Related
I am not trying to put words in Tmo's mouth, but I did a live chat earlier today about not being able to boot into recovery mode since this does affect my phone.
She claims twice in the chat that issue should be fixed with the update.
Here is a copy of the chat I had.
You have been connected to Tmo Agent.
Tmo Agent: Hi * , welcome to T-Mobile live Chat. I’m * and I will be happy to assist you. Please give me a moment to review your question.
Me: Ok thank you.
Tmo Agent: Please allow me a few moments to review the information provided.
Tmo Agent: I do see that today you are inquiring about a phone problem, is that correct?
Me: Yes. It is a Samsung Vibrant. I have a few issues with it.
Tmo Agent: I can understand why that would be important to you to have your phone working properly, I want to get this figured out.
Tmo Agent: *, what exactly do you mean by "I can't boot into recovery mode"?
Me: To do a factory reset there is a button combination that you are supposed to do while the phone is booting to allow you to wipe the phone and reset everything the way it was when it was new.
Tmo Agent: Thank you.
Tmo Agent: Have you tried to do a reset through the regular menu?
Me: Yes, but my concern was if I needed to do a reset when I cannot access the regular menu if the phone gets messed up somehow. I know there is supposed to be an update coming out for this phone and if something goes wrong during the update I would like to have a way to get my phone running again.
Tmo Agent: I completely understand, the update that should be released soon should resolve most of these issues for you.
Tmo Agent: The Vibrant automatically updates its software using over-the-air (OTA) updates. You cannot perform a software update manually. When new software is available, the device displays a prompt asking you to update the system.
Me: I understand that it should resolve the GPS and compass, but will it also allow me to boot to recovery?
Tmo Agent: Please allow me a moment to look into this further for you.
Me: Thank you.
Tmo Agent: *, it does appear that this is one of the issues the new update should resolve. I am sorry, I do not have a release date for the software as of yet, but you can always watch the forums for information at t-mobile.com/support.
Me: Ok thank you for the help.
Tmo Agent: Is there anything else we can assist you with today?
Me: One more question. I did read somewhere that if the phone doesn't boot into recovery that T-Mobile was considering it a defect and will replace the phone with one that will work correctly.
Tmo Agent: If the new software that is supposed to resolve this issue does not, at that point we may look into replacing it under the manufacturer warranty once all troubleshooting on the device has been exhausted.
Tmo Agent: Are there any other questions?
Me: That is all I needed to know. I wanted to be sure that if something did happen to my phone during the update that I would be covered and not left with a $500 paper weight. Thank you for your time.
Tmo Agent: Thank you for contacting T-Mobile Chat, have a great day!
"hardware" locked... there is no such thing as a "software" update for this... and fyi, if your phone is hardware locked it is considered a defective device, you can send it in and get a replacement that isn't hardware locked, i know, i did this
oh and FYI, online chat reps are all from India, in other words, they don't really know much and read from a script... they also have no authority at all (as far as waving charges etc.) if you want a real rep, call them up, those reps are in America and do have authority
ookas said:
"hardware" locked... there is no such thing as a "software" update for this... and fyi, if your phone is hardware locked it is considered a defective device, you can send it in and get a replacement that isn't hardware locked, i know, i did this
oh and FYI, online chat reps are all from India, in other words, they don't really know much and read from a script... they also have no authority at all (as far as waving charges etc.) if you want a real rep, call them up, those reps are in America and do have authority
Click to expand...
Click to collapse
hahaha true!!
How do you know if your device is hardware locked?
Sent from my SGH-T959 using XDA App
sTyLeSz said:
How do you know if your device is hardware locked?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Yes I don't even know what that locked
Thanks, I will try calling. I did not know that the chat was based in India and couldn't do anything about issues like this.
I don't want to play Devil's Advocate, but Samsung has -in fact- released an update for Canadian Vibrants to remove the "hardware lock" on those devices.
Hardware lock CAN be fixed with a software update - a firmware update.
The phone doesn't magically know that the keys are down. Something has to check, and it does this with something similar to a BIOS is a computer (otherwise you wouldn't be able to get into the Computer's setup before the system is fully booted, ya know!).
TL;DR: Yes, the Hardware lock can be fixed by a firmware update. They have already done it, in Canada (Google is you friend).
EDIT: Also, yes, it's classified as a defect and T-Mobile will replace the device. I'd try to get more info on whether or not that is in the update. If so, then I'd wait because unless you're getting you replacement from insurance and they're on backorder - you run the risk of getting a refurbished device that is in worse condition than your (new?) device. Insurance claim devices on backorder are almost always brand new since they come straight from the factory to your house.
N8ter said:
I don't want to play Devil's Advocate, but Samsung has -in fact- released an update for Canadian Vibrants to remove the "hardware lock" on those devices.
Hardware lock CAN be fixed with a software update - a firmware update.
The phone doesn't magically know that the keys are down. Something has to check, and it does this with something similar to a BIOS is a computer (otherwise you wouldn't be able to get into the Computer's setup before the system is fully booted, ya know!).
TL;DR: Yes, the Hardware lock can be fixed by a firmware update. They have already done it, in Canada (Google is you friend).
Click to expand...
Click to collapse
considering both hardware locked and non-hardware locked phones have the same EXACT firmware... this is a hardware problem, not a software problem, and is not fixable through a firmware update
tornado76 said:
Thanks, I will try calling. I did not know that the chat was based in India and couldn't do anything about issues like this.
Click to expand...
Click to collapse
yup, just give them a call and tell them you want a replacement, if they say they want to charge you $10 for 5 day shipping, complain and tell them the phone has been defective since you bought it and you shouldn't be paying at all for replacing a defective phone that they sold you and it should of been checked by them before selling to you... they will waive the fee and actually send it with the $20 2 day shipping for free =)
ookas said:
considering both hardware locked and non-hardware locked phones have the same EXACT firmware... this is a hardware problem, not a software problem, and is not fixable through a firmware update
Click to expand...
Click to collapse
Then please tell me why the Hardware locked Canadian Vibrants were fixed with a firmware update.
It's not to be snobbish. Just an honest question.
If they flashed a bad firmware to the device when it was manufactured, then it could exibit these issues, and the fact that all of them aren't manufactured on the same assembly line can explain why some are "hardware locked" and some aren't.
Also, hardware locked is just a nice term used to describe that the device is locked out of entering recovery/download mode via the hardware keys.
It doesn't mean the hardware is defective.
If the buttons were defective, then the phones probably wouldn't work correctly.
It's a firmware issue, I'm almost sure of it. It is not mapping the key combinations to any phone functions (like you computer bios not allowing your keyboard key to enter setup - the key works, but the BIOS is faulty and can be fixed by updating it via a flash update).
The phones are classified as defective because they are supposed to allow the user to enter recovery mode using those key presses. The phone is defective. The hardware in the phone, not necessarily.
P.S. I have done some firmware development, and I have seen similar issues to this one. Yes, it sucks to have one of those phones. A particularly puzzling example I've seen is that which made CD-ROM drive eject keys not function until the firmware in the device was updated. The button worked, but...
ookas said:
"hardware" locked... there is no such thing as a "software" update for this... and fyi, if your phone is hardware locked it is considered a defective device, you can send it in and get a replacement that isn't hardware locked, i know, i did this
oh and FYI, online chat reps are all from India, in other words, they don't really know much and read from a script... they also have no authority at all (as far as waving charges etc.) if you want a real rep, call them up, those reps are in America and do have authority
Click to expand...
Click to collapse
The hardware buttons not working as they should can definitely be considered a defect...but the problem is a software one, one found in the BML4 secondary bootloader on Vibrants as well as other world phones apparently. There are software fixes for this for other phones, so it's safe to assume a software fix can be made for the Vibrant...
This is real and it is a defect.
You have to insist...nicely...and demand...softly, that you transfer to 2nd teer PDA/SMARTPHONE tech support, they are based in the USA.
The exact conversation in the OP is what I did with the USA support, with one exception.
They actually went through the recovery process and it didnt work everytime, of course i humored them and did over and over.
I told them I tried to install a game (gameloft) and it FCC all over the place and I lucked out by hitting settings reset, privacy and reset the phone before the SD card scan was finished...Say you researched this and indeed alot of Vibrants especially re-furb have had the no recovery - DO NOT MENTION DOWNLOAD MODE!!
The will 100% get you a new one
But you have to go through the motions!
I thought I read somewhere that this may be fixable with an update. I will try to call tomorrow and see what I can find out about a replacement.
I did the JI5 update the other day and want to go back to stock because of some issues but the only way I can access recovery or download mode is through ADB and if the phone bricked I didn't want to be SOL.
ookas said:
"hardware" locked... there is no such thing as a "software" update for this... and fyi, if your phone is hardware locked it is considered a defective device, you can send it in and get a replacement that isn't hardware locked, i know, i did this
oh and FYI, online chat reps are all from India, in other words, they don't really know much and read from a script... they also have no authority at all (as far as waving charges etc.) if you want a real rep, call them up, those reps are in America and do have authority
Click to expand...
Click to collapse
As other people have mentioned, Samsung Canada has successfully fixed the 3-button issue with a software update.
Another thing, T-Mobile does not use online chat reps from India, believe it or not they are all US based. This is why I love T-Mobile.
SamsungVibrant said:
As other people have mentioned, Samsung Canada has successfully fixed the 3-button issue with a software update.
Another thing, T-Mobile does not use online chat reps from India, believe it or not they are all US based. This is why I love T-Mobile.
Click to expand...
Click to collapse
T-Mobile better fix this problem in their next update.
And even though the customer support never saw the recovery fix in the update's feature list, maybe it is actually included and Samsung kept it secret.
Sent from my SGH-T959 using XDA App
PSP_Hacker said:
T-Mobile better fix this problem in their next update.
And even though the customer support never saw the recovery fix in the update's feature list, maybe it is actually included and Samsung kept it secret.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
well supposedly Canadian customers got it fixed, I wonder how successful it truly was.
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
Click to expand...
Click to collapse
whats up with number 3? why are they destroyed? seems like a huge waste of money.
That's nice to know. Thanks, but I think I will wait a good spell before flashing anyways.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
If this is official AT&T policy I will sticky this for all to see. If it is a store by store basis then I won't. Let me know.
Thanks
FNM
das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
Click to expand...
Click to collapse
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
Click to expand...
Click to collapse
outsides are taken off and crushed into raw material and sent back to manufacturers. main boards, wafer, silicon, radios are then recycled and sent back to the manufacturer so they can install into new cases and refurbished back to the warranty service centers
Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I will post official at&t documentation soon.
Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I also was talking about samsung as this is a samsung forum.... we have samsung reflash tools that aren't available to the public to repair samsung issues... thats why flashing with samsung does not void the warranty. Read the OP please... nothing was said about atrix as it has a locked bootloader and requires bootstrapping and other non sense
das7982 said:
I will post official at&t documentation soon.
Click to expand...
Click to collapse
Awesome, should calm alot of nerves around here.
das7982 said:
I also was talking about samsung as this is a samsung forum
Click to expand...
Click to collapse
LoL, thanks for clearing that up.
Thanks for giving clarity on this.
I'm sure others are wondering as well.. how come you're a Verizon user working for AT&T?
I can jump in with a few things here:
AT&T's employee discount blows, to be honest. As a retail rep you get 2 lines, one with 500 and one with 1000 minutes. You then have to pay for everything a la carte. Data, texts, etc are all a paid addon, and you don't save much over a consumer plan. In addition, AT&T "reserves the right" to ask to inspect your phone for content and usage at any time, though admittedly it rarely happens. AT&T gives you a COU line and free phone (mostly of AT&T's choice), but they have the right to monitor anything & everything on it, and tell you not to use it for ANY personal use. Again, it's rarely inspected, but still... Screw that.
When I was with AT&T, I kept my Sprint line, because I was paying next to nothing with it.
As for destroying the phone casings, anything that has come into contact with the general public has to be destroyed for sanitary purposes. This is also why it's illegal to sell returned or used Bluetooth headsets. God forbid in the rare & unlikely instance you contracted a disease from a refurb phone? AT&T would be liable for millions in a lawsuit. It's cheaper to just destroy the casings.
Edit:
As for custom roms, it's not a store by store basis, because the repairs are only done in repair facilities. With Sprint, the "official" ruling was that rooting was fine, as long as that wasn't the cause of the phone breaking. If your power buttons cracked and you had a rooted phone, they were (mostly) smart enough to know that a custom rom didn't crack your power button. We also reserved the right to take customers who treated us like assholes and tell them to go kick rocks. Treat the repair techs well, and you'll be treated like gold.
Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.
Make sure when you post the documentation you post the mycsp I'd too...
Sent from my SGH-I747M using Tapatalk 2
My local att tech support has two representatives that assist customer. One is an indian that with all do respect it a total idiot and the other is a super short girl that even she cant believe that she works at the tech support. It takes them 45 minutes each to find out the diagnose after talking on the phone to some devine authority. Now you are saying they told you all that stuff about warranty. Well in my opinion that is not worth even my dogs crap because tech support reps most of the time are just a bunch on morrons.
razorseal said:
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.
Click to expand...
Click to collapse
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.
Gadgetz said:
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.
Click to expand...
Click to collapse
indeed.
If this turns out to be legit, I'm going flash crazy.
Herp derp Captivate Tapatalk 2
BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
Click to expand...
Click to collapse
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.
cincygeek said:
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.
Click to expand...
Click to collapse
yes, I thought this was the case too. like let's say they take the camera out of it, so when they get a phone with a broken camera, they swap it out. or maybe the capacitor. or an internal speaker.
entropism said:
AT&T's employee discount blows, to be honest.
Click to expand...
Click to collapse
I work for VZ landline, and our discounts are so bad that it is cheaper for me to keep Sprint service.
Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.
I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.
Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app
without getting caught.
Click to expand...
Click to collapse
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
Click to expand...
Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.
Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Click to expand...
Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....
I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app
Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.
I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app
Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this
Gambolputty said:
Unfortunately not in Poland .........
Click to expand...
Click to collapse
Why Samsung would tell you that I have no idea.
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
Click to expand...
Click to collapse
Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:
Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
Click to expand...
Click to collapse
OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).
I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2
I was pretty sure that unlocking the bootloader would NOT void the warrenty. I was however wrong. A few weeks ago I sent in my Nexus 6P for repair since it could not make or recivie phones calls since the day I bought it.
Today I got it back with a note saying the Warranty is now void because of the unlocked bootloader. Not only that they put my IMEI for blacklisting from all Huawei repair centers.
I thought it was well known that you would be safe if you unlocked your bootloader?
They also stated that unlocking the bootloader corrupts and tampers with the mainboard and as a result the device is beyond repair.
Who in the world do I contact about this? This is a huge issue people need to know about.
I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy
Soulfly3 said:
I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy
Click to expand...
Click to collapse
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
Click to expand...
Click to collapse
This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.
Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk
PieOfJustice said:
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.
Click to expand...
Click to collapse
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
sam razzy said:
Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Nexus always voids warranty? No.
Heisenberg said:
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
Nexus always voids warranty? No.
Click to expand...
Click to collapse
I accept that. Well I guess I'm stuck then. Lesson to everyone that sending in a device with the bootloader switch in the developer options switched to ON will void your warranty. Stupid mistake but still a stupid reason for rejecting to repair a device that has a manufacturing defect. Always turn that puppy to off.
EDIT: Just wanted to point out that the switch in Dev options is reboot and reset surviving.
That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?
Unless you bought your phone from Huawei directly your warranty is not with them. If you bought from Google Play Store just sort out a return with them - my experience is that they don't ask too many questions. Lock your bootloader this time! If elsewhere (Amazon, Carphone Warehouse, Best Buy) then speak to them.
That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.
That's messed. Just had my phone battery replaced under warranty from an authorized huawei repair center. My carrier sent it out for me, bootloader was unlocked and had custom recovery flashed. Didn't phase them, they just reflashed stock image replaced battery and sent it back to me, no issues. In fact, the bootloader setting came back set to unlockable by default! Can't believe you were treated this way, I'm truly sorry for you. Also, heads up, I work at best buy (the phone department) and I can guarantee you Best Buy does not handle the warranty claims for these devices, or smartphones we sell. Go to carrier or call manufacturer. (Canadian Best Buy policy)
Sent from my Nexus 6P using Tapatalk
If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?
Well a "good news everyone" update.
While the NA Huawei team treated me like garbage over the issue I contacted my Cell Provider and they just sent me a brand spanking new phone on the condition I send mine to them. Very surprised this happened. Thought I was up **** creek.
Turns out they are going to send it back to Huawei themselves and get a refund. :good:
tech_head said:
If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?
Click to expand...
Click to collapse
Almost. Canada. They use FutureTel over here.
jeebuspwnz said:
That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?
Click to expand...
Click to collapse
Couldn't wait. Flash junkie.
squall458 said:
That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.
Click to expand...
Click to collapse
I tried everything. Even attempted every single factory image too. Sending it in is a last resort.
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.
khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
Click to expand...
Click to collapse
pay the money to get your phone back, then open a dispute with your credit card company.
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
Click to expand...
Click to collapse
I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Click to expand...
Click to collapse
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.
Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!
Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)
So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
Click to expand...
Click to collapse
I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
Click to expand...
Click to collapse
That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
Click to expand...
Click to collapse
2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks again TycerX for pointing out that thread, it really helped.
khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
Click to expand...
Click to collapse
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Click to expand...
Click to collapse
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
Click to expand...
Click to collapse
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Click to expand...
Click to collapse
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
Click to expand...
Click to collapse
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Click to expand...
Click to collapse
I'm sure it was because I complained and had a pending case with resolver at the time.
Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.