Database Users

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator

[Q] Samsung Galaxy Note3 BLOCKED!

this is my first thread on this website so i apologize if its in the wrong section...
Samsung galaxy note 3 which is on meteor network (Ireland) and it was also insured and the lad claimed insurance on it so its blocked now...
so i was wondering is there any way that it can be unblocked and used on a different carrier e.g. Three/vodafone/o2 (Ireland) ??
if there any way please let me know so i can buy it

It was claimed on insurance as..? Stolen? Lost?
In which case the IMEI has been blocked...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
It was claimed on insurance as..? Stolen? Lost?
In which case the IMEI has been blocked...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
He did not like the phone so he went back to the shop to return it but they would not take it back because there was nothing wrong with the phone so he claimed insurance on it...
he has the box and receipt for it...
so is there any way it can be unblocked?

hananster said:
He did not like the phone so he went back to the shop to return it but they would not take it back because there was nothing wrong with the phone so he claimed insurance on it...
he has the box and receipt for it...
so is there any way it can be unblocked?
Click to expand...
Click to collapse
Probably nothing you can do because as far as anything official is concerned it's now a stolen phone especially if the carrier paid out an insurance claim or gave him a replacement phone. Trying to activate it on another carrier might even get you a visit from the police (for having 'stolen' property or for fraud). Probably the best course of action would be to just return the phone to the carrier saying that he 'found' it or that it was returned to him or something and call it a lesson learned...

It's Black listed and therefore it won't work anymore without doing some illegal stuff to it. Don't buy the phone unless you don't want to use it as a phone. .... Just a multimedia device.
Sent from my SM-N9005 using Tapatalk

Well that's not good news. Gonna have to move on

looks like i gotta move on... thanks for all the help

hananster said:
looks like i gotta move on... thanks for all the help
Click to expand...
Click to collapse
You should report the fraudster too!
It's people like him who are causing rising premiums on insurance - it is not a "victimless" crime!
Regards,
Dave
Sent from my Nexus 5 using Tapatalk

LG's Manufacturer Warranty Clarification

I posted the below in response to another thread but thought I might as well create a thread to get a more definitive answer on the issue of whether or not LG/Verizon/CarrierX will honor its manufactures warranty if you bought your phone 2nd-hand through Ebay/Craigslist/ect.
Here's my OP, did I just get lucky or is this really how the warranty program really works?
If I'm correct, I hope to dispel the misunderstanding many XDA'ers may have about their warranty and have the fully functional phone they deserve. But please correct me if I'm wrong.
topurdue said:
I didn't have a choice about taking it back to Verizon. I bought it off of CL and it was probably one the original owner had replaced. So, returning it isn't an option for everybody. I tried many things that didn't work also, but this app did and it's why I shared.
Click to expand...
Click to collapse
incubus2 said:
I bought my Verizon g2 on swappa so I am in the same boat. I don't know what this magic app does but works for me. Thanks for sharing.
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
I used to think the same thing but this is actually FALSE.
I bought my used G2 off of Ebay and was having problems with the speaker port. So I just brought the phone into Verizon, they confirmed the speaker port wasnt working, looked up my account (im sure they can see whether or not I bought it directly from them) and they had a new phone mailed out to me, no questions asked.
I believe its because the phone is still less than a year old which is covered under LG's manufacturers warranty program not Verizons. Therefore its LG's money, not Verizon's. Why wouldnt Verizon go through the trouble of keeping their customers happy when it doesnt even cost them anything.
Now it might be different once the G2 hits the one year mark. And maybe I just got lucky as I didn't volunteer any info about the Ebay purchase, cuz I was already getting what I wanted anyway. Either way, you have nothing to lose and a brand new G2 to gain if you at least try.
Click to expand...
Click to collapse

My imported g2 d802, they wouldn't honour the warranty in the uk and couldn't tell me who to contact. Bought off eBay from someone who purchased it and didn't like it.
Sent from my LG-D802 using Tapatalk

I have no experience outside of Sprint, but with the way my replacement program works, I pay $11/month on my Sprint bill and no matter WHERE my phone came from, defects are fixed(or the phone is replaced) for free. 1-year manufacturer coverage doesn't matter.
If I didn't pay for Sprint insurance, I'd have to mail the phone to LG's warranty department, and I'd have to be within one year. I was told the exception to this is a "known issue", kind of like a manufacturer recall, where so many people have the same defect that Sprint will perform swaps on behalf of the manufacturer even if you don't have insurance. These are rare, I guess because the mfr has to put out a bulletin or something like that admitting the flaw.
Of course, the insurance also helps if I drop or lose the phone. Which is not manufacturer/warranty-related.
It sounds like you might be enrolled in VZ's insurance?
Sent from my LG-LS980 using Tapatalk

When you buy phone that have suffix from your country you can make "purchase agreement" and it will be taken into account if you have everything.

Purchased a stolen GS5... Wth...

Not really a GS5 related post but just a general post.
Please check your IMEI # with MORE than one website before buying. I checked on www.checkesnfree.com and the results came up good. Then I tried activating and got a blacklisted notice. I checked another website and it indeed it blacklisted on almost all carriers.
So now I have a very expensive brick.

arozer said:
Not really a GS5 related post but just a general post.
Please check your IMEI # with MORE than one website before buying. I checked on www.checkesnfree.com and the results came up good. Then I tried activating and got a blacklisted notice. I checked another website and it indeed it blacklisted on almost all carriers.
So now I have a very expensive brick.
Click to expand...
Click to collapse
Part it out on eBay. Only thing you prolly can't sell is the motherboard.
Sent from my SM-G900P using Tapatalk

arozer said:
Not really a GS5 related post but just a general post.
Please check your IMEI # with MORE than one website before buying. I checked on www.checkesnfree.com and the results came up good. Then I tried activating and got a blacklisted notice. I checked another website and it indeed it blacklisted on almost all carriers.
So now I have a very expensive brick.
Click to expand...
Click to collapse
Yeah sadly checkesnfree isnt very accurate anymore. I quit using it about 3 years ago because of the same reason. Hope you didnt pay too much for it, but as stated, parting it out or finding someone who can do a IMEI "repair" are likely your only options at this point.
I wish you luck, if i had extra cash on hand id make a offer but i dont even know what you paid for it and id hate to offend anyone with a "low ball" offer. Good luck sir!

swappa.com/esn

It is also possible the original owner just didn't pay their bill and ETF. I doubt you have interest in shelling out more $$$ to pay off someone else's ETF, but Sprint could tell you why it is blacklisted.

Sprint won't do anything to help this poor guy, unfortunately you definitely have a super expensive tiny tablet.
If you're interested in selling it for parts, send me a PM with a price and we can negotiate. Thanks!

I bought an s4 sprint is blocked by sprint... I unlocked it via SSU apk app. just I want to make sure if I can be able to use it in international in different countries Like country Iraq
Thanks
Sent from my SAMSUNG-SGH-I537 using XDA Free mobile app

Personally, meeting the seller AT a Sprint Store and verifying the ability for the phone to be activated on another account is the only way I'll buy secondhand. If the seller refuses, then you just saved yourself a trip and a hole in your wallet.

i personally just do to it face to face in a public place like a shop. tell them to bring ID and sign a form stating ownership. you get free cctv back up of the exchange if you file a report with the police if anything ever happens.

elesbb said:
Part it out on eBay. Only thing you prolly can't sell is the motherboard.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
I would not do this, @arozer. If ever caught, you could be charged with selling/trafficking stolen property. Which in many states is a Class 4 or worse Felony.

typefortytardis said:
I would not do this, @arozer. If ever caught, you could be charged with selling/trafficking stolen property. Which in many states is a Class 4 or worse Felony.
Click to expand...
Click to collapse
Is this a joke? Lol. How would he get charged with doing anything illegal? As I stated, the only thing he probably can't sell is the motherboard. That's the part that holds the imei and esn which is the part that's blacklisted. And even still, as long as they are honest about the motherboard being blacklisted, there is no harm in that. There is no reason they cannot part out the device and at the very least make a little of their money back.
Sent from my SM-G900P using Tapatalk

Broke my 6p screen :(

Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw

Why would you do that for

Felt like being upset lol

At least you are being honest about it lol... Give Huawei a call or just get insurance and then declare it broken. Or check with your credit card. Most of them offer protection for accidents.

Bummer, hope you're able to get it replaced...

whitest0rm said:
Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw
Click to expand...
Click to collapse
You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.

I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
Sent from my Nexus 6P using Tapatalk

farangutan said:
I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Nexus protect can only be purchased when you buy the device, unless you got it on Fi before Nprotect was available.

I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
Sent from my Nexus 6P using Tapatalk

Tfast500 said:
I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.

Frauders gonna fraud

meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
Click to expand...
Click to collapse
I might add...when I asked about this to sign up with the protect it was still pending frost 64gb order... I hadn't even gotten the phone yet it hadn't even gone to processing.
Sent from my Nexus 6P using Tapatalk

geeshiet said:
You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.
Click to expand...
Click to collapse
I hate both. I'd rather run naked. They don't guarantee anything anyway. I've seen cased and screen protected phones crack.
Sent from a 128th Legion Stormtrooper 6P

meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
Click to expand...
Click to collapse
He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.

Checkout square trade for a warranty. Their only requirement is sign up within 30 days of purchase and proof of purchase. Amazing service to!

If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.

anglerstock said:
He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.
Click to expand...
Click to collapse
Sorry, you clearly don't understand contract law, nor have you read the terms of the Protect policy (I have). Signing up for insurance on an already broken device is a violation of the terms of the policy and contract fraud. What "other" manufacturers do has no relevance here. Don't talk about things you don't understand.
---------- Post added at 10:48 AM ---------- Previous post was at 10:46 AM ----------
enaybee said:
If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.
Click to expand...
Click to collapse
That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.

If you break it they won't repair it unless you have Nexus Protect
http://forum.xda-developers.com/showthread.php?t=3249018

meyerweb said:
That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.
Click to expand...
Click to collapse
No, of course I am not sure. But worth a try.

There's another thread here that indicates neither Google nor Huawei will perform a non-warranty repair on a broken 6P, at any price, unless it's covered by Protect. They tell you to take it to an independent repair shop.