Database Users

Cannot transfer files with MTP / Device not viewable in Windows Explorer

When I connect my Nexus 7 to my Windows XP (SP3) PC via USB, it's obvious the computer recognizes it and it tries to install ADB drivers. Whether I choose to install those drivers or not, I still can't locate my device in the Windows Explorer Tree. I checked Disk Management for the hell of it and nothing but my PC's harddrives were there. There's an attempt to install drivers for "MTP" but that fails and I'm pretty sure that's the cause; however, I'm unable to replicate it, even as I uninstall/reinstall applicable drivers from the device manager the MTP failure never happens anymore. I did some googling and found a thread with someone who had a similiar experience. In turn, I downloaded https://www.box.com/s/2c25e8bc42ecce400afd to try a different set of drivers. Same problem. Driver install is fine for ADB, but still unable to see my device in Windows Explorer. I'm able to successfully connect the device to the PC with PTP for the camera. I can access DCIM and cache which can serve as a work around, but I'm hoping you can provide any ideas you might have. Thank you!
edit - ***resolution***: Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd
While connected to PC, I switched to PTP mode because I was about to give up and just use that
I then disabled usb debugging and switched back to MTP at which point the drivers successfully installed and I could now view my device in Windows Explorer. I also believe downloading the drivers in the link above helped since the first crack I took at this was unsuccessful with existing drivers.

install pdanet on pc and it will install drivers for u so it will be recognized

Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd

Been battling with this on my XP machine since yesterday. I couldn't even get debugging to work until I installed NakedDriver. And even still, there seems to be no way to get MTP to work without turning debugging off. On my Win7 machine everything worked perfectly, both ADB and MTP, right out of the box. I have the Galaxy Nexus drivers installed on both machines (which I've read are compatible with the N7). I also have the latest version of Windows Media Player (I've read that some older versions have issues with MTP). Is anyone else able to run ADB and MTP on XP?
*edit*
A: Does PDAnet let you use MTP and ADB simultaneously? Because I really don't want to install it if I don't have to. I got rid of it ages ago (too many things starting up at boot time).
B: I have a Galaxy Nexus also, and I have no issues on the XP box.

I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.

asus site now has a usb driver for N7
try that

Nordendorf said:
asus site now has a usb driver for N7
try that
Click to expand...
Click to collapse
Updated with ASUS drivers, still doesn't view internal storage fully.

Salty Wagyu said:
Updated with ASUS drivers, still doesn't view internal storage fully.
Click to expand...
Click to collapse
Same here. No change with the Asus drivers. Still can't use MTP when ADB is turned on.

poo. how do I transfer my audiobooks to this stupid device without working drivers?

1. Please disconnect Nexus7
2. Remove drivers on PC.
3. Toggle ON : Settings->Wireless&Networkings->More->NFC.
4. Re-connect device
Good luck !

GotLoveForAll said:
poo. how do I transfer my audiobooks to this stupid device without working drivers?
Click to expand...
Click to collapse
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!

im having trouble too, is there any way to make the device to be recognised as a flash drive?

Internal memory partly invisible from Windows 7 Explorer
Salty Wagyu said:
I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.
Click to expand...
Click to collapse
Same observation here (a few months later) on stock Android 4.1.1 rooted.
It seems that new files in the internal memory remain invisible for a long time, but so far they have become visible eventually, sometimes a day or two later. I have no clue what could possibly cause this, and I have not found any trick or workaround that makes them visible, not even rebooting. Any hint is welcome.

SE4GT said:
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!
Click to expand...
Click to collapse
Didn't work. Just shows up as a camera with the limited folder access one would expect.

Workaround
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.

Same issue with an old ibm x40 udated to windows xp pro SP3.
I've installed mtp driver, without success
I've "tried" to install asus driver, without success
I've tried to do as above with the help of the nexus toolkit, without success.
Everytime, the laptop recognize the device as android ADB interface.
Someone could help me?
Thank you in advance

mistershark said:
Everytime, the laptop recognize the device as android ADB interface.
Click to expand...
Click to collapse
Disable USB debugging in your phone.

Same problem with my moto xoom...files not showing in MTP using windows xp...still have not found any solution

hgmichna said:
Disable USB debugging in your phone.
Click to expand...
Click to collapse
+1 have to toggle USB debugging in winXP

hgmichna said:
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.
Click to expand...
Click to collapse
It works! THANKS A LOT!!!

No USB Options ... none.

Help... picked up a G2 last month. Stock, factory reset. Everything was cool.
Did the OTA update to Lollipop.
Now I have No USB options.
No media sync (mtp), no camera option (ptp), whatever else is supposed to show up in the pull down shade that doesn't.
Nothing.
MTP drivers of all flavors fail to install.
There's no way for me to connect to my pc.
No way to tranfser files.
No way to root.
No way to try and flash a rom.
No way to brick my phone :/
Any thoughts on how to resolve this would be appreciated.
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it

ROMmin' Noodle said:
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it
Click to expand...
Click to collapse
if nothing else helps
install es file manager and simple copy paste the whole dcim/pictures folder to pc over the wifi network... (just make sure that pc folder is visible on the network - make it shareable)
- i use this all the time for copying files from pc to my phone when i'm too lazy to sit by the computer
or you can use quickpic's integrated wifi transfer option which can transfer pictures to any other device that also has quickpic installed...

I have the same problem and i want to root the device but I can't do it without the usb. I tried to use various apk root apps but all fails. Any suggestions?
Sent from my LG-D802 using XDA Free mobile app

I had same issue after updating to lollipop through the lg software. I have uninstalled all the drivers related to LG and plugged in the phone and it started working.
I have deleted them by going to Device Manager, then from the top menu click on View then select Show hidden devices then expand Portable devices from the list and uninstall your LG phone from there. Try to do that while your phone is connected. Then once you have uninstalled it, reconnect your phone.
Also, have you tried connecting your phone to different PC?

Yes, i tried with various pc and various os such as linux. Nothing. There are not working also the usb otg memory.
Sent from my LG-D802 using XDA Free mobile app

USB storage not showing up in windows

Anyone else with problems seeing the storage after plugging into PC? adb command works and device drivers installed. Found another forum where turning the usb from MTP to charging and back under developer options does the trick. I have a non stock ROM and seeing if fresh out of the box experiences the same thing.

I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!

rramey23 said:
I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!
Click to expand...
Click to collapse
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!

Kandydish said:
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!
Click to expand...
Click to collapse
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.

rramey23 said:
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.
Click to expand...
Click to collapse
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?

Kandydish said:
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?
Click to expand...
Click to collapse
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.

zosimov21 said:
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.
Click to expand...
Click to collapse
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.

Kandydish said:
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.
Click to expand...
Click to collapse
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP

zosimov21 said:
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP
Click to expand...
Click to collapse
I have downloaded them. How do I specifically choose just that file? When I go through updating the driver, it asks for a folder location.

Go to dev options, switch the USB from ptp back to mtp and it works for me

xxsashixx said:
Go to dev options, switch the USB from ptp back to mtp and it works for me
Click to expand...
Click to collapse
Tried. Keeps trying to install the MTP drivers and it won't go through.

I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet

bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.

Kandydish said:
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.
Click to expand...
Click to collapse
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide

bartendersimon said:
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide
Click to expand...
Click to collapse
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.

Kandydish said:
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.
Click to expand...
Click to collapse
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?

bartendersimon said:
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?
Click to expand...
Click to collapse
Changing it from charging to MTP shows a MTP device in Manager with a yellow exclamation mark next to it. When looking into the details, it says that no drivers are installed. When I try "Updating Drivers", it says "Windows failed to install drivers. Code 28" or something along those lines. Code 28 MEANS that Windows failed to install drivers.
Thanks for nothing Microsoft.

Nexus 6p Connection to PC Issue - This Helped!
I had similar problems with PC not recognising my Device. I found http://www.technobuzz.net/install-google-nexus-6p-usb-drivers/ which helped me solve my issues.
1. Downloaded and installed the Huawei Nexus 6p drivers. This installed a Huawei Task Manager which connection to pair was still not recognisable.
2. Deleted old drivers (acer, samsung, htc) from' Device Manager'. This actually helped PC recognise my device which showed up in the Device Manager>Other Devices>Nexus 6p, also in PC interface but once moved off charging to MTP, computer didnt recognise device.
3. Downloaded and installed the adb/fastboot installer. Followed instructions till step 10. My screen didn't show anything like Andoid ADB interface, it displayed MTP file install, which I installed. Just remember to refresh in My PC interface when changing over from charging to MTP, sometimes Nexus 6p will be hidden.
4. Uninstalled the Huawie Task Manager.
This has solved my problem with PC and Device connection. The instructions given are from what I can recall of the process I went through.
Credit to Sidharth Rathore from Technobuzz for this solution.
Hope this helps.
Later.
p.s. I have a windows 10 laptop if this helps.

bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I was having the same issue until I uninstalled some other debugging drivers I had installed. So I would recommend crawling through your installed apps for any other android usb drivers and uninstalling them if you still have this issue.

Working on mine right now. Found that USB 3.0 ports will not recognize device. Once plugged into a 2.0, it is recognized. Might help your issue

MTP connection with Mac OSX

Hi everyone, I'm trying to mount the ZUK as an hard drive, but I can't find a way to do it. It doesn't appear on the desktop and Android File Transfer says "Could not connect to device". I've tried with SyncMate to use the option "mount as drive", but no result as well.
Is there anyone who's found a way to solve this issue?

Make sure your phone is on mtp mode not charging mode, just drop down the cm icon on the left side of status bar and check.

Of course I knew that, but it just doesn't work. I've also tried several times to switch between mtp and ptp without success.

Pneumatikos said:
Of course I knew that, but it just doesn't work. I've also tried several times to switch between mtp and ptp without success.
Click to expand...
Click to collapse
Even I have the same problem with Marshmallow. It just doesn't work every time. Rebooting to recovery instantly shows my Phone in Android File Transfer, but not always when booted up. I've fallen back to pushing and pulling files/folders using ADB.

Thank you deepakdtg! I'll try the recovery mode to see what happens! I was considering the option to use ADB but it's not handy at all to transfer files... I'm using this Sync Mate app, it doesn't show the phone as a disk, but it's quite easy to transfer folders and files

Unfortunately even in recovery mode I've the same problem. Ok, I'll use ADB and SyncMate :\

Helium not connecting

Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone

kudos1uk said:
Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone
Click to expand...
Click to collapse
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.

kudos1uk said:
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.
Click to expand...
Click to collapse
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance

aryan.ratulangie said:
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance
Click to expand...
Click to collapse
Use the Chrome Helium extension on your PC:
https://chrome.google.com/webstore/detail/helium-backup/gpglbgbpeobllokpmeagpoagjbfknanl
In the notification area of your phone choose Midi as the connection method.

kudos1uk said:
Use the Chrome Helium extension on your PC:
In the notification area of your phone choose Midi as the connection method.
Click to expand...
Click to collapse
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?

aryan.ratulangie said:
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?
Click to expand...
Click to collapse
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.

kudos1uk said:
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
Click to expand...
Click to collapse
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
kudos1uk said:
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
Click to expand...
Click to collapse
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
kudos1uk said:
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.
Click to expand...
Click to collapse
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:

aryan.ratulangie said:
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:
Click to expand...
Click to collapse
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.

kudos1uk said:
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.
Click to expand...
Click to collapse
Yeah, tough luck for me I guess. Thanks anyway.

Problem with using Helium for redmi 6
I tried everything but my computer still says it can't find the drivers.
Because of this I can't get helium working
Any idea on how to enable PTP. I have developer options on.
---------- Post added at 07:44 AM ---------- Previous post was at 07:24 AM ----------
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option). and it work. I disconnect and tried again and it failed.
From the notification section (the menu you see when you tap and top and swipe down) I just click "android system" and keep selecting between "charging this device" and "transfer photos (PTP)". I just keep doing this and helium miraculously worked.
If you have time, can anyone shed any light into this.
I wasn't crazily constantly switching between PTP and charging. And in the debug mode it was already set to "PTP".
I'm happy I got it working but annoy I don't know how.

kudos1uk said:
plug in on USB and sellect transfer files from the notification area of the phone.
Click to expand...
Click to collapse
karenfff said:
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option).
Click to expand...
Click to collapse
Just like my instructions above lol.

Hello, I am using a Xiaomi RedMi note 4 with MIUI 10. I had heilum working on the phone for some time, but after restart I couldn't use it no more.
I searched a bit, but nothing seemed to work. I tried a few things along with turning USB debugging for security reasons on (hope this is not important, but i'll mention it anyway).
While I stabled across the xdadeveloper's review of this app on YpuTube, they mentioned "as long as you don't reboot", so I tried reinstalling it.
After reinstalling it I seemed to have the same issues(not recognizing the actual mode the usb is configured eg PTP, MTP), only this time when I went to the settings the phone was on MTP and after I changed it to PTP (it might have been MIDI, I am not sure) it worked. It recognized the connection to the PC and let me proceed.
Hope this helps in any way.
Note: I didn't need to reinstall anything to the PC, just having the chrome extension and the adb drivers seemed enough.

I managed to get it to work by revoking device access from the develpoer options and restarting all apps over again and made sure that the USB cable is in PICTURE mode. After wiggling it several times it worked on 2 phones ... yet then i had a problem with Helium unable to backup and restore all my apps only some...