out of stock? If so, did they offer you an Epic 4G as a "comparable replacement"?

haha, i dont know if anyone has quoted this yet... but im sure the epic.. will be a epic fail! woot.
they said 3-5 but i never got a conformation email and they already deducted my funds. Only reason im a little curious.

dadoc04 said:
@wallabe
Do u have a link to the case you're referring to?
If not its cool, ill search wheni get home.
Thanks
Sent from my HTC Evo
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https://portal.phoneclaim.com/CheckClaimStatus.aspx
if not go to http://www.asurion.com/#
call back and get the info from them and track it online

Wallabe said:
https://portal.phoneclaim.com/CheckClaimStatus.aspx
if not go to http://www.asurion.com/#
call back and get the info from them and track it online
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LMAO.... wallabe i was referring to the best buy case you were talking about...

bjb_nyj101 said:
Did they tell you that the Evo was out of stock? If so, did they offer you an Epic 4G as a "comparable replacement"?
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I dont see why anybody would get this phone. Why would you need a pyshical keyboard when you have swype????Then the phone itself has the galaxy S on it. Not the best second flagship phone in my opinion. Verizon is flooding the market with a bunch of Android phones, 4G or not I dont see the point in selling a 4G phone when only a select few of people can enjoy it.

dadoc04 said:
LMAO.... wallabe i was referring to the best buy case you were talking about...
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sorry didnt see that.....
http://www.seidioonline.com/product-p/bd2-hlcsr3hev4-bk.htm
its cheaper at bestbuy.

Wallabe said:
sorry didnt see that.....
http://www.seidioonline.com/product-p/bd2-hlcsr3hev4-bk.htm
its cheaper at bestbuy.
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this is what i have....and i have nooo problems when dropping the phone...i work offshore, and so far , so good
http://www.seidioonline.com/product-p/bd3-hkr4hev4.htm

lamboh said:
this is what i have....and i have nooo problems when dropping the phone...i work offshore, and so far , so good
http://www.seidioonline.com/product-p/bd3-hkr4hev4.htm
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Yeah but I'm the ***** that wants a kickstand. LOL
The case I have is good and I went ahead used a plastic paint to paint the case. It added alittle bounce to it with the 4 layers of paint and 2 layers of clear coat.

I cant even seem to get a tracking number or order confirmation.. calling asurion just says its been accepted. quite annoying w/o a phone

xcodesterox said:
I cant even seem to get a tracking number or order confirmation.. calling asurion just says its been accepted. quite annoying w/o a phone
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Mine was like that also until they actually shipped the phone..It only took 9 days and when I filed a claim they were out of stock.

well to my surprise it was delivered today at 12:23pm.. At that time I was out looking for my finance's engagement ring in a friends car from when we went out last week. After tearing out the seats and the carpet I was devastated to not find the ring. Keeping my cool, I get home around 4:30pm. Front door, no package as noted, go inside and look in my room, no package. Go to who was home and ask, but claim, no package. Take a stroll around the block.. no package.
Call Fedex, and find out the driver wont be back till tuesday....
Call Asurion, they will send out a phone, must be signed per request.. 3-5 Business days, not including Sunday/Monday.
"I think I met Jesus in my dream last night... I have a feeling todays going to be a good day " - Facebook Status 7:30am

xcodesterox said:
well to my surprise it was delivered today at 12:23pm.. At that time I was out looking for my finance's engagement ring in a friends car from when we went out last week. After tearing out the seats and the carpet I was devastated to not find the ring. Keeping my cool, I get home around 4:30pm. Front door, no package as noted, go inside and look in my room, no package. Go to who was home and ask, but claim, no package. Take a stroll around the block.. no package.
Call Fedex, and find out the driver wont be back till tuesday....
Call Asurion, they will send out a phone, must be signed per request.. 3-5 Business days, not including Sunday/Monday.
"I think I met Jesus in my dream last night... I have a feeling todays going to be a good day " - Facebook Status 7:30am
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Bummer on both ends.
I got one from Asurion delivered today, 003 hardware, 2.2 on it.. brand new in box. Not rubbing it in, just letting you know what to possibly expect.

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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This post has been removed!

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.

Repair Shop that stole my phone

Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me

thewarhawk said:
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
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this may help a lot of people !!
i feel sorry for your loss !!

I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.

Any news on getting your phone back?
Sent from my MB860 using xda premium

borgib said:
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
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Thanks alot, I appreciate that
msd24200 said:
Any news on getting your phone back?
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Nope, as always they're not replying to any emails and not answering my calls

Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.

Frrrrrrunkis said:
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
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unfortunately not I forgot to write them down before I sent it off..and yeah I've been keeping an eye out for it, but I'm sure they would be smart enough to do it through a different account..

have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.

el_venga said:
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
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Thanks, I'll try contacting them to see if they have it on record, I did buy it from them

thewarhawk said:
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
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Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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I would definitely do the same thing as well. Theft has all forms so if you are prepared to do some work then you should even call the police on them.
Have you read their Terms and Conditions? Is there anything that you can go to the police with? Do you have a record of your shipment to them?
I was very sorry to hear about you experience.

It's difficult when this 'shop' had good reviews on Ebay. That typically says it's okay to send something to them as you're going to get it returned, but what I read is ridiculous. Since I haven't seen anyone else recommend it, why not A) report the phone as stolen and B) report your stolen phone to the police.
Granted it's just a phone, but even then it's property and it sounds like this repair place is in the same area you're in, though I could be wrong.
I hope you get your phone back. Sorry to hear it even happened. :-(
-Dave

Well now that we have the phone number we should all call and tell them to return this guys phone.

dratsablive said:
Well now that we have the phone number we should all call and tell them to return this guys phone.
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Don't know the shop and don't know the guy posting this problem. We should trust what the OP says because? Just saying! Nobody should go calling anyone. If what the OP says is in fact true, then there is legal recourse if he has proof someone has his phone.
Sent from my MB860 using xda premium

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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Just called my carrier and they said they can't really do anything except suspend my service, but since I took my sim out before I sent the phone, I don't need that. They didn't have record of my atrix's IMEI number, so no luck there.
Anyways, I'm saving up money to get another atrix(because I just love this phone) so I'll be getting another one soon..
Thanks everyone for your support, I just started this thread to warn anyone else against dealing with these people, so don't worry too much about calling them up, like Caelan says, you don't really know me, and it probably won't help too much either way.
Thanks again

I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.

Tratious said:
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
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Thanks for the suggestion, but those are long gone

Should have installed avast and enabled the anti theft option.
at this point you could have totally locked the phone down and even if he factory reset somehow it wouldnt matter

Just always remember karma is a really you know what and what goes around comes around

Nexus 4 lost/stolen?!

Help, my nexus 4 never arrived from Google!
Okay this is a bit weird, but I ordered my nexus on Saturday, and yesterday, while at school, I received a shipping confirmation email from Google. I checked the tracking number in the email and it said the phone was already delivered. I was excited that my phone was there but worried because I wanted to have time to make a signature required. So I arrived home probably 6 hours later and there was no package. I checked near my apartment, near both entrances of my building and in bushes. I'm hoping it wasn't stolen, but I emailed Google, thinking maybe they gave me the wrong tracking number since it was a strange situation. They said no, so I called ups they said all they could do was have Google start a tracer? What is that? Will it find my phone? I'm so annoyed because shipping times just went up so a replacement will tale even longer.
Sent from my Nexus 4 using xda premium

Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?

I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium

Censura_Umbra said:
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
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Sorry to hear about this. A tracer for UPS will take up to 2 weeks. It has nothing to do with the driver. They basically go back through their tracking information and check each place where the package was scanned to see if they can find a clue. Not sure what your options are if that turns up negative. If the driver verifies he left it at your address it is almost impossible to prove it was stolen. Good luck.

Ha, don't give UPS so much faith. (Worked there for a summer during college).. All a "tracer" is going to do, is have the central office ask the drive what he did with the package. They will check the scan logs, to see if there are any note of whether the package was damaged or destroyed (for security reasons, any packages that become open at a UPS warehouse are Destroyed, but not before the employees pick through it) They might tell you that the driver is going to trace his steps for that day, but he won't He' can and probably will just say "I left it in front of the door" since there was no Signature Required for the package, technically UPS is not liable past the point of delivery, and as far as Google knows the package was properly delivered.
So its really a coin flip on what could happen. Heads UPS will probably claim they delivered the package to the proper location, and they are not responsible for what happens to it after that point, that's why they tell you to make arrangement for arrival of packages for when you are not home (ie: leave a note for the UPS drive to drop at a neighbors or to try back another day, or have a friend wait for the package) Or Tails (And this is highly unlikely) They will take fault for that package being misplaced and inform the shipper (Google) but packages sent via UPS or usually only Insured up to $100 (Might be different since the shipper is Google)
Words of advice: Go to UPS.com and Sign up for a My Choice account... Anytime you have a package sent to youUPS will email you the day before its Delivered, and they will email you the day it is delivered. Also, with a My Choice account you have the option of changing the Delivery options, so that you can have it held at a local UPS Customer Service Center for pick-up. This is very useful if you live in apartments.
Best of Luck, hope things go your way.

Crisisx1 said:
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
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In the UK, Google used TNT and a signature was required.

skezza said:
In the UK, Google used TNT and a signature was required.
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Yup, same here. TNT definitely required a signature.

A tracer is usually done when a package has not been delivered, and does not have any recent scan activity at a center.
They usually send an urgent message to the center it was last scanned at and the management conducts an investigation to who handled the package last to find out where it went.
If you claimed damage they may send someone over to inspect the damage. If you claimed loss I don't know how they conduct the tracer to confirm that the package is lost. Perhaps they might ask or send the delivery driver to confirm where and when he dropped the package.
Sent from my Nexus 4 using xda app-developers app

Re: Nexus 4 lost/stolen?!Nexus 4 lost/stolen?!
skezza said:
In the UK, Google used TNT and a signature was required.
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Well last time I ordered a nexus 4 (this one was for my wife) I required a signature and they delivered it anyway saying it was signed by m8 it or something that obviously wasn't a name.
So this time I was going to reroute it, but like I said before it was delivered before I knew it was shipped.
Anyway, I think Google covers lost OR stolen deliveries, so if ups doesn't try to look for it and claims they are not at fault and that it was stolen, I think Google still gives me a refund. We will see, still waiting for the rep I was emailing to respond.
Sent from my Nexus 7 using xda premium

Asurion Question

So I got stuck in a heavy rain storm and my S4 got a little wet. Didn't notice until later that my phone wasn't charging, after totally drying off. The charging port got really hot.
Wouldn't charge a little bit ago either. So I put in an insurance claim for replacement. Plugged it in literally 5 minutes later and it charges again. Will Asurion cancel the claim and refund me the $150 bucks or do I just have to eat it? Kinda annoyed that it just started charging again.

Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta

GiantJay said:
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
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They already charged me. Where do I go on the site? All I see is tracking when I go to the site.

agentfazexx said:
They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
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Call their 1800 number its the fastest.

It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?

agentfazexx said:
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
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The only drawback is the verbage when you authorized...it clearly states there is no reversing the claim beyond that point.
Sent from my HTC One using xda app-developers app

Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.

miketucky350 said:
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
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I dunno if they'd refund the charge or not. I wouldn't even be able to talk to anyone as it is since their number is just an automated hotline. Seems pretty shady business to me if you can't even talk to anybody. I guess I'll just have to talk to my bank about disputing the charges since they give no way of contacting anybody.

Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent

ifly4vamerica said:
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
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So they don't cover water damage even though it's an option for replacement on their site? Uhhh....
Also, the number they have on the Contact Us page has no option to speak with anyone. Do you have a link for the live chat thing?

You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent

ifly4vamerica said:
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
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Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?

Usually if it gets wet and you turn it off and dry it completely you can get them to work fine. Not always though especially if something shorts out while it is wet. Just call and talk to them maybe they will do something for you. Sometimes it depends on who you talk to and their mood. It doesn't hurt to ask them. Good luck.
SGS4 Sent

agentfazexx said:
Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
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Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: because of what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium

squshy 7 said:
Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: not the mere presence of liquid, but what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
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Yeah I'm going to keep the claim for that reason. Was thinking basically the same thing. I am running CM10.1. Are they going to get pissy because I flashed CWM via Odin? Download mode shows that things have been flashed. Didn't know if there's a way to clear that after restoring the stock ROM...

What about the evidence of Odin flashing seen in download mode?

This is why I suggest getting phones from Best buy with their Geek Squad protection. No deductible and infinite replacements, covers everything but lost/stolen devices.
Sent from my SPH-L720 using Tapatalk 4 Beta

Best buy is the way to go went thru like 5 evo 3ds with them and never had problems
Sent from my SPH-L720 using xda app-developers app

agentfazexx said:
What about the evidence of Odin flashing seen in download mode?
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asurion could care less what you did to your phone once you pay the deductible.