Database Users

'Patchy' backlight - what happen?

I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!

I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(

I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.

Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?

I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.

You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.

meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.

I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!

NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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I have sent mine. Post 3 above ^^^

AF241 said:
I have sent mine. Post 3 above ^^^
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Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though

I've emailed HTC as well to ask about this.....

Returning MT4G

Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App

Anyone please?
Sent from my HTC Glacier using XDA App

DoUknoGREG said:
Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
If you tell them you have a bad screen the wont replace it.
I would mention the bezel as a defect. I have also seen lots of people that have gotton a new phone by saying such things as "my buttons are loose" "Power button doesnt work right" or that there are software problems like random reboots and that type of thing. There is alot of discussions about this in other threads about the screen issues.
You would need call T-Mobile customer care if you are over your in store return time frame.

just go back to the place that you bought it from. if you bought it within 14 days you can get a exchange. the bad display is a known problem as well as the bezel issues and back button as well. if your after the 14 day return period ( or 30 days in cali) then just call customer care and they will be able to replace it for you via manufacturs warranty.

okay thanks for the help guys!
And i got my MT4G on release date, and i am just now noticing the bezel problem. So i will give tmobile a call and see if i can get it replaced. But 1 last question. I can lie and say that my phone randomly reboots on me when i call? lmaoo just a curious question xD

If you say that they castrate you
Aloha from Hawaii!

Need assistance w/ DIY A500 Repair (Power Button) *ACER FIXED IT!*

I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?

I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?

WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
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Click to collapse
Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.

Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
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Click to collapse
Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.

Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..

I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.

Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App

I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.

Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App

There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.

heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
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Click to collapse
I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.

UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.

well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place

Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
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Click to collapse
Good to hear that.

Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks

slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
Click to expand...
Click to collapse
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.

Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
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Click to collapse
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.

slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
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If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.

Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.

Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street

Home button problems

I just recently ran into an issue with my home button. It kind of double clicks. When I push it down it clicks twice as if there's sand under it that I'm crushing as I press it and it sounds like hell. I've tried moving paper around it but it didn't help. When I blow on it, it fixes the problem for a few clicks then it's back again. Any ideas? Samsung won't do anything cause I don't have a receipt for the device.

bendirkss said:
I just recently ran into an issue with my home button. It kind of double clicks. When I push it down it clicks twice as if there's sand under it that I'm crushing as I press it and it sounds like hell. I've tried moving paper around it but it didn't help. When I blow on it, it fixes the problem for a few clicks then it's back again. Any ideas? Samsung won't do anything cause I don't have a receipt for the device.
Click to expand...
Click to collapse
I have the same issue and I have no idea what caused it. I would exchange my device because it's gotten incredibly obnoxious, but I'm on MF3 and rooted, so I'll have to wait until I'm able to flash back to stock.
I read up on the problem and the only advice I've come upon is the blowing method and the paper one you described. The blowing fixes it for me for a little bit as well, but so far nothing permanent. I'm thinking about disassembling my device and going for it from there, but I'm not sure if I'm ready to do that yet.
Anyways best of luck, let's hope someone else has found a better fix for this annoying issue!

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unmexican said:
I have the same issue and I have no idea what caused it. I would exchange my device because it's gotten incredibly obnoxious, but I'm on MF3 and rooted, so I'll have to wait until I'm able to flash back to stock.
I read up on the problem and the only advice I've come upon is the blowing method and the paper one you described. The blowing fixes it for me for a little bit as well, but so far nothing permanent. I'm thinking about disassembling my device and going for it from there, but I'm not sure if I'm ready to do that yet.
Anyways best of luck, let's hope someone else has found a better fix for this annoying issue!
Click to expand...
Click to collapse
bendirkss said:
I just recently ran into an issue with my home button. It kind of double clicks. When I push it down it clicks twice as if there's sand under it that I'm crushing as I press it and it sounds like hell. I've tried moving paper around it but it didn't help. When I blow on it, it fixes the problem for a few clicks then it's back again. Any ideas? Samsung won't do anything cause I don't have a receipt for the device.
Click to expand...
Click to collapse
This seems to be a common problem, talking with a friend of mine who runs a Samsung store and sees this issue often. What has been reported to them is some of the Galaxy S4's were built with an 'alteration'. It's basically a defect with the home button where if the device is tapped just hard enough from either side it can knock the mechanism below the button causing the 'sticking' or double clicking issue. It's basically knocked the mechanism out of alignment and won't properly function.
This doesn't mean you've dropped your device but Samsung inadvertently said nudging it from the side can do it. Each phone has it's own manufacturer warranty on it for defects such as thing. No receipt should be necessary for this, just an eligible device. Contact Samsung and let them know what the deal is.
*NOTE: If you've rooted your device or altered it in anyway that would void the warranty, clearly you cannot get it swapped out. So as they said, they are on the MF3 build with root access and cannot flash back.
-Hope this helps.

So shouldn't I just get a replacement shipped rather than me sending it in for repair?
Sent from my SGH-I337M using Tapatalk 4

Ugh I have this issue too. Any way to fix the mechanism yourself?
Sent from my SGH-I337M using Tapatalk 4

I'm trying and can't. Samsung won't do anything, so I have to deal with it. It makes annoying clicks and sometimes it's hard to push.
Sent from my SGH-I337M using Tapatalk 4

Bent @ the volume button, how to get replacement?

Another case of bent at the volume rocker area. Always been in a case & Tempered Glass Protector, never sat on (keep in shirt/jacket pocket; couldn't put it in my back pocket if I wanted to, as I am in a wheelchair). Bought from Google shortly after release date. Additional issue is that because of the bend, the "volume down" button is "flakey"/sometimes unresponsive.
In my opinion (I know others have argued otherwise), this is a warranty issue. So, what is the best way to "present" this to Google to make the issue of getting a warranty replacement easier?
Should I only tell them about the volume rocker issue so it doesn't "deteriorate" into an issue of "cosmetic" damage? (The bend is minor).
Assuming they replace under warranty for the volume rocker issue, will they "cross-ship")? (I'm disabled, and rely on my phone a lot, so I don't want to be without a phone.
Thanks for any suggestions.

I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!

Just call them, lol. I've never had problems dealing with Google.
Sent from my Nexus 6P using Tapatalk

FuMMoD said:
I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!
Click to expand...
Click to collapse
Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!

Google denied my RMA

asj0422 said:
Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!
Click to expand...
Click to collapse
1. By chat on the device webpage
2. It took 2 days to ship. It was free by Google through FedEx.
3. They place a hold on the device amount until you return your old device. You had 14 days. Afterwards they keep your money if you haven't sent it back.

michaely123 said:
Google denied my RMA
Click to expand...
Click to collapse
Did they say why?

asj0422 said:
Did they say why?
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Click to collapse
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.

michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
Click to expand...
Click to collapse
Did u get it from the playstore?
Sent from my Nexus 6P

aalupatti said:
Did u get it from the playstore?
Sent from my Nexus 6P
Click to expand...
Click to collapse
Yup

michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
Click to expand...
Click to collapse
They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.

millerd79 said:
They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.
Click to expand...
Click to collapse
LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.

michaely123 said:
LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.
Click to expand...
Click to collapse
My first 6P did this and they RMA'd it. Tell them it's not cosmetic, it's hindering your ability to toggle volume, they'll replace it.

This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).

thesticks00 said:
This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).
Click to expand...
Click to collapse
You should return to stock if you are going to RMA device. Easiest way is to download latest image for device from Google, unzip and run flash-all.bat command in fastboot like Google suggests. Following the XDA instructions instead and flashing everything separately is unnecessary for a clean install.

Man I thought I was the only one with this issue. Today was it for me, the bezel snapped. I haven't dropped it or sat on it or anything. The bezel seems to be bending at the same spot as everyone else by the volume button.