Database Users

Pocket PC 2003 Phone Edition Software Upgrade release fail

Hello,
I have a T-Mobile Equipment Model PW10B1 Pocket PC Platform, with the ROM Version: 3.14.40 ENG, Radio version: 6.18.
After contact de T-Mobile the first time about a new Upgrade, they have respond to me this:
"You will be able to download the Pocket PC 2003 Upgrade by going to:
http://www.t-mobileapps.com/downloadcenter/Software/RUUv2.07_CEv4.01.16.exe
Thank you for choosing T-Mobile
Sincerely,
T-Mobile USA, Inc.
Customer Care Specialist "
After download the Upgrade, i tried to install the Pocket PC 2003 Update, but without success: When i start the Upgrade from the directory, C:\Program Files\Pocket PC 2003 Upgrade Utility, and after the First restart of the Pocket, i see a message on the Pocket Screen " Upgrading Wireless Capabilities..", but when finally it arrives at 100%, i receive a new message "Retry Again...", and he starts to Upgrading Wireless Capabilities Again. The problem is that he does not stop repeating this operation. After six repetitions I disconect the equipment from the PC (I know that in the installation it said "DO NOT DETACH DEVICE FROM PC...", but this did not seem normal. Then I was with a problem, because the equipment did not function 100%. So, i tried to make a Full Reset on the equipment, thinking that it would come back to factory remain, but without success, because now when he starts he starts a boot T-Mobile and after that the screen is always blank, and after a few minutes he restart alone again and again. Please Help me...
I trieed to contact T-Mobile but without success, the replay i have for them:
"Upon further research of your situation, it appears that we cannot assist you via this channel. Unfortunately our group does not possess troubleshooting documentation to support this type of advanced software issue.
You will want to contact T-Mobile "Tier 3 Data Support" by calling 1-800-937-8997 and requesting to speak to the above mentioned group. We apologize for any inconvenience this may cause.
If you have any other comments, questions or concerns, please feel free to contact us anytime.
Thank you for choosing T-Mobile.
Benjamin
Technical Support
T-Mobile"
I have already tried to contact Tier 3 Data Support, but they told to me to contact Vodafone in Portugal.
Best Regards,
[/b]

dont! write your IMEI number in public
it's a private unique number

Qtek 9100, IMEI numbers and the warranty**potential problem

I bought my Qtek 9100 from an electronics store in London, they get them from a company called SmartDevices (also a UK company).
To start off with, I tried to register my phone (via the IMEI number) at qtek.nl, qtek.nu, qtek.se, and any other qtek site I could find that allows you to register, but was told by all of them that my IMEI number is not valid. I thought this was odd, and I have seen a few more posts where people have said they were told the same thing.
I also was concerned by a few posts that the 2-year warranty doesn't seem to have a phone number or company to call when the phone needs repair. Well, I carefully read every word of the warranty and found that I am to contact a company called Teleservices at the website www.teleservices.com. They are the authorized Qtek service center for my warranty. I emailed them to make sure they were in fact my service center. I even quoted the line in the warranty that says they are the service center. They responded and told me that they are a Dangaard Service Center only for the Qtek phones distributed by Dangaard and that my IMEI number is NOT a Dangaard phone. They admitted that was confusing because why would my warranty card give me their information if my phone's IMEI is not one of theirs. I was then asked if I had bought a refurbished phone that had had the motherboard replaced (because that would have changed the IMEI number). I called the shop I bought it from and they told me they only deal in new, not 2nd hand phones.
It seems that the majority of the Qtek sites are Brightpoint which is the other Qtek distributor besides Dangaard. This could pose a serious problem for many people who are finding that their IMEI numbers are not Brightpoint and they aren't Dangaard, then who? And why would the warranty cards give wrong information.
I have a feeling that my 2-year warranty is void.

Intresting story which I will follow but 1) Contact Qtek directly - see what they say 2) Your covered by 12 months min any way by law how ever you need to take that up with where you bought it and 3) There is always Trading Standards... but it sounds like its the supplier that has the problem not the shop where you bought it.... may be they have other more legal options they can bring to bear.
Terran

There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.

kpence73 said:
There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.
Click to expand...
Click to collapse
Then take it up with the store... if no go Trading Standards for false advertising...
Terran

Touch HD unlock by code service

Hi I can currently offer sim unlocking for Touch HD by code for £12.99
Simply supply me with details of country & network the device is locked to & the IMEI number
*be 100% sure to supply the correct IMEI*
Far simpler & safer than using patched radios to flash unlock & basically the same price.
Code unlocking also should not infringe your device warranty.
For more details PM me.

[SOLVED] [Q] How/Where do I register my new N10?

I normally register my hardware products with the manufacturer right after verifying that it works. Some manufacturers insist that this is done within 30 days of your purchase.
I bought my N10 through the Google Play store and read the Warrenty document which only mentions Samsung. I have gone to both web sites and cannot find out how to register my N10. The Samsung site does not seem to recognize the N10 model number (GT-8110) which is the first step in their on-line registering process. It tried the variations "8110", "Nexus 10" ... etc, but none seemed to be recognized as a valid model or product name.
Of course my Google account has my device listed but is that enough in case I need to make a warrenty claim 10 months from now with Samsung?
If anyone knows the answer to:
1) Do I need to register my N10 with anyone but Google to get the Samsung 12 month warrenty support?
2) If you can register your N10 then what is the url or process?
Thanks
Doug

Re: [Q] How/Where do I register my new N10?
Your warranty is with Google as they sold you it so if there are any problems during the standard warranty period, it is them who will repair/replace it/send it to Samsung.
You are not obliged to register for the standard warranty.
Sent from my Nexus 10 using Tapatalk HD

NUC and Sony Warranty

I want to unlock my Z3 Compact from Vodafone in the UK, and move to 3. Vodafone charge £20 for a network unlock code, whereas third party options offer a NUC for £5.
However, using a third party sourced code invalidates the warranty from Vodafone (expected) and direct with Sony! I would have expected Sony to support their phones irrelevant of network registration, but this is not the case... they say that entering a third party supplied NUC is "tampering with software".
I realise xda is the place for "tampering", but I don't mod all my hardware, primarily because I use Sky Go on some devices, which means no rooting, custom ROMs, etc. It pains me, but, if I am not going to root, etc, I think it is worth paying Vodafone to keep the remaining 18 months of warranty. What does everyone here think? While I am not entirely surprised, I am really disappointed in Sony for supporting this corporate back scratching with the networks.
Here is the transcript of the support chat:
Anna: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
Stuart: Z3 Compact on Vodafone
Anna: Thank you for providing me with this information, with regards to the query you posted if your device is unlocked by a third party, this would void the warranty on your device
Stuart: Even if unlocked with a NUC (not using cable/hardware). Does this impact the integrity of the hardware?
Anna: If you request the NUC code from the network, this will not void the warranty on your device.
Stuart: OK. Are you able to tell me why there is this difference?
Stuart: I expected Sony to support their hardware irrelevant of a network lock in the software.
Anna: When a third party unlock the network on a device, they would not get the code, they would need to tamper with the software on the device to change the status. Tampering with the software would void the warranty.
Stuart: What I have seen is third parties supplying an NUC code that is entered by me when I put a new SIM in the phone. Is this not the same as getting a NUC code from Vodafone?
Stuart: They say they get the code via Sony Servers
Stuart: and is connected to EMEI number
Stuart: The phone would not be out of my hands, so cannot be tampered with
Anna: No you would need to get the unlock code from the network directly to ensure that the warranty is intact Stuart
Stuart: I understand that is your policy, however, I am wondering what the reason is... are you able to shed more light on this policy?
Anna: I have already given you the reason, if the code is not authorised then it is still classed as tampering with the software.
Stuart: I see. Thanks. It is a shame that Sony will not support the hardware separate from the software.
Click to expand...
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