I bought my Qtek 9100 from an electronics store in London, they get them from a company called SmartDevices (also a UK company).
To start off with, I tried to register my phone (via the IMEI number) at qtek.nl, qtek.nu, qtek.se, and any other qtek site I could find that allows you to register, but was told by all of them that my IMEI number is not valid. I thought this was odd, and I have seen a few more posts where people have said they were told the same thing.
I also was concerned by a few posts that the 2-year warranty doesn't seem to have a phone number or company to call when the phone needs repair. Well, I carefully read every word of the warranty and found that I am to contact a company called Teleservices at the website www.teleservices.com. They are the authorized Qtek service center for my warranty. I emailed them to make sure they were in fact my service center. I even quoted the line in the warranty that says they are the service center. They responded and told me that they are a Dangaard Service Center only for the Qtek phones distributed by Dangaard and that my IMEI number is NOT a Dangaard phone. They admitted that was confusing because why would my warranty card give me their information if my phone's IMEI is not one of theirs. I was then asked if I had bought a refurbished phone that had had the motherboard replaced (because that would have changed the IMEI number). I called the shop I bought it from and they told me they only deal in new, not 2nd hand phones.
It seems that the majority of the Qtek sites are Brightpoint which is the other Qtek distributor besides Dangaard. This could pose a serious problem for many people who are finding that their IMEI numbers are not Brightpoint and they aren't Dangaard, then who? And why would the warranty cards give wrong information.
I have a feeling that my 2-year warranty is void.
Intresting story which I will follow but 1) Contact Qtek directly - see what they say 2) Your covered by 12 months min any way by law how ever you need to take that up with where you bought it and 3) There is always Trading Standards... but it sounds like its the supplier that has the problem not the shop where you bought it.... may be they have other more legal options they can bring to bear.
Terran
There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.
kpence73 said:
There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.
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Click to collapse
Then take it up with the store... if no go Trading Standards for false advertising...
Terran
Related
need to regiter at www.myxda.com and download the software upgrade. can someon ehelp as my device's IMEI is considered invalid for some reason
Thanks
O2 Technical Support, Asia Pacific Region have been no help
I have a O2 XDA which I am using in Melbourne, Australia but had purchased from Uk and had it unlatched before coming to Australia
I have been trying in vain to register the unit at www.myxda.com and it considers the IMEI number as invalid.
Can you please give me an IMEI number thats good for registering cause all I want is to be able to download the software upgrade
Hi,
I am suffering the same problem as you too. I just purchased my Brand-New O2 XDA2 Asia. But the IMEI printed on the back of the device (uncovered after by removing the battery pack) is NO Good for registering. By pressing "*#06#" directly on the phone dialer, the displayed IMEI is STILL NO GOOD for registering into "www.myxda.com". The displayed IMEI is 17 digits. I googled it on the web about IMEI and the results came back it as should be an Uniquely defined 15 digits. After I tried with the whole 17 digits or just the 1st 15 digits for their own web registering, ALL FAILED. Many tries from asking help from that Officially Authorized(they claimed that authorized by O2-Singapore) Retailer where I had purchased my XDA2 from. No good answer back after all. They even told me that they had never given it a try to register into "www.myxda.com" at all, because they didn't have an XDA2 device to do that. Wow, what a BIG supprised me! They sold it many but they just didn't have a device for registering test.
What a DAM* SH*T service they are!!!
What a DAM* SH*T service they are!!!
What a DAM* SH*T service they are!!!
Hi Guys,
This is a story we commonly hear over at the MTekk forums. It seems that the most common solution is to e-mail them with your problem, purchase details and IMEI on...
helpdesk-asia<at>O2.com or
contactusasia<at>o2.com or
myxda_asia<at>o2.com
...and they will add your IMEI to the database, which seems to be rather incomplete. Don't expect immediate turn-around on your request either, they can be a little slow.
Mike
knazar said:
I have a O2 XDA which I am using in Melbourne, Australia but had purchased from Uk and had it unlatched before coming to Australia
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Click to collapse
As it's a UK XDA Can you not just use the upgrade available for the UK version at www.my-xda.com ?
Hi,
Has anyone ever dealt with these people? I have been trying now for 2 days to get hold of them to get my JJ repaired.
They arent answering Telephone, the phone number given in the message is hard to make out and every connetation i have figured is a dead number. I faxed and emailed even and no reply.
So do I hand over my phone to someone i cant even get a hold of?!
Where else can i send my JJ for repair?
Cheers
Stot
What happend with you JJ?
www.htceurope.com <-- try them
I dropped it from about 2' and now its pretty dead.
ill try this number tomorrow thanks.
Stot
Ohhh..
My MDA Compact is much stronger.
I think it is not possible repair it by waranty.
Try to call to I-mate directly or speak with customer service at www.clubimate.com
I know expansys have had thiers repaired there - there must be a secret backdoor! I would ask I-mate if they have another number for them.
I realise that its not a warranty repair, but its probly cheaper than the £650 i paid for it. :lol:
Cya
Stot
Interesting.
So i called the HTC service center. And they were happy to take it for repair until i mentioned it was an I-Mate.
Aparently the motherboard in the different devices are different and they cant touch them. :evil:
Back to the drawing board.. Maybe id be best off sending it to spain or something.
Stot
Hi,
I purchased my QTEK 9100 in Hong Kong a few weeks ago, and today I was trying to guess on which web site to register.
I used the IMEI to find out the origin... My IMEI is supposed to be a I-Mate KJAM sold in UK.
My device has a QTEK logo, came in a QTEK box, with QTEK manuals, etc... Moreover the power adapter is continental Europe and not UK...
I would be interested in knowing:
1. Is it easy to change IMEI ?
2. Are there any other QTek with bad IMEI around
3. How to get more infos on my phone....
To check your IMEI/Vendor:
http://www.numberingplans.com/?page=analysis&sub=imeinr
Thanks for any help on finding where my phone comes from....
same here
Mobile equipment brand / model i-Mate K-JAM
GSM Implementation Phase 2/2+
Country of Approval United Kingdom
IMEI issued by British Approvals Board of Telecommunications (BABT)
yet mines a qtek brand same with box and what not and it does not register on imates website as the imei supposedly is not imate standard.
weird... but changing imei's is illegal and not the easiest of jobs!
Hi,
that system seems not to be very reliable.
It shows the same with my IMEI and my device is a original T-Mobile Germany MDAc. Bought in Germay in an original T-Mobile Shop, not online an not in other countries.
Greetz,
BugzBunny
really, i wouldn't worry - it is showing my Vodafone v1640 as and xda exec, seems like a crap tool to me.
This IMEI number seems to be correct, but we do not have any information on this specific handset. Please add the missing information below.
Dutch T-Mobile MDA Vario..
Checked 6 different devices.
Country of approval is always UK
And it treats ALL HTC devices as I-mate.
As i posted in mine, it is treating mine as an o2 xda exec, not an I-Mate
Could it be possible that this company are collecting IMEI-numbers?
Is it possible to use these in a unlegel way?
I entered the IMEI Number of my MDA Vario, Ericsson T65 and T100.. this 3 devices seem to be from the UK!
My Ericsson T39m´s IMEI is assumed by: Cetecom GmbH in Germany! :roll:
After searching the web for a while I found the following (scarce) information:
BABT in UK seems to be the main organization in charge of allocating IMEI number in Europe.
The first two digits of the IMEI corresponds to the organization allocating the number.
This explains why we all got numbers from UK.
This also means that there is no way to know in which country the product was supposed to be sold...
The best way to do so would be to contact QTEK with the S/N (or IMEI) of the device and ask them. But who is QTEK ?
Qtek and Dpod are trademarks owned by HTC.
Try to contact Qtek Europe ... http://www.qtek.se/europe/home.aspx
Hi all,
I'm trying to find the telephone number to call HTC to discuss the alignment problem with my TyTN. When I look at the USA site, it says to call your carrier, but obviously the US carriers don't have this phone.
Any ideas on a good number to call?
Thanks!
Chris
I e-mailed HTC USA regarding their ability to repair the HTC. They replied that since the TyTN is not officially marketed in the USA they are not yet prepared to repair them. They went on to say that a repair center will be opening soon in Houston.
I am in the same boat. I took delivery of a TyTN last week and the screen alignment problem surfaced yesterday. I e-mailed HTC Europe this morning and received a canned response that this was a known issue and that I would need to send the complete boxed package with all parts to the HTC repair center in the U.K.
The HTC USA website is www.htcusainc.com. Telephone numbers and the CSR e-mail address is on the Contact Us page. Good Luck!
Please post where you like (rapidshare,...), this dutch rom was installed on my device and now i need it to return to basics.
HTC should give people a backupcd, like when you buy a pc, you get oem Windows. I don't understand why i cannot find it online anywhere, they throw roms to your head at the carriers O2, T-Mobile,....
And totally no support, even no download when registered on HTC site
I think I have more support from XDA forum users than from the company i paid the HTC for... cannot wait till September for WM6 dutch (if not delayed as usual). 1 month without GSM & GPS is impossible.
i bricked mine the first time.
brought it back to the phone shop with the massage "it is broke"
they have repaired without any questions
no such service from your provider?
Slow repair service
Yes, i bricked it also first, rom number was original on startup screen, now it's the 3.7.0000. Received it repaired also without questions, but took 6 weeks, by then the WM6 dutch should be out
Marcus_de_zwarte said:
i bricked mine the first time.
brought it back to the phone shop with the massage "it is broke"
they have repaired without any questions
no such service from your provider?
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