Related
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.
hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.
if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.
Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...
I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.
...several screen alignment "fixes" available on this website...
Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.
Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.
BMWs are incredibly bad cars for the price they are sold for.
Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.
@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
Click to expand...
Click to collapse
what was the problem with yours originally?
screen fault....do a search for HTC customer service, wont find many good ones..
OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
Click to expand...
Click to collapse
well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.
dont expect them to be curtious, best of luck!
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
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Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
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ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
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My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
So, basically, I am living in israel for a year so I can have a year of grade-free religious studies and not have to worry about my gpa or take tests. The only problem is that Cell phone selection is pretty crappy.
So I went onto ebay and bought a G2 that shipped to my parents place and a buddy of mine was supposed to bring it to me tomorow but I found out today that I have the hinge problem pretty bad. (my dad showed it to me via skype)
I contacted HTC and they said I am still under warranty but they may not even replace the phone if I send it it. I can get my parents to bring it to a local repair shop and get them to just fix the spring, but the only problem with that is that they may not know what they are doing with the g2 as it is a new phone.
Normally it wouldnt be an issue to just send it it to HTC but the next time a friend is coming in from the states is early january and I don't want to have to wait that long for a phone that may not even get repaired...what would you do?
p.s. I also happen to have a friend here in israel, and although he is not proffesionally trained, he has opened up many an HTC phone. can anyone who has done the spring fix themeselves tell me if it is a particularly hard operation to do on the phone? When you are done doing it does the phone show any sign of being opened to the untrained eye? Sorry about the long post
mountain out of a molehill, you are making, my friend.
get the phone and stick with it. Your dad may not realize that this is normal for the phone.
Get the phone over to the promised land now... and then if you are so unhappy with it... fix it yourself using a thread on how to repair your own hinge on this here XDA Forums!
todah!
Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!
Durkbeef said:
Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!
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its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.
androidcues said:
its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.
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+1 for the keyboard, i only use mine for long text messages or emails, otherwise i use swype/HTC IME keyboard.
I wasn't happy with mine at first but now I don't even notice it.
Agree with androidcues on the fact that people are making waaay more of a big deal about the hinge than it really is.
The things that are shown in the video linked above, or similar ones (like the phone opening while holding it upside down), would never even be noticed by most people. While I wish the hinge design would stay closed a little more "firmly", its an extremely minor criticism. I still quite like the design, and the general build quality of the phone is excellent.
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
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This again, as stated earlier is really a non-issue if you are normal and take care of your phone. HOWEVER, if you throw your phone around, like to sit on it, or work construction where your phone goes through hell each day, this WOULD be a problem. Personally, i dont understand how some people take such poor care of their phones .
Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
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The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.
long story short, your phone is fine, a little give in the hinge is normal.
get that beautiful piece of art to you, root it, and live it up my friend
redpoint73 said:
The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.
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very well said. a perfect summary of the illusion of the issue.
Thanks for the heads up guys, I think the current plan is to get the phone to me and if it really bothers me, I'll give it to my friend for surgery, I remember seeing somewhere you could buy some of those warranty is now void stickers to put on the phone to make it look like you never touched it... Can someone give me a link?
Htc will check your phone and determine whether you have voided the warranty. But...I'm betting you'll be voiding it anyhow. Just send it back the way you found it. Document recovery hboot info etc so you can find the files to flash when and if u need to. But you shouldn't and lmfao at a 'sticker'
vision...