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Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.
.....except that warranty won't cover a cracked screen.. I think the going rate was $280?
are you insured through assurion?
You broke it, you buy it.
Sent from my Nexus One using XDA App
t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
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I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
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No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
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khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
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If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.
t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
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Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
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Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
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It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
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!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
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Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
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These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC
incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
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I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.
Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App
My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.
JWorth said:
My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.
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I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.
tcberg2010 said:
I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.
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$80?! dam.. it used to be $50 :/
i was hoping the replacement would just be the glass covering but i guess that's not the case.
Well this sucks... thanks for the advice tho
i actually just recently cracked mine also. I bought the bezel from www.repairsuniverse.com and got the glass digitizer and a tool kit from amazon. Spent about $85 in total.
Hi guys
Well i thought the gorilla glass would have been ok, but i was wrong. Dropped my phone bounced off my foot then hit the floor, not hard, but hard enough and in the right spot to crack the glass all the way across the screen. So im wondering where i can purchase replacement glass for my Vibrant? Any help would be awesome. thanks!
EDIT: just to be clear here, only the glass cracked, not the physical AMOLED screen
get this first - http://www.daydeal.com/product.php?productid=46716&cat=5085
lol
I Need a new screen to, I bout this phone with a cracked screen for only 140
Were do I get a replacement from?
Sent from my SGH-T959 using XDA App
There are 2 places I have found that have
Globaldirect.com-- this is in the USA
Alibaba.com-- This site is a site where there are many vendors, it is safe to buy from here but it is in Hong Kong
ONE IMPORTANT POINT, some people on Ebay and other places claim they are selling you OEM, but often it is an LCD screen it works fine but not as good as amoled..... just keep that in mind........
The last one i bought was 85.00 with shipping but that was a while ago so i do not know what prices are right now.
Hope that helps if so say thanks
mygti02 said:
Hi guys
Well i thought the gorilla glass would have been ok, but i was wrong. Dropped my phone bounced off my foot then hit the floor, not hard, but hard enough and in the right spot to crack the glass all the way across the screen. So im wondering where i can purchase replacement glass for my Vibrant? Any help would be awesome. thanks!
EDIT: just to be clear here, only the glass cracked, not the physical AMOLED screen
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when my cracked i got it from repairuniverse.com and it came with the opening tool. the prices have gone up though it was like 149+ shipping and tax
rdozier52 said:
when my cracked i got it from repairuniverse.com and it came with the opening tool. the prices have gone up though it was like 149+ shipping and tax
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That's what I did.... it was $90 when I got mine, now it's $150. Dunno why.
I post here because lenovo support doesn't answer and i'm still under warranty.
I bought the phone 1 month ago and received it 2 weeks ago.
I discovered there is a "scratch" on the screen, but its only visible when screen is on and it looks like some light-weird crack inside the screen.
With this, the letters/icons that appear in the same side of the screen as the scratch looks kinda pixelated, its very jard to notice, but i see it.
Does lenovo/motorola support will fix this for free? I haven't dropped my device and i haven't unlocked bootloader.
Also, how do i prove them it has real warranty? The man that sold me the device said it has 6 month warranty, but i jave no paper that proves so.. does motorola knows somehow if it is under warranty?
M1810 said:
I post here because lenovo support doesn't answer and i'm still under warranty.
I bought the phone 1 month ago and received it 2 weeks ago.
I discovered there is a "scratch" on the screen, but its only visible when screen is on and it looks like some light-weird crack inside the screen.
With this, the letters/icons that appear in the same side of the screen as the scratch looks kinda pixelated, its very jard to notice, but i see it.
Does lenovo/motorola support will fix this for free? I haven't dropped my device and i haven't unlocked bootloader.
Also, how do i prove them it has real warranty? The man that sold me the device said it has 6 month warranty, but i jave no paper that proves so.. does motorola knows somehow if it is under warranty?
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You can ask the person from whom you bought the phone to give you the bill and you should definitely get someone from Motorola/Lenovo service take a look at that.