Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("Audio Recorder" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.
SoonerLater said:
Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("[URL=" Recorder[/URL]" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.
Click to expand...
Click to collapse
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious . My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly. But to be sure you should flash the factory image from Google's site to completely rule out a software issue. Shine a flashlight in all ports looking for debris, especially the headphone jack. Also try disabling the camera app then rebooting. Just wondering, is it still quick charging?
That sucks bro is it a reputable shop that fixed your phone? Maybe you should get a second opinion if you can't get it to work.
hawkswind1 said:
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious .
Click to expand...
Click to collapse
It's entirely possible that the tech broke something, but I've been taking my family's devices to him for years. I trust him. He might be trying to cover his tracks, but I'm giving him the benefit of the doubt.
hawkswind1 said:
My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly.
Click to expand...
Click to collapse
That was my guess and that's what I told him when I went back to the shop. He took the back off and showed me the ribbon cables firmly attached. I didn't look through a magnifying glass, but all seemed in order. Maybe tomorrow after I've slept and can see better, I'll look again, this time with a magnifying glass.
hawkswind1 said:
But to be sure you should flash the factory image from Google's site to completely rule out a software issue.
Click to expand...
Click to collapse
After my original post, I did that. I used ADB and fastboot to reflash the February Angler 8.1 image (angler-opm5.171019.015) from Google's website. However, the behavior is the same.
hawkswind1 said:
Shine a flashlight in all ports looking for debris, especially the headphone jack.
Click to expand...
Click to collapse
Done.
hawkswind1 said:
Also try disabling the camera app then rebooting.
Click to expand...
Click to collapse
Did that. No change in behavior.
hawkswind1 said:
Just wondering, is it still quick charging?
Click to expand...
Click to collapse
h
It is still quick charging.
I think this is my last idea without opening the phone. Try disabling the headphone jack with this app. I tested and it does work on 8.0.1 6P https://play.google.com/store/apps/...settoggle&hl=en&rdid=com.bjemtj.headsettoggle
You could root and disable the noise cancelling mic on the back from build.prop. Long shot but worth a try I guess.
Same issue... Solved
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.
wmadwmad said:
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.
Click to expand...
Click to collapse
@wmadwmad do these photos show the spring loaded pins that you refer to?
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Yes, thanks for sharing these images. I suspect pins 7 and 8 were not making good contact with the speaker.
Before I read @wmadwmad's post, I ordered another 6P off of Swappa. I'm not going to try to cancel out that purchase, but after it arrives, I'm going to take my existing 6P apart well enough to look at the daughterboard and see if I can get my existing phone working again. I might even order a new daughterboard ($14.39) and lower speaker board ($12.99) from GPD. If I can get it working again, I may keep it as a spare or sell it on Swappa myself. Hmm....
I really need to wait until the replacement phone arrives before tearing into the existing phone. Must be patient... which is my poorest skill.
Hi guys, I think I solved the problem.
After a factory reset, my phone didn't play any sound from the speakers (neither the top nor the bottom), couldn't record anything from the mic, couldn't record any type of video with the stock Google camera ("Can't connect to the camera" or 0:00 seconds long videos) and YouTube acted weird sometimes.
I spent to days looking for a solution, and I understood that the problem was in the headphone jack. It remains triggered as if there were headphones inserted, someone resolved inserting and removing a real device in the headphone jack 3 or 4 times, but it was not my case.
I took the phone apart, physically disconnected the headphone jack and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the headphone jack, rebooted and still no problems. The headphone jack works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
mattiabiondi said:
Hi guys, I think I solved the problem.
I took the phone apart, physically disconnected the Jack Audio and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the Jack Audio, rebooted and still no problems. The Jack Audio works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
Click to expand...
Click to collapse
By "jack audio" I trust you refer to the headphone jack?
SoonerLater said:
By "jack audio" I trust you refer to the headphone jack?
Click to expand...
Click to collapse
Yes, sorry for my bad english. I've corrected
Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:
loading。。。 said:
Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:
Click to expand...
Click to collapse
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?
mattiabiondi said:
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?
Click to expand...
Click to collapse
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.
Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi
loading。。。 said:
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.
Click to expand...
Click to collapse
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know
mattiabiondi said:
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know
Click to expand...
Click to collapse
Now that you mention it, I did have issues with Camera not functioning, opening black screen either when that happened. Especially the front cam, seems like the symptoms do match. Give it a try and report.
wejgomi said:
Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi
Click to expand...
Click to collapse
thanks for your suggestion, but I find little information about the ribbon cable behind the volume button. So I want to post some pictures to check if I understand your suggestion well.
And if it is just the cable you mentioned, what should I do now. (I'm new here)
Yep, that's it. I would start by checking the connectors in the mobo, if that doesn't help, go eBay a new one, I doubt it would break the bank. Remember to check if your symptoms actually matches with what I said before everything. Gl.
Related
Hi
First post here so please excuse any ignorance.
O2 XDA Exec - standard Rom from O2 website.
Problem started a few hours ago after using the audio out for listening to music via mediaplayer.
My unit was working fine while playing, but later after it had been disconnceted from the stereo I noted that there were no tap sounds.
I first checked the audio settings, all normal the way I always have them.
Next I tried the reset button on the back of the unit, no help there.
I tried plugging in the headphones in and there is perfectly normal audio over the headphone but once removed nothing at all.
Getting more extreme I tried a rom update/fresh start, no luck there either.
Getting even more hardcore I downloaded the assembly/disassembly pdf from this forum to check if there was a physical fault with the 3.5mm audio port. I checked to make sure all the tabs were springing back after an audio jack was removed all seem fine (although at this point I lack a comparision).
Then for a test I rang my own phone from my land line and it seems to ring fine but there is nothing from the mic or either of the earpieces during a call.
I am fast running out of ideas and the last test really perplexed me.
I am almost certain that it is a case of one of the contacts inside the audio port not springing back and therefore cutting out the external audio, giving the device the impression that there is still a headset connected.
I don't want to poke around inside too much as I have so far been able to keep security tabs intact, just in case I need to send it off.
Anybody have any ideas on how to get around this? Is it possible that it is software and not hardware?
Please help as phone is a bit useless sans headset, which I don't really want to be permanetly tied to.
Thanks
Thom
keep plugging and unplugging the headset until it works or you get tired, if it works great, otherwise sent it in for repair.
Does nobody out there have a registry hack workaround for this problem?
When I receive calls its rings and any other sounds come through whilst the phone rings.
There must be a workaround here somewhere???
Had exactly the same problem. No sound but rings ok,
After the first time I plugged in the headphones, no sound. Its probably cause the headphone socket is so big in comparisson, that it gets dirty. Just spray some anti static cleaner on the headphone plug and keep plugging it in.
Worked perfectly for me!!
There is no registry hack because this is a hardware issue, not a software one.
The ringer will ring whether the earphones are plugged in or not, which is how you would expect a phone to function. The problem lies with the connectors in the headphone jack socket not recognising the headphones are unplugged. Resetting and even dare I say a hard reset will not sort it as the issue is not software related.
This has also been covered several times on the forum. The only way (short of taking the thing apart) is to keep plugging / unplugging the headphones until the sound reappears.
Cheers
Ant
This just started happening on my JasJar today (system audio returned after poking the headset in/out a few times), after 11 months of use. Does this get worse over time? Should I bite the bullet and try to get Imate to repair it?
Please advise!
I have noticed a couple of issues which seem to be limited to the focus.
First, the by default the "Anti-Shacking" setting on the camera is set to "off". and there is no way to change this for good. I have to change it every-time I start the camera.
Second, the screen seems to randomly dim and light back up. I don't know if its because i'm covering the light sensor or what. But it's annoying.
Has anyone else noticed these?
Does anyone else have others?
KonAitor said:
First, the by default the "Anti-Shacking" setting on the camera is set to "off". and there is no way to change this for good. I have to change it every-time I start the camera.
Click to expand...
Click to collapse
This was noted as an issue with the phone prior to it's release, and it's currently like that for everyone. None of the settings you change in the camera app will stay after closing it.
As for your brightness issue, it probably is a case of the sensor reacting to you blocking it. I have auto brightness turned off, but have experienced what you are describing on other phones when looking over the sensor (blocking light with my head) or when I have a finger placed over the sensor
I found a new issue with mine.
I have an old Belkin 3.5mm to caset adapter. I can plug it into the phone and the music will come out of my stereo beautifully.
However, after removing the converter (once or twice) i loose the ability to use the mic on the phone(shazam and voice commands don't work unless I use a headset or perform a soft reset).
Anyone have an idea why this is. Does the phone not support standard 3.5mm jack equipment, like headphones and earphones?
it works fine with me with the newer one i had, i don't know the brand, but I have noticed at times the phone seems to mute itself =\
KonAitor said:
I found a new issue with mine.
I have an old Belkin 3.5mm to caset adapter. I can plug it into the phone and the music will come out of my stereo beautifully.
However, after removing the converter (once or twice) i loose the ability to use the mic on the phone(shazam and voice commands don't work unless I use a headset or perform a soft reset).
Anyone have an idea why this is. Does the phone not support standard 3.5mm jack equipment, like headphones and earphones?
Click to expand...
Click to collapse
I've had this issue myself with the aux cable in my car. Plugging it in to listen to music works fine, after unplugging, I cannot use voice commands. I haven't purposely tried making a call afterwards, but I'm fairly certain I have received calls, unplugged it, and was able to talk normally. I'll test after work, but can confirm your issue on my end at least.
I called their support today. They ended up transferring me to the "Level 3" Support.
I told him about the camera and aux port issues. He said they were not aware of those, and even tested the camera issues on a new test unit.
Hopefully, now that they know about this, they will be able to implement a fix.
He seemed the most disturbed by the aux cable issue.
Sounds like the aux-cable issue is related to the jack thinking there is still something plugged into the jack. This is a semi-common issue on the fruit company's phones.
The headphone/headset detection works by sensing where ground is on the plug. Sometimes that sense gets "stuck"
A simple plug and unplug of any 3.5mm jack should unstick it.
*disclaimer: I don't have a Focus yet, but will this weekend.
liquidiq said:
Sounds like the aux-cable issue is related to the jack thinking there is still something plugged into the jack. This is a semi-common issue on the fruit company's phones.
The headphone/headset detection works by sensing where ground is on the plug. Sometimes that sense gets "stuck"
A simple plug and unplug of any 3.5mm jack should unstick it.
*disclaimer: I don't have a Focus yet, but will this weekend.
Click to expand...
Click to collapse
I am aware of what's happening. Both I and the tech agreed that there must be some short happening. This is more common with 3.5 jacks that are designed for more complex functions. Such as volume control, and Video out.
Interestingly enough, he checked to see if there was Video out with these phones as with other Galaxy S series. But he couldn't find anything in their docs .
KonAitor said:
I am aware of what's happening.
Click to expand...
Click to collapse
Sure didn't sound like it from your initial post, but I'm glad you've got it covered now.
liquidiq said:
Sure didn't sound like it from your initial post, but I'm glad you've got it covered now.
Click to expand...
Click to collapse
It's still an issue. Just because it happens on other devices does not mean it is acceptable. And Ive tried alot of remedies to fixing it without resets (like plugging in/out the headset or another cable).
KonAitor said:
It's still an issue. Just because it happens on other devices does not mean it is acceptable. And Ive tried alot of remedies to fixing it without resets (like plugging in/out the headset or another cable).
Click to expand...
Click to collapse
Oh I totally agree with you, it's definately an issue. I think you should exchange the phone for a new one, as I believe it's a manufacturing tolerance.
liquidiq said:
Oh I totally agree with you, it's definately an issue. I think you should exchange the phone for a new one, as I believe it's a manufacturing tolerance.
Click to expand...
Click to collapse
i too am having this issue...but after making a phone call then i can use voice commands again.
chizzwhizz said:
i too am having this issue...but after making a phone call then i can use voice commands again.
Click to expand...
Click to collapse
Interesting workaround. I will try that next time it happens.
Speaker click issue when screen off
Here's a new one, anyone else having this? When my phone screen is off, sometimes I notice a periodic static click coming from the handset speaker (I don't think it's the back speaker.)
It's not a single click, but more of a stutter, which stops immediately when I turn the phone on and it shows the lock screen.
It stops if you unlock the phone, use it, and turn it off again. It DOES NOT stop if you turn the phone on but don't unlock it, and turn it off again.
I actually noticed this myself for the first time today. It was rather annoying. I was in the middle of things and so just did a soft reset. Hopefully it won't happen again any time soon. First time hearing/noticing this in almost a month (got phone on 11/8).
McP
Hello,
I recently got a Nexus 6P from a friend who took it for a thirty minute swim. He told me that if I could fix it, I could have it. After some work, I got it running at about 90%. The only issue is with audio. Absolutely no audio will play at all, unless its through Bluetooth. The headphone jack, and both speakers however, don't work. Whats weird is that apps behave strangely. Google Music skips songs endlessly. YouTube gives an odd error. The camera works. but when I switch to video, it says "cannot connect to camera". Audio recording gives a weird error. You get the idea
I've found other posts about similar issues, like this. https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592 but his solution did not help.
It seems to me that the issue is somewhere in a loop between the camera, speakers, and microphones. The camera wouldn't affect most audio, so its not a likely cause. I have replaced the top speaker, but cannot find a 3.5mm jack replacement. I think the microphone is most likely the issue, but I'm not 100% sure.
If anyone has any ideas, I'm defiantly open to them, especially if you've ever worked on fixing one of these. I'd love to upgrade from my Nexus 6 (which I actually got from the same friend after he destroyed the screen on it...I'm looking forward to getting his Google Pixel once he breaks it next year :laugh: )
Thanks so much for any help!
Lucky the phone even turns on let alone apps not behaving properly lol. You could replace all the little components just plug and play. Might even fix the Google music issue but what's the point. Just a ticking time bomb once electronic gets submerged in water. ?
Exodusche said:
Lucky the phone even turns on let alone apps not behaving properly lol. You could replace all the little components just plug and play. Might even fix the Google music issue but what's the point. Just a ticking time bomb once electronic gets submerged in water. ?
Click to expand...
Click to collapse
Not necessarily. If electricity had shorted something then the phone is pretty much screwed. It's been a few weeks since it happened and it's been running for about two with no new issues. The big issue with water is corrosion. But if it's cleaned off, the phone works like nothing ever happened.
Most of the components are on the main board, so unfortunately aren't able to be replaced, like the microphone. The ones that are, all seem to work just fine.
If I can get this issue figured out, the phone should work just fine!
No audio on Nexus 6p video record.
Phillbert! said:
Hello,
I recently got a Nexus 6P from a friend who took it for a thirty minute swim. He told me that if I could fix it, I could have it. After some work, I got it running at about 90%. The only issue is with audio. Absolutely no audio will play at all, unless its through Bluetooth. The headphone jack, and both speakers however, don't work. Whats weird is that apps behave strangely. Google Music skips songs endlessly. YouTube gives an odd error. The camera works. but when I switch to video, it says "cannot connect to camera". Audio recording gives a weird error. You get the idea
I've found other posts about similar issues, like this. https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592 but his solution did not help.
It seems to me that the issue is somewhere in a loop between the camera, speakers, and microphones. The camera wouldn't affect most audio, so its not a likely cause. I have replaced the top speaker, but cannot find a 3.5mm jack replacement. I think the microphone is most likely the issue, but I'm not 100% sure.
If anyone has any ideas, I'm defiantly open to them, especially if you've ever worked on fixing one of these. I'd love to upgrade from my Nexus 6 (which I actually got from the same friend after he destroyed the screen on it...I'm looking forward to getting his Google Pixel once he breaks it next year :laugh: )
Thanks so much for any help!
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Click to collapse
I had this problem and after searching I found a solution! Download Cinema FV-5 free or pro. From there you can go to settings---general and choose external mic, this immediately fixed my problem and audio no is crisp and clear. Do it's obviously a software issue in stock camera app. Love my Nexus 6p and am thrilled to shoot video with audio now.
I have the very same issue, but instead having my nexus 6p dived into water - I have had let know a akku change job from a "pro". Ever since I have no audio at all!
Even the same behavior with the video (camera) and the Google musik (keep skiping songs)....
Any ideas?
Michaelevan7 said:
I had this problem and after searching I found a solution! Download Cinema FV-5 free or pro. From there you can go to settings---general and choose external mic, this immediately fixed my problem and audio no is crisp and clear. Do it's obviously a software issue in stock camera app. Love my Nexus 6p and am thrilled to shoot video with audio now.
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Sadly, I can't even run this app. It keeps no response.
Hello,
I have seen a few people with an issue where if the phone gets wet, audio completely stops, and apps that use the speakers or microphone act very odd. https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592 this is one of a few posts with the same issue.
Essentially audio won't won't through anything but Bluetooth, and apps like YouTube, Play Music, Sound Recorder, Video Recorder (but not camera as is doesn't use the microphone) all act strangely, and different from each other. Play Music for example constantly loads songs then skips to the next. The Camera works great, but as soon as it is switched to video, it says "cannot connect to camera."
I'm trying to figure out why this happens, and how to fix it. Some have said that cleaning the microphone works, but that doesn't seem to help most, and didn't work in my case. The microphone is not replaceable on the board. Actually there are three, but the "main" one on the back seems to be the common issue, but may not be.
Any advice would be greatly appreciated. Thank you!!
My uneducated guess would be moisture in the connections causing circuit shorts when enabled. If you arent feeding anything to the speakers or from the mic, the connections dont short out because there is nothing doing.
After having the 6P apart twice, the best guess for a fix I would have is to disassemble it and disconnect anything that has a ribbon cable. You can disconnect the front facing camera, bottom speaker, etc. Then let the whole thing dry out and reassemble. NOTE: disassembling this phone is not for the faint of heart! I did it to replace my battery and ended up cracking the LCD panel in the process.
chrisexv6 said:
My uneducated guess would be moisture in the connections causing circuit shorts when enabled. If you arent feeding anything to the speakers or from the mic, the connections dont short out because there is nothing doing.
After having the 6P apart twice, the best guess for a fix I would have is to disassemble it and disconnect anything that has a ribbon cable. You can disconnect the front facing camera, bottom speaker, etc. Then let the whole thing dry out and reassemble. NOTE: disassembling this phone is not for the faint of heart! I did it to replace my battery and ended up cracking the LCD panel in the process.
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I actually have the phone apart. I've cleaned all the corrosion off of everything with 90% isopropyl alcohol. The phone wouldn't turn on when I got it, now everything but the weird sound issue works great. It's been disassembled for weeks and is definitely dry, so no short circuit. At this point, I don't think the phone can be saved, but maybe. Plus, I'm super curious about why this is happening.
As written here:
Hi guys, I think I solved the problem.
After a factory reset, my phone didn't play any sound from the speakers (neither the top nor the bottom), couldn't record anything from the mic, couldn't record any type of video with the stock Google camera ("Can't connect to the camera" or 0:00 seconds long videos) and YouTube acted weird sometimes.
I spent to days looking for a solution, and I understood that the problem was in the headphone jack. It remains triggered as if there were headphones inserted, someone resolved inserting and removing a real device in the headphone jack 3 or 4 times, but it was not my case.
I took the phone apart, physically disconnected the headphone jack and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the headphone jack, rebooted and still no problems. The headphone jack works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
Moto X Style - XT1572 - India
Since last week whenever I'm plugging in earphones/headphones, the phone starts acting as though the earphones are plugged out - plugged in in a loop, like for one second it acts as though its plugged in and at the other plugged out. I tried cleaning the headphone jack with school level painting brush, tried catching if there's anything inside using toothpick and so. But that didnt solve the issue.
Next, 2 days ago, I plugged in the headphones again to check and the issue was still there. However, when I long pressed the button on the headphone, the headset icon in the status bar changed from headset with mic to headset without mic. I tried using Google Assistant by speaking to the headphone mic and it does work even when the icon is that of headset only. This solves the issue for the time until I remove the headphones again and plug them back in manually. So right now, that's the workaround which has helped me to solve this. But the button on the headphone doesnt work when I try to change tracks using it. Seems like it goes inactive after doing its work.
I'm confused if this is anything related to software or this is a hardware problem with the headphone jack. If I remember, this started happening after I updated to the August security patch. Any help regarding the same would be appreciated.
Representative Image
Edit: The headset icon with mic is now shown even when the headphones are not plugged in. This has happened earlier in mid July for 4-5 days but got solved on its own. The phone pretends as though headphones are been plugged in and thus disables media output via the speakers.
EDIT 1: Visited a service center located at Ghatkopar, Mumbai. They said it will cost minimum 3500Rs; that too without a guarantee of working n if it doesn't, I'll have to change the motherboard which will cost 15000Rs.
Did you try another headset? Sounds like the cable for the headset is shorting out or going open.
acejavelin said:
Did you try another headset? Sounds like the cable for the headset is shorting out or going open.
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Yes I did try multi headsets. Right now the phone feels headset is being plugged in when they are not and carries out all media output accordingly. When I plug headphones with a button/mic+button, immediately, the phone opens the google assistant pop. It feels I long pressed the button on the headphones asking to open google assistant.
AsquareX said:
Yes I did try multi headsets. Right now the phone feels headset is being plugged in when they are not and carries out all media output accordingly. When I plug headphones with a button/mic+button, immediately, the phone opens the google assistant pop. It feels I long pressed the button on the headphones asking to open google assistant.
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Gotcha... So the headphone jack in the phone needs to be replaced. Definitely a job for a service center.
acejavelin said:
Gotcha... So the headphone jack in the phone needs to be replaced. Definitely a job for a service center.
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Yes. And service center asked $54 to fix it. They are not sure if that will fix the issue or not.
Fix it yourself, it's not hard to disassemble this device. I replaced my battery without issues. The headphone jack is not soldered to the mainboard. Check eBay for spares.
I started having this issue recently. Looks like Headphone jack inside the phone is not working like it should. Same headset works fine on other phones and laptop, but when plugged into this x, it sounds like it is loosely connected.
anyone in NA experience this issue?
ipulaski said:
I started having this issue recently. Looks like Headphone jack inside the phone is not working like it should. Same headset works fine on other phones and laptop, but when plugged into this x, it sounds like it is loosely connected.
anyone in NA experience this issue?
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I found out that my problem is (I'm still facing it) related to the IC on motherboard and not related to the headphone jack basically. I will update the main post accordingly.
AsquareX said:
I found out that my problem is (I'm still facing it) related to the IC on motherboard and not related to the headphone jack basically. I will update the main post accordingly.
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Turns out this is from lint.
I fixed my issue by cleaning out the lint that got accumulated in the headphone jack. Use the tiniest drill bit and spin it gently in the direction of drill bit curves/groves, might take few tries, but this fixed it perfectly.
ipulaski said:
Turns out this is from lint.
I fixed my issue by cleaning out the lint that got accumulated in the headphone jack. Use the tiniest drill bit and spin it gently in the direction of drill bit curves/groves, might take few tries, but this fixed it perfectly.
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I used my phone without headphone jack - physically removed from the phone for a week but still faced the issue.
I changed the jack on my moto x pure. I bought a new jack on ebay and installed it.. I STILL had the very same problem!! Just on loop connecting and disconnecting... Maybe a motherboard failure.. I will check later... but I'm just regreting the 20 bucks spent on the new jack plus shipping :'(