Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
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Which method did you root your phone with?...
Sent from my MB860 using xda premium
I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
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Anyone?
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Bump...
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Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
Sent from my MB860 using XDA App
do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself
Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
Sent from my MB860 using XDA App
Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..
No, i didn't back up anything. Just rooted. I barely mannaged to do that.
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My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
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I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
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Click to collapse
Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me
I think i.ll call moto.
lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
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Click to collapse
Did u get it back? Is it fixed?
Sent from my MB860 using XDA App
Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!
Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.
Related
Hey everyone.
I've had my phone for about two weeks, its been in a rubber case since undoing. I removed the case today to clean the screen and found these 3 cracks in the side of the case. What should I do? I've been very careful with the phone, its never been dropped.
Thanks in advance for any advice!
Sent from my PC36100 using XDA App
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**Update**
Alright, after much back order and delay, I got my replacement Evo over the weekend, free of charge (it was past my 30 day return). Its a hw Rev 3 Nova just like my last one too. Im glad Sprint did the right thing, maybe knowing this will help others with the same problem.
On a side note, the nice lady that was helping me was taking a long time to port my number over to the new phone. I asked her if everything was alright, and she smiled and replied "Yes, the phone activated just fine. Now Im downloading the new android update for you." ahhhhhh! I kindly asked her to stop ASAP and told her I would apply it later. That would have been aweful, stuck with an unrooted froyo.
Anyways, just thought Id share. Good luck to the rest of you having this problem!
Sent from my PC36100 using XDA App
If it has never been dropped or abused, I'd suggest returning it. There's no reason the plastic should be cracking on its own. If anything, something went wrong with the way yours was manufactured.
The cracks are at equal parts down the side of the phone, and then theres an extra one. I have been super careful with this phone, its not been dropped, nor does it have a single scratch of any type on it anywhere. It's in mint condition.
Has anyone else had said problems?
Sent from my PC36100 using XDA App
Here ya go, read my thread over at PPCGeeks. I'm biofall, btw
http://forum.ppcgeeks.com/showthread.php?t=127843
How did you get banned on that forum? Just curious..
Anyone else having this problem? Will the Sprint store exchange my phone because of this?
Sent from my PC36100 using XDA App
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
breeezzz said:
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
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Click to collapse
I think it may be a fault in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
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Click to collapse
I'm fairly sure it was quite loose right when I took it out of the package. It pretty much slipped off kind of like a soapy sticker. This can't be right, can it?
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
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Click to collapse
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
ltdanno360 said:
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
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Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
So the part is defective and they wont replace it free?
Nice business model. Sounds shady.
Sent from my MB860 using xda premium
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
sebbo90 said:
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
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Click to collapse
Thanks so much for the input guys.
let me gess did you buy from repair universe ive heard people say that there lcd screens and digitizers were broken upon arival and the company failed to make good on it claimed they were broke during installation (soo bs ) :banghead:
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breeezzz said:
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
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Click to collapse
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
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pre4speed said:
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
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It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
nosit1 said:
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
I agree, but like you said. When you are dealing with an internet company with no supposed phone support, sometimes that's what needs to be done. Although I did eventually find a phone number for them, I didn't need to use it before they finally made it right.
Sent from my MB860 using XDA App
I tried every solution but it seems it does not work. My atrix is in warranty but it is bootloader unlocked, will motorola still fix it?
bump, 10 characters
Do you mean an earpiece? If you do, this is a rather frequent issue. A spare part can be found on ebay (~15$). My phone had the same issue, I fixed it by myself
I had this issue as well. and none of the "things to try worked" in my case it was surely hardware. Luckly it was just 50 weeks young... (down to the wire) But called AT&T and they had me do a hard reset and said "yep it's broke" and put one on the way. Since during the unlocking process there is a physical change to the phone you can't undo it. However, there's a few threads on what to do before sending your other one back. / Basically it's wipe wipe wipe and install the fruitcakes. Though it doesn't "re-lock" your phone, it no longer says "unlocked" when you first turn it on. And I think they are to busy to go much past that if even that far...
In my case they said i'd only get a phone, no battery or back and would have to use my own. (no issues there) but they ended sending me everything. So not going to argue with a fresh battery.
Good luck!
Goindrinkn said:
I had this issue as well. and none of the "things to try worked" in my case it was surely hardware. Luckly it was just 50 weeks young... (down to the wire) But called AT&T and they had me do a hard reset and said "yep it's broke" and put one on the way. Since during the unlocking process there is a physical change to the phone you can't undo it. However, there's a few threads on what to do before sending your other one back. / Basically it's wipe wipe wipe and install the fruitcakes. Though it doesn't "re-lock" your phone, it no longer says "unlocked" when you first turn it on. And I think they are to busy to go much past that if even that far...
In my case they said i'd only get a phone, no battery or back and would have to use my own. (no issues there) but they ended sending me everything. So not going to argue with a fresh battery.
Good luck!
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Click to collapse
Ok thank you, your post was really helpful. Since i bought my atrix from bestbuy, would i contacts bestbuy, Att, or motorola for replacement/fixing?
Is this a common problem?
My headphone port has stopped working too, I was hoping that that was due to a bad flash or something.
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Same here. Works from time to time. Mine is definitely a hardware problem. The headphone jack will not go far enough into the hole to make proper contact.
Sent from my MB860 using XDA App
primeboss said:
Ok thank you, your post was really helpful. Since i bought my atrix from bestbuy, would i contacts bestbuy, Att, or motorola for replacement/fixing?
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bump, 10char
I had this problem and it turned out to be a small piece of lint at the bottom of the headphone jack. A little safety pin removed it and works flawless now.
OP, it is most likely a piece of lint or other debris in the hole, preventing a proper connection.
Try seeing if you can extract anything using a toothpick or something similar.
I have seen this exact scenario before.
I have the same problem but upon analysis I think that I don't have anything stuck in there.
When I peered into the socket it seemed fine, golden sides and some grey (metallic?) thing at the base.
Sent from my MB860 using xda premium
My bad. I had an abundant account of lint. My headphones are working fine now.
Sent from my MB860 using xda premium
Mine stopped working last week. I picked up one of those little bushy tooth floss picks, dipped it in a little rubbing alcohol and brushed away. Works perfectly now, just had debris built up on the contacts.
Got my new LG G2 on Thursday - enjoying things so far, no complaints... Except I looked under status, and my phone says "Rooting status: Rooted"... Anyone else experience that?
I haven't tried to do anything to it (yet), aside from accepting the OTA update... The only other curveball so far was that activation took awhile, the SIM it came with didn't match the order paperwork, and I had to figure that out for myself...
Looking for everyone's thoughts and/or guidance about what to do... On the one hand, I might root it myself once I am certain I am keeping it. On the other hand, I am worried what would happen if the phone develops issues and I needed to return it or whatnot..
Send it back asap and tell then the phone is used and how you know it's used.
Sent from my VS980 4G using XDA Premium 4 mobile app
Yea it's a restock at a non corporate store...somebody paid the 35 bucks to get VZN to wipe and put back in the box. That's why they won't let you leave without a screen protector. ..or at least keep suggesting one till you say sure now stfu
Sent from my VS980 4G using XDA Premium 4 mobile app
LOL... Someone rooted it and then returned it?
Tell them you'll keep it, but you know it was a return, so you want a partial refund.
Glad you got a restocked phone....Raise all hell and get a new phone.
Did your phone have all the plastic on it when you unboxed it? Should have been 2 on the metal outer ring. One around the camera. One over the back buttons. Front.back. and bottom of back. (Last one is some type of retail sticker or something. Didn't really read it. Just ripped it off and threw it out)
Sent from my VS980 4G using xda app-developers app
cslingerland said:
Did your phone have all the plastic on it when you unboxed it? Should have been 2 on the metal outer ring. One around the camera. One over the back buttons. Front.back. and bottom of back. (Last one is some type of retail sticker or something. Didn't really read it. Just ripped it off and threw it out)
Sent from my VS980 4G using xda app-developers app
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Click to collapse
Sure didn't look like a restock. Had all the plastic: front, back, 2x along the sides, camera, buttons... I ordered it online and it was shipped to me; wouldn't that reduce chances it was a restock, or am i missing something...?
Not on the same phone, but I had a gnote 2 that came pre-bootloader unlocked. No screen cracks, nothing. It was sweet.
Sent from rooted carbon note 2, with the xda app.
My clocks I've built: http://forum.xda-developers.com/showthread.php?t=2404758
gdm2 said:
Sure didn't look like a restock. Had all the plastic: front, back, 2x along the sides, camera, buttons... I ordered it online and it was shipped to me; wouldn't that reduce chances it was a restock, or am i missing something...?
Click to expand...
Click to collapse
hmm. maybe they are preping a pre-rooted one for vzw? LOL ... who am i kidding. they would never do that.
Just after the phone was released, someone else posted that their phone said that it was rooted as well. If you're going to root anyway, I wouldn't worry about it. If not, you may want to exchange it (unless you want to revert to stock yourself - there's a thread that tells how to do that too).
Edit: here's the thread I was talking about. Read from post #20.
So last night, around 7 or 8, I was waiting for my train at the station in philadelphia.
All of sudden, right before i got onto the train, this one black dude runs upto me and snatched my g2 out of my hands and started to run. Wtf.
I ran after him and tripped his legs while he was running. he fell hard, and my g2 flew. I wish that dude at least got a broken nose.
Anyways, I quickly recovered my g2 and got onto the train, and checked if it was okay.
I noticed the screen got cracked on the bottom right corner. FML.
The crack was really bad, but "luckly", I dont think the falling tempered with any functions of the phone. Everything was working fine.
Im thinking of sending the phone in for a warrenty.
But i rooted my phone a day before.
I was just wondering, would going back to completely stock take care of the root counter, or whatever it is called?
If not, someone please recommend me another option to fix my phone.....
Ps. Do not pull ur phone out alot, if not all in public places (especially in bad neighborhood and/or in the city). People will not help you if this ever happens to you. There was over 30+ people when this shiit happened.
Sent from my LG-D801 using xda app-developers app
ILLHYHL said:
So last night, around 7 or 8, I was waiting for my train at the station in philadelphia.
All of sudden, right before i got onto the train, this one black dude runs upto me and snatched my g2 out of my hands and started to run. Wtf.
I ran after him and tripped his legs while he was running. he fell hard, and my g2 flew. I wish that dude at least got a broken nose.
Anyways, I quickly recovered my g2 and got onto the train, and checked if it was okay.
I noticed the screen got cracked on the bottom right corner. FML.
The crack was really bad, but "luckly", I dont think the falling tempered with any functions of the phone. Everything was working fine.
Im thinking of sending the phone in for a warrenty.
But i rooted my phone a day before.
I was just wondering, would going back to completely stock take care of the root counter, or whatever it is called?
If not, someone please recommend me another option to fix my phone.....
Ps. Do not pull ur phone out alot, if not all in public places (especially in bad neighborhood and/or in the city). People will not help you if this ever happens to you. There was over 30+ people when this shiit happened.
Sent from my LG-D801 using xda app-developers app
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Click to collapse
I'm sorry to hear that happened to you. Based on what you've stated, you only rooted, meaning you still have the original recovery, which is more imperative than the root, as root is easy to get rid of. All you got to do is based on what SuperSU you're running, you hit menu or go to it's respective settings, and there should be an option to unroot! Easy as 1, 2, 3! :victory:
Hope it helps, if not specify the app you're using and I will be able to do more direct instructions!
Kenchi* said:
I'm sorry to hear that happened to you. Based on what you've stated, you only rooted, meaning you still have the original recovery, which is more imperative than the root, as root is easy to get rid of. All you got to do is based on what SuperSU you're running, you hit menu or go to it's respective settings, and there should be an option to unroot! Easy as 1, 2, 3! :victory:
Hope it helps, if not specify the app you're using and I will be able to do more direct instructions!
Click to expand...
Click to collapse
thanks for the info.
I flashed TWRP as well though. well, i'll look more into it.
do you happen to know how long does the warrenty fix/replacement would take?
ILLHYHL said:
thanks for the info.
I flashed TWRP as well though. well, i'll look more into it.
do you happen to know how long does the warrenty fix/replacement would take?
Click to expand...
Click to collapse
That's crazy man, i've been a little paranoid myself taking my phone out in public (i also live in philadelphia) and now i see that im not just paranoid.
Anyway, if you have AT&T it depends on the shipping you select. the first two replacement Xperia TLs i had only took 3-5 days. the third replacement the guy gave me free one day shipping (the third time i went to a different device support center) the previous two replacements required you to pay for one day shipping.
So its fast depending on what you choose. if you have verizon though then im not sure, but its probably similar.
As a side note, i do not recommended the Sony Xperia TL lol. i would not question my luck that i got three defective phones in a row, but most likely i think Sony just needs to get their **** together. very glad i went with the G2 to say the least.
Sent from my LG-D800 using xda app-developers app