Database Users

"Inside" information about HTC's repair procedure

Hey guys,
I recently sent in my N1 for repair because it was randomly rebooting. It's definitely a hardware issue as it occurred on many versions of Froyo, 2.1 and CM. I was under the impression that it was a written rule that rooted = not in warranty. I was already set on the fact that I would likely be paying $200 for a new motherboard.
Spoke to an HTC rep today to see what the status of my repair was and as it turns out she dealt with escalation, aka she was one of the "higher ups".
She informed me that rooted = not in warranty is NOT true. They have 4 checks for their warranty:
1) Physical damage
2) Water damage
3) Tampering with the warranty sealed parts of the phone
4) Testing the phone's integrity with a software "test"
In short, even if your phone is rooted, if it passes test #4, and the problem remains, it is deemed a hardware issue and your phone will be repaired free of charge.
I may be wrong, but this is what the rep told me today. If anyone has any confirmation negating this information, feel free to share.
All I know is that I'm extremely happy about the prospect of saving the $230 or so it would've cost me!

Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App

cmcm said:
Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I don't want to set myself up here, but I'm 99.9999999999% sure that you can only root by unlocking the bootloader (aside from the tricks that have recently become available for us).
So, yes, I was referring to unlocked bootloaders as well. In HTC's sense (no pun intended) I'm sure that by root they imply unlocked bootloader.

Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.

bullyfrog said:
Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.
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Sorry to hear that. Like I said, this is all from the rep's mouth. I have no idea if she's being truthful, but that's exactly what she said.

Yep i hear you. Anyway you were very fortunate they repaired it FOC for you

Well we're talking about different countries' HTC service centers here. Could be different sets of SOPs.
So users in one country may face fantastic service while users in another are screwed by the service there.

HTC won't repair my phone...

For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.

It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.

By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.

unfortunately you were better off putting your device back to stock before sending it in.

cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.

My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck

Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!

... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.

HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.

I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).

_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.

Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.

_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?

HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.

Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...

I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.

My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.

Unlocked Bootloader Voided Warrenty

I was pretty sure that unlocking the bootloader would NOT void the warrenty. I was however wrong. A few weeks ago I sent in my Nexus 6P for repair since it could not make or recivie phones calls since the day I bought it.
Today I got it back with a note saying the Warranty is now void because of the unlocked bootloader. Not only that they put my IMEI for blacklisting from all Huawei repair centers.
I thought it was well known that you would be safe if you unlocked your bootloader?
They also stated that unlocking the bootloader corrupts and tampers with the mainboard and as a result the device is beyond repair.
Who in the world do I contact about this? This is a huge issue people need to know about.

I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy

Soulfly3 said:
I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy
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Click to collapse
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
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This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.

Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk

PieOfJustice said:
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.
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Click to collapse
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
sam razzy said:
Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Nexus always voids warranty? No.

Heisenberg said:
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
Nexus always voids warranty? No.
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I accept that. Well I guess I'm stuck then. Lesson to everyone that sending in a device with the bootloader switch in the developer options switched to ON will void your warranty. Stupid mistake but still a stupid reason for rejecting to repair a device that has a manufacturing defect. Always turn that puppy to off.
EDIT: Just wanted to point out that the switch in Dev options is reboot and reset surviving.

That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?

Unless you bought your phone from Huawei directly your warranty is not with them. If you bought from Google Play Store just sort out a return with them - my experience is that they don't ask too many questions. Lock your bootloader this time! If elsewhere (Amazon, Carphone Warehouse, Best Buy) then speak to them.

That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.

That's messed. Just had my phone battery replaced under warranty from an authorized huawei repair center. My carrier sent it out for me, bootloader was unlocked and had custom recovery flashed. Didn't phase them, they just reflashed stock image replaced battery and sent it back to me, no issues. In fact, the bootloader setting came back set to unlockable by default! Can't believe you were treated this way, I'm truly sorry for you. Also, heads up, I work at best buy (the phone department) and I can guarantee you Best Buy does not handle the warranty claims for these devices, or smartphones we sell. Go to carrier or call manufacturer. (Canadian Best Buy policy)
Sent from my Nexus 6P using Tapatalk

If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?

Well a "good news everyone" update.
While the NA Huawei team treated me like garbage over the issue I contacted my Cell Provider and they just sent me a brand spanking new phone on the condition I send mine to them. Very surprised this happened. Thought I was up **** creek.
Turns out they are going to send it back to Huawei themselves and get a refund. :good:

tech_head said:
If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?
Click to expand...
Click to collapse
Almost. Canada. They use FutureTel over here.

jeebuspwnz said:
That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?
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Couldn't wait. Flash junkie.
squall458 said:
That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.
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I tried everything. Even attempted every single factory image too. Sending it in is a last resort.

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.

LG won't fix my bootlooped G4 under warranty

It finally happened to me. G4 H 811Stock LG MM, never rooted only SIM unlocked. I sent it in for repair and a week later i got a voicemail from LG. They say my phone is not fixable, because it's a aftermarket alteration and this voids my warranty. What does that even mean? I bought it used in excellent condition last May from Ebay. I did run the LG info app and came up as original. Now they want me to pay $22 for the diagnosis if i want it back. I told them to keep it and I won't pay nothing for a bricked phone. I think they are trying to eliminate as many G4s as they can, and won't even honor their warranty. I'm very disappointed with LG.
Sent from my A3-A20 using Tapatalk

Call them again. Ask for a supervisor. Submit it to the BBB if you're in the US and tell them you will be doing that.
Sent from my LG-H810 using Tapatalk

Basmatek said:
It finally happened to me. G4 H 811Stock LG MM, never rooted only SIM unlocked. I sent it in for repair and a week later i got a voicemail from LG. They say my phone is not fixable, because it's a aftermarket alteration and this voids my warranty. What does that even mean? I bought it used in excellent condition last May from Ebay. I did run the LG info app and came up as original. Now they want me to pay $22 for the diagnosis if i want it back. I told them to keep it and I won't pay nothing for a bricked phone. I think they are trying to eliminate as many G4s as they can, and won't even honor their warranty. I'm very disappointed with LG.
Sent from my A3-A20 using Tapatalk
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Click to collapse
you have frankenphone mean software says h811 but motherboard isnt.

raptorddd said:
you have frankenphone mean software says h811 but motherboard isnt.
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Click to collapse
I thought about taking a picture of the motherboard before i sent it in for repair but i didn't want to tamper with it. The phone can't even go to fastboot so the only way to tell is by the numbers on the MB. Maybe i should pay and get it back to check for myself. I thought G4 bootloops were repaired by LG even out of warranty, but they can't be trusted anyway.
Sent from my A3-A20 using Tapatalk

Basmatek said:
I thought about taking a picture of the motherboard before i sent it in for repair but i didn't want to tamper with it. The phone can't even go to fastboot so the only way to tell is by the numbers on the MB. Maybe i should pay and get it back to check for myself. I thought G4 bootloops were repaired by LG even out of warranty, but they can't be trusted anyway.
Sent from my A3-A20 using Tapatalk
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Click to collapse
right but if it was open by some shop and sold as a h811 when inside MB isnt they wont cover warranty cause someone not LG open it. i guess. am just speculating that could be the cause.

I talked to a supervisor and he said the warranty is void because the motherboard is original but the white sticker on the back of the case is not. So i paid $22 in order to get it back unfixed. Meanwhile in my repair status email it shows as "Repair in progress". That's strange...

I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?

Basmatek said:
I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?
Click to expand...
Click to collapse
Someone way of saying I put my hands in it

Basmatek said:
I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?
Click to expand...
Click to collapse
You bought a refurbished device. Who ever did it changed the label on your phone.