Database Users

Touch screen problem

Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
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Which method did you root your phone with?...
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I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
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Anyone?
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Bump...
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Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
Sent from my MB860 using XDA App

do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself

Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
Sent from my MB860 using XDA App

Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..

No, i didn't back up anything. Just rooted. I barely mannaged to do that.
Sent from my MB860 using XDA App

My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
Sent from my MB860 using XDA Premium App

I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.

Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!

This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.

ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
Click to expand...
Click to collapse
Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me

I think i.ll call moto.

lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
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Click to collapse
Did u get it back? Is it fixed?
Sent from my MB860 using XDA App

Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!

Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.

ATRIX is my LAST Motorola product

So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.

cool story bro.

I prefer Samsung too. But in the long run I'm going to go with cool story bro
Sent from AT&T Galaxy S2

Okay, goodbye and enjoy your no future updates

Samsung sucks. I'll let you find out the hard way.
Sent from my MB860 using XDA App

1 star......

facetubespam said:
Okay, goodbye and enjoy your no future updates
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"Facetubespam" sounds like something your boyfriend does on your face! Just saying! ....... btw.........nice story!
Assimilated via WinBorg 4G

Yeah. Cool story.
Tell it again.
You're looking at me like I fingerbanged your cat...

revrenhex said:
So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.
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i remember my first phone

This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
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Phalanx7621 said:
This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium
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His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...

I swear stupid **** threads like this need to be deleted as soon as they are posted.
Some days I wish I was a MOD, dumbass posts like these wouldn't happen.

And, to be honest, I believe OP is only presenting a very small part of the story.
Notice how, toward the end of his ramble, he said he dropped the phone?
Sir, facts like those are important if you're trying to get people to rally behind you.
You're looking at me like I fingerbanged your cat...

you
did fingerbang my cat, now you have a friend for life and he has a companion.

Who cares which company .... all that matters is that it has Andorid inside and got a development forum in XDA

ifalldownalot said:
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...
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Click to collapse
This isn't necessary. You're just trying to be funny which wasn't. Please don't make rude comments like this.
Sent from my MB860 using xda premium

Useless topic!! Bye!
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Can we please close this thread since nothing good can come from it?...
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facetubespam said:
Okay, goodbye and enjoy your no future updates
Click to expand...
Click to collapse
Except Samsung has always been on top of updates. The only time Samsung hasn't had a timely update was due to networks, namely AT&T, not approving of the update for a long time.

I agree! Samsung makes good phones, but the touchwiz icons make me feel like I should use velcro shoes, safety scissors, finger paints, ect.
I posted this to get up to the 10 post limit for the dev forums, thanks. I feel validated since it was already towards the top of the page, and my post adds about as much to these forums as the OP

Somehow "broke" my replacement digitizer - help?

The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben

breeezzz said:
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
Click to expand...
Click to collapse
I think it may be a fault in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter

Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
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Click to collapse
I'm fairly sure it was quite loose right when I took it out of the package. It pretty much slipped off kind of like a soapy sticker. This can't be right, can it?

Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
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Click to collapse
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk

ltdanno360 said:
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
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Click to collapse
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.

So the part is defective and they wont replace it free?
Nice business model. Sounds shady.
Sent from my MB860 using xda premium

Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund

sebbo90 said:
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
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Thanks so much for the input guys.

let me gess did you buy from repair universe ive heard people say that there lcd screens and digitizers were broken upon arival and the company failed to make good on it claimed they were broke during installation (soo bs ) :banghead:
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breeezzz said:
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
Click to expand...
Click to collapse
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App

pre4speed said:
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk

nosit1 said:
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
I agree, but like you said. When you are dealing with an internet company with no supposed phone support, sometimes that's what needs to be done. Although I did eventually find a phone number for them, I didn't need to use it before they finally made it right.
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Should I Be Concerned?

I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10

Reamer09 said:
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Click to expand...
Click to collapse
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app

hoodratchandler said:
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10

I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.

Dannyada1988 said:
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
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Click to collapse
It sucks that it happened to you too, but I'm glad I'm not the only one. I'll let support know and they'll probably ignore it, but we'll see. I don't plan on returning it unless I have issues, and I'm not seeing any yet.
Sent from my HTC One X

Reamer09 said:
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
Click to expand...
Click to collapse
They will suggest you get a replacement. If you're happy with what you have then I suggest you keep it. You might get a replacement with a creaky back or more light bleed.
Sent from my Galaxy Nexus using xda app-developers app

I got two from walmart, both with something similar. One sticker on both looked like it was perforated, almost torn, while the other sides sticker was fine. Both from different Walmarts.
First one had dust under the screen so I returned it and got the other. It was fine otherwise. No issues so far with the second.
Sent from my Nexus 4 using xda app-developers app

Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10

Reamer09 said:
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Click to expand...
Click to collapse
I expect you're right about the cause: bad packaging/packing. Bought mine on release day direct from Google and it came with broken seals. No problems so far...
Sent from my Nexus 10 using Tapatalk HD

[Q] New VZ LG G2 - shows "Rooted" out of box?!?

Got my new LG G2 on Thursday - enjoying things so far, no complaints... Except I looked under status, and my phone says "Rooting status: Rooted"... Anyone else experience that?
I haven't tried to do anything to it (yet), aside from accepting the OTA update... The only other curveball so far was that activation took awhile, the SIM it came with didn't match the order paperwork, and I had to figure that out for myself...
Looking for everyone's thoughts and/or guidance about what to do... On the one hand, I might root it myself once I am certain I am keeping it. On the other hand, I am worried what would happen if the phone develops issues and I needed to return it or whatnot..

Send it back asap and tell then the phone is used and how you know it's used.
Sent from my VS980 4G using XDA Premium 4 mobile app

Yea it's a restock at a non corporate store...somebody paid the 35 bucks to get VZN to wipe and put back in the box. That's why they won't let you leave without a screen protector. ..or at least keep suggesting one till you say sure now stfu
Sent from my VS980 4G using XDA Premium 4 mobile app

LOL... Someone rooted it and then returned it?
Tell them you'll keep it, but you know it was a return, so you want a partial refund.

Glad you got a restocked phone....Raise all hell and get a new phone.

Did your phone have all the plastic on it when you unboxed it? Should have been 2 on the metal outer ring. One around the camera. One over the back buttons. Front.back. and bottom of back. (Last one is some type of retail sticker or something. Didn't really read it. Just ripped it off and threw it out)
Sent from my VS980 4G using xda app-developers app

cslingerland said:
Did your phone have all the plastic on it when you unboxed it? Should have been 2 on the metal outer ring. One around the camera. One over the back buttons. Front.back. and bottom of back. (Last one is some type of retail sticker or something. Didn't really read it. Just ripped it off and threw it out)
Sent from my VS980 4G using xda app-developers app
Click to expand...
Click to collapse
Sure didn't look like a restock. Had all the plastic: front, back, 2x along the sides, camera, buttons... I ordered it online and it was shipped to me; wouldn't that reduce chances it was a restock, or am i missing something...?

Not on the same phone, but I had a gnote 2 that came pre-bootloader unlocked. No screen cracks, nothing. It was sweet.
Sent from rooted carbon note 2, with the xda app.
My clocks I've built: http://forum.xda-developers.com/showthread.php?t=2404758

gdm2 said:
Sure didn't look like a restock. Had all the plastic: front, back, 2x along the sides, camera, buttons... I ordered it online and it was shipped to me; wouldn't that reduce chances it was a restock, or am i missing something...?
Click to expand...
Click to collapse
hmm. maybe they are preping a pre-rooted one for vzw? LOL ... who am i kidding. they would never do that.

Just after the phone was released, someone else posted that their phone said that it was rooted as well. If you're going to root anyway, I wouldn't worry about it. If not, you may want to exchange it (unless you want to revert to stock yourself - there's a thread that tells how to do that too).
Edit: here's the thread I was talking about. Read from post #20.