Helium not connecting - Xiaomi Mi A1 Questions & Answers

Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone

kudos1uk said:
Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone
Click to expand...
Click to collapse
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.

kudos1uk said:
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.
Click to expand...
Click to collapse
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance

aryan.ratulangie said:
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance
Click to expand...
Click to collapse
Use the Chrome Helium extension on your PC:
https://chrome.google.com/webstore/detail/helium-backup/gpglbgbpeobllokpmeagpoagjbfknanl
In the notification area of your phone choose Midi as the connection method.

kudos1uk said:
Use the Chrome Helium extension on your PC:
In the notification area of your phone choose Midi as the connection method.
Click to expand...
Click to collapse
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?

aryan.ratulangie said:
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?
Click to expand...
Click to collapse
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.

kudos1uk said:
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
Click to expand...
Click to collapse
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
kudos1uk said:
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
Click to expand...
Click to collapse
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
kudos1uk said:
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.
Click to expand...
Click to collapse
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:

aryan.ratulangie said:
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:
Click to expand...
Click to collapse
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.

kudos1uk said:
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.
Click to expand...
Click to collapse
Yeah, tough luck for me I guess. Thanks anyway.

Problem with using Helium for redmi 6
I tried everything but my computer still says it can't find the drivers.
Because of this I can't get helium working
Any idea on how to enable PTP. I have developer options on.
---------- Post added at 07:44 AM ---------- Previous post was at 07:24 AM ----------
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option). and it work. I disconnect and tried again and it failed.
From the notification section (the menu you see when you tap and top and swipe down) I just click "android system" and keep selecting between "charging this device" and "transfer photos (PTP)". I just keep doing this and helium miraculously worked.
If you have time, can anyone shed any light into this.
I wasn't crazily constantly switching between PTP and charging. And in the debug mode it was already set to "PTP".
I'm happy I got it working but annoy I don't know how.

kudos1uk said:
plug in on USB and sellect transfer files from the notification area of the phone.
Click to expand...
Click to collapse
karenfff said:
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option).
Click to expand...
Click to collapse
Just like my instructions above lol.

Hello, I am using a Xiaomi RedMi note 4 with MIUI 10. I had heilum working on the phone for some time, but after restart I couldn't use it no more.
I searched a bit, but nothing seemed to work. I tried a few things along with turning USB debugging for security reasons on (hope this is not important, but i'll mention it anyway).
While I stabled across the xdadeveloper's review of this app on YpuTube, they mentioned "as long as you don't reboot", so I tried reinstalling it.
After reinstalling it I seemed to have the same issues(not recognizing the actual mode the usb is configured eg PTP, MTP), only this time when I went to the settings the phone was on MTP and after I changed it to PTP (it might have been MIDI, I am not sure) it worked. It recognized the connection to the PC and let me proceed.
Hope this helps in any way.
Note: I didn't need to reinstall anything to the PC, just having the chrome extension and the adb drivers seemed enough.

I managed to get it to work by revoking device access from the develpoer options and restarting all apps over again and made sure that the USB cable is in PICTURE mode. After wiggling it several times it worked on 2 phones ... yet then i had a problem with Helium unable to backup and restore all my apps only some...

Related

Cannot transfer files with MTP / Device not viewable in Windows Explorer

When I connect my Nexus 7 to my Windows XP (SP3) PC via USB, it's obvious the computer recognizes it and it tries to install ADB drivers. Whether I choose to install those drivers or not, I still can't locate my device in the Windows Explorer Tree. I checked Disk Management for the hell of it and nothing but my PC's harddrives were there. There's an attempt to install drivers for "MTP" but that fails and I'm pretty sure that's the cause; however, I'm unable to replicate it, even as I uninstall/reinstall applicable drivers from the device manager the MTP failure never happens anymore. I did some googling and found a thread with someone who had a similiar experience. In turn, I downloaded https://www.box.com/s/2c25e8bc42ecce400afd to try a different set of drivers. Same problem. Driver install is fine for ADB, but still unable to see my device in Windows Explorer. I'm able to successfully connect the device to the PC with PTP for the camera. I can access DCIM and cache which can serve as a work around, but I'm hoping you can provide any ideas you might have. Thank you!
edit - ***resolution***: Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd
While connected to PC, I switched to PTP mode because I was about to give up and just use that
I then disabled usb debugging and switched back to MTP at which point the drivers successfully installed and I could now view my device in Windows Explorer. I also believe downloading the drivers in the link above helped since the first crack I took at this was unsuccessful with existing drivers.
install pdanet on pc and it will install drivers for u so it will be recognized
Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd
Been battling with this on my XP machine since yesterday. I couldn't even get debugging to work until I installed NakedDriver. And even still, there seems to be no way to get MTP to work without turning debugging off. On my Win7 machine everything worked perfectly, both ADB and MTP, right out of the box. I have the Galaxy Nexus drivers installed on both machines (which I've read are compatible with the N7). I also have the latest version of Windows Media Player (I've read that some older versions have issues with MTP). Is anyone else able to run ADB and MTP on XP?
*edit*
A: Does PDAnet let you use MTP and ADB simultaneously? Because I really don't want to install it if I don't have to. I got rid of it ages ago (too many things starting up at boot time).
B: I have a Galaxy Nexus also, and I have no issues on the XP box.
I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.
asus site now has a usb driver for N7
try that
Nordendorf said:
asus site now has a usb driver for N7
try that
Click to expand...
Click to collapse
Updated with ASUS drivers, still doesn't view internal storage fully.
Salty Wagyu said:
Updated with ASUS drivers, still doesn't view internal storage fully.
Click to expand...
Click to collapse
Same here. No change with the Asus drivers. Still can't use MTP when ADB is turned on.
poo. how do I transfer my audiobooks to this stupid device without working drivers?
1. Please disconnect Nexus7
2. Remove drivers on PC.
3. Toggle ON : Settings->Wireless&Networkings->More->NFC.
4. Re-connect device
Good luck !
GotLoveForAll said:
poo. how do I transfer my audiobooks to this stupid device without working drivers?
Click to expand...
Click to collapse
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!
im having trouble too, is there any way to make the device to be recognised as a flash drive?
Internal memory partly invisible from Windows 7 Explorer
Salty Wagyu said:
I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.
Click to expand...
Click to collapse
Same observation here (a few months later) on stock Android 4.1.1 rooted.
It seems that new files in the internal memory remain invisible for a long time, but so far they have become visible eventually, sometimes a day or two later. I have no clue what could possibly cause this, and I have not found any trick or workaround that makes them visible, not even rebooting. Any hint is welcome.
SE4GT said:
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!
Click to expand...
Click to collapse
Didn't work. Just shows up as a camera with the limited folder access one would expect.
Workaround
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.
Same issue with an old ibm x40 udated to windows xp pro SP3.
I've installed mtp driver, without success
I've "tried" to install asus driver, without success
I've tried to do as above with the help of the nexus toolkit, without success.
Everytime, the laptop recognize the device as android ADB interface.
Someone could help me?
Thank you in advance
mistershark said:
Everytime, the laptop recognize the device as android ADB interface.
Click to expand...
Click to collapse
Disable USB debugging in your phone.
Same problem with my moto xoom...files not showing in MTP using windows xp...still have not found any solution
hgmichna said:
Disable USB debugging in your phone.
Click to expand...
Click to collapse
+1 have to toggle USB debugging in winXP
hgmichna said:
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.
Click to expand...
Click to collapse
It works! THANKS A LOT!!!

No USB Options ... none.

Help... picked up a G2 last month. Stock, factory reset. Everything was cool.
Did the OTA update to Lollipop.
Now I have No USB options.
No media sync (mtp), no camera option (ptp), whatever else is supposed to show up in the pull down shade that doesn't.
Nothing.
MTP drivers of all flavors fail to install.
There's no way for me to connect to my pc.
No way to tranfser files.
No way to root.
No way to try and flash a rom.
No way to brick my phone :/
Any thoughts on how to resolve this would be appreciated.
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it
ROMmin' Noodle said:
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it
Click to expand...
Click to collapse
if nothing else helps
install es file manager and simple copy paste the whole dcim/pictures folder to pc over the wifi network... (just make sure that pc folder is visible on the network - make it shareable)
- i use this all the time for copying files from pc to my phone when i'm too lazy to sit by the computer
or you can use quickpic's integrated wifi transfer option which can transfer pictures to any other device that also has quickpic installed...
I have the same problem and i want to root the device but I can't do it without the usb. I tried to use various apk root apps but all fails. Any suggestions?
Sent from my LG-D802 using XDA Free mobile app
I had same issue after updating to lollipop through the lg software. I have uninstalled all the drivers related to LG and plugged in the phone and it started working.
I have deleted them by going to Device Manager, then from the top menu click on View then select Show hidden devices then expand Portable devices from the list and uninstall your LG phone from there. Try to do that while your phone is connected. Then once you have uninstalled it, reconnect your phone.
Also, have you tried connecting your phone to different PC?
Yes, i tried with various pc and various os such as linux. Nothing. There are not working also the usb otg memory.
Sent from my LG-D802 using XDA Free mobile app

Usb problem

Can anyone tell me why when i connect my lenovo k3 the pc doesn't read the storage? It was working before, i could copy paste songs,movies etc but now suddenly it stopped, i didn't update anything, when i use the es file explorer everything is working good, but when i connect it to the pc than my pc does detect the internal and external storage and i can see all the sub folders, but i cannot see the files inside nor copy paste anything in or out, why? Using Vibeui 3.0_1553 Dev.
1.Its conected as Media Device(MTP)
2.USB debugging is enabled
Basically everything as it was when it was working but now its not, wich is weird since i can see all the folders inside but not the files.
If you have a passward active you'll see your files after disabling it!
antoni0007 said:
If you have a passward active you'll see your files after disabling it!
Click to expand...
Click to collapse
Nop, i dont have a password active, any other suggestions?
Armageddonn_mkd said:
Nop, i dont have a password active, any other suggestions?
Click to expand...
Click to collapse
it might be a program that's trying to copy/read your card after your upgrade!
antoni0007 said:
it might be a program that's trying to copy/read your card after your upgrade!
Click to expand...
Click to collapse
I didn't update anything mate...
Have you tried switching usb modes e.g. File transfer? Any of the other modes work?
neocyke said:
Have you tried switching usb modes e.g. File transfer? Any of the other modes work?
Click to expand...
Click to collapse
Yes i have tried the other usb options, charge only than revert back, doesn't seems to help, i just dunno how it can read the phone, it can read the sd card and the internal memory but it doesn't read the files, very weird, if it was the port of the usb or the cable it wouldn't have read the phone at all but it does read it so i dunno what i can do, anyone can help me?
Based on what you're saying, I have to say the fault is most likely at the other end - on the pc. More often than not, something changed on the pc, windows update, antivirus patch, driver update, settings changed by apps etc that kills connections. Quick way to test is to connect your phone to another pc but I guess you already know that. Swapping cables sometimes helps too. I know it does for me. My e-cig usb cable works better than all my other phone maker supplied cables that I've collected over the years. Go figure.

Can't view files in Win 10 - MTP Connection Shows Empty Folders

Hey - I can't see my files in Win 10 when I connect via USB, and choose MTP via the notification dropdown. I'm unlocked on B19 A2017U.
Instead, in Win 10 when I connect and select MTP, it lists the "A2017U" device and both "Phone" and "Samsung SD Card" subfolders. However, clicking on either subfolder just shows "Empty" even though I can see files on the device (and obviously Android is installed, etc).
I've tried toggling the MTP to Charging and back, rebooting, and clearing cache/data for the External Storage app (and rebooting) in Android. I've tried uninstalling the MTP driver in Win 10, and letting the MTP driver reinstall via the connection option. I've tried installing via the Install Driver option on the USB notification shade in Android. Same result.
Does anyone have any suggestions?
What about USB Debugging? Tried toggling that on and off? Sometimes that does the trick for me. Also, are you on stock or custom ROM?
KwesiJnr said:
What about USB Debugging? Tried toggling that on and off? Sometimes that does the trick for me. Also, are you on stock or custom ROM?
Click to expand...
Click to collapse
I'm on stock. Yup, tried turning off USB debugging and rebooting, etc. Stranger, when I turn off USB debugging, I can't see the phone connected at all (I.e., "A2017U" doesn't even appear in Explorer.
Try installing the 'ReScan SD Media Card' app by RADEFFFACTORY (free) from the PlayStore and run it. I found it it will refresh the view of missing folders and files.
Good luck
ScaryBugThing said:
I'm on stock. Yup, tried turning off USB debugging and rebooting, etc. Stranger, when I turn off USB debugging, I can't see the phone connected at all (I.e., "A2017U" doesn't even appear in Explorer.
Click to expand...
Click to collapse
Ha, that's strange indeed. I usually get this problem when I flash stuff that need a complete wipe/factory reset beforehand, but then I forget and flash 'em anyway. If you haven't flashed anything, then I'm at a complete loss.
amphi66 said:
Try installing the 'ReScan SD Media Card' app by RADEFFFACTORY (free) from the PlayStore and run it. I found it it will refresh the view of missing folders and files.
Good luck
Click to expand...
Click to collapse
Thanks for the suggestion. I tried running it and reconnecting, running it while already connected, and running it and rebooting phone. Unfortunately none of them helped... I'll probably start clearing/re-flashing stock at this point.
EDIT: I can access via mounting in TWRP. That's an interesting data point, since that pegs it at definitely a stock phone OS issue, not a Win 10 driver or hardware issue. For now, I'll just use that to transfer what I need to, but would still appreciate any thoughts as to why in normal stock B19 it isn't working...
EDIT 2: I decided to try wiping settings in TWRP (Dalvik/Cache). That fixed it, all good now.
ScaryBugThing said:
Thanks for the suggestion. I tried running it and reconnecting, running it while already connected, and running it and rebooting phone. Unfortunately none of them helped... I'll probably start clearing/re-flashing stock at this point.
EDIT: I can access via mounting in TWRP. For now, I'll just use that to transfer what I need to.
Click to expand...
Click to collapse
While connected have you tried switching the Android connection from 'MTP' to 'Charging' & then back to 'MTP'?
You can try this. http://www.droidviews.com/fix-mtp-driver-installation-on-windows-10/
Last time I couldn't access files via mtp, I fixed it from the device manager.

OP6T computer connection

When I plug my 6T into the computer (runs windows 10) it comes up what to do with OnePlus device. I install the drivers and nothing happens. I've uninstalled all possible drivers connected to the device and reinstalled, I've installed drivers from various sources but nothing is working.
I can't access the storage on my device from the computer and click and drag from the phone to the computer and vice versa. I've went into developer options and clicked file transfer as well but every time I connect to the computer it just prompts me to install drivers which never work.
Any help will be great thanks.
Newrooter22 said:
When I plug my 6T into the computer (runs windows 10) it comes up what to do with OnePlus device. I install the drivers and nothing happens. I've uninstalled all possible drivers connected to the device and reinstalled, I've installed drivers from various sources but nothing is working.
I can't access the storage on my device from the computer and click and drag from the phone to the computer and vice versa. I've went into developer options and clicked file transfer as well but every time I connect to the computer it just prompts me to install drivers which never work.
Any help will be great thanks.
Click to expand...
Click to collapse
Try changing your USB connection settings, usually defaults to charge only
jestyr8 said:
Try changing your USB connection settings, usually defaults to charge only
Click to expand...
Click to collapse
I tried that unfortunately, haven't got another computer to test if it's something wrong with my pc or not.

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