Database Users

I think I bricked my N1. Please help!

So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?

Can you not get in the recovery image by holding down trackball and power button?

No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.

did you try removing the battery ?

I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.

xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
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Awwww
Best of luck!
Since its just Software related, maybe you will get lucky

Exactly why I try to avoid toying with the radio at all times..

Stupid me didn't notice the radio change. What do you think HTC will do?

xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
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Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.

SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
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That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.

Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.

mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.

SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
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Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?

xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
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I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.

Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.

what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.

pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
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Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.

SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
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Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.

djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Huh? Three claims? Reading comprehension much? English > you.

djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Yeah I agree.

Root and insurance: my experience

This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:

mbloomer04 said:
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
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Does the Note 2 have KNOX? and what did you flash counter say?

dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
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Stock android on the note 2 does have KNOX yes, however obviously when I rooted and installed CM11 it no longer did.
the flash counter changed to 1
The phone I received back from them was back on stock android, and the flash counter read as 0 again

dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
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Click to collapse
so aye they did repair it even with my flash counter having been tripped

I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!

apuntigam said:
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
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aye, the whole warranty void issue was where I believed they could turn me down.
in the past I've claimed on the warranty twice (still using stock) and both times have only at the last minute remembered to swap the back panel to the original as the one at the time had a palm stone wireless charging plate in it which I'm sure would have resulted in them sending it back untouched

Note 4 completly dead

My snapdragon phone started acting weird today. Was slow and locked up for many minutes doing just simple tasks.
Took a backup of the phone and ran a factory reset.
The phone was fast and smooth after this and i was satisfied. But then i did a reboot, and the phone never booted again.
It does not even charge. Just dead.
Anyone else had this issue? Had the phone since release, and it has never been rooted or anything that would break warranty, so i will contact the place i bought it from.
But can this might be battery related? In that case it would be much easier for me to get a new battery.
Have tried to charge it for a while without any result. Does not seem to draw any power either as the charger is cold..
but when i plug it in the pc, windows detects something for about 2 seconds, but claims it's unrecognizable...
Rocking my Nexus 4 now, smooth phone with android 6.0, but camera and battery sucks bigtime... I want my note back..

I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...

Try pressing "Vol +" + "Vol -" + "Lock" + "Start" buttons for a few seconds
Pd: wrong section, this should go on troubleshouting

sbehring said:
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
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Take it to a different store from your carrier and this time don't tell them its been rooted. Tell them it hasn't been if they ask and they should replace it.

Have tried every combination possible with holding in buttons. No sign of life.. Good thing i got a backup while it was still "working"
I have had many plans to root the device and get in some custom ROM but i have been satisfied with stock and never found the time to do it, and i am happy for that now
Sorry for posting in the wrong place. Maby an admin can move this post?

Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570

Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check ?

XproZayd said:
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
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Thanks for the information. I guess my motherboard is dead then..
Senthil360 said:
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check
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This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.

Samsura said:
Thanks for the information. I guess my motherboard is dead then..
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
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Yeah, i don't know why the note 4s hard brick them selfs like that, must be a bug/glitch.

Seems like the store i bought it from has 2 years warranty. But in Norway we anyway have a 5 year "mini warranty" on electronics that is decided by law. So if the problem is not caused by mistreatment or water damage you should get it fixed for free within 5 years anyway.

Motherboard was faulty (as suspected)

Try to re-install a stock firmware (latest version) from sammobile with odin. This is the fast mode to revover your phone .

Wont boot up after ODIN T-Flash

So I need help. I tried un rooting my s7 edge by flashing the stock files in ODIN, I selected T-Flash in ODIN options because that's what I remembered selecting in the past. Little did I know I forgot to select Re-Partition too. Now my phone shows a black screen, I cant boot into recovery or download mode, but it would seem like the phone isn't shutting off because when I connect it to my PC its immediately recognized and no matter how many button combinations I try it just is disconnected from the PC for about half a second and then re connects. I don't get any response from the phone though. The screen is pitch black and i cant get it to do anything. After flashing I noticed it wasn't booting up at all it was in download mode and when it finished the screen turned black and never came back on. When connected to my PC it is recognized as Qualcomm HS-USB QDLoader 9008 (COM5) in my device manager ODIN Does not recognize it and neither does any other application. Can I please get some help here?

Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app

ChadH42 said:
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app[/URL]
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Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.

S7EDGEBRICKED said:
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
Click to expand...
Click to collapse
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...

Outbreak444 said:
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
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Click to collapse
Nope.. nothing.. still a completely black screen and no lights.

S7EDGEBRICKED said:
Nope.. nothing.. still a completely black screen and no lights.
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Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html

Outbreak444 said:
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
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It wont detect my phone

S7EDGEBRICKED said:
It wont detect my phone
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I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1

Outbreak444 said:
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
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Do you by any chance understand this guide?

S7EDGEBRICKED said:
Do you by any chance understand this guide?
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I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.

Outbreak444 said:
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
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No luck there, I don't have any insurance or returns. Nothing else we can try?

S7EDGEBRICKED said:
No luck there, I don't have any insurance or returns. Nothing else we can try?
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Click to collapse
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.

Outbreak444 said:
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
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Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.

S7EDGEBRICKED said:
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
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Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.

Outbreak444 said:
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
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The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.

S7EDGEBRICKED said:
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
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The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.

Outbreak444 said:
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
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Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?

S7EDGEBRICKED said:
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
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Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol

Outbreak444 said:
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
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Oh wow so its basically just lucky timing, nice. I'm never rooting the phone again all i wanted were better emojis and the note 7 UX and I couldn't even get the Note 7 UX so its not worth it. It's an amazing phone on it's own. I won't ever try and root another Verizon phone there's always little support cause of the bootloader and I always run into something. Glad I dont have to worry much just takes time.

Phone Not Booting HELP

This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!

Thomas Cloutier said:
This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!
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What firmware? Stock or custom rom?

garywojdan81 said:
What firmware? Stock or custom rom?
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Latest stock firmware. Has been sent to essential for repair/ replacement. Would still be nice to know what else I could have done.

You held the power button down until the phone completely powered off? I'm assuming you did but just checking. If Essential is taking the phone for repair presumably they made sure you did all the obvious things first.

jhs39 said:
You held the power button down until the phone completely powered off? I'm assuming you did but just checking. If Essential is taking the phone for repair presumably they made sure you did all the obvious things first.
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Yes I did everything the the girl on customer service told me to do. I'm wondering if maybe cause of it freezing had something to do with the ram?

Thomas Cloutier said:
This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!
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Click to collapse
First, where are you? Country that is? In the US that is not a valid reason to void a warranty if you have the receipt.
Also how long are you holding the power button?
In some cases you might have to attach the charger and hold the button for 30-45 seconds.
Does the charging light come on?

Hold all three buttons for about 30 seconds, this forces a hard reboot

Thomas Cloutier said:
Yes I did everything the the girl on customer service told me to do. I'm wondering if maybe cause of it freezing had something to do with the ram?
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It could be caused by bad memory or a bad CPU. It's hard to say but if Essential customer support had you try different things they must think it's hardware failure. If you are in the US they aren't going to fix your phone and send it back to you. They're going to replace it with a refurbished phone. Hopefully they aren't like Google who more often than not sends customers refurbished phones that are defective when someone does an RMA. I haven't heard any similar horror stories about Essential so far. Essential also makes its own phones while Google uses an outside manufacturer so their situations are a bit different but owning two Google phones (Nexus 6P & Pixel XL) has made me wary where refurbished replacements are concerned. But Essential probably couldn't get away with what Google does without getting slammed in the tech press so you are likely pretty safe. Good luck.

jhs39 said:
It could be caused by bad memory or a bad CPU. It's hard to say but if Essential customer support had you try different things they must think it's hardware failure. If you are in the US they aren't going to fix your phone and send it back to you. They're going to replace it with a refurbished phone. Hopefully they aren't like Google who more often than not sends customers refurbished phones that are defective when someone does an RMA. I haven't heard any similar horror stories about Essential so far. Essential also makes its own phones while Google uses an outside manufacturer so their situations are a bit different but owning two Google phones (Nexus 6P & Pixel XL) has made me wary where refurbished replacements are concerned. But Essential probably couldn't get away with what Google does without getting slammed in the tech press so you are likely pretty safe. Good luck.
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We'll see what they end up sending back next week, I'm I get a different phone, so I won't end up having the same issues. But then again I hope they can fix the issue on my phone