It finally happened to me. G4 H 811Stock LG MM, never rooted only SIM unlocked. I sent it in for repair and a week later i got a voicemail from LG. They say my phone is not fixable, because it's a aftermarket alteration and this voids my warranty. What does that even mean? I bought it used in excellent condition last May from Ebay. I did run the LG info app and came up as original. Now they want me to pay $22 for the diagnosis if i want it back. I told them to keep it and I won't pay nothing for a bricked phone. I think they are trying to eliminate as many G4s as they can, and won't even honor their warranty. I'm very disappointed with LG.
Sent from my A3-A20 using Tapatalk
Call them again. Ask for a supervisor. Submit it to the BBB if you're in the US and tell them you will be doing that.
Sent from my LG-H810 using Tapatalk
Basmatek said:
It finally happened to me. G4 H 811Stock LG MM, never rooted only SIM unlocked. I sent it in for repair and a week later i got a voicemail from LG. They say my phone is not fixable, because it's a aftermarket alteration and this voids my warranty. What does that even mean? I bought it used in excellent condition last May from Ebay. I did run the LG info app and came up as original. Now they want me to pay $22 for the diagnosis if i want it back. I told them to keep it and I won't pay nothing for a bricked phone. I think they are trying to eliminate as many G4s as they can, and won't even honor their warranty. I'm very disappointed with LG.
Sent from my A3-A20 using Tapatalk
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you have frankenphone mean software says h811 but motherboard isnt.
raptorddd said:
you have frankenphone mean software says h811 but motherboard isnt.
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I thought about taking a picture of the motherboard before i sent it in for repair but i didn't want to tamper with it. The phone can't even go to fastboot so the only way to tell is by the numbers on the MB. Maybe i should pay and get it back to check for myself. I thought G4 bootloops were repaired by LG even out of warranty, but they can't be trusted anyway.
Sent from my A3-A20 using Tapatalk
Basmatek said:
I thought about taking a picture of the motherboard before i sent it in for repair but i didn't want to tamper with it. The phone can't even go to fastboot so the only way to tell is by the numbers on the MB. Maybe i should pay and get it back to check for myself. I thought G4 bootloops were repaired by LG even out of warranty, but they can't be trusted anyway.
Sent from my A3-A20 using Tapatalk
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right but if it was open by some shop and sold as a h811 when inside MB isnt they wont cover warranty cause someone not LG open it. i guess. am just speculating that could be the cause.
I talked to a supervisor and he said the warranty is void because the motherboard is original but the white sticker on the back of the case is not. So i paid $22 in order to get it back unfixed. Meanwhile in my repair status email it shows as "Repair in progress". That's strange...
I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?
Basmatek said:
I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?
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Someone way of saying I put my hands in it
Basmatek said:
I received my G4 back today not fixed, warranty void, labeled as after market alteration, non original sticker:
It looks like there is no serial number, but LG says MB is original. So what's the point of a fake sticker?
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You bought a refurbished device. Who ever did it changed the label on your phone.
Related
Recently a few weeks back i had messed with my "atrix" a little to much and ended up HARD BRICKING My device from reverting back 2.3.4 to 1.83 sbf file etc and i sent to Motorola and they send me a replacement unit.. Reason i'm posting is because apparently they replace if you have a hard-brick they did for me.
why is atrix in quotes?
Tell
What do u you tell them
I had the same thing happen and I told them that it screwed up doing the ota update.
They didnt see the software and how long did it take for them to send you a new one
They saw that it was updated to 2.3.4 but still sent me another phone. It took about 3 weeks to put it in the mail and get it back.
The fact u were the able to brick with all the warnings is astonishing. I worry less about moto honoring it as I do AT&T. AT&T looks for any reason is drop their end of agreements u pay for.
Sent from my MB860 using xda premium
Isn't just a bunch of Hispanics in Mexico that repair the phones? I'm guessing they probably care less or really even know about all of that stuff.
Careful... warranty is notorious for putting "znrp" soc code on your account and next bill you will see $150 charge for equipment returned damaged. if they check it that is... seen it before at work... just saying.
twayneo said:
Careful... warranty is notorious for putting "znrp" soc code on your account and next bill you will see $150 charge for equipment returned damaged. if they check it that is... seen it before at work... just saying.
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if you process the warranty directly to motorola they just send you a replacement.
they will just send you a new one ? because i got to send my in today and am nerves
It appears the upper right corner of my screen has loosened and is popping out. Anyone else have this issue?
No. Return it for warranty.
Steamer86 said:
No. Return it for warranty.
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I'm going to be trading for an lg g2 tomorrow. The guy says it's in perfect condition. But would the warranty still be available to me? Or only to original owner? If anyone knows please share. The phone was from T-Mobile but unlocked. Thanks
Sent from my white LG Nexus 5
abdel12345 said:
I'm going to be trading for an lg g2 tomorrow. The guy says it's in perfect condition. But would the warranty still be available to me? Or only to original owner? If anyone knows please share. The phone was from T-Mobile but unlocked. Thanks
Sent from my white LG Nexus 5
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Yeah you should have the warranty. As long as there are not any software modifications but even then you could revert them back.
Sent from my magic box.
GlitchedSoul said:
Yeah you should have the warranty. As long as there are not any software modifications but even then you could revert them back.
Sent from my magic box.
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OK thanks
Sent from my white LG Nexus 5
abdel12345 said:
I'm going to be trading for an lg g2 tomorrow. The guy says it's in perfect condition. But would the warranty still be available to me? Or only to original owner? If anyone knows please share. The phone was from T-Mobile but unlocked. Thanks
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Click to collapse
per my LG G2's manual:
"(2) The limited warranty extends only to the orginal purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user."
"(3) This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the U.S., including Alaska, Hawai, U.S. Territories and Canada"
Says the same thing in my Nexus 5 manual too.
neugenusis said:
per my LG G2's manual:
"(2) The limited warranty extends only to the orginal purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user."
"(3) This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the U.S., including Alaska, Hawai, U.S. Territories and Canada"
Says the same thing in my Nexus 5 manual too.
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This is true but I have never had LG ask for my proof of purchase or anything like that, I had to return my LG OG because the front camera stopped working, I just sent it in and they sent me out a new one.
Sent from my magic box.
neugenusis said:
per my LG G2's manual:
"(2) The limited warranty extends only to the orginal purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user."
"(3) This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the U.S., including Alaska, Hawai, U.S. Territories and Canada"
Says the same thing in my Nexus 5 manual too.
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GlitchedSoul said:
This is true but I have never had LG ask for my proof of purchase or anything like that, I had to return my LG OG because the front camera stopped working, I just sent it in and they sent me out a new one.
Sent from my magic box.
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I guess it depends on how the rep feels. I'll take my chances. Thanks for the info though. Hopefully it won't need warranty anyways
Sent from my white LG Nexus 5
Usually they don't ask for proof of purchase unless the representative feels like they want to add more work to their part. (Which is unlikely). Even when I go to an AT&T service center, they don't ask if it's passed the One year warranty but it really depends on the rep.
Sent from my JEE TWO
They don't have to ask, phone displays the date.
Steamer86 said:
They don't have to ask, phone displays the date.
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What about if I don't have original box but it's still under a year? Because the phone I'm getting is just the phone and charger. No box. Would warranty still be available?
Sent from my white LG Nexus 5
Warranty date is displayed in software information. You have a good chance of replacement with year even if not original owner. Just don't admit you are second party. Make **** up if need be.
Steamer86 said:
Warranty date is displayed in software information. You have a good chance of replacement with year even if not original owner. Just don't admit you are second party. Make **** up if need be.
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Ok thanks again. Sorry for asking in two threads.
Sent from my white LG Nexus 5
I posted the below in response to another thread but thought I might as well create a thread to get a more definitive answer on the issue of whether or not LG/Verizon/CarrierX will honor its manufactures warranty if you bought your phone 2nd-hand through Ebay/Craigslist/ect.
Here's my OP, did I just get lucky or is this really how the warranty program really works?
If I'm correct, I hope to dispel the misunderstanding many XDA'ers may have about their warranty and have the fully functional phone they deserve. But please correct me if I'm wrong.
topurdue said:
I didn't have a choice about taking it back to Verizon. I bought it off of CL and it was probably one the original owner had replaced. So, returning it isn't an option for everybody. I tried many things that didn't work also, but this app did and it's why I shared.
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incubus2 said:
I bought my Verizon g2 on swappa so I am in the same boat. I don't know what this magic app does but works for me. Thanks for sharing.
Sent from my VS980 4G using Tapatalk
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I used to think the same thing but this is actually FALSE.
I bought my used G2 off of Ebay and was having problems with the speaker port. So I just brought the phone into Verizon, they confirmed the speaker port wasnt working, looked up my account (im sure they can see whether or not I bought it directly from them) and they had a new phone mailed out to me, no questions asked.
I believe its because the phone is still less than a year old which is covered under LG's manufacturers warranty program not Verizons. Therefore its LG's money, not Verizon's. Why wouldnt Verizon go through the trouble of keeping their customers happy when it doesnt even cost them anything.
Now it might be different once the G2 hits the one year mark. And maybe I just got lucky as I didn't volunteer any info about the Ebay purchase, cuz I was already getting what I wanted anyway. Either way, you have nothing to lose and a brand new G2 to gain if you at least try.
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My imported g2 d802, they wouldn't honour the warranty in the uk and couldn't tell me who to contact. Bought off eBay from someone who purchased it and didn't like it.
Sent from my LG-D802 using Tapatalk
I have no experience outside of Sprint, but with the way my replacement program works, I pay $11/month on my Sprint bill and no matter WHERE my phone came from, defects are fixed(or the phone is replaced) for free. 1-year manufacturer coverage doesn't matter.
If I didn't pay for Sprint insurance, I'd have to mail the phone to LG's warranty department, and I'd have to be within one year. I was told the exception to this is a "known issue", kind of like a manufacturer recall, where so many people have the same defect that Sprint will perform swaps on behalf of the manufacturer even if you don't have insurance. These are rare, I guess because the mfr has to put out a bulletin or something like that admitting the flaw.
Of course, the insurance also helps if I drop or lose the phone. Which is not manufacturer/warranty-related.
It sounds like you might be enrolled in VZ's insurance?
Sent from my LG-LS980 using Tapatalk
When you buy phone that have suffix from your country you can make "purchase agreement" and it will be taken into account if you have everything.
Weird title, isn't it? Thing is I am a bricked device sufferer. And I couldn't repair it in my country cause it has motherboard problem. See I am seeing still some new users are getting motherboard problem out of nowhere. There has been an unofficial news that some devices manufactured before September 2015 are having motherboard problem. So only solution is replacing the motherboard. I didn't know this info before buying a new G4.
As a root enthusiast, I would definitely unlock my bootloader by now. But I cannot do that as it will void my warrenty if anything goes south again. U can already find many unlocked bootloader owners are having motherboard issue (even recognised developer S3V3N also), so obviously they cannot claim warrenty anymore. This is a painful feeling that when or whether my device will have motherboard problem again.
LG isn't saying anything officially why this problem is arising. There must be a specific motherboard batch that is having the bootloop issue and LG must know it. If LG were a good company who think about their consumers, not only profits, they would already publish a list of IMEI of those devices or at least give some ideas how to identify which devices may have the issue. Right now it's completely uncertain if my new device will ever get bootloop issue and if so, when???? I wish my phone would get into bootloop now since I am having locked bootloader, so that I could replace the motherboard and then use my phone free of tension the way I want.
I don't know if you guys understand my pain, but it's a matter of humanity. Not everyone is capable enough to buy a new phone twice or thrice a year, right?
Sent from my LG-H815 using Tapatalk
If you haven't voided your warranty then send it back and get a replacement. If you have voided the warranty, then that is surely the risk you take when deciding to root etc?
I didn't root or do anything to my phones if I couldn't afford to buy a replacement right away. Perhaps you should also err on the side of caution.
mgolder said:
If you haven't voided your warranty then send it back and get a replacement. If you have voided the warranty, then that is surely the risk you take when deciding to root etc?
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hey man, try to understand the point. breaking yr screen is one thing, getting yr phone soaked in water is one thing, but getting faulty motherland in a almost new device is totally unpredictable and uncool and should not be. a brand new device should not have such a major issue. but as it persists, being a leading OEM, LG should acknowledge it publicly or help people find out a solution. that's what I meant. suppose if I would know that my device has already a faulty motherboard inside which is prone to cause trouble, I could go now and ask for a replacement. That would be convenient, isn't it?
lurker316 said:
I didn't root or do anything to my phones if I couldn't afford to buy a replacement right away. Perhaps you should also err on the side of caution.
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Sent from my LG-H815 using Tapatalk
But the fact remains that if the phone is as it left the factory, and was bought brand new from a retailer, then you are entitled to a repair or exchange. So just do that.
Sent from my PLK-L01 using Tapatalk
See, LG has stated that they cannot maintain the full scope of the warranty. If the motherboard is shot, and it has nothing to do with what software you've installed, why would LG not honor the warranty?
You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.
Do units made after May 2015 show HW rev other than 1.0?
Doug B.
KennyG123 said:
You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.
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So an s/n starting with 509 would be safe than?^^
Darkmasterhk said:
So an s/n starting with 509 would be safe than?^^
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That is what it sounds like as Sprint was told "before September"
Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.
nitrous² said:
Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.
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Mine was bought in Germany and starts with identical serial number.
Already motherboard replaced....
chaki- said:
Mine was bought in Germany and starts with identical serial number.
Already motherboard replaced....
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Yeah, but why has yours been replaced? Had it have the listed symptoms? Mine doesn't.
THX for this post - H815 EU (bought in Slovakia) already at seller and waiting how they will deal with that - Also similar problems appeared in Poland (developer S3V3N from here), another thread in troubleshooting section started by some Thailand and Israeli users.
nitrous² said:
Yeah, but why has yours been replaced? Had it have the listed symptoms? Mine doesn't.
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Mine has started to restart itself outta nowhere. But before that i had installed the z cpu app and strangely it showed that the processor its clocked at 1.2 ghz...
After the bootloop started it couldn't been stopped till the battery died. It got crazy hot of course.
Tried to charge it. It did charge a bit then stopped charging either. And it was officially dead?.
Send it for repair.
After two weeks i got it back. On the repair report was stated that motherboard was unable to repair so they put new one. And a new usb port too.
nitrous² said:
Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.
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It is global and effects a small percentage of the ones made before September.
Samsung had similar probs 3 years ago with the s3 sudden death bug that was a faulty emmc controller chip literally thousands had their motherboards replaced, plug it in at night wake up dead phone mine worked fine for 11 months then just died
Sent from my LG-H815 using Tapatalk
Everyday new users are facing bootloop problem. All having serial no 505....... But most of the devices were made on that batch.. I am getting frustrated. Exactly feeling like the Thread Title. I wish I could go to LG & change my current device to a new one.....
Sent from my LG-H815 using Tapatalk
KennyG123 said:
You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.
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Click to collapse
this is just the piece of enlightenment we all need. many peeps in my region speculate if the bootloop are software related or heat related
Are there an Vs986 (Verizon) confirmed faulty motherboards?
I inadvertently zeroed out my LAF and BOOT partitions at the same time, as some of you know, which left my G6 only able to boot to fastboot (crippled) and stock recovery (useless). I felt I had nothing to lose so I sent it in for warranty repair.
LG repaired the phone free of charge, and deemed the problem "software failure", which is pretty cool considering the warranty was technically void, as I had unlocked the bootloader.
I find it interesting that they simply performed a software download onto the device, as download mode (resides in LAF) was toasted.
It shipped back to me today; I should receive it Monday or Tuesday. I'm anxious to see if the bootloader still shows that it has been unlocked (pretty sure it will, as I assume some type of qfuse is used for the counter).
I have read many negative reviews of LG's warranty service... I'm happy with them, but it could be that I was lucky enough to get a good technician.
More to come...
Wow, pretty cool of them!
Sent from my LG-H872 using Tapatalk
They did that same process to me a few times when i bricked my G4. They are definitely trying to provide great customer service and gain a better reputation.
Glad they didn't tell you your warranty was void.
Now all we need is the software and the process they used! Hahaha
Sent from my LG-H872 using XDA Labs
My friend got his G4 and V20 fixed under warranty without a problem. The G4 bootlooped. He told LG he bought the phone used from Swappa. They fixed it anyway. They also fixed his V20 after he dropped the phone and the volume down button stopped working. I hope to have a similarly positive experience if I ever need to make a warranty claim.
I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.
joedeuce said:
I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.
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So I take it you received the same phone you sent in?
treezy26 said:
So I take it you received the same phone you sent in?
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Yes
joedeuce said:
I received the phone today. I'm pretty sure they had to disassemble it to repair it, but it may be standard for them to take a look inside of every phone they repair.
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When my G4 was labeled as a software failure they replaced the board completely. Which I found odd.
But new ports! I was happy with it though. Still am.
I'm pretty sure it is standard. They probably check foe damage and heating issues. Maybe do some cleaning.
You'd know if your board was different of we had a working version of TWRP...
Sent from my LG-H872 using XDA Labs