Hi! i've noticed my screen is having a darks spots on the upper right and left sides of the phone for two weeks now. At first it was small but as of this writing it's very visible, most especially on a white wallpaper. is there a replacement on the screen? how much? has anyone tried replacing their screen?
Warranty?
Gero71 said:
Warranty?
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i've talked with my service provider, warranty for phone replacement was only 7 days from bought date.
me.skadi said:
i've talked with my service provider, warranty for phone replacement was only 7 days from bought date.
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Contact LG.
Related
Anyone out there on Bell having the problem of dust under the screen?
I know it doesn't affect function now, but it will definitely be a major problem with time if something isn't done about it.
I called Samsung Canada but they told i have to call Bell.
I called bell and they told me Samsung does't repair such issues so there is nothing they can do about it.
In other countries at least from a forum on modaco. So if there are a number of us facing the same problem here maybe we can put together a petition and get it repaired by samsung. Since from the forum on modaco it is definitely a defect in the manufacturing that is causing the problem rather than improper use or care.
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
FIREONHIGH said:
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
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Yea maybe. For all you know samsung used cheap parts since Bell probably wanted it cheap. Interesting to know that yours has no dust issues. Lucky you.
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
spaz3r said:
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
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Right, good to know. How interesting to know that samsung says its covered under warrenty in some countries but in others its not. i am guessing you are in the UK since yours is from orange. Maybe i should also send an email instead of calling. Thanks for sharing this info
Mine from Starhub (Singapore). I also face same problem, dust under screen. I already went to their service center and they said they will take 2 days for that cleaning. Too bad!!
I got the same We dont cover that issue
Hammanu said:
I got the same We dont cover that issue
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was your reply from Bell or samsung?
It is really getting worse n my phone by the day and now the entire left side of the screen on my phone has dust. and there are dusts diagonally up to the middle of the screen.
Well for me thats it with both Bell and Samsung.
I am never going to buy any other Samsung product in my life. And i am going to try and get someone to take over my contract from Bell then i will certainly move to another carrier. If i dont find someone to take over i will pay that ECF.
leventero said:
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
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wel mine's fixed under garantee.they replaced the complete screen.i have the 2GB version and they replaced it with a 8GB cover LOL.
I have Samsung Omnia i8000, even I see some dust under my Screen...
How can Samsung be so careless...
Screen Dust - Don't bother repairing!
I had paid "Bell" to have mine cleaned and the dust returned within days. Lost cause unless someone can suggest/explain how to clean it yourself and seal it properly!
It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?
My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.
I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.
many people on these forumns have without issue.
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
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What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)
digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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the inquiry is what they send you in the email. its basically a summary of the repair and the cost
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
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Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
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The battery wasn't replaced as I confirmed with them as it wasn't the battery.
hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
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Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
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My handset fell down and after that one coener of the screen is blue in color.
I purchased my handset on 22-May-2013, will I be able to avail the first free screen replacement warrenty?
praveen_kalasa said:
My handset fell down and after that one coener of the screen is blue in color.
I purchased my handset on 22-May-2013, will I be able to avail the first free screen replacement warrenty?
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All I can say is good luck!, maybe try put a armored case on it just to make it look like you didn't use a good case
praveen_kalasa said:
My handset fell down and after that one coener of the screen is blue in color.
I purchased my handset on 22-May-2013, will I be able to avail the first free screen replacement warrenty?
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I guess you're asking if you'll be able to have the screen replaced under your warranty? If so, the answer will be no, as accidental damage is never covered by manufacturer's warranties.
If you have insurance for the phone (or if it's covered by your house/bank/etc insurance) than that would be the way to go.
After 18 months with my nexus 7 the screen has broken...
Left for work today, come home and there is a hairline crack throughout the screen from top to bottom from just to the right of the front camera, the funny thing is I could have sworn it was ok this morning and the glass itself has no marks whatsoever, the crack is underneath the glass. Any chance of a warranty repair do you think? I believe these things came with a 2 year warranty?
One year warranty. And cracked screens aren't usually covered....I think.
Could be wrong there, but warranty is one year anyway. Unless you got an extended warranty where you bought it.
KJ said:
One year warranty. And cracked screens aren't usually covered....I think.
Could be wrong there, but warranty is one year anyway. Unless you got an extended warranty where you bought it.
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Ah poo, ah well Argos have a replacement for £99, and an upgrade from 16gb to 32gb for me, just sad to see it go, been round the world with me!
I have this phone now since 1½ years and the Nav and Statusbar are burnt in (very noticable). Is Huawei (or Google? ) Replacing such errors? My phone has warranty until March 2018. Has anyone succesfully got his screen replaced by them or are they replacing the whole phone?
Thanks.
Where did you purchase the 6P? I've heard of some getting replaced or repaired due to burn in but that was after much less than 1.5 years. You should try to start RMA and see what happens. If you do get it repaired or replaced you should use immersive mode to prevent status and navbar burn in.
Sent from my ONEPLUS 3T using Tapatalk
seabro01 said:
Where did you purchase the 6P? I've heard of some getting replaced or repaired due to burn in but that was after much less than 1.5 years. You should try to start RMA and see what happens. If you do get it repaired or replaced you should use immersive mode to prevent status and navbar burn in.
Sent from my ONEPLUS 3T using Tapatalk
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Got it from my mobile carrier. Im living in Germany and here we have the right to get it fixed in the time span of 2 years. How they fix it is their thing. I just dont know who I have to Contact. My Carrier, Google or Huawei?
TheAndroidHacker said:
Got it from my mobile carrier. Im living in Germany and here we have the right to get it fixed in the time span of 2 years. How they fix it is their thing. I just dont know who I have to Contact. My Carrier, Google or Huawei?
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You should contact the carrier. Huawei is known for terrible customer service and Google usually handles warranty claims for devices purchased directly from Google.
Sent from my Nexus 6 using Tapatalk
TheAndroidHacker said:
I have this phone now since 1½ years and the Nav and Statusbar are burnt in (very noticable). Is Huawei (or Google? ) Replacing such errors? My phone has warranty until March 2018. Has anyone succesfully got his screen replaced by them or are they replacing the whole phone?
Thanks.
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Don't think I have ever heard of anyone getting any type of free replacement from having burn in. If someone left their screen on over night and it happened, people could just use warranty for something that's not a defect.They (mfg) would more than likely charge $150ish for a screen replacement, which you could probably fond a place locally to do for that price or cheaper.
You've already tried to remove the burn in I take it ?