Related
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
Click to expand...
Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
Click to expand...
Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
Click to expand...
Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
I contacted HTC and discussed the grounding issue my phone is experiencing (screen unresponsive when ungrounded.) I asked if exchanging would fix the issue and was told all incredibles suffer from it. I would just like to confirm that people have incredibles that function when touched with only one finger on an ungrounded surface such as the arm of leather sofa.
What exactly is ungrounded?
Sent from my Incredible using XDA App
what is your phone set on when trying to use it?
If the object the phone is sitting on has more charge (and the phone is not in a case) than the object touching the screen (your finger) then it won't work. All capacitive touch screens work this way... at least, that's my understanding. I have never had the unresponsive screen issue, but my phone is also in a case.
path to earth
basically a non conductive surface (example leather couch arm). Mine doesn't even work on most wood tables unless i make a second point of contact.
I have not experienced it, and I tried on various objects after seeing videos of the problem, but it seems like it's a somewhat random problem. I think it has to do with the object having a static charge.
Are you in an very dry environment?
Edit: If you can use one, a case may help.
I'm on my second phone, both of them did it.
I just got my incredible last week, I love it but this is annoying me. The people at the store act like they have never heard of the issue and HTC said getting it replaced wouldn't help. I am considering trying the x or waiting on the fascinate, however I just want to know if and likely when i switch back, should i consider this flaw a necessary evil that goes along with owning this phone? would you say the majority of peoples phones work fine?
I've actually never had a grounding issue with my phone, though that may be because I have a case on it.
The only trouble I've had is the screen freezes when I wake it up, albeit VERY rarely. My boyfriend has the same problem, so I know it's not just me.
i hardly ever notice it. a few times i noticed it was this situation
i have the phone laying on my bed and i wake it up and try to unlock it (using the pattern lock) and it won't work or i have to try several times beacause it reads my touch as jumping around.
99.9% of the time though i'm holding the phone in my hand when i'm using it so i never notice it.
I may be wrong here, BUT. I think the 2.2 leak fixes it. i had the problem before the leak, sometimes when trying to scroll through apps or something with the phone laying on my bed it would think i'm long pausing on an app or it wouldn't scroll right. now it seems to be flawless.. only tested it for a few minutes trying to reproduce it, but still. usually it only took a few seconds to notice it.
shortbushemi said:
I may be wrong here, BUT. I think the 2.2 leak fixes it. i had the problem before the leak, sometimes when trying to scroll through apps or something with the phone laying on my bed it would think i'm long pausing on an app or it wouldn't scroll right. now it seems to be flawless.. only tested it for a few minutes trying to reproduce it, but still. usually it only took a few seconds to notice it.
Click to expand...
Click to collapse
could you test something for me since you have the leak? try a pattern lock and see how it goes.
FWIW, mine has had this issue from the start. Bugs me a little, but not enough to replace the handset.
the337 said:
could you test something for me since you have the leak? try a pattern lock and see how it goes.
Click to expand...
Click to collapse
my first incredible had the unresponsive screen, verizon replaced it and that one had it as well, I installed the leaked froyo and the problem is no longer there.
the337 said:
could you test something for me since you have the leak? try a pattern lock and see how it goes.
Click to expand...
Click to collapse
I have had the same problem you have had with both my bed and my couch. After reading the posts here I tried it and it seem that 2.2 has fixed it since I no longer have the problem. Not sure how thats possible if its a grounding issue but its fixed.
While I was unrooted, preparing to flash the leak, I went into the store and got them to exchange my phone. The new one works perfectly but i never tried the leak on the old one. I was told however, via HTC email, that it would not be fixed via update due to being a hardware issue. here is what they sent me. A stated earlier, my new phone now functions perfectly and my name isn't snoopy.
Dear snoopy
Hello snoopy, "Thank you for contacting HTC. I understand how important it is to have your HTC customized to your specifications. I am not sure which HTC device you are writing about, but there is an issue with the Androids. The touchscreen sensor is inconsistent, particularly when the phone is not grounded. Just putting a hand on the device grounds it just fine. This is a physical issue so updates will not resolve it. You do have the option to contact your provider for exchange. James, I hope I have answered your inquiry in sufficient detail. Please feel free to contact HTC at any time in the future. HTC Technical Support www.htc.com/us www.twitter.com/htc www.facebook.com/htc"
i was also told on the phone that exchanging wouldn't fix the issue, however it certainly did correct it.
spazzxb said:
While I was unrooted, preparing to flash the leak, I went into the store and got them to exchange my phone. The new one works perfectly but i never tried the leak on the old one. I was told however, via HTC email, that it would not be fixed via update due to being a hardware issue. here is what they sent me. A stated earlier, my new phone now functions perfectly and my name isn't snoopy.
Dear snoopy
Hello snoopy, "Thank you for contacting HTC. I understand how important it is to have your HTC customized to your specifications. I am not sure which HTC device you are writing about, but there is an issue with the Androids. The touchscreen sensor is inconsistent, particularly when the phone is not grounded. Just putting a hand on the device grounds it just fine. This is a physical issue so updates will not resolve it. You do have the option to contact your provider for exchange. James, I hope I have answered your inquiry in sufficient detail. Please feel free to contact HTC at any time in the future. HTC Technical Support www.htc.com/us www.twitter.com/htc www.facebook.com/htc"
i was also told on the phone that exchanging wouldn't fix the issue, however it certainly did correct it.
Click to expand...
Click to collapse
No but your name must be James ;p
Sent from my Droid using XDA App
luniz7 said:
No but your name must be James ;p
Sent from my Droid using XDA App
Click to expand...
Click to collapse
How ever did you know that?. I just removed the places with my full name, not worried about being 1 in a million people with the name James so its all good.
Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.
Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.
It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!
Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.
Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium
I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.
This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
Click to expand...
Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
Click to expand...
Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
Another case of bent at the volume rocker area. Always been in a case & Tempered Glass Protector, never sat on (keep in shirt/jacket pocket; couldn't put it in my back pocket if I wanted to, as I am in a wheelchair). Bought from Google shortly after release date. Additional issue is that because of the bend, the "volume down" button is "flakey"/sometimes unresponsive.
In my opinion (I know others have argued otherwise), this is a warranty issue. So, what is the best way to "present" this to Google to make the issue of getting a warranty replacement easier?
Should I only tell them about the volume rocker issue so it doesn't "deteriorate" into an issue of "cosmetic" damage? (The bend is minor).
Assuming they replace under warranty for the volume rocker issue, will they "cross-ship")? (I'm disabled, and rely on my phone a lot, so I don't want to be without a phone.
Thanks for any suggestions.
I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!
Just call them, lol. I've never had problems dealing with Google.
Sent from my Nexus 6P using Tapatalk
FuMMoD said:
I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!
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Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!
Google denied my RMA
asj0422 said:
Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!
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1. By chat on the device webpage
2. It took 2 days to ship. It was free by Google through FedEx.
3. They place a hold on the device amount until you return your old device. You had 14 days. Afterwards they keep your money if you haven't sent it back.
michaely123 said:
Google denied my RMA
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Did they say why?
asj0422 said:
Did they say why?
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Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
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Did u get it from the playstore?
Sent from my Nexus 6P
aalupatti said:
Did u get it from the playstore?
Sent from my Nexus 6P
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Yup
michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
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They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.
millerd79 said:
They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.
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LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.
michaely123 said:
LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.
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My first 6P did this and they RMA'd it. Tell them it's not cosmetic, it's hindering your ability to toggle volume, they'll replace it.
This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).
thesticks00 said:
This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).
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You should return to stock if you are going to RMA device. Easiest way is to download latest image for device from Google, unzip and run flash-all.bat command in fastboot like Google suggests. Following the XDA instructions instead and flashing everything separately is unnecessary for a clean install.
Man I thought I was the only one with this issue. Today was it for me, the bezel snapped. I haven't dropped it or sat on it or anything. The bezel seems to be bending at the same spot as everyone else by the volume button.