Database Users

For All USA based sad Radio Stack (Failed) users

Call siemens customer support for the failed radio stack 1% or other failed error message users
Siemens will fix/flash the xda for free all u pay is for shipping it to them the will flash it and send it back USPS priority mail...
make the call !!! i did , shipped today (no waiting on the return)

Siemens rebuild after pc2003 upgrade 1% failure
I too had the failure. I sent my SX56 to Siemens. they promised 10 working days. it turned into 18 working days. Their reason was they are having a flood of failed sx56 pc2003 upgrades.
I do not know if they are looking into the problem. I would hope they would place better controls for the upgrade if it has known failures. Such as: You must have rom version xx.xx, radio version A.xx.xx etc.
I see others attempting to load via an sd load. I am very much a novice and I do not yet know how all that works.
Russ

currently siems seems to suck... they gave me high hopes too mine was received by them on the 16 od feb and still waiting...
i am not sure if the radio stack can be upgraded by SD card... i beleiv e the only possible soln is SERIAL flashing which needs more than he cable... so we kindof have no other options yet

I saw on the xda site that special rom can be loaded which whould allow me to unlock sim. But I also saw people saying that they could not upgrade to PC2003 which the Special Rom.
I think after you get your Seimens back you may want to hold tight. I am going to wait and see what Cingular offers when the smoke clears.
They may offer a free upgrade and help.
Russ

I think Siemens are being very favourable toward people with failed upgrades, after all it is a FREE upgrade to the latest operating system, they would have been in their rights, having warned about flashing roms being a dangerous process whereby it could render the xda useless, to tell you to pay to rectify the problem. They should be commended on their willingness to help people despite the fact that it will cost them money to do so, so give credit where credit is due please.

I agree, we should not look unfavorably to a free upgrade. It is odd that so many sx56 units are showing up as failed upgrades however.
I suspect there is some issue with the rom update they offered some time ago. Hopefully, they will do further testing and revise the download version.
I will hold off trying again until I have spoken live with them to discuss potential causes.
I will pass along all that I find out.
Russ

cruisin-thru said:
I think Siemens are being very favourable toward people with failed upgrades, after all it is a FREE upgrade to the latest operating system, they would have been in their rights, having warned about flashing roms being a dangerous process whereby it could render the xda useless, to tell you to pay to rectify the problem. They should be commended on their willingness to help people despite the fact that it will cost them money to do so, so give credit where credit is due please.
Click to expand...
Click to collapse
Oh sure i am willing to give them credit that is why when i found out they were being so good and offered to fix it for free i came back here and told the rest of the folks... but the issue is ever since they wont give me an update or an ETA is why i say they suck... i am still looking forward to a fixed ph... try call them and they say one more week (every week) i even asked them to send it back without fixing so i can do whatever they said they can initiate it but dont know how long it will take to do that either
that is why the frustration....

update Siemens web site says shipped today...
awaiting to see what they have done on it...

After the phone was returned, then what?
Just curious if anyone who had their XDAs flashed back to PocketPC 2002 at the Siemens service center was able to try the Windows Mobile 2003 upgrade again (and have it successful).
I'd like to try to upgrade to WM2003 again -- anyone have advice for avoiding the radiostack upgrade failure that screwed my unit in the first place? My failure occured when the handset received a phone call just after I started the upgrade process.
Thanks --
Sean

got the ph back yest (overnight though they mailed it usps priority) must day am a happy camper again thanks to siemens
update:
what they did is probabbly replace the radio part of the phone,(ph has a new IMEI # and call timers were at 0) either that or they replaced the mother board and restored to ppc2002 with radio 20.10 (locked to ATT)
i went to 3.17 unlocked it again
upgraded to 2003 rom from lumpi's web site and left the radio there this time. actually getting a better signal strewngth then the new radio stack....
so there is the current status.

Siemens turnaround quote is now 30 days
I just talked to Siemens as they have had my phone for two weeks. It is still in queue to be reflashed. They also told me that they will NOT flash to WM2003 or the new radio stack. I will get it back with PPC2002 and the original AT&T radio stack. They indicated that the upgrade was the users responsibility. They also acknowledged that it may fail again leaving the phone unusable. You get the feeling that both Siemens and AT&T just wish they could forget the SX-56.
BTW, I don't consider the fact that Siemens is doing the reflash at no cost something to brag about. They would not have been in this mess if the upgrade had been more thoroughly tested.
I had planned to have the PPC Tech guys upgrade the Ram and battery in my SX-56, but I wonder if it makes any sense to further invest in this idea of a combo PDA/Phone.
david

They would have been within their rights to have never released an upgrade so how you can fault them for giving a free upgrade is beyond me, by the way I have upgraded several xda's with the wm2003 official flash and had zero problems, its the radio stack that causes all the trouble, if your radio stack isnt broken its best to leave it alone, I was very happy to get a free official wm2003 upgrade. I have a Toshiba e740 and have been told by the makers that an upgrade to wm2003 is not an option but if it was it would cost a fair bit of cash so I have a flash upgradable pocket pc that will forever be stuck on wm2002 unlike xda owners who got it free from Siemens/ATT

Can anyone tell me where they called? My 2003 upgrade failed and my PPC has failed!! I am completely lost without it!!
PS ATT has forgotten the SX56 as they no longer carry it or sell it.
Which has pretty much been the case since the begining. The ONLY support I have ever recieved has been from this site.

Work around the RSU issue to upgrade to WM2003
I used the OSImage tool from this Web site to manually upgrade to WM2003 (after I had to send my SX56 back to Siemens for a re-flash to PPC2002). I didn't upgrade the radio stack -- really just wanted WM2003 so that I could get a mute buttom.
No problems since the upgrade, for what it's worth.
-s

I fix all dead Radio stack failure, no need to wait , same day service!

Re: After the phone was returned, then what?
ts96740 said:
Just curious if anyone who had their XDAs flashed back to PocketPC 2002 at the Siemens service center was able to try the Windows Mobile 2003 upgrade again (and have it successful).
I'd like to try to upgrade to WM2003 again -- anyone have advice for avoiding the radiostack upgrade failure that screwed my unit in the first place? My failure occured when the handset received a phone call just after I started the upgrade process.
Thanks --
Sean
Click to expand...
Click to collapse
I have gone from the original AT&T ROM to the Siemens 2003 Update to the XDA 2002 SE back to the original AT&T ROM and so on and so forth...the radio stack on any of them are just down right horrible. ALL OF THEM ARE CRAP. I had to go back to using my PALM TUNGSTEN W in order to make and receive phone calls, the main reason for getting a phone right.
Its just so disappointing. SO SO Disappointing. And no one should blame Microsoft, this isn't a Microsoft issue. I have another PDA/GSM Phone that doesn't fustrate me the way this one does.
Just sickening.

Bluetooth headset issue - o2 helpdesk response

FYI - THis is a response that i got back after submitting a support request via the web-site (www.myxda.com). Perhaps if we all log calls with them they will get the picture of how annoying this is!
From : [email protected]
Thank you for choosing O2!
With regards to your query below, you may want to try performing the below steps to rectify the problem:-
1) Go to Start-> Settings ->System-> Power
2) Untick the auto turn off power function
3) Try using the device again.
For your information, our engineers are working on an upgrade for the device which may resolve this issue for the device, and we request your patience as we will try to expediate the development of the upgrade.
Warmest Regards,
Lionel Lee
O2 Technical Support
Asia Pacific Region

Got the same canned message...
after complaining about their unacceptable solution, I got this on March 4th:
Thank you for choosing O2!
With regard to your query below, we have already highlighted this issue that some of our customers face to our engineers, and they are currently working on a patch, to which the release date we are not being informed yet. Once the patch is ready, it will be released on our website www.seeo2.com for our users download. You may want to visit the website from time to time for such information.
Warmest Regard,
Josherine Toh
O2 Technical Support
Asia Pacific Region
They are quite a bunch of hard working, fast acting engineers, aren't they?!?

Truly Disappointed in myself

Hi All, I have to say, I think I have bitten off more than I can chew....I can't get the upgrade to work even using the NOid file as instructed..... I can't get pocket outlook to load ont my xda from supplied disc...the option is ghosted and won't let me select it for install......just connecting my xda and syncing leaves me with an exclamation mark and the support code 85010014, none of the info is txd to my xda...... I can't load gprs monitor as it says I need to upgrade my rom first... I was quite happy with my ipaq h5550 everything worked, linking up with my nokia 6630...... Now I'm totally baffled and feel well out of my depth with the xda I can't get the basics to work please help.
Regards
Tim

Is this a ROM upgrade?

think of a ppc as a computer.
if it doesnt work, format it and start again.
a complete flash can be done quite effectively in less than an hour, then reinstall your apps.
it can be unreliable, pedantic, and even stubborn. some devices simply dont work and get sent back.
in the end though, all the people here are willing to help, so if you can perhaps take some time, and be more specific. i would simply start again. if your not particularly conversant nor knowledgeable in any particular area, then consider being careful and getting some good back up software (2 days to go from SPB).
reflash your device entirely, again. if it fails, flash it again. if it still fails, post a description and a request for help online while you do it, or plan it and use either PM or Messenger with somebody who might be able to help. if you are upgrading with legitimate bone fide released rom from your suppliers, get them to help you.
if you are using cooked roms, or the beta version, there are a few here (not I), that will help, but many work so some forewarning and preparation might be required. if you are not that experienced at it, step back to the released roms from the suppliers, beta's are just that.
repost, with clarity and details, including the version you are on, the version you are stepping to, the details of the device manufacturer (dont say HTC eg Imate, O2, dopod etc).
In other words, I am not much help, cause you aint given us enough to go with.
Regards
S.

Outlook sync problems
Thanks Simon, I contacted my supplier (o2) with good results...
Just in case anybody else is experiencing the same problem with their outlook sync...........I phoned o2 technical who were very helpful and informed me that if I removed MS Activesync 4.0 (supplied with disc) from my pc, reboot, then download and execute MS Activesync 4.1 from MS website (just google 'activesync 4.1') then finally reboot after installing MS Activesync 4.1 (before connecting your Exec). Once rebooted connect your device and.......presto everything is working fine..
Hope this helps someone.
Cheers
Tim

softbank email address

Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle

BLACK EAGLE said:
Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle
Click to expand...
Click to collapse
http://mb.softbank.jp/mb/en/support/
before you contact softbank, you should understand softbank does not export x01ht, does not sell unlocked phones or does not sell x01ht with english windows mobile 5.0. they only sell x01ht with a mobile phone contract.
if your device is unlocked or has english windows mobile 5.0 or you do not have a contract with softbank, it was sold either as an invalid second hand or as a result of fraud.
if you told softbank that you got your device in thailand, it was unlocked or had english windows, i am 100% positive they would not help you. also, softbank warranty is good only in japan. *hint hint*
you should talk with the person from who you bought your device...
hard reset first to check if it's really broken.
by the way, it's hard to understand what is really a problem with your wifi setting... wifi connection is not in connections but in WiFi (Wiress LAN?) in my control panel...

Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...

BLACK EAGLE said:
Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...
Click to expand...
Click to collapse
hi b eagle,
i did not mean hardreset by pushing the reset button. please read here;
http://wiki.xda-developers.com/index.php?pagename=Hermes_For_Beginners#hardreset
(remember you will loose all data by hardreset!!)
i wanna help you, but i don't understand what you are really looking for... what do you mean by "the register list to check"? registry? if so, which key of the registry do you need?

WIFI connected but ...
Hi qtotter,
with the link that you sent me I find the reply to some questions:
My ppc is branded SB but inside there is the tytn english sw, the extended ROM contain the: HTC TyTN 1.18.255.106 ExtROM WWE
I had hard reset but nothing change!
The NETWORK MANAGER show me that the tytn is CONNECT to wifi but in the CONNECTIONS always appear no any presence of WIRELESS SERVICES that I can use to browse my server , internet and/or skype
Really I don't unterstand what's happen!
with this now what you think about?
may be that there are corrupted files that avoid to install few commands?
Regards Freddie
PS: which are the other part of sw that are install from the device supplier but that are not include inside the rom place?

sim unlock

hello,
today I bought credits for ezSEMC software to sim unlock my xperia. I'm trying to unlock it for 10 hours but i can't.
Waiting phone attach...OK
EROM VER: R9A021
CXC: 1241-3656
IMEI: ------------
Model: SO-01C
Get server list...OK
Connecting server...OK
verify user...OK
Server under maintainence,Please try after sometime
elapsed: 12Secs
is this error because of my computer, phone or cable? or server?
thanx

Read the message again, specifically the line "Server under maintainence,Please try after sometime".
That means the server is unavailable because of maintenance

I purchased the same utility to unlock my Arc as well and have encountered the same server maintenance status. It has been like this for the past 6-7 hours. Not complaining, just letting others know there is more than one person experiencing the same issue.

Mine has been like this for 3 days now, really pissing me off. ezSEMC had better work soon!!
Was origionaly counting down to midgnight, but after that it said "after sometime"
Was informed that the server is under maintenance and can only handle 20 requests a day and it resets at midnight, but tried that too and no unlock.
Anyone know an alternate?

Dear Customer
Apologies for the delay in unlocking your X10,X8,Arc, X10 mini etc..
Sony ericsson recently has started blocking the unlocking dongles and at this moment, we must be carefull not to exceed the number of unlocks that is restricted per each dongle.
I will be able to activate your account to perform the unlock immediately. But the unlock must be performed within 5 minutes of activation, because the account will reset again.
Inconvenience caused is deeply regretted.
There is a huge risk running the dongle at these times as each of these dongle costs a min of 20k euro and the risk of it getting blocked is very high.

If it is very urgent, please PM me with the user id that you got from us and your phone no.
I will active it and send you a message on your phone, so that you can unlock your device instantly.
PS : I can do only for a limited no of people

ferraripassion said:
If it is very urgent, please PM me with the user id that you got from us and your phone no.
I will active it and send you a message on your phone, so that you can unlock your device instantly.
PS : I can do only for a limited no of people
Click to expand...
Click to collapse
PM sent.... Thank you!!!

ferraripassion said:
If it is very urgent, please PM me with the user id that you got from us and your phone no.
I will active it and send you a message on your phone, so that you can unlock your device instantly.
PS : I can do only for a limited no of people
Click to expand...
Click to collapse
@ferraripassion... I received your text message and was able to login with ezSEMC and unlock my Rogers branded Arc. After trying two other providers who were unable to unlock it, your service was able to get the job done. Thank you very much!!!

i have a same problem with my X10i . just sent PM to ferraripassion

i have a same problem with my X8 . just sent PM to ferraripassion

beware, unlocking by cable will void your warranty. factory unlock codes will be a much better choice without any limitations. accepting orders now

Unlocking Troubles
I paid $39.99 to get my unlock code to a website which was mentioned here (if people can tell me whether I can write their name or not?)
and after going through the code check which came back saying yes we can unlock it now I am receiving emails which is saying the following
"Dear Valued Customer,
First of all we would like to apologize about the delay in unlocking your device.
We have just been notified the Xperia Instant software will not available until further notice (1-2 weeks), thus you may have been receiving the "remote dongle not available" message in case you wanted the Instant unlocking software.
This is a global issue and we can guarantee you no where will this method be available anywhere else.
The fastest method to unlock your phone in the meantime is to retrieve the unlock code via the manufacturer method. The unlock codes will be ready in about 3-5 business days after submission. xxxxxxxxxxx.net deals directly with the manufacturer for these codes and there will not be a faster alternative anywhere else. Our automated system will email you once you have submitted all your information.
WE NEED THE FOLLOWING FROM YOU:
As soon as possible please send us the following information
1.) The IMEI number of your phone (press *#06# as if making a phone call)
2.) Phone Model and Network it is currently locked to
3.) The S/N of your phone: To find the KBH (S/N) on your Sony Ericsson, just press: >*<<*<* (right arrow, star, left arrow, left arrow, star, left arrow, star)
- then select “Service Info”
- then select “Configurations"
- you will see your IMEI + KBH info (it will look something like ex: s/n T261934R21)
4.) Check the counter of your phone: We need to check that there is enough attempts to enter the unlock code into your phone, please reply back with the necessary information:
With a Non accepted simcard start up the phone. When the screen says "emergency calls"
1. Start up the phone and press the Menu key ( ) and Back key ( ) as follows:
2. Pressing Key Sequences: Menu Back Back Menu Back Menu Menu Back
Note: Please make sure the phone have SIMLOCK when pressing these keys to get into the Service menu.
Also You can check there is counter of wrong
code is blocked.
Please send us this information as soon as possible, as we can guarantee no other company will be able to retrieve Sony Ericsson Manufacturer Unlock codes faster than us.
Thank you and once again our sincere apologies"
I started to worry I have been ripped off.
Can anyone shed any light on this?
Thank you.
Koray

ferraripassion said:
If it is very urgent, please PM me with the user id that you got from us and your phone no.
I will active it and send you a message on your phone, so that you can unlock your device instantly.
PS : I can do only for a limited no of people
Click to expand...
Click to collapse
PM sent. Thanks.