No audio at all, and other weirdness - Nexus 6P Q&A, Help & Troubleshooting

Hello,
I recently got a Nexus 6P from a friend who took it for a thirty minute swim. He told me that if I could fix it, I could have it. After some work, I got it running at about 90%. The only issue is with audio. Absolutely no audio will play at all, unless its through Bluetooth. The headphone jack, and both speakers however, don't work. Whats weird is that apps behave strangely. Google Music skips songs endlessly. YouTube gives an odd error. The camera works. but when I switch to video, it says "cannot connect to camera". Audio recording gives a weird error. You get the idea
I've found other posts about similar issues, like this. https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592 but his solution did not help.
It seems to me that the issue is somewhere in a loop between the camera, speakers, and microphones. The camera wouldn't affect most audio, so its not a likely cause. I have replaced the top speaker, but cannot find a 3.5mm jack replacement. I think the microphone is most likely the issue, but I'm not 100% sure.
If anyone has any ideas, I'm defiantly open to them, especially if you've ever worked on fixing one of these. I'd love to upgrade from my Nexus 6 (which I actually got from the same friend after he destroyed the screen on it...I'm looking forward to getting his Google Pixel once he breaks it next year :laugh: )
Thanks so much for any help!

Lucky the phone even turns on let alone apps not behaving properly lol. You could replace all the little components just plug and play. Might even fix the Google music issue but what's the point. Just a ticking time bomb once electronic gets submerged in water. ?

Exodusche said:
Lucky the phone even turns on let alone apps not behaving properly lol. You could replace all the little components just plug and play. Might even fix the Google music issue but what's the point. Just a ticking time bomb once electronic gets submerged in water. ?
Click to expand...
Click to collapse
Not necessarily. If electricity had shorted something then the phone is pretty much screwed. It's been a few weeks since it happened and it's been running for about two with no new issues. The big issue with water is corrosion. But if it's cleaned off, the phone works like nothing ever happened.
Most of the components are on the main board, so unfortunately aren't able to be replaced, like the microphone. The ones that are, all seem to work just fine.
If I can get this issue figured out, the phone should work just fine!

No audio on Nexus 6p video record.
Phillbert! said:
Hello,
I recently got a Nexus 6P from a friend who took it for a thirty minute swim. He told me that if I could fix it, I could have it. After some work, I got it running at about 90%. The only issue is with audio. Absolutely no audio will play at all, unless its through Bluetooth. The headphone jack, and both speakers however, don't work. Whats weird is that apps behave strangely. Google Music skips songs endlessly. YouTube gives an odd error. The camera works. but when I switch to video, it says "cannot connect to camera". Audio recording gives a weird error. You get the idea
I've found other posts about similar issues, like this. https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592 but his solution did not help.
It seems to me that the issue is somewhere in a loop between the camera, speakers, and microphones. The camera wouldn't affect most audio, so its not a likely cause. I have replaced the top speaker, but cannot find a 3.5mm jack replacement. I think the microphone is most likely the issue, but I'm not 100% sure.
If anyone has any ideas, I'm defiantly open to them, especially if you've ever worked on fixing one of these. I'd love to upgrade from my Nexus 6 (which I actually got from the same friend after he destroyed the screen on it...I'm looking forward to getting his Google Pixel once he breaks it next year :laugh: )
Thanks so much for any help!
Click to expand...
Click to collapse
I had this problem and after searching I found a solution! Download Cinema FV-5 free or pro. From there you can go to settings---general and choose external mic, this immediately fixed my problem and audio no is crisp and clear. Do it's obviously a software issue in stock camera app. Love my Nexus 6p and am thrilled to shoot video with audio now.

I have the very same issue, but instead having my nexus 6p dived into water - I have had let know a akku change job from a "pro". Ever since I have no audio at all!
Even the same behavior with the video (camera) and the Google musik (keep skiping songs)....
Any ideas?

Michaelevan7 said:
I had this problem and after searching I found a solution! Download Cinema FV-5 free or pro. From there you can go to settings---general and choose external mic, this immediately fixed my problem and audio no is crisp and clear. Do it's obviously a software issue in stock camera app. Love my Nexus 6p and am thrilled to shoot video with audio now.
Click to expand...
Click to collapse
Sadly, I can't even run this app. It keeps no response.

Related

Audio on video not working

Hi All,
When i take video with my omnia 7, it tapes without any sound. Has anyone come across this problem.
Thanks
I've come across this problem myself. I was at Soundwave back in February and half my videos had no sound, but some DID. I couldn't explain it. So I tried to experiment with it at home and found that the videos had audio each time. Thinking it was just some sort of weird one off thing, I went and used to phone to record a video at Future Music. Again, some of the videos had audio, some didn't.
I thought maybe the problem was that the audio at the concert was too loud and the noise cancellation mic was thinking EVERYTHING was noise, so it was cancelling everything, so I tried experimenting with the video for a couple of days after that. Again, some had audio, but some didn't this time, even when the volume levels of the ambient noise was very quiet.
So, after looking into it some more, I read one theory that it has something to do with a bug in how the Omnia 7 disables the speaker when something is plugged in (possibly into the head phone jack? I don't remember). I haven't really been able to find confirmation of this, but I'm hoping that after updating the phone, the problem has gone away.
I'll come back and post my experience when I know for sure
Thanks Deemar,
I have exact same problem, however I have only ever had one recording that actually recorded sound as well.
All the others have no sound
anyone????
same problem too :/ but i noticed the mic stopped working in other apps too such as shazam - it seems to do this from time to time randomly! very weird and annoying! havent noticed since nodo thought?
I haven't had the opportunity to experiment much since NoDo. But the videos I HAVE recorded since then (a grand total of two) have had audio. Knock wood, the problem might be solved...

Phone strangely switches between front and rear speaker.. why?

I received my device a couple of days back and today I encountered a very weird problem. Sometime phones uses the front speaker and sometimes it uses the rear loud speaker. I got a call, received it and turned the speaker on..the other person on call couldn't hear my voice but I could listen to hers. The a minute later the phone was playing everything from the front speaker rather the than rear. Be it audio songs, videos song anything. When I was pressing the volume rocker, there was no sound coming from any speaker. Finally, I restarted the phone and it's back to normal. What went wrong, any idea? As this might happen again.:s
My phone's condition: Totally stock. No root. No ROM. No kernel change. All stock. Running 4.2.2
Guess I was suppose to post it in Q&A forum. If so, mods, please move it there.
BigDig said:
What is wrong is....that there's no front speaker on that phone
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
The EAR PIECE that 'can' be called a Front Speaker (as inside the earpiece is a speaker), which goes without saying.
-----------------------
Anyhow, back to the topic.. Has anyone encountered this issue on his/her device?
Seeing responses like the above quoted comment, I might add my phone rattles, but I don't find it an issue. As long as such things aren't affecting the usability of the device, I am completely OK with it. But 2 problems have really bothered me. One is well known, the camera can't focus at all and second is the subject of this thread. So, I really want to inquire if anyone came across this earpiece/speaker problem that I faced and how it was fixed, permanently.
RMA that sucker. Hardware fault.
Sent from my Nexus4™
^lol
I had a similar problem.
I would play music from the back but eventually it would play music in the earpiece. I forgot what I did prior, but it had to do with using a modified google play version.
I just re-flashed the rom and it worked fine after that.
intekmdma said:
I had a similar problem.
I would play music from the back but eventually it would play music in the earpiece. I forgot what I did prior, but it had to do with using a modified google play version.
I just re-flashed the rom and it worked fine after that.
Click to expand...
Click to collapse
Alright, thanks for the response.
I am playing music from the built in Music Player. And I am totally stock. Although it didn't happen again but I was hoping if I could know what to do (besides restarting) when it happens the next time.

[Q] Noise when using headphones

When I bought the device 2,5 months ago I had no issues at all, but a few weeks ago I started noticing a lot of white noise when listening to music through the headphone jack on my Note 4, especially the right headphone. I have the feeling the issue started when I updated to NK4, but I'm not sure, so I don't want to downgrade just yet, since I have a lot of app data and it's quite a hassle to make a back up.
I was wondering if anyone else experiences this issue. I know it's present on some Nexus 5 and LG G3 devices as well. I have taken it to the Samsung store and they tried with their headphones as well and the issue persists. It gets even worse when I'm in the car using an aux cable to my car radio. Every time I accelerate or decelerate I hear a howling noise. Also when I'm just using the phone, not listening to any audio at all, all system sounds and notification sounds turned off, I often hear a clicking sound. At first I thought the back cover was a bit loose and made this sound, but it's actually coming from the speaker.
The issue is present in several apps: Youtube, TuneIn, MP3 Player and Google Play Music.
Is there anyone else who experiences such issues, because I'd rather not bring my phone in for repairs, as here in Holland that might take 2 to 6 weeks? And does anyone know if it is a software or a hardware issue, if anyone has found that downgrading might be a fix, I'd be happy to try that.

sound cutting out a lot

Is anyone else having problem with the sound cutting out for a split second at least once per song? I am having this problem whether it's Poweramp, Spotify, of playing a music video. It seems worse when using the phone or right now while copying files to the SD card from the computer. Last time i had audio cutting out or glitching on a phone was the POS Motorola Razer HD I had. It was horrible.
anyone else having this problem? it's driving me crazy. The sound cuts out for a split second for every song and sometimes multiple times in one song. it's doing it a bunch for each song at the moment. I rebooted the phone but no change. It's pretty disappointing. I passed up LG for the last few years because of quality control issues and I hoped this time they would have a good phone.
Is your music on a memory card?
gavinfabl said:
Is your music on a memory card?
Click to expand...
Click to collapse
Yes. Same card I used on my GS7 with no problems. But it does it on spotify too and that's streaming.
Sent from my VS988 using Tapatalk
still having problems with the sound cutting out. I counted 5 times on one song and 2 times on the next song. Not to mention all the other songs it does this. I guess I'm going to have to call Verizon tomorrow. I was hoping someone on here had some insight or know of a software update that might fix it. I don't know if a replacement would fix it or if i need to exchange for a different model. Does anyone else have problems or is it working fine with Spotify or Poweramp etc? Oh the next song just started and about 30 seconds in it did it again. ugh!!! It makes my skin crawl it irritates me. And it just did it again as I'm typing. argh!!!!
Same thing happens on my end, using Spotify (Internal storage or SD card do the same thing, tried both). This happens to me streaming via Bluetooth to my Pioneer head unit in my car, every 2-3 songs I will get a 0.5-1second mute and then it resumes playing as normal.
micfinn said:
Same thing happens on my end, using Spotify (Internal storage or SD card do the same thing, tried both). This happens to me streaming via Bluetooth to my Pioneer head unit in my car, every 2-3 songs I will get a 0.5-1second mute and then it resumes playing as normal.
Click to expand...
Click to collapse
I've had it happen either wired or bluetooth. This is troubling not knowing if it's software or hardware problems and if LG is going to have a fix anytime soon.
Ughhhhhhhhhh I'm having the same issue! It was especially bad when I first set up the phone brand new out of the box. It got to the point that I did a factory reset. Unfortunately, that didn't fix the problem and my audio still cuts out exactly like you said -- for about a second at a time. My songs are also on my SD card but it also happens when I stream from Google Play Music. I'm glad it's not just me, but LG better address this.
getting this as well
I only stream from Google play music. Doesn't matter if I choose high quality or normal, I get fairly regular popping/crackling and occasional glitches. I installed the snapdragon audio+, didn't help.
Haven't heard it cut out, but am hearing some kind of... I don't know..... feedback when it's turned up. Trying to pay more attention to see if I can isolate / identify it.
I've had this issue with every LG. I know a lot of people say that as if they've had LG but just over exaggerating but I really have had every flagship LG since the Optimus G. It never mattered if it was plugged in or Bluetooth. I noticed it more with my car stereo. I always just assumed I had a faulty stereo. Till I had a friend start using their S7 in my car and they didn't have this issue. Took me awhile to realize it wasn't happening on their phone. So that ruled out a faulty stereo. I'm just happy someone else also has the issue and it's not just me.
Anyway, LG will not be fixing this issue anytime soon.
LG devices I've had this issue with. (It got worse with each release... So sad)
LG Optimus G
G2
G3
G4
G5
V10
V20
G6
I listen to a lot of music everyday and I haven't had this problem. I listen to music on SD card, Pandora, DoubleTwist Cloud player, wired headphones and bluetooth. I wonder if it's some other app causing it. On bluetooth the music stops playing when i get text or email so maybe another app is somehow cutting the sound or something. I don't know, very strange.
hellot1M said:
I've had this issue with every LG. I know a lot of people say that as if they've had LG but just over exaggerating but I really have had every flagship LG since the Optimus G. It never mattered if it was plugged in or Bluetooth. I noticed it more with my car stereo. I always just assumed I had a faulty stereo. Till I had a friend start using their S7 in my car and they didn't have this issue. Took me awhile to realize it wasn't happening on their phone. So that ruled out a faulty stereo. I'm just happy someone else also has the issue and it's not just me.
Anyway, LG will not be fixing this issue anytime soon.
LG devices I've had this issue with. (It got worse with each release... So sad)
LG Optimus G
G2
G3
G4
G5
V10
V20
G6
Click to expand...
Click to collapse
That's a shame that LG won't fix the problem. So what exactly is causing the audio problems with players like Poweramp and Player Pro? I installed the Poweramp V3 alpha and it doesn't have the problem. I tried PlayerPro and it has the problem. Really sucks a high end phone can't play high end audio apps. the verizon guy at the store i went to and exchanged my phone over this issue told me the maybe poweramp runs too fast for the phone. or it's my memory card. but how can poweramp run too fast for the phone it's a high end phone for petes sakes. and the new phone was the same with the issue.
From what I've gathered over the years of researching this issue is that the audio codec that LG uses and has used for most their phones may be the root cause. That an update could fix it but it doesn't seem to be on LGs priority list. This issue is also very hard to find. This is literally the only article that discusses it with as much detail as everyone has provided. Everything else I find ends with a deadend after one post. As if nobody else notices or cares.
There has got to be a place we can let them know and with enough people maybe they will finally do something about it.
hellot1M said:
From what I've gathered over the years of researching this issue is that the audio codec that LG uses and has used for most their phones may be the root cause. That an update could fix it but it doesn't seem to be on LGs priority list. This issue is also very hard to find. This is literally the only article that discusses it with as much detail as everyone has provided. Everything else I find ends with a deadend after one post. As if nobody else notices or cares.
There has got to be a place we can let them know and with enough people maybe they will finally do something about it.
Click to expand...
Click to collapse
It's a shame this topic runs into dead ends. With the popularity of Poweramp and PlayerPro i'm surprised more people aren't complaining and discussing it. unless people are doing mostly streaming. I know very little people that have mp3's these days. I don't know anyone that even knows Poweramp. even the tech support over the phone or the guy in the store never heard of it. and when i had problems in the past with a old motorola razr HD the tech support blamed poweramp saying that the phone must not support it.
I forgot to mention two weeks ago the when playing music with Poweramp the left channel started cutting out off and on for 10 mins then eventually going out altogether till i unplugged the headphones and plugged back in. only did it that one occasion till today. now i'm driving out of town and it's not ideal to keep unplugging the aux cable while driving on the highway. The left channel kept going off again. I tried both PlayerPro and Poweramp. eventually it stopped on it's own. anyone else having this awful problem? I"m not buying LG again. they can't their quality control straight for nothing. so much for giving them a try.
What music players do you guys use for the LG G6 that doesn't have the audio cutting out or skipping that is comparable to Poweramp? I was considering Player Pro but it has the same problem. i tried JetAudio Music Player but the highs sound muffled without one of the audio enhancers you have to pay extra for. I don't like the idea of buying an app and then having to pay extra for other features when other apps have it included for free.
railfan-eric said:
I forgot to mention two weeks ago the when playing music with Poweramp the left channel started cutting out off and on for 10 mins then eventually going out altogether till i unplugged the headphones and plugged back in. only did it that one occasion till today. now i'm driving out of town and it's not ideal to keep unplugging the aux cable while driving on the highway. The left channel kept going off again. I tried both PlayerPro and Poweramp. eventually it stopped on it's own. anyone else having this awful problem? I"m not buying LG again. they can't their quality control straight for nothing. so much for giving them a try.
Click to expand...
Click to collapse
I'm still having this problem with the audio cutting out completely on the left channel from the headphone jack. it only did it on one occasion with my headphones. But it happens almost every time i use it with my car stereo or in someone else's car on his stereo. so i know it isn't my aux cable or my stereo. i never had this problem before. i am disappointed with LG and they're hopeless for giving us an update for all these problems. I can't wait to switch to something else but i have to wait at least a year to be able to trade in my phone for another on Verizon Edge.
Also still having the problems with the audio cutting out for a split second with PlayerPro. with the PowerAmp 3 alpha 704 i got the settings tweaked and i don't notice the problem anymore. But still have the headphone jack/aux cable sound issue. is there any tweak that could possibly fix it? is the DAC getting overloaded causing the left channel to quit working?
No issues at all here. Had no issues with my V10 either for what its worth. Streaming Spotify and Tidal all the time. Sound has not clipped one single time.
Only time I see this issue is when I'm connected to multiple Bluetooth devices and one of them disconnects.

Nexus 6P - Since Replacing Battery, All Audio Function (in/out) Is Dead

Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("Audio Recorder" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.
SoonerLater said:
Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("[URL=" Recorder[/URL]" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.
Click to expand...
Click to collapse
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious . My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly. But to be sure you should flash the factory image from Google's site to completely rule out a software issue. Shine a flashlight in all ports looking for debris, especially the headphone jack. Also try disabling the camera app then rebooting. Just wondering, is it still quick charging?
That sucks bro is it a reputable shop that fixed your phone? Maybe you should get a second opinion if you can't get it to work.
hawkswind1 said:
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious .
Click to expand...
Click to collapse
It's entirely possible that the tech broke something, but I've been taking my family's devices to him for years. I trust him. He might be trying to cover his tracks, but I'm giving him the benefit of the doubt.
hawkswind1 said:
My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly.
Click to expand...
Click to collapse
That was my guess and that's what I told him when I went back to the shop. He took the back off and showed me the ribbon cables firmly attached. I didn't look through a magnifying glass, but all seemed in order. Maybe tomorrow after I've slept and can see better, I'll look again, this time with a magnifying glass.
hawkswind1 said:
But to be sure you should flash the factory image from Google's site to completely rule out a software issue.
Click to expand...
Click to collapse
After my original post, I did that. I used ADB and fastboot to reflash the February Angler 8.1 image (angler-opm5.171019.015) from Google's website. However, the behavior is the same.
hawkswind1 said:
Shine a flashlight in all ports looking for debris, especially the headphone jack.
Click to expand...
Click to collapse
Done.
hawkswind1 said:
Also try disabling the camera app then rebooting.
Click to expand...
Click to collapse
Did that. No change in behavior.
hawkswind1 said:
Just wondering, is it still quick charging?
Click to expand...
Click to collapse
h
It is still quick charging.
I think this is my last idea without opening the phone. Try disabling the headphone jack with this app. I tested and it does work on 8.0.1 6P https://play.google.com/store/apps/...settoggle&hl=en&rdid=com.bjemtj.headsettoggle
You could root and disable the noise cancelling mic on the back from build.prop. Long shot but worth a try I guess.
Same issue... Solved
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.
wmadwmad said:
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.
Click to expand...
Click to collapse
@wmadwmad do these photos show the spring loaded pins that you refer to?
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}
Yes, thanks for sharing these images. I suspect pins 7 and 8 were not making good contact with the speaker.
Before I read @wmadwmad's post, I ordered another 6P off of Swappa. I'm not going to try to cancel out that purchase, but after it arrives, I'm going to take my existing 6P apart well enough to look at the daughterboard and see if I can get my existing phone working again. I might even order a new daughterboard ($14.39) and lower speaker board ($12.99) from GPD. If I can get it working again, I may keep it as a spare or sell it on Swappa myself. Hmm....
I really need to wait until the replacement phone arrives before tearing into the existing phone. Must be patient... which is my poorest skill.
Hi guys, I think I solved the problem.
After a factory reset, my phone didn't play any sound from the speakers (neither the top nor the bottom), couldn't record anything from the mic, couldn't record any type of video with the stock Google camera ("Can't connect to the camera" or 0:00 seconds long videos) and YouTube acted weird sometimes.
I spent to days looking for a solution, and I understood that the problem was in the headphone jack. It remains triggered as if there were headphones inserted, someone resolved inserting and removing a real device in the headphone jack 3 or 4 times, but it was not my case.
I took the phone apart, physically disconnected the headphone jack and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the headphone jack, rebooted and still no problems. The headphone jack works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
mattiabiondi said:
Hi guys, I think I solved the problem.
I took the phone apart, physically disconnected the Jack Audio and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the Jack Audio, rebooted and still no problems. The Jack Audio works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
Click to expand...
Click to collapse
By "jack audio" I trust you refer to the headphone jack?
SoonerLater said:
By "jack audio" I trust you refer to the headphone jack?
Click to expand...
Click to collapse
Yes, sorry for my bad english. I've corrected
Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:
loading。。。 said:
Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:
Click to expand...
Click to collapse
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?
mattiabiondi said:
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?
Click to expand...
Click to collapse
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.
Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi
loading。。。 said:
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.
Click to expand...
Click to collapse
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know
mattiabiondi said:
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know
Click to expand...
Click to collapse
Now that you mention it, I did have issues with Camera not functioning, opening black screen either when that happened. Especially the front cam, seems like the symptoms do match. Give it a try and report.
wejgomi said:
Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi
Click to expand...
Click to collapse
thanks for your suggestion, but I find little information about the ribbon cable behind the volume button. So I want to post some pictures to check if I understand your suggestion well.
And if it is just the cable you mentioned, what should I do now. (I'm new here)
Yep, that's it. I would start by checking the connectors in the mobo, if that doesn't help, go eBay a new one, I doubt it would break the bank. Remember to check if your symptoms actually matches with what I said before everything. Gl.

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