[S/W Bug or H/W Bug] Headphone jack - Earphones issue. - X Style (Pure) Q&A, Help & Troubleshooting

Moto X Style - XT1572 - India
Since last week whenever I'm plugging in earphones/headphones, the phone starts acting as though the earphones are plugged out - plugged in in a loop, like for one second it acts as though its plugged in and at the other plugged out. I tried cleaning the headphone jack with school level painting brush, tried catching if there's anything inside using toothpick and so. But that didnt solve the issue.
Next, 2 days ago, I plugged in the headphones again to check and the issue was still there. However, when I long pressed the button on the headphone, the headset icon in the status bar changed from headset with mic to headset without mic. I tried using Google Assistant by speaking to the headphone mic and it does work even when the icon is that of headset only. This solves the issue for the time until I remove the headphones again and plug them back in manually. So right now, that's the workaround which has helped me to solve this. But the button on the headphone doesnt work when I try to change tracks using it. Seems like it goes inactive after doing its work.
I'm confused if this is anything related to software or this is a hardware problem with the headphone jack. If I remember, this started happening after I updated to the August security patch. Any help regarding the same would be appreciated.
Representative Image
Edit: The headset icon with mic is now shown even when the headphones are not plugged in. This has happened earlier in mid July for 4-5 days but got solved on its own. The phone pretends as though headphones are been plugged in and thus disables media output via the speakers.

EDIT 1: Visited a service center located at Ghatkopar, Mumbai. They said it will cost minimum 3500Rs; that too without a guarantee of working n if it doesn't, I'll have to change the motherboard which will cost 15000Rs.

Did you try another headset? Sounds like the cable for the headset is shorting out or going open.

acejavelin said:
Did you try another headset? Sounds like the cable for the headset is shorting out or going open.
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Click to collapse
Yes I did try multi headsets. Right now the phone feels headset is being plugged in when they are not and carries out all media output accordingly. When I plug headphones with a button/mic+button, immediately, the phone opens the google assistant pop. It feels I long pressed the button on the headphones asking to open google assistant.

AsquareX said:
Yes I did try multi headsets. Right now the phone feels headset is being plugged in when they are not and carries out all media output accordingly. When I plug headphones with a button/mic+button, immediately, the phone opens the google assistant pop. It feels I long pressed the button on the headphones asking to open google assistant.
Click to expand...
Click to collapse
Gotcha... So the headphone jack in the phone needs to be replaced. Definitely a job for a service center.

acejavelin said:
Gotcha... So the headphone jack in the phone needs to be replaced. Definitely a job for a service center.
Click to expand...
Click to collapse
Yes. And service center asked $54 to fix it. They are not sure if that will fix the issue or not.

Fix it yourself, it's not hard to disassemble this device. I replaced my battery without issues. The headphone jack is not soldered to the mainboard. Check eBay for spares.

I started having this issue recently. Looks like Headphone jack inside the phone is not working like it should. Same headset works fine on other phones and laptop, but when plugged into this x, it sounds like it is loosely connected.
anyone in NA experience this issue?

ipulaski said:
I started having this issue recently. Looks like Headphone jack inside the phone is not working like it should. Same headset works fine on other phones and laptop, but when plugged into this x, it sounds like it is loosely connected.
anyone in NA experience this issue?
Click to expand...
Click to collapse
I found out that my problem is (I'm still facing it) related to the IC on motherboard and not related to the headphone jack basically. I will update the main post accordingly.

AsquareX said:
I found out that my problem is (I'm still facing it) related to the IC on motherboard and not related to the headphone jack basically. I will update the main post accordingly.
Click to expand...
Click to collapse
Turns out this is from lint.
I fixed my issue by cleaning out the lint that got accumulated in the headphone jack. Use the tiniest drill bit and spin it gently in the direction of drill bit curves/groves, might take few tries, but this fixed it perfectly.

ipulaski said:
Turns out this is from lint.
I fixed my issue by cleaning out the lint that got accumulated in the headphone jack. Use the tiniest drill bit and spin it gently in the direction of drill bit curves/groves, might take few tries, but this fixed it perfectly.
Click to expand...
Click to collapse
I used my phone without headphone jack - physically removed from the phone for a week but still faced the issue.

I changed the jack on my moto x pure. I bought a new jack on ebay and installed it.. I STILL had the very same problem!! Just on loop connecting and disconnecting... Maybe a motherboard failure.. I will check later... but I'm just regreting the 20 bucks spent on the new jack plus shipping :'(

Related

speakers not working anymore

suddenly, the speakers of my wizard (Qteck 9100) doesn't work anymore.
When playing mp3's or making a phone call, I just can't here anything anymore! When using my headset, everything works fine.
Since there are 3 speakers, (2 stereo for music and 1 for phone speaker) which doesn't work anymore, I suppose this is a software error and not my hardware.
Is there anyone with some ideas for registry changes or so to make it work again? Else I will return it and let them fix it (still in garantee)
thanks!
CIAO!
VOODOOS!L
the main speaker on my 9100 just quit one day while it was sitting on my desk and hasn't worked since. Hard reset didn't help. New rom install didn't help. Gonna take it apart and look around soon.
guttrhead said:
the main speaker on my 9100 just quit one day while it was sitting on my desk and hasn't worked since. Hard reset didn't help. New rom install didn't help. Gonna take it apart and look around soon.
Click to expand...
Click to collapse
I've had this happen to me. What I surmised was that the phone probably thought the headset was still plugged in. I had to do a headset exchange with T-mobile USA.
There's a known fault in the wizard headphone jack socket switch which stays open when the head phone jack is removed. Plugging the jack in and giving it a good "waggle" sorts it apparently.
PS "waggle" is an old Swedish word for moving something back and forth while having your left trouser leg rolled up to your knee.
eek
this actually happened to me when my headphone jack's tip broke off and stayed in the connector. if you pop off the battery, you can see the tip. just make sure nothing's there, to verify that your problem isn't physical.
llcoolj said:
There's a known fault in the wizard headphone jack socket switch which stays open when the head phone jack is removed. Plugging the jack in and giving it a good "waggle" sorts it apparently.
PS "waggle" is an old Swedish word for moving something back and forth while having your left trouser leg rolled up to your knee.
Click to expand...
Click to collapse
I tried the "waggle" but it didn't work. I ended up replacing the headset since it was still under warranty with T-Mobile USA. However I use the headset plug quite a lot since I use the phone as an MP3 player during my work commute, so this is a cause for concern.
I had never used the headset and never put anything in that jack. Still the speake stopped working.
found out what was wrong with mine. Turns out that the ribbon cable that connects the lcd part to the keyboard part got snagged on something and had a couple of mm gash torn in the side. I noticed that sliding the keyboard open made kind of a crumply noise. I thought it was some flaw in the slide design, but it was just the broken cable rubbing against something. Still not sure where to get it fixed though (other than germany)
I had the same problem with this f*** headsets... I tried since two hours to "waggle" it and it didn't change anything... I'm going to try with other headsets tomorrow if it's the only solution
This happened to me again with my replacement MDA. This is what I ended up doing - take off the back plate and remove the battery. If you look at where the battery used to be towards the bottom of the phone, you'll sorta see the headphone connector. Use your stylus and wiggle it around thru the slight hole. That might do the trick.
Thanks,
I could solve my problem too this way, just kept moving in and out the headphone jack till it worked.
CIAO!
VOODOOS!L
One question, How many times you did it to make the sound work again ?
well, i think it took me some time, just wanted to give it up and suddenly it worked (play some music while trying, so you here it when it will work)
I also pushed and turned a little bit with the headphone jack into the headphone input connector, but be carefull with that, the headphone jack could break and parts of it could stay into the headphone input connector, and I assume that would make your problem bigger than before...
anyway, if it really doesn't work, you should return it asap, I should be replaced ...
good luck
This fixed my speakers
Incase someone wonders over to this thread:
I very gently wiggled the headphone jack whilst playing an mp3, and it worked.
I am so relieved that I dont have to take it in to be repaired.
If you cant get it to work straight away, try blowing into the socket, or use a toothpick. But remember to be gentle.

Help! Universal speaker malfunction after hit the ground

My universal hit the ground by accident and I found that the speaker can not play any sounds. But the machine works well with earphone.
you have 2 options
fix it or return it
or
sell it or live with earphones simple as
Technically, isn't that 4 options
maopaopao said:
My universal hit the ground by accident and I found that the speaker can not play any sounds. But the machine works well with earphone.
Click to expand...
Click to collapse
it might actually just be a simple problem.
the speakers are connected to the mainboard by a loose wire (each speaker seperately), maybe it just got disconnected when it fell.
if you're not afraid opening the device, try to open it and to use the service manual to find out where the wires are (quit simple, they're above everything else i think) and check they are plugged in firmly.
maopaopao said:
My universal hit the ground by accident and I found that the speaker can not play any sounds. But the machine works well with earphone.
Click to expand...
Click to collapse
There is a known problem related to the earphone socket that causes this same effect. In your case it's more likely you've buggered the speaker or wires, but in my case the earphone socket was acting like the earphones were plugged in when they weren't. After buggering about with a small pointy object I got it working again. I'll stick to BT in future.
Rgds
Mav

headphone icon on with no headphones plugged in!!

as the title suggests, last night as i went to sleep i noticed my pnone lit up so i checked to see what happened and I've seen the headphones icon on..
This is very weird, as i havent used the headphones for a while, but most of all it is a BIG problem, since i cannot hear the ringtones or phone calls unless i plug headphones in..
Anybody has a solution or a workaround?
btw when i plug the headphones in, the voice speed dial page comes on... is this weird or not?????
Sounds like it could be the headphone jack itself that is faulty, I guess the first thing to try would be a hard reset and see if that helps. Otherwise trying to brush any kind of debris out of the port with a cotton bud may be a solution.
i thought it would be some dirt there as well, but how can just dirt enable the speakers?? shouldnt it be some kind of metal or water that it would cause the power to pass through? anyway i did try cleaning in with no results...
The headset jack acts as a switch, When the headset is plugged in, the sound is routed to the headset. The icon indicates that the phone sees the headset as inserted even when it is not. From a repair standpoint, I see this caused by an open short (broken solder joint or moisture) or even the head of the 3.5 pin broken off the end of the headset and still in the jack among other things.
Dirt would not cause the short. Double check the 3.5 pin itself as the start point.
Unfortunately, I think it will most likely be a hardware issue.
For what it is worth, the fact that the voice speed dial activates is not a surprise.
thanks guys for the answers...
the problem has been solved by itself... I am guessing it was just some moisture gathered there... humidity is intense where i live and i will be not surprised if it was that... so far is been ok... It was rather funny that the problem was triggered exactly at midnight, so I thought it could have been a virus...
anw take care
I had this issue in other devices and was able to cure it by inserting and removing the jack very quickly about 10x in succession.

Headset Jack broken?

Well.. I've got a problem:
Today I wanted to use my Samsung headset that came with the S2, plugged it in, and the music sounded wierd. Like there was an echo, or if all my music was a karaoke version..
Turns out:
Non-Headset headphones work perfectly, but the "3-ringed-jack" headset does not work! I do not have another headset to test this, but the headset works @my pc (got a connector for that..)
So the 3.5mm jack at my S2 seems to be broken?
I will try a software reset (right now I am @stock rom+root) and then send it to Amazon. Anyone heard of that problem or got some ideas?
Breece
[edit]
Reset didnt help, but the headset does *not* work on my Nexus one (same problem) but my BH905i do not work on both phones with the 3.5mm jack (the one that has "3 rings")
Did you push the pin in far enough?
For 3 weeks I didn't know I had to push it hard into the jack, until it clicks. After that, it was perfect. I'm using Ultimate ears 220vi, 3 ring.
That has to be the pin. you must give it a good press to seat it properly.
The SGS2 headset jack is a bit 'finicky'. Some aux cables / headsets work, some sound funny or do not work and yes, one has to ensure it is really pushed in firmly.
I pushed as if my life depended on it Just last week the headset worked...
kaotickelly said:
Did you push the pin in far enough?
For 3 weeks I didn't know I had to push it hard into the jack, until it clicks. After that, it was perfect. I'm using Ultimate ears 220vi, 3 ring.
Click to expand...
Click to collapse
The same thing happened to me, but I noticed ealier.
I re-installed the firmware but nothing seems to help. I guess its hardware..
Will send it back to Amazon today...
Maybe the headset is broken after all, who knows
Just an update:
Has been @ the amazon repair center for two days and apparently something did indeed brake in the hardware... atleast it says on the homepage "being repaired"
Now I hope the S2 will be back soon.. want to flash 2.3.4
Shoot I was just about to ORDER a replacement Audio Jack, until I read the second poster reply. For me, my headset worked only by wiggling the cable around into the audio jack in order to finally hear sound (had do this every single time and was very annoying), the audio did sound distorted and the mic would never work :-(
I personally thought that I inserted the cable in the audio jack as hard I could (after many attempts having this phone for 2 months)
but after reading kaotickelly's reply, I noticed i never EVER heard a click before inserting the cable in the jack throughout many attempts.
So I put my "trying to over protect my phone" ignorance aside, and FORCED the dam thing in, and it clicked!!! not only did I forced it, but I didn't scratch or break phone as i feared, Headset sounded correctly without any distortion and microphone worked!
Unlike Breece, my audio jack now works and I got to UPDATE to 2.3.4! (Don't take it personal)
GOOD-LOOKING OUT KAOTICKELLY!

Is anyone experiencing a problem with the lg g6 head phone jack?

has anyone had a issue with the headphone jack i got the phobe 3 weeks ago and in the 1st week the head phone jack gave me a static noise and it would skip songs and pause/play them also it also would activate Google assistant , I got it replaced and the replacement has given me the same problem and yes i changed the wires i was not using the same ones as the one prior to the replacement just want to know if anyone else is having this issue cause this has occured on 2 lg g6 i have owned in less then a month
No problems on mine.
Sent from my LG-H870 using Tapatalk
Nothing here
Thanks hopefully my replacement unit doesnt get that problem
Killua96 said:
Nothing here
Click to expand...
Click to collapse
mhfg
Mines just started doing this. Is there a fix other than replacing it?
try other headphones?
This sounds like the audio jack problem from the LG G3. Do your headphones have integrated microphones? The LG G3's problem is, that using headphones without microphone produces the same behaviour like mentioned above. The audio stops/starts playing when twisting the headphone plug because it loses connection for a moment and therefore stops the music. Using headphones with integrated microphones solves this issue because of the additional pole for it in the headphone plug.
I have the same when i connect it to my car's amplifier via an aux cable
ferby09 said:
This sounds like the audio jack problem from the LG G3. Do your headphones have integrated microphones? The LG G3's problem is, that using headphones without microphone produces the same behaviour like mentioned above. The audio stops/starts playing when twisting the headphone plug because it loses connection for a moment and therefore stops the music. Using headphones with integrated microphones solves this issue because of the additional pole for it in the headphone plug.
Click to expand...
Click to collapse
That could be it, I usually use wireless headphones in the gym but I forgot them when I went to the gym the other day. Also I noticed it when I use my Aux cable in the car.
Yeah i have that too!, it's like you're describing my phone.
Are it the ones with the dac?
Sent from Tapatalk
fallenwout said:
Are it the ones with the dac?
Sent from Tapatalk
Click to expand...
Click to collapse
Mine is without (H870)
ferby09 said:
This sounds like the audio jack problem from the LG G3. Do your headphones have integrated microphones? The LG G3's problem is, that using headphones without microphone produces the same behaviour like mentioned above. The audio stops/starts playing when twisting the headphone plug because it loses connection for a moment and therefore stops the music. Using headphones with integrated microphones solves this issue because of the additional pole for it in the headphone plug.
Click to expand...
Click to collapse
Actually it's been said that earphones of same model with microphone have less clarity than without mic of same.
http://imgur.com/a/5cou6
I made a post on reddit LGG6 sub with pictures regarding this issue. Hope it helps anyone who comes across this thread.
there's a head phone jack ?
I prefer blueteeth.
somehow i missed this thread before. I posted on here about my problem recently. Mine started having a problem back in May or June where it will loose the left audio channel when plugged in to the car stereo after some time playing. reconnecting the cable would help for 5-10 mins before it would do it again. hard to deal with when driving on the highway. Then it got to the point where bumping the connector would cause the google assistant to keep coming on or the popping noise in the speakers or making the songs pause or skip to the next one. I got a replacement and it's fine so far. So worrisome. And this happened on someone elses car as well and with 3 different aux cables. So that rules out a faulty car stereo or cable.
railfan-eric said:
somehow i missed this thread before. I posted on here about my problem recently. Mine started having a problem back in May or June where it will loose the left audio channel when plugged in to the car stereo after some time playing. reconnecting the cable would help for 5-10 mins before it would do it again. hard to deal with when driving on the highway. Then it got to the point where bumping the connector would cause the google assistant to keep coming on or the popping noise in the speakers or making the songs pause or skip to the next one. I got a replacement and it's fine so far. So worrisome. And this happened on someone elses car as well and with 3 different aux cables. So that rules out a faulty car stereo or cable.
Click to expand...
Click to collapse
Well i went out of town today and the phone did good until i was a mile from home then the left audio channel started cutting out when playing music on Poweramp. Dammit. i unplugged the aux cable and plugged it in again but less then a minute later it started doing it again. wiggling the connector didn't make a difference. anyone have this issue? I don't know if it's related to the jack issue or a software issue. I just got this replacement phone last Wednesday. I"m an audiophile so it pains me that i can't use a "real" quality audio player on this phone without skipping or the audio channel cutting out like this. I never had so many problems with my other android phones except the motorola Razr HD i used to have.
mervin989 said:
http://imgur.com/a/5cou6
I made a post on reddit LGG6 sub with pictures regarding this issue. Hope it helps anyone who comes across this thread.
Click to expand...
Click to collapse
Wow, I'm glad i checked this topic again :highfive:
Took a needle and presto! Thanks so much :laugh:
@Phoneaddict5 can you maybe add this in 1st post?
Yeah mine has had this problem after my second week,,, its been in for repairs twice now... They have replaced the headphone jack and something else but now im really concern about the water prove deal,,,, its been at the lg repair place so i hope is would still be water prove or recistant
Headphone jack problem solved
Hi all. I had the same headphone jack problem a while ago as described by the op, and i found this post //imgur. com/ gallery/ 5cou6 (should have https in front + fix the space, as i am a new member and not allowed to post outside link), followed the simple fix, and have never had any issue ever since. Hope it helps
Update: Ups. Just noticed that someone had already posted it haha. Anyway, try that first before you bring it to service center

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