Returning MT4G - myTouch 4G Q&A, Help & Troubleshooting

Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App

Anyone please?
Sent from my HTC Glacier using XDA App

DoUknoGREG said:
Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
If you tell them you have a bad screen the wont replace it.
I would mention the bezel as a defect. I have also seen lots of people that have gotton a new phone by saying such things as "my buttons are loose" "Power button doesnt work right" or that there are software problems like random reboots and that type of thing. There is alot of discussions about this in other threads about the screen issues.
You would need call T-Mobile customer care if you are over your in store return time frame.

just go back to the place that you bought it from. if you bought it within 14 days you can get a exchange. the bad display is a known problem as well as the bezel issues and back button as well. if your after the 14 day return period ( or 30 days in cali) then just call customer care and they will be able to replace it for you via manufacturs warranty.

okay thanks for the help guys!
And i got my MT4G on release date, and i am just now noticing the bezel problem. So i will give tmobile a call and see if i can get it replaced. But 1 last question. I can lie and say that my phone randomly reboots on me when i call? lmaoo just a curious question xD

If you say that they castrate you
Aloha from Hawaii!

Related

'Patchy' backlight - what happen?

I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
Click to expand...
Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
Click to expand...
Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
Click to expand...
Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....

Should I send HTC my phone to fix the "loose hinge" issue

I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
it shouldnt really matter if the phone is rooted..... would it? I can't imagine that HTC would void the devices build warranty for software.
Noojin said:
I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
Click to expand...
Click to collapse
Lol real simple just complain to your mobile carrier. Make them replace you current phone. What mobile carrier are you on? T-mobile replaces phones with the simplest problem
Sent from my HTC Vision using XDA App
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Noojin said:
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Click to expand...
Click to collapse
Like what 3rd party? Since you didn't get it from t-mobile, t-mobile will say they won't reaplace and ask you to ask the place where you bought it from to fix it.
Sent from my HTC Vision using XDA App
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
monkey hung said:
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Click to expand...
Click to collapse
Mine is not loose my friend and I had this phone for 3 month now
Sent from my HTC Vision using XDA App
Noojin said:
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
Click to expand...
Click to collapse
Lol don't send it to htc your just wastiing your time but it won't hurt if your try tho.
Sent from my HTC Vision using XDA App
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
wileykat said:
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
hmmm. what I am confused about now is what the warranty covers? I can understand the warranty being voided if rooted. However, for accidental physical damages/ liquid(water) damage, what can you do with the warranty? I thought this would apply to phone defects. Tmobile even said that the early models of the G2 were defective. Its just weird that HTC won't fix it for you even if the issue is known from a larger perspective.
Send it to someone on this forum willing to do the spring replacement for you.

Touch screen problem

Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
Sent from my MB860 using XDA App
Which method did you root your phone with?...
Sent from my MB860 using xda premium
I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
Sent from my MB860 using XDA App
Anyone?
Sent from my MB860 using XDA App
Bump...
Sent from my MB860 using XDA App
Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
Sent from my MB860 using XDA App
do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself
Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
Sent from my MB860 using XDA App
Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..
No, i didn't back up anything. Just rooted. I barely mannaged to do that.
Sent from my MB860 using XDA App
My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
Sent from my MB860 using XDA Premium App
I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
Click to expand...
Click to collapse
Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me
I think i.ll call moto.
lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
Click to expand...
Click to collapse
Did u get it back? Is it fixed?
Sent from my MB860 using XDA App
Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!
Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.

[Q] Section of touch screen not working

Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
Click to expand...
Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
Click to expand...
Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.

Defects of HTC One

Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards
mohsinraza said:
Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards
Click to expand...
Click to collapse
Nothing here.. Don't even have the gap issue
Nickslife89 said:
Nothing here.. Don't even have the gap issue
Click to expand...
Click to collapse
1. You obviously can't read . he is asking for a master list of all known defects so he can check for them before the phone leaves the store. He doesn't care what your phones condition is.
2. OP needs to just read thru the forum and compile his own master list instead of relying on others to do the legwork for him... Dont be lazy
clninja said:
1. You obviously can't read . he is asking for a master list of all known defects so he can check for them before the phone leaves the store. He doesn't care what your phones condition is.
2. OP needs to just read thru the forum and compile his own master list instead of relying on others to do the legwork for him... Dont be lazy
Click to expand...
Click to collapse
Ever heard that if you don't have anything positive to say, then don't say anything at all? The OP is only trying to help.
On mine OP, I have 1 dead pixel at the top left (not enough of an annoyance to swap the handset) I've noticed that where I've been pulling out the charger, the plastic seems to have raised up a bit and also when using for a while it gets pretty hot but I think this is just down to the metal casing.
Other things I've heard is the capacative buttons being unresponsive at times, a few camera issues that seem to have been sorted with an update and the gap issue mentioned above.
Other than that I can't say I've got any huge problems.
Sent from my HTC One using xda app-developers app
Almost no problems here, the bottom part of the volume button is ever so slightly raised higher than the top one. Although there is some game lag with games such as doodlejump, temple run, temple run 2, jetpack joyride. Overall this is the best gadget I've ever owned and I've owned lots
Sent from my HTC One using xda app-developers app
As far as the problems concerned,
tiny gap on top or bottom of the phone(about 15 - 20% of the phone)
Unresponsive back button(most of the handset)
dead pixel(5 - 10% of the phone)
Less than a day(12-14hrs) battery life(i think no problem after few cycles)
contrast of the screens are varying on different carriers(not big issue)
there is already one thread that is discussing these issues.
http://forum.xda-developers.com/showthread.php?t=2247601
No gaps, the white plastic bezel around the phone is a good spot to check around, mine has what looks like a crack through it, and a few flaws. Pretty decent light bleed in the bottom right as well.
Comin guys this gap issue is way overblown.
After reading this forum about the gap issue, and the screen is not flush enough issue, I was scared to order one. But I did anyway, and my dev edition came in perfect condition.
If it weren't about reading people complaining about the gap issue, I wouldn't have noticed it or try to look for it. And when I did, I saw this mini tiny minuscule gap only on one corner, you can't see it with the naked eyes, you have to slide you finger in there in order to feel it. I was like noway I am returning the phone because of this.
I didn't even bother to download a pixel tester to see if there are any dead pixel, to my naked eyes I can't see any.
Enjoy the phone , I am sure you will not keep it for more than 2 years before another one comes out and you decide to upgrade.
Sent from my HTC One using Tapatalk 2
I never noticed it before and kinda wish I was still ignorant about it. I did have to pull a small hair out of the gap the other day, but now my skinomi invisible shield covers the gap. I'm also having trouble with is the back and home button not responding all the time, but then I'll push it like 10 times in a row and it will always work. I think it's a software issue because it seems to only happen in certain menues. Has anyone else noticed that? If this continues to annoy me I'm going to have to switch to the s4.
Sent from my HTC One using xda premium
airicd22 said:
I never noticed it before and kinda wish I was still ignorant about it. I did have to pull a small hair out of the gap the other day, but now my skinomi invisible shield covers the gap. I'm also having trouble with is the back and home button not responding all the time, but then I'll push it like 10 times in a row and it will always work. I think it's a software issue because it seems to only happen in certain menues. Has anyone else noticed that? If this continues to annoy me I'm going to have to switch to the s4.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Latest firmware upgrade fixes button sensitivity issues. Certain makes of screen protectors don't help either.
Sent from my HTC One using xda premium
Anyone have light bleed from the capacitive buttons?
Sent from my HTC One using xda premium
I am using 1.29.1540 and I do not have issues with the capacitive button.
Sometimes, I press it and it does not respond. My trick is to use the palm of your thumb not the tip, so that you can cover more area when pressing the button.
Sent from my HTC One using Tapatalk 2
Why do we need two threads about issues with the HTC One? We'll just attract trolls.
By the way, defect means fault that does not meet the original spec. All defective HTC One devices should get replaced under warranty.
Sent from my Nexus 7 using xda premium
I just cut holes in my screen protector and the response problem seems to be completely cured.
My opinion based off what I experienced with this issue is that the screen protector cut off some sensitivity plus touching the back or home button and part of the screen at the same time is what caused this problem.
Sent from my HTC One using xda premium
Common defects have been mentioned in this article. A survey/blog was carried out.
http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
Sent from my GT-I9100 using xda app-developers app
Thanks friends. I've googled and have read your comments. Looks like I'm going to get one through my friend
Sent from my HTC One X
mohsinraza said:
Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards
Click to expand...
Click to collapse
this thread i will report we already have enough defect/gaps threads
ask in the related threads please
As pointed out several times in the thread. We already have a defects thread. Please continue this discussion there: http://forum.xda-developers.com/showthread.php?t=2247601
Thread closed.
Thank you,
Rwilco12

Categories

Resources