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[Q] Send hard bricked G2 to LG for repair

Hi, i was just wondering if anyone has got your hard bricked LG G2 repaired by LG itself? It doesnt matter if it was a paid repair...

plunplan said:
Hi, i was just wondering if anyone has got your hard bricked LG G2 repaired by LG itself? It doesnt matter if it was a paid repair...
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I have - it took about ~2 weeks and the repair itself was free even though I had previously rooted it. Supposedly the "power board" went out and they replaced it.
I did notice a few minor scratches on the screen when I got it back (wasn't there when I sent it in.) but I was overall pretty satisfied because I figured they were going to charge me since it was rooted.

Ascertion said:
I have - it took about ~2 weeks and the repair itself was free even though I had previously rooted it. Supposedly the "power board" went out and they replaced it.
I did notice a few minor scratches on the screen when I got it back (wasn't there when I sent it in.) but I was overall pretty satisfied because I figured they were going to charge me since it was rooted.
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Thanks for your answer, i hope wont get charged either. I will update with the outcome

I guess they would do it. I wouldn't consider it ethically correct to send it in for a free repair because of a hard brick (which basically is your fault) but everybody has their opinion.
Sent from my LG-D802 using XDA Premium 4 mobile app

I was considering buying a new logic board too, but i only seem to find bad esn ones on eBay

Samsung support experience.

So the charging port went bad on my rooted note 3, contacted Samsung support and they agreed to repair it, so I sent it to their repair center in Texas.
I was able to keep track of the repair updates through Samsung site....Oddly enough it stated they replaced the LCD (why are they replacing the screen?!) next update was BER. Beyond repair because of root? Fine! (I get triggering knox voids warranty) I will just repair it myself.
I get the phone back, clearly it's been disassembled even one screw is missing. But no evidence of screen replacement (same frame) and the charging port was not replaced! terrible Samsung support experience I don't know why they would even disassemble the phone if they aren't going to fix it....Wouldn't they check for root ahead of time? Before tinkering with the hardware?!
I contacted support again and they aren't being helpful, no answers to actually what happened to my place. Does anyone know who I can contact to perhaps get this sorted.

6P Dead and Huawei Won't Help

I purchased a used Nexus 6P a couple of months ago. It died while I was using it a few days ago. It will not show any signs of life whatsoever. It will not even accept a charge.
I spoke to Huawei and explained the problem. They refuse to repair the phone even though I am willing to pay for the repair. They say that if I do not have a valid receipt (Ebay, Swappa, etc. don't count) that I am out of luck. Amusingly, I was told that they have a way of determining if the phone was ever rooted (which I do not believe) and that if it was ever rooted, this also voids their responsibility for repairs even out of warranty.
I have never had a hardware failure like this and have tinkered with perhaps 20 phones over the years. I have never run across this situation before.
Can anyone suggest an alternative or do I though this expensive device in the trash?

Man hate to hear that for you! I recently took my wifes LG G3 which would not keep the screen on and fixed it. I know it's a totally different issue probably. But the point was I was able to test my working G3 with hers and found that it was the MAIN BORAD...so I bought a $50 broken screen phone off eBay and opened it up and swapped boards. Phone works great now.
Wondering if something similar could be done for you. Maybe there are some "broken for parts" versions out there you could get for cheap. If your handy at all....it's typically just screws and small parts. You might even find a replacement video on YouTube.
Good luck! Sucks...sorry.

Thanks for the kind words. I agree that it is likely the main board, but the 6P is such a bear to work on that I am not eager to throw more money at it unless I could have some degree of confidence that I wil succeed.

Do you know where was the phone purchase originally?. Google or Huawei?
Sent from my Nexus 6P using Tapatalk

Sorry to hear!!
But actually, I do believe they can tell if the phone has been unlocked (which I believe you need to root)

The phone came from a re-seller, so it is impossible to say.
One can easily re-lock the bootloader. I don't believe that unlocking leaves a trail, so to speak.

For sure Huawei has a bad rep for customer support. A few good reports here and there, but mostly stories like yours. That is exactly why I bought mine directly from Google and purchased the Nexus Protect package. I paid a little more than getting it from Amazon, but the peace of mind is worth it to me. Perhaps you can find a local phone repair place to help you out?

I would happily send this to a third-party repair shop, but I cannot guess who would have access to the parts.

Call some of them and ask if they can get the parts.

Wow this is clearly unacceptable!! I mean the phone is not even 1 year old yet how can they refused repairing it? They want the receipt but who cares about that if the phone is not even 1 year old...
Stories like that make me dont wanna buy phones from Huawei anymore! Try again until they accept repairing it.
Sent from my Nexus 6P using Tapatalk

Talk to a local repair person and see what they will do. Parts are available (http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm), so the question will be if the repair person has had experience with the phone before and what kind of risk they and you are willing to take.

Does anything happen when you plug it into your computer any sound or vibration?
Sent from my Nexus 6P using XDA-Developers mobile app

Verizon Insurance?

I have insurance on my S5 through Verizon (not Samsung) where they'll replace my phone if it gets broken, even things not covered by the warranty like water damage. Will rooting my phone interfere with that? I have no idea if they check Knox or what. I know that the last time my phone broke, they did some sort of diagnostic thing on one of the built-in Verizon apps but I don't think they actually checked anything, just clicked through until it let them order a new phone. Does anyone know what they check for? If the app checks for root, does that disqualify you from getting a replacement? How hard would it be to hide root from them?
I ask partly because my phone is having some sort of battery issue and the system reports my battery health as being "good" so I'm debating if rooting would allow me to investigate the problem... But if it ends up that I need Verizon to give me a new battery, I wouldn't want rooting to mess that up.

You could just do a factory data reset and it would return it to unrooted factory system os before turning it in.
Sent from my XT1650 using Tapatalk

I have verizon premium insurance I wonder if I would have a deductible if phone is damaged?
Sent from my SM-G900V using Tapatalk

Warranty Exchange

I inadvertently zeroed out my LAF and BOOT partitions at the same time, as some of you know, which left my G6 only able to boot to fastboot (crippled) and stock recovery (useless). I felt I had nothing to lose so I sent it in for warranty repair.
LG repaired the phone free of charge, and deemed the problem "software failure", which is pretty cool considering the warranty was technically void, as I had unlocked the bootloader.
I find it interesting that they simply performed a software download onto the device, as download mode (resides in LAF) was toasted.
It shipped back to me today; I should receive it Monday or Tuesday. I'm anxious to see if the bootloader still shows that it has been unlocked (pretty sure it will, as I assume some type of qfuse is used for the counter).
I have read many negative reviews of LG's warranty service... I'm happy with them, but it could be that I was lucky enough to get a good technician.
More to come...

Wow, pretty cool of them!
Sent from my LG-H872 using Tapatalk

They did that same process to me a few times when i bricked my G4. They are definitely trying to provide great customer service and gain a better reputation.
Glad they didn't tell you your warranty was void.
Now all we need is the software and the process they used! Hahaha
Sent from my LG-H872 using XDA Labs

My friend got his G4 and V20 fixed under warranty without a problem. The G4 bootlooped. He told LG he bought the phone used from Swappa. They fixed it anyway. They also fixed his V20 after he dropped the phone and the volume down button stopped working. I hope to have a similarly positive experience if I ever need to make a warranty claim.

I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.

joedeuce said:
I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.
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So I take it you received the same phone you sent in?

treezy26 said:
So I take it you received the same phone you sent in?
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Yes

joedeuce said:
I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.
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When my G4 was labeled as a software failure they replaced the board completely. Which I found odd.
But new ports! I was happy with it though. Still am.
I'm pretty sure it is standard. They probably check foe damage and heating issues. Maybe do some cleaning.
You'd know if your board was different of we had a working version of TWRP...
Sent from my LG-H872 using XDA Labs