Database Users

Just received 1 of 2 replacement Evo's at RS

They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?

gqstatus0685 said:
I also kept the 8GB card since they had me wait 2 months to get a replacement.
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Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.

Same thing happened to me... It ended up being a refurbished phone. Check the sticker (IMEI label) on the outside of the box. If there is another sticker on top of the original, then you got a refurb. I went bezerk on sprint and RS and they ended up giving me a $160.00 credit on my account. If you call enough they will do the same. I could get another one from Corp Sprint store but they are out of stock. For now, I will do with what I got. Before you get your check the IME label to see if it is the original sticker not a refurb sticker.

Sirchuk said:
Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
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I took it because I went through enough of their BS. If they would have asked for it I would have told them to take the new one out the box and keep it.
Secondly there were little nicks from a drop which you would notice if you looked closely at it. This has nothing to do with other people. I was bound to get replacements since I complained from the get go. Anyway back on topic...
I'll check the sticker today. If I remember correctly it was brand new and only one sticker because I made sure it didn't come in a weird looking box or had documentation in/on the phone box that stated it was a refurb.

Dialing ##786# should give you all the info you need on whether its a refurb or not.
I got my replacement from a Sprint Corporate store and they didn't hardly glance at it for more than 2 seconds (power button crack). Came in a little sprint box, but it was indeed new. They just arent still sending them out with the memory cards and chargers.

I have an 002, it has no problems (aside from no volume control or micro usb port ) - so you may be lucky..

if it doesnt have the light leak then why complain... have you even checked. i dont see anything that you said it does have the light leakage....
why west the time and energy if its ok....
if it has light bleeding right out of the box thats a different story.

i still havent gotten my replacement from them and i know how pissed u are when i know of many ppl who've gone through more than 2 evo's and im pissed

Yes the replacement has light leak. I'm still waiting on mines to come in and I how its not a 002 my leak is horrible.
Sent from my Supersonic

To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App

zhensley said:
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
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I agree fully. People like OP are the reason stores have **** return policies now.

I'm on my second 003 and it looks like my phone has a halo so getting 003 doesn't mean a definite fix. I'm waiting for my 3rd replacement to get here.
Sent from my PC36100 using XDA App

gqstatus0685 said:
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
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Click to collapse
You're a theif and a liar. I wish you would've tried that at my store so I could have sent you packing with your damaged phone and missing card. I really hope karma pays you back double for your actions.
More on topic. We have no control over what versions they send us. You got a replacement, that is all we can do for you.

jacc1234 said:
I agree fully. People like OP are the reason stores have **** return policies now.
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I also agree. I feel like the only reason it took so long for the OP to get a replacement is because actual stock of the Evo is super-limited. It wasn't like whatever store he was doing it through was just screwing around and holding out stock of a replacement. What a douche.

Ha, how noble of you
"I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version".
Ha, nice buddy. Way to look out for the ladies.

First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic

My light issue stems more from the fact that my screen is up, ever so slightly, at the bottom. Pushing down on it results in nearly all of the leaking light to disappear. Can live with it myself, but the screen issue, and in turn the light issue, happened pretty quickly on my phone. Not too upset but I can see why some would be.
edit: meant to add, does the new screen lift up at all. Two people I know with similar issues seem to have it like me. Haven't seen much leakage on phones that aren't lifting, but maybe I'm wrong. Also think a few people are getting a LITTLE carried away. But I get where they're coming from.

gqstatus0685 said:
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
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Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.

lzlaxhacker said:
Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
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Dude STFU and get a life. Stop trolling.
Sent from my Supersonic

Come on guys, it is what it is no need to judge anybody

no water damage sticker?

i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.

It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App

Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
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well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.

They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
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JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
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yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.

fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
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if the phone is two days old, go return it... they shouldn't have a problem taking it back

I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now

latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
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good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.

Mine came with software version 3.29

latoso said:
Mine came with software version 3.29
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thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.

Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now

latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
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seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.

If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.

latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
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i am i just upgraded 2 days ago.

Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker

latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
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i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.

No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones

latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
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just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.

Threaten to cancel and they cant. They have that thirty day worry free, remember?

fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
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Wow
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3rd Replacement = Damaged Again... What Gives?!

So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/

akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
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The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.

mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
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I thought Asurion sends out refurbs sometimes though?

ffolkes said:
I thought Asurion sends out refurbs sometimes though?
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I've only received brand new replacements.
I've never heard of them sending out refurbs.

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
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That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!

akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
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That's about the setchiest thing I've ever read lol

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
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All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.

mswlogo said:
Dust under screen doesn't sound so bad now, does it.
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Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.

OT: what exactly made the guy a thug?
Sent from the void...

wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
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The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?

akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
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Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
Sent from my PC36100 using XDA App

I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
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OP. Just edit your post to ''ghetto''.
Sent from my PC36100 using XDA App

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
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Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!

OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....

Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.

Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!

DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
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Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.

akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
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The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.

I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick

New Epic! Finally

Well, on January 19th I cracked the screen on my Epic when it fell off my truck. It's been at best buy since then, well they finally called me today to tell me they're junking it out and they have a replacement ready for me.
Well, I live in upstate NY and have been in Chicago all week, so hearing that voicemail today I got all excited and went straight to the store to pick up my new Epic (Ready to throw my old stand in Hero against the wall). I get to the store and they don't have any in stock! Idiots...so after 30 minutes on the phone, i'm going to another store aobut 15 miles away to pick up a new Epic...FINALLY!
Just would advise anyone thinking of Best Buy as your insurer to think twice...I know I'll most likely cancel this service as soon as I receive my new Epic. I'm sure many people have had great experiences with them, but this has totally turned me off...geek squad is a joke as they don't know what they are doing and they each seem to have their own take on what their policy is.
well, i'll shut up and look forward to getting back into the fun with my Epic again....I miss this sooo much!
Chris

Over a month for a replacement? LOL

Thanks for the heads up on Best buy. I'm on my third Epic and the turn around at the Sprint store was always one day.

Dude stick with the sprint insurance. I went through 2 phones and both times got them the very next day.

Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....as for their geek sqaud, they can eat it!
Chris....oh yeah, can I start up sprint insurance at this point? Not getting the phone from sprint?

I cracked my screen too a couple days ago at 6pm I made my insurance claim. I had a new phone at my door by 10 am. So fn nice.
Epic 4g

At least you got a brand new phone. I love the price and turn around on my Sprint insurance, but I'm about to recieve my 3rd refurb because the previous two had hardware defects. At this point I'd wet myself if someone told me I could have and actual, new phone.
Sent from my SPH-D700 using XDA App

After the fourth you can.

styckx said:
Over a month for a replacement? LOL
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That's what I was thinking....wow. I have never bought a cellphone from best buy but is this normal for them? I have only bought computers from them. Just from my experience with best buy and a laptop I use to have I will never let geak squad touch anything of mine and won't buy their insurance
Sent from my EB13 Samsung Epic

The thing to realize about the best buy "black tie" insurance is that no matter what you do to your phone they'll either repair it or give you a new one no questions asked or fees charged, one month turn around excluded it's a pretty great idea.

The idea is great, but the execution is extremely poor...as in the right hand doesn't know what the left is doing.
I store near me seems to be one of the worst, from reviews I've read of the location.
I stopped by their store on monday to see, since that was the day AFTER it was promised to be ready on my invoice...nothing. BUT they promised to escalate with an email (more on that later).
The next day I left for Chicago to visit some family, and the first thing I did on wednesday morning was stop by a local best buy out there, heck there were 2 within 2 miles of where I was staying.
The store I stopped into was somewhat helpful, more so than my home store...they geek that looked at my info said he could escalate the case, but couldn't exchange in their store since the work order wasn't generated in their store...when he offered to escalate with an email I told him that was done 2 days ago...he pulled up the screen and said nothing was in the system, and generated an email to escalate.
Even after calling their 800 number minutes later to get clarification on their policy of handsets being replaced in the homestore, the lady on the phone pulled up the file and said "oh you were just in our chicago store" noting the excalation...I asked her if there was one from my home store, she said nope!
A-holes!
On paper this plan is well worth it, the problem is execution!
Chris

I guess the question then is, do the new epics come loaded with eb13 or di18?

this is a little off topic but best buy insurance sucks i had a laptop that stayed there for a month and got it back and half of the problems sitll there they fixed my screen but i had no sound though the audio ports and battery lasted for 10 mins... so i just ordered the parts (ebay) myself and fixed it myself

Black tie definitely sucks! My wife and I both have epics, she has black tie and I have the TEP. Well she dropped her phone a while back and cracked the screen, took it to best buy for repair. It took them over a month for it to get repaired. The idiots sent it off with the wrong serial number, so the repair shop sent it right on back. She sent it off in November and didn't get it until past the new year...
If you need a loaner phone from them while it gets repaired, you'll have to pay a $100 to use that loaner phone. Sure you'll get it back when you return the phone but what's the point of paying 10 a month?
I on the other hand, had issues with my headphone jack, went into the sprint store and right then and there they tried fixing my phone. It coudln't be fixed on site, so they just gave me a new phone. I was in the store for just about an hour. It's the way to go.
One more thing the TEP covers that Black Tie doesn't is lost or theft. If you lose your phone, your screwed under black tie. Under the TEP, you'll have to pay the $100 deductible, but at least you won't have to rebuy the phone at full price. She's switching over to TEP for sure now. Just like the previous poster stated, great idea, poor execution...

cswee1932 said:
Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....
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Was she hot?

Jayavarman said:
Was she hot?
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Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris

Jayavarman said:
Was she hot?
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Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris

063_XOBX said:
After the fourth you can.
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Is this directed at me? Please do explain!

I have had the bb black tie for years now any issues with any phone they just give me a new one. Plus I got my epic for 10.24 the cost of the black tie. For me its been great kind of like getting upgraded phones for free. And im still up for a sprint 2 year upgrade on 11-11-11.
Sent from my SPH-D700 using XDA App

Don't use best buy's geeksquad black tie protection if you need a battery replaced

Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.

Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk

As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.

MultiDev said:
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
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Sprint will replace
Sent from my PC36100 using Tapatalk

Khilbron said:
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
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That doesn't make any sense.
The best busy insurance is useless.
You're better off using the warranty because either way you're going to be without a phone for multiple weeks.

Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard

It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3

Indirect said:
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
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I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.

tgruendler said:
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
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Furthermore, if you actually took the time to read and/or inquire about the battery replacements when you signed up, you would know that this is standard procedure.
Sent from my PC36100 using Tapatalk

bjb_nyj101 said:
you would know that this is standard procedure.
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And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.

mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
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Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk

HSadler93 said:
Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
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I was referring to warranty concerns, not physical damage concerns.
That's what TEP is for.
Battery replaced on site, phone replaced within a day if service cannot be performed, deductible only if you damage the phone.
A lot better than paying $10 a month and having to wait a week [or up to three] to have a phone. [Which is just what the HTC warranty is like]

LexLuger82 said:
Sprint will replace
Sent from my PC36100 using Tapatalk
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From the warehouse, which usually takes a day or two.

Sunsparc said:
From the warehouse, which usually takes a day or two.
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Sprint replaces batteries on site
Sent from my PC36100 using Tapatalk

mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
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I never said that the OP wasn't right for advocating against black tie. I'm replying to this:
Indirect said:
I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it?
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Not just this black tie insurance, but everything you sign up for in general; You should know what services you are signing up & paying for. Period. There should never be any surprises. *Even if* you "assume" that you'll be able to get something fixed/replaced/etc, it seems like common sense to call in before hand to make sure, rather than wast an hour of your time.

Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.

Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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Click to collapse
Don't use "Best Buy" at all.

blizzard1017 said:
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
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The sad thing is, I wanted to work with geeksquad last year but then I found out the severe lack of knowledge in that group in general and I was appaled I have an extensive knowledge of windows and linux as well as the ability to remove just about every peice of malware by hand and I hate people that just scan with different tools that will eventually pick up something. Guess what best buy does to remove malware? Throw scans at it. I would much rather do all of it by hand so I figured I can do freelance virus removal for the time being and it has worked out wonderfully. I'm gonna try to convince my dad to just get me the sprint TEP plan and go from there. Atleast then I can find someone intelligent to fix my issues that I can't fix myself.

fenixjn said:
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
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yeah, don't think I ever see batteries at Best Buy....you gotta read the small print when buying all that extra stuff from stores....especially when it involves them replacing something for free....