Related
I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto
I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?
I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.
Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.
sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.
Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...
FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less
Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-
Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.
Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then
I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk
I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.
fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App
I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.
I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
Click to expand...
Click to collapse
Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
Click to expand...
Click to collapse
wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
Click to expand...
Click to collapse
Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
Click to expand...
Click to collapse
Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
Click to expand...
Click to collapse
WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way
Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!
I'd try Yota support first. You'll probably have to send it in, and the price will likely be close to that of a second hand or even new YP.
Did you check if it is insured in any way? Maybe you used a creditcard with insurance to purchase it?
It definitely sucks to be you in this situation, but if your phone is actually open on one side now: maybe you can post some pictures of the internals?
No credit card unfortunately, online retailer to big to care, yotaphone only has support in Germany I think, I'll post shots of the back of the phone soon
I feel for you dude
The shattered back, should be easy to replace no?
Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>
SteadyQuad said:
Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>
Click to expand...
Click to collapse
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk
adamo86 said:
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk
Click to expand...
Click to collapse
Now I feel bad for even mentioning it. Broken or not, it's entirely upto jmreijnen what he wants to do with his device, most likely try to get it fixed first. My hint was: in the unlikely event that you're about to toss it away or let it collect dust till eternity, there could be another use for it.
Hopefully it can be fixed for a reasonable fee. I couldn't find an official list of Yota service centers, but Yota support should be able to provide it. If Germany has one, that might not be a bad option to send it to from The Netherlands.
Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...
jmreijnen said:
Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...
Click to expand...
Click to collapse
Good luck, keep us posted, would be good to know what Yota or Yota's partners charge for a repair like this.
BTW: I was pretty close to your situation this weekend: my phone slipped from my hand in a parking lot, was saved by Yota's bumper.
Careful! It was a very low drop that killed it for me. No word from Yota or the German repair partner, nothing.
I broke the AMOLED screen of my second yota 2 a week after it arrived.... On its first proper day out of the house. 70cm drop onto fine gravel car park. Completely shattered the screen. It continued working but after a few days the glass started crumbling apart.
I emailed both my supplier and yota support. Took a week to get a reply from supplier, a couple of days from yota. I told both that I wasn't happy with supposed gorilla glass covered screen shattering like that. My old s2 had survived various falls on a range of surfaces without ever breaking.
After a week of emails my supplier confirmed the screen would be replaced under warranty but I'd not be able to make other warranty claims on screen after replacement. It was the first screen my supplier had to replace. Took a fortnight. I had to pay transport and labour costs. Totalled about $250 Australian in March.
Response times were very slow but they did get it fixed for what I thought was a reasonable price. (Still about 30% of what I paid for it) Cheaper than another phone anyway.
My supplier was Hong Kong based drop shipper: Expansys.
Good luck.
On German Amazon there is a review of a guy who had the same problem. The service allegedly asked for around 400 Euros to fix the phone, which is harsh considering you can buy a used one on ebay for around 450 Euros and new ones with full warranty for about 520-550 Euros...
But I don´t know if it´s true! Contact
www.datrepair.de
[email protected]
+49 461-95775-0
and they should give you a fair quote on the issue.
You might want to check out the new Siswoo R9 phone with e-ink back screen as well, it retails for about 350-400 Euros on AliExpress, but I wouldn´t expect the same level of Software and Widget expertise the people from Yota put into their phone. One of the main reasons I still would´t switch to other companies is the professional software service of Yota. From what I saw, the cheaper models coming out now (like the Oukitel U6 for around 200 Euros) all use the same software options you can get with an InkCase - and their software simply s*cks. Almost no options apart from some basic notifications and the mirroring of some pictures or a book, that´s it. My Yota is the Prince of Sophistication, compared to that
In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.
jmreijnen said:
Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!
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@jmreijnen
hi there, Did you replace the E-Ink screen? I broke my LCD and can't find any replacement, besides the official datrepair.de who want to charge 200€ for the repair. That's too much. I already opened it and it's quite easy to replace the E-Ink. Just be aware that there is a screw just right from the micro usb (LCD at the top). It's hidden behind a rubber part that you can remove with a thin screwdriver just by lifting the rubber at the side of the micro USB. If you don't remove that screw, the frame of the e-ink will bend.
Why am I writing this? Well, I would need a YP2 with an intact front screen to repair mine. Would you like to sell yours? If yes, drop me a PM.
---------- Post added at 09:23 PM ---------- Previous post was at 09:21 PM ----------
lumosimann said:
In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.
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Hey @lumosimann, where in Switzerland did you get that quote?
@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.
lumosimann said:
@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.
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Thanks for the tip! Will check with mobiletouch
The back of my HK supplied yotaphone is supposed to gorilla glass but feels like very thin plastic to me. The other AMOLED side (gorilla glass) seems to scratch very easily too. Both sides seem to be not very strong. Has anyone else thought this? Maybe fakes?
The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for YotaphonePremium Tempered Glass for Yotaphone 2 Screen Protector Glass For Yotaphone 2 Glass Protector 9H 0.33mm Front Protective Film
http://s.aliexpress.com/ZVbm2Ij6
(from AliExpress Android)
Parmo100 said:
The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for Yotaphone.
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My second Yotaphone 2 in family. E-Ink screen already arrived in box broken on yp206 from Aliexpress. To me it looks like ordinary glass that is used on cheap chineese models such as Oukitel C3 etc. Gorilla glass cant be broken just by a little harsh transport (Box is in good shape). Not crushed. Whats more, due to the fact that this cheap off glass is curved on sides it probably has some serious inner tension. Looks like post manufacture model made in different factory. I know the phone is beautiful and all but but seriously watch out. I already filled a dispute but arrogant chineese seller want to blame me.
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
AB__CD said:
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
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Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
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I'm fairly sure the water resistance isn't affected, at least it wasn't the case on my S7. Had it opened up to replace some stuff, and they sealed it up afterward (and even did a water dunk test to confirm it), so I'm hoping it holds true here as well.
Sent from my SM-G950F using Tapatalk
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
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Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
slowik515 said:
Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
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That's good to hear.
Now maybe I should ask if they can get a black rear plate for me as well and get me the Galaxy S8 I've always wanted: black on black with gold frame?
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
I'm in Australia and had my screen replaced by Samsung and was only charged $220 (AUD). Interesting that it varies so much based on region. I'm almost certain a cracked screen will result in no water resistance as water would be able to get into the device through the cracks.
Yankee35 said:
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
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Dropping a phone is a manufacturing defect?
crixley said:
Dropping a phone is a manufacturing defect?
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more like a user defect lol
djisgod said:
more like a user defect lol
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They didn't make it undroppable enough
I just had my screen replaced by Samsung in the USA, charge was $205 but it has taken them over a month to get it done ( sent in Oct 5th, tracking says I get it back tomorrow ). Customer service folks have no clue and can not help when you call them about the status of your phone once it's there. maddening to say the least.
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
cam30era said:
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
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That's if you can get an appointment, my local best buy has a 2 week wait to be seen for Samsung service