Database Users

[Q] Warranty Device Swap?

Has anyone been able to sucessfully swapped the bad screen phone for a good one with HTC?
I am asking because I have a bad screen one and I would like to do it.
Thank you in advance for the reply.

i seen a poll here the other day about this. some one posted up the percentages for getting a good screen back from HTC and T-mobile. both were pretty high. i got mine first MT4G march 11th with a good screen from radioshack.
shouldnt cost anything since your going through warranty so shouldnt hurt to atleast go ahead and try.

I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App

Shouldn't be an issue to get a new screen/phone. It was a pretty popular issue that they were aware of.

Thank you all for your responses. I will definitely give it a shot today. How much difference can you notice from the bad and the good screen?

Had 2 with good screens sent to me

Lol!
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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Sent from my HTC Glacier using XDA App

Just sent one directly to HTC (bought second hand) a week ago. It's already on the way back. I've complained about the screen visibility from the sides and in bright daylight, and attached a note with one of the screen comparison pics found on the net. I'll see what screen I get in a few days.

I spoke to T-mobile this weekend after I traded my G2 for what turned out to be a MT4G with a bad screen. Since I had insurance, they put the order through for me immediately, but unfortunately it hasn't shipped out yet. Won't get it till next week at this rate...

My original MT4G had a good screen, but a bad power button. The replacement I got at the store was another unit with a good screen, and the power button was different, so the guys at the store pulled a bunch of them out and tested them all. They all had good screens.
I think the likelihood of getting bad screens has gone down with the newer shipments. They all also seem to be made in China, while some of the older ones were made in Taiwan.

I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?

camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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haha, i love the way you think!
Sent from my PC36100 using XDA Premium App

marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
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Click to collapse
add insurance to your account, and then say you dropped it and now the screen doesn't look right. don't say it came like that, because then they will tell you it's a warranty issue and not an insurance issue.
Sent from my PC36100 using XDA Premium App

marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
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Click to collapse
Call tmobile and make sure they have your ime #. Hang up then call back in a few days with the complaint. They are not going to ask you where u bought it, and if they do lie and say it was at a store

just wanted to add my 2 cents real quick...
for anyone that doesn't know when you swap your phone they send you a refurbished one to fulfill your warranty requirements.
normally refurbished phones sell for a 1/3 of the price as it was brand new so its pretty much like swapping out your $500 phone for a $150 phone...
just something to think about

Cracked Evo Screen

So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks

Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.

Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
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Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not

Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App

I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol

PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
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Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks

I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.

Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
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I was reading about that on ifixit.com, thanks

Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail

I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!

Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
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I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?

OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium

Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.

Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App

mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
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Sounds very fraudulent, I'll think about it. Thanks

No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App

It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium

dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
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This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.

Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
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Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
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Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
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Can't argue with you on that one. If the other location won't fix it this will be an option.

Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.

Cracked my N4's screen, unusable, where do I go from here? [UK]

So, it happened to me. Just my luck.
Was at university walking and the phone slipped from my hand onto the floor. It seemed to have survived that fairly well. Then it slid off the stairs (no barrier at the edge of the staircase going up my university) and fell about 8-10 feet onto the stair case below. Screen is ruined and unresponsive.
The phone is rooted and has an unlocked bootloader so I know this voids the warranty but I can lock the bootloader again and flash the phone back to the stock rom via cwm.
I bought the phone from Carphone Warehouse for £400 back in December because I couldn't wait and now I'm left with a brick. I need a phone to handle uni life and contact my fianceé in the States. I don't really want to have to spend money I don't have on a replacement N4 so is there anything I can do guys?
Any help at all will be extremely appreciated.
(I'd post a link to an image of the screen but cannot do so yet).
Thanks

Sorry to hear that, however the only option I think would've been better if you had phone insurance and it would replace your damaged phone and it would cost like 5 pounds a month. On the other hand maybe you can send it to Carphonewarehouse and see what the estimate is to get it repaired. Don't think rooted or not makes much difference in this situation.
Anyway good luck and hope you find some solution
Sent from my Nexus 4 using xda app-developers app

Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?

fairlight2x said:
Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?
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See that seems doable but the only problem is is the (is it aluminium?) that goes around the phone also got dented as it fell. This is even worse considering I actually DID have a case on it. I was using the Ringke Slim case. If anybody is using this case I highly recommend them to rethink their purchase because even though the phone hit the floor side on, it didn't protect it. Imagine if it hit face down. I have another generic 'S' silicone case from eBay and that would have done a far better job at protecting the sides. Shoulda, woulda, coulda eh?
Im wondering if LG's manufacture warranty will work in my favour at all? I just don't have the funds to replace the phone comfortably but that's the only option I see unfortunately.

I don't think you'll have any luck with warranty repair. Sorry about your phone though.

https://play.google.com/store/devices/details?id=nexus_4_8gb
Sent from my Nexus 4 using xda app-developers app

A coworker priced out replacing his front screen and it was ~$260usd.
At that point Id just order another phone and sell the first for parts.

ryan stewart said:
A coworker priced out replacing his front screen and it was ~$260usd.
At that point Id just order another phone and sell the first for parts.
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Click to collapse
Sell the phone for parts? How would that work? Im not very savvy with this side of phones. Do I sell the phone in its entirety to a company who buys things like that? Sell on eBay for really cheap trying to get whatever I can get?

LG are asking for £40-120 dependent on the level of damage.

bennyboy182 said:
LG are asking for £40-120 dependent on the level of damage.
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Really? Please can you give me a link to this info? I'd pay anything between that in a heartbeat if I can get it fixed. Once I reach 10 posts I'll post some images of the phone.

Do u have a lloydstsb account? They do free phone insurance and fixed my broken screen in the uk.
Sent from my Nexus 4 using xda app-developers app

sarkster said:
Do u have a lloydstsb account? They do free phone insurance and fixed my broken screen in the uk.
Sent from my Nexus 4 using xda app-developers app
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Really?! Yes I do! How would I go about doing this?

Check their website there's a link from there. Give them a call register the phone with them log on to their website and create a claim. Then they ask you to send the phone in. Note: do everything recorded del. It costs £50 excess they turned mine around in under two weeks from start to finish
Sent from my Nexus 4 using xda app-developers app

bennyboy182 said:
LG are asking for £40-120 dependent on the level of damage.
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Click to collapse
Undeadwolfy said:
Really? Please can you give me a link to this info? I'd pay anything between that in a heartbeat if I can get it fixed. Once I reach 10 posts I'll post some images of the phone.
Click to expand...
Click to collapse
This is true, I've read threads on here and Reddit with this information but can't find them atm.
Contact LG directly and they should help you.

fairlight2x said:
Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?
Click to expand...
Click to collapse
I disagree. The only cheap way to do it is via insurance, 50 quid excess or whatever is a lot cheaper than the 150 pound screen is going to cost.

[Q] Screen replacement

So I dropped my nexus and the screen shattered. While it turns on and looks fine through the cracks, you can't actually use it. So, my question is, has anyone actually sent in their phone to have it replaced by LG? If so, how much did it cost? So far I've found places locally that will do it for $200+, which at that point I might as well just buy another phone.

at4r1 said:
So I dropped my nexus and the screen shattered. While it turns on and looks fine through the cracks, you can't actually use it. So, my question is, has anyone actually sent in their phone to have it replaced by LG? If so, how much did it cost? So far I've found places locally that will do it for $200+, which at that point I might as well just buy another phone.
Click to expand...
Click to collapse
It costs around 150 from what I heard. You can try calling google directly to get a better price maybe.

Yeah, I tried calling google and they just told me to call LG. I called LG but of course there wasn't anyone available right now to give me a quote on the cost. While searching Google I found one person who mentioned that they will replace the screen up to a cost of $100 and if it's over that they ship it back "totaled" without repairing it.
I was just curious if anyone had actually gone through this process.

I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.

kgeissler said:
I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.
Click to expand...
Click to collapse
Same here, $140. Except I got my phone back.
I'm not sure why you would've gotten a refurbished device just for a screen replacement though.
I'm in Houston and it took exactly a week for me as well.
Sent from my Nexus 4 using xda premium

kgeissler said:
I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.
Click to expand...
Click to collapse
Ok, $140 isn't that bad...more than I'd like to spend but it's less than having it done locally. Did you just call up LG and have them give you an address to ship it to?

Here is a tutorial mate :
https://www.youtube.com/watch?v=YSe1I0MlpLI&feature=youtube_gdata_player
and :
https://www.youtube.com/watch?v=AZDAIgwbXk4&feature=youtube_gdata_player
Sent from my Nexus 4 using Tapatalk 2

at4r1 said:
Ok, $140 isn't that bad...more than I'd like to spend but it's less than having it done locally. Did you just call up LG and have them give you an address to ship it to?
Click to expand...
Click to collapse
I first called Google to get the number for LG, then called them directly. Make sure when you call LG you have your IMEI number because they can't process the return without it.

Or go to LG's site and fill out an RA request.
You can also email an LG rep from here or call if you'd prefer.
https://wws.lg.com/us/support/repair-service/schedule-repair
Sent from my Nexus 4 using xda premium

Thanks to everyone for the great info, I really appreciate it!

Out of curiosity, were you using a bumper or case when the phone dropped ?
Sent from my Nexus 4 using xda premium

jland22 said:
Out of curiosity, were you using a bumper or case when the phone dropped ?
Sent from my Nexus 4 using xda premium
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I did have a bumper case on mine, but it wasn't dropped. I tripped in a parking lot while holding my phone in one hand. So when I fell, I naturally put my hands down to break my fall and that they did. Also shattered my screen.

Broken Screen already!!!

I've had my G2 for less than 24 hours. I put on the top of my car, just to open and close the back door for my kid! I closed the door, and the phone went flying. It cracked the top half of the screen only by a little bit, but the middle of the touch screen is unresponsive....
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?

I have broke my digitizer as well, however LCD is still intact. I have not yet found any digitizers or lcd assemblies yet for this phone (D800). I did find some for the international versions D801, D802 but without taking the phone apart I'd be cautious with your purchase. When you do your web searches, type in -g2x . That will limit results for the g2x.

rain175 said:
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?
Click to expand...
Click to collapse
If you didn't already purchase the replacements this company sells it for 139.99 and offers free support, call them and maybe they send instructions with it or offer help over the phone. I once Fedexed a phone to a guy on Ebay and he fixed it for me and over nighted it back so you could ask about that too. Also maybe ask some local cell repair shops if you bring in the parts will they fix it for cheap, say 1 hour labor. If you can get the parts for 140.00 and offer a guy 50 or 60 to fix it then your still on par with what someone would pay for the insurance deductible on one of the major carriers.
Well this is the D802 I listed sorry but whoever you get the part from, good luck.
https://www.gounlock.com/details.php?itemId=10080#

shaungregg said:
If you didn't already purchase the replacements this company sells it for 139.99 and offers free support, call them and maybe they send instructions with it or offer help over the phone. I once Fedexed a phone to a guy on Ebay and he fixed it for me and over nighted it back so you could ask about that too. Also maybe ask some local cell repair shops if you bring in the parts will they fix it for cheap, say 1 hour labor. If you can get the parts for 140.00 and offer a guy 50 or 60 to fix it then your still on par with what someone would pay for the insurance deductible on one of the major carriers.
Well this is the D802 I listed sorry but whoever you get the part from, good luck.
https://www.gounlock.com/details.php?itemId=10080#
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Click to collapse
I'm so glad you guys mentioned the D800... I would have got the wrong one... I am fine replacing the screen myself, I have done it many times on other phones. Just would have liked to find a little tear down guide helping with the process...
thanks for the input though.

Does anyone know how to take apart the phone for repair, I too broke the lcd withing 2 weeks of purchase. I want to fix it myself but I have no idea how to take it apart. Thanks!

*deleted*
Sent from my Nexus 7 using Tapatalk 4

rain175 said:
I've had my G2 for less than 24 hours. I put on the top of my car, just to open and close the back door for my kid! I closed the door, and the phone went flying. It cracked the top half of the screen only by a little bit, but the middle of the touch screen is unresponsive....
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?
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PM sent
---------- Post added at 08:55 AM ---------- Previous post was at 08:54 AM ----------
CaptainHairySack said:
Does anyone know how to take apart the phone for repair, I too broke the lcd withing 2 weeks of purchase. I want to fix it myself but I have no idea how to take it apart. Thanks!
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PM sent

wow hope you can fix it. Can you post links here on how to?

AMAZING! THANKS! What about wireless charging?
That is excellent, thanks for the guide!
My next question, now that we know how to open it... I remember reading that the VZW G2 is the only one with the QI Wireless charging, because of the battery they use. If we can access the battery, think we can get a VZW battery and put it into the att,tmobile,sprint version?
That would be fantastic!

Guide?
Can you post the guide up on here by any chance?

I am not 100% sure this is legit with XDA... But here is a PDF guide for it... The file that was sent to me was too big.
Use it at your own risk.

rain175 said:
I am not 100% sure this is legit with XDA... But here is a PDF guide for it... The file that was sent to me was too big.
Use it at your own risk.
Click to expand...
Click to collapse
Thanks I dont need it yet but you never know when you will.