I have insurance on my S5 through Verizon (not Samsung) where they'll replace my phone if it gets broken, even things not covered by the warranty like water damage. Will rooting my phone interfere with that? I have no idea if they check Knox or what. I know that the last time my phone broke, they did some sort of diagnostic thing on one of the built-in Verizon apps but I don't think they actually checked anything, just clicked through until it let them order a new phone. Does anyone know what they check for? If the app checks for root, does that disqualify you from getting a replacement? How hard would it be to hide root from them?
I ask partly because my phone is having some sort of battery issue and the system reports my battery health as being "good" so I'm debating if rooting would allow me to investigate the problem... But if it ends up that I need Verizon to give me a new battery, I wouldn't want rooting to mess that up.
You could just do a factory data reset and it would return it to unrooted factory system os before turning it in.
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I have verizon premium insurance I wonder if I would have a deductible if phone is damaged?
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Hi I never dropped my galaxy s4 but it was on my bed on the blanket and didn't know it was there flipped the blanket and it fell on its corner onto the floor, and the screens pixels were busted it wouldn't display image but everything was fine. had the phone for 2 weeks brother went in and got it replaced and there sending it in for repairs, but what they don't know is that the phone is rooted so warranty is voided? Will they end up calling me back when they get to fixing it and rebooting it... and charge me a fee even though I ahve a brand new galaxy s4?
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
alex6speed said:
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
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Do you think it will happen to me im from canada and my phone company is bell mobility
unf0cus said:
Do you think it will happen to me im from canada and my phone company is bell mobility
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No idea ... hopefully they're a bit more forgiving.
alex6speed said:
No idea ... hopefully they're a bit more forgiving.
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Hey man I think I got an idea though
what if they call me about it the fee and I just say I never knew this would void the warranty and stuff and I didn't even know about warranty till my family told me, just like bs my way through it, tell them i got a friend to root my phone and stuff.
Then if that doesn't work just try and bargain with them or something, saying can I just pay the repair fee and trade back for my old phone(not rooting this phone yet...) and stuff?
You think any of these idea's will give me a shot
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
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lgkahn said:
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
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Is this true, I mean, I thought just rooting voids warranty because NOT just cause a hardware failure can happen, but because its just modifying the phone in a way you aren't suppose to or something like that. Every time I see something about rooting everyone mentions it voids warranty,
now to my main point on this though, I came across something from bell, and just want to clarify with your guys opinions.
Here's the link http://support.bell.ca/Mobility/Rep...rs_warranty_for_my_Bell_Mobility_device_cover
It says around in the middle that:
The manufacturer's limited warranty does not cover defects or damage caused
improper storage
damage from liquids
unauthorized modification
misuse
neglect
abuse
accidents
alteration
improper installation
abnormal operating conditions
events outside of human control, such as natural disasters, for which no one can be held responsible.
The key word here is caused
Now lets say my phone screen stopped working due to rooting and doing something you can with rooting the phone, warranty is voided.
Now lets say this for what really happened in my situation. My phone is rooted, but the screen is not damaged because of the root, it is damaged because I dropped it -- but they don't know that I just told them it was a defect that the battery screwed up the screen.
So technically I never voided warranty?! Thoughts?
You should be fine. Warranty should not be void from rooting, unless they can prove that rooting your phone caused the damage! US carriers really don't check anyway.
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Okay well I'm restoring my new phone back to how my previous phone was I backed it up using twrp onto my sd card,
so I custom recovered my new phone with twrp, and tried restoring it and it failed, then I remembered that I screwed up my phones lcd density so I installed another stock firmware using odin, then worked from there and installed a custom kernel then just before I damaged the phone I backed it up using twrp onto my sd card previously stated here.
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I've come to the conclusion after unrooting/changing to stock rom that my WiFi and Bluetooth is defective, cause it shows very little access points compared to other S4s and Bluetooth is intermittent cutting in and out.
It's been over a month since I've received the phone, would I still be able to bring it to a Sprint Store and exchange for a new one, or would I have to ship it in to Samsung. Also, would I have to stock recovery/unroot before I give it back to them?
Anyone who works at Sprint or have done this before, please let me know!
Thanks!
tinkleondabeach said:
I've come to the conclusion after unrooting/changing to stock rom that my WiFi and Bluetooth is defective, cause it shows very little access points compared to other S4s and Bluetooth is intermittent cutting in and out.
It's been over a month since I've received the phone, would I still be able to bring it to a Sprint Store and exchange for a new one, or would I have to ship it in to Samsung. Also, would I have to stock recovery/unroot before I give it back to them?
Anyone who works at Sprint or have done this before, please let me know!
Thanks!
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You must unroot. You must flash stock mdc odin 1 click restore and wipe fully. They will laugh at you if you dont.
Put it completely back to stock. Reset the counter and binary to official. Odin the MDL full stock with data wipe. Wipe/format the internal storage. Remove the SD card. Do full factory reset and format internal memory. Pray. Don't act like you've been mucking around with the phone. They might want to do a factory reset and or flash the rom to official stock again. Take it back the next day and tell them it's still malfunctioning. Hope they put in an order for a refurb. If you can replicate the problem, show them. Sometimes one repair center might be less likely to get you a replacement. Find another repair center. When I went to a different place with a previous phone, they were more inclined to just order me a replacement. I had to go back three times within a month to get a fully working phone, because the replacements were defective. Don't be a jerk towards the employees.
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I believe that it's a hardware defect maybe a loose wifi antenna. Went to sprint store and they're holding my phone right now, they said they'd charge $50 for repair if it's a defect but checkup is free.. I told them about a warranty and they told me that I'd have to go through Samsung to get that. Would it void my warranty if I opened up the phone myself?
If you have the TEP insurance a replacement would be free of charge.
You only have 14 days to return a phone if it is defective if the device was a new act or upgrade. A replacement without insurance is $50.
Your situation is difficult though. If the tech can verify the issue it is fine. Verifying your issue is not easy at all.
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supercholo said:
If you have the TEP insurance a replacement would be free of charge.
You only have 14 days to return a phone if it is defective if the device was a new act or upgrade. A replacement without insurance is $50.
Your situation is difficult though. If the tech can verify the issue it is fine. Verifying your issue is not easy at all.
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If the tech can verify the issue I'm still charged the $50 right? I assume the free warranty process through returning to Samsung would take like a month without a phone right?
tinkleondabeach said:
If the tech can verify the issue I'm still charged the $50 right? I assume the free warranty process through returning to Samsung would take like a month without a phone right?
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I was told around 2 weeks when I asked Samsung about replacing my phone because of a screen defect. Can't go that long without a phone though so I'm just dealing with my screen defect. I'll maybe get it replaced before I sell it or the year is up. Whatever is first.
Yeah I hate Samsung and Sprint, I'm probably going to have to pay $50 for a refurb'd replacement cause the phone they gave me is defective.
Does anyone know if I will void the warranty if I were to open up the casing of the s4?
tinkleondabeach said:
Yeah I hate Samsung and Sprint, I'm probably going to have to pay $50 for a refurb'd replacement cause the phone they gave me is defective.
Does anyone know if I will void the warranty if I were to open up the casing of the s4?
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Yes you will void the warranty if you open it up.
Has anyone had luck with getting a replacement thru warranty after being rooted? my vibration stopped and the warranty dept said they will send me a new phone... but also said i could pay the full price off the phone if the warranty dept finds i voided my warranty. this has me scared, im tempted to just pay the deductible on insurance rather than be at risk for the full price.
What firmware are you on? You can remove root.
jd1639 said:
What firmware are you on? You can remove root.
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currently removed root and on mf3... but i was amdl and removed root, as soon as i removed root it prompted me to install mf3, so i did. i guess im more curious if someones been denied due to havinig had root, assuming anyone who would of sent theres back would of removed root, but like they found traces of it
I've seen a lot of people here use warranty claim and none of them reported any problems. If you're unrooted no one can tell if it was rooted. I've personally sent two devices in over the years and had no problems. Both of them were rooted.
I was like that too (rooted on MDL though)...but I had to RMA to Samsung regardless. My LCD screen had discoloration and lines on it. It's in this topic if you're interested to read: http://forum.xda-developers.com/showthread.php?t=2395948
But in short. I called Samsung and made a repair ticket. Sent it to Samsung using free 2day air UPS they gave. I put a sticky note on my phone mentioning "Hardware problem - screen is weird".
I got my phone back 2 weeks later with everything fixed. Upon inspecting the receipt and email they sent me, everything was free because of my valid warranty. Once I found that out I was happy since I was worried about paying for some stupid fee :S
Unfortunately, they updated my phone to MF3, might have left my phone on for awhile during the repair and it auto-updated.
ok cool, i feel better about sending it in now. im sure i will still be wondering for a couple weeks until they clear it lol. thanks
So I went into my local mall and entered the Verizon store. Reason for my visit was to see if i can get a brand new s5. The s5 is waterproof and has a shield that covers the charger port. Well from normal use mine broke off. I just got my nexus 6 in and plan on selling my s5 to offset some of the cost. The clerk in verizon days he can process the warranty claim for me but if verizon determines it wasn't a phone defect I'll get charged up to 500 dollars. He also said if the Bluetooth wasn't working or something yes there wouldn't be any question it was my device and a worthy factory warranty claim. My question to ypu guys is does anyone have method to do just that. Not just disable my Bluetooth or anything that would suffice but break it lol. The phone is no where.near a year old yet. I could sell mine the way it is but it's not waterproof anymore. Any suggestions or advice on how I can permanently disable a feature that would allow a factory warranty claim to go through successfully? Please don't tell me I'm being greedy or just sell it the way it is. If u have some info that could help I'd appreciate it.
Thanks very much
MATT
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h2oburymatt said:
So I went into my local mall and entered the Verizon store. Reason for my visit was to see if i can get a brand new s5. The s5 is waterproof and has a shield that covers the charger port. Well from normal use mine broke off. I just got my nexus 6 in and plan on selling my s5 to offset some of the cost. The clerk in verizon days he can process the warranty claim for me but if verizon determines it wasn't a phone defect I'll get charged up to 500 dollars. He also said if the Bluetooth wasn't working or something yes there wouldn't be any question it was my device and a worthy factory warranty claim. My question to ypu guys is does anyone have method to do just that. Not just disable my Bluetooth or anything that would suffice but break it lol. The phone is no where.near a year old yet. I could sell mine the way it is but it's not waterproof anymore. Any suggestions or advice on how I can permanently disable a feature that would allow a factory warranty claim to go through successfully? Please don't tell me I'm being greedy or just sell it the way it is. If u have some info that could help I'd appreciate it.
Thanks very much
MATT
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If it's just the charging port cover buy a new one instead of purposely breaking the phone. It's not like they cost $100.00. Remove one screw and replace it. http://www.amazon.com/Unknown-S5-charging-port-cover/dp/B00MP1TLX4
Dir dir dir thanks bro ya know how sometimes u just don't think something all the way through lmao yeah that's me tonight. Ty very much and idk why I thought I had an iPhone or something lmao
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h2oburymatt said:
Dir dir dir thanks bro ya know how sometimes u just don't think something all the way through lmao yeah that's me tonight. Ty very much and idk why I thought I had an iPhone or something lmao
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No problem, I thought they would be more money but that's dirt cheap. I was pretty shocked.
Also, what you are essentially asking is for someone to help you commit fraud with the warranty.
replacing the cap is a much better option for all involved. good luck on selling it and with the new device.
I wouldn't think asking someone to help me permanently disable a feature on my phone is any different than downloading a rom that unlocks paid features no?
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You are asking to help you commit insurance fraud. That is breaking the law and goes against all XDA stands for.
You also posted in the incorrect sub forum.
Thread closed.
Edfunkycold
Have a great day! from my LG G3
Ever since I did T-Mobile's July update for my S7E my phone has been plagued with constant app crashes and resets.
I've tried everything that I was confident couldn't ruin my device anymore.
-Cleared all App Caches
-Factory Reset
-Odin Restore to the same firmware
-Booting into safe mode is still met with app crashes.
I'm not sure it's safe to try and roll back to the old firmware with Odin without tripping Knox.
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?
Hawkofglory said:
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?
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No warranty and no JUMP either.
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shook187 said:
No warranty and no JUMP either.
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The JUMP I pay for includes accidental damage insurance
Damn with a cracked screen you're stuck doing an insurance claim. You don't even have to go into a T-Mobile store since it's all done through a 3rd party, you can start your claim at myphpinfo.com.
Sucks that the update broke your phone though. Doesn't happen often but you always hear about it happening every now and then. Maybe a Samsung mobile store will have luck in fixing your issues but I doubt it.