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My phone is just messed up. Every time I get a call or make a call, the phone will just be completely become unresponsive after the call. The screen is completely black, I have to turn off the phone and turn it back on. The phone somtimes turns off on its own (started about a month ago). I have no idea why this phone is reported to have so many issues without any recognition from my service provider, Bell. Every time I talk to their data support they say the phone has been flawless and have no reports of any issues. This phone has such potential to be amazing as long as it just works. I didn't have any real serious lag. The little lag I did have was tolerable. But the phone turning off and becoming unresponsive is of course unacceptable. I can't find my reciept, I bought it at Best Buy. So until I find it, I can't take it to Bell for warranty.
I am running the newest firmware, the phone is completely stock, haven't done anything to it. There has been no applications installed. Had the phone since Aug.24/10.
Tempott said:
My phone is just messed up. Every time I get a call or make a call, the phone will just be completely become unresponsive after the call. The screen is completely black, I have to turn off the phone and turn it back on. The phone somtimes turns off on its own (started about a month ago). I have no idea why this phone is reported to have so many issues without any recognition from my service provider, Bell. Every time I talk to their data support they say the phone has been flawless and have no reports of any issues. This phone has such potential to be amazing as long as it just works. I didn't have any real serious lag. The little lag I did have was tolerable. But the phone turning off and becoming unresponsive is of course unacceptable. I can't find my reciept, I bought it at Best Buy. So until I find it, I can't take it to Bell for warranty.
I am running the newest firmware, the phone is completely stock, haven't done anything to it. There has been no applications installed. Had the phone since Aug.24/10.
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This sounds like the infamous coma syndromevfound on our i9000m bell SGS models.
My phone just started doing this randomly 60 days after owning it.
There is a thread here all about it. Search the fourms with the keyword comatose and you will find it.
Bell HAS aknowledged this issue and there is a master ticket open fir it. They say they are working with Samsung to resolve the issue. My post in the other thread lists the master ticket number.
Sent from my GT-I9000M using XDA App
Trying to see if there's something in common with those who are experiencing lock ups.
My crashes arent frequently but it has happened a few times
Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.
My units is not crashing all the time but it does it at least once a day which is bad. It seems to be when trying to switch between using cell network and WiFi. Would be nice if it was fixable with firmware.
Mine hasn't crashed so far. I tried downloading Harvest Game and it went fine over wifi. Tried heavy browsing with music in bgrnd and that too was fine. Only issue was the Bluetooth not communicating to the car properly. Its been a week now.
ive crashed only once, which was in the newsroom app, i was also updating marketplace one time and instead of crashing it would just take me back to the start menu..
mine has been crashing quite a bit...16 gig less than 14 gig available...
In the first 36 hrs I had the phone, I spent at least half of it in the PC connect screen. The phone would not boot...well..sometimes. Then it would boot by itself...reboot rather.
I called MS, ZUNE support. They helped walked me through some basic steps. Apparently I was touching the side buttons, camera, volume down, while powering up. Not sure if this was true, but dam they could reproduce the PC connect everytime. Since that call, I was more careful about powering up and have had no problems since.
I do get a lag in IE on WiFi, sometimes, not often, but daily. I found a web page that always sends me back to the desktop.
But crashing.....I have to be honest and admit that most of the crashes...if not all, in the first 36 hrs, probably were user errors. Now, I'm not a novice. I own more smartphones than most people on this forum. And if the phone buttons are that sensitive, then something is not right. However, since I've grown accustomed to the button layout and sensitivity, I've not had a single malfunction.
I've also recognized that certain apps are prone to causing, umm....unexpected results. Maybe instead of voting on crashes...we should keep a list of app suspects....
I got 2 units.
The first one had the Wifi issue and was constantly crashing.
The second one the Wifi is good, and it never crashed.
Maybe is related?
It seems to me that my device crashes a lot when my Wifi is on
sureloch said:
Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.
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Same here, also 16GB model. Every crash I've had has either been related to the Marketplace, or it's happened when my rickety 3G connection had poor signal.
This sucks. Mine is crashing EVERYTIME I try to dl something related to xbox live (games) over wifi. Should I have this exchanged???
Crashes a lot. Sometimes back to back so after doing numerous battery pulls, I had mine switched out. Its always an app though that crashes it and the screen becomes unresponsive. Phone goes to home screen and the people hub is grayed out. Its not an os specific crash cuz my hd7 doesn't do that.
So far phone is mostly stable, crashes have been only with wifi enabled, and only had 1 other crash without wifi on. Been running for the last 3 days, no crash at all.
I have had my phone almost a week and have been noticing the crashing a bit more frequent. It always seems like when I am in the MP or using an app that requires retrieving data from the cloud.
I got mine since November... never saw it crashing
Only once it would not start...I had to remove the batteries and put them back on.
I have a feeling it goes with having it in your pocket for a long time.
Sometimes (happened twice in 3 month) the screen locks but it has something to do with static electricity, or rain (I switched on and off and it worked).
I got it upgraded to 32 GB by swapping the micro SD card.
Took a while to boot.... (I think it reformats the card) worked like a charm!
Fankly, it is the sexiest piece of hardware I've owned in a long time.
Much more stable than any phone I ever owned.
I've had my 16GB since the 28th. I have not had a single crash, freeze or hang in the 5 days I have been using it. OS performance wise, it has pretty much been perfect.
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet. Everything I have done is solely over Wifi. I think the fact that I don't have a data plan is going to wind up being the explanation for my lack of problems. I don't know if it is a Microsoft or Dell problem, but 3G and WiFi just don't seem to get along well on the DVP.
Even though I have been limited to Wifi, I have been using this thing constantly trying to get everything setup. I haven't had any Marketplace issues at all. I've been using the Facebook, Twitter and Netflix apps quite a bit. No Xbox Live stuff or YouTube app though. I installed the LastPass app and tested almost all of 50+ logins without any issues. All in all, I think I have given my DVP a fairly tough stress test and I honestly have to say it has passed with pretty high marks.
That's not to say my DVP is perfect though. I have had some bugs. The biggest for me is the cellular antenna. I get a mediocre phone signal in my apartment. My flip phone would hover between 2 and 3 bars out of 5. I get much worse reception on the DVP. I get a ton of No Service notices, especially when I pick it up. But it isn't just a death grip issue. I'll sit the phone on the arm of my couch and watch it fluctuate between No Service and 1 or 2 bars. If I want to make a call on the DVP, I have to take laps around my apartment trying to find a decent signal. Not fun. Outside of the dead zone that live in the reception is fine. If I get 5 bars, it stays at 5 bars no matter how I hold it. I also don't care for the SMS texting app. When I attempt to send a text while I have a low signal, I don't get a confirmation either way after I hit send. I sent 3 texts in a row out on Thursday afternoon and only 1 got through. It would have been nice to see a "Message Sent" or Message Failed" confirmation either way. I also can't import Contacts from my Sim. I see the box for it on my People Settings page, but it is greyed out. Very annoying. And I know it's a known issue with Microsoft, but the not being able to connect to a WiFi with a hidden SSID is just ridiculous.
I really haven't made up my mind yet on whether I am keeping my DVP. On the one hand, I really like WP7 and it seems like I got lucky and got one of the problem free DVP's. But I'm also not sure if I can live with the bad reception at home. I guess I'll just have to wait and see if anything interesting is announced at CES.
16GB and it locked up all of the time... It would just freeze there with whatever it was on the screen. That happened until I turned Wifi off. Now it's great. The only time that it crashed with wifi off was when I was running Beezz and it just hard locked for some reason.
So I would like to have Wifi... 3G coverage is spotty at best where I live. What are the chances of a firmware fix, ya think? I'm almost tempted to send it back to Dell... Even though I love it to death. Gosh that keyboard is amazing...
I sure hope it gets sorted out...
Can someone list the symptoms of crashing? Is it just screen freeze or apps won't launch when touched or something different? I had case y'day where except people, email and phone, none of the other apps would launch. When launched it would just return to the home screen right away. Then a battery pull fixed it. That was the first i had the issue since receiving the phone on 12/23. I have time till end of this week to decide on return or replacement.
MikeDupp said:
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet.
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Mike, have you received any calls on it yet? My experience has been that you can make outgoing calls all you want, but you need to tell T-Mo the new IMEI number to receive calls. That could also be why you haven't gotten a notification about the text messages.
When I called T-Mo to get the phone set up, they also told me about the available insurance plans (from $5.99/mo that covers the phone completely-loss/theft/damage/etc, to less than $2 for minimal coverage). I was on an out-of-contract plan too and had to pick up the phone at full price. My plan was phone+data, no messaging, so I only pay for texting. Everything done over WiFi or 3G has been great.
As for crashes, I think it's locked up 3 times now that required removing the battery and putting it back in. Those all happened within the first few days of owning it, but not since. (got it on the 23rd)
Hello,
My samsung focus frim AT&T is not getting any signal from anywere does any one knoow how to fix this problem please help
tryhardtravie said:
Hello,
My samsung focus frim AT&T is not getting any signal from anywere does any one knoow how to fix this problem please help
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What kind of signal? GSM, Wifi, Bluetooth?
I'll assume GSM.
Have you tried your SIM in other phone? How about other SIM in the Focus?
Was it working ever? Or it start all of a sudden?
You could try a hard reset, but I doubt it will help.
i had this problem with mine too. I did countless resets ect. It worked for a bit but wouldn't get any EDGE signal. Now I get neither, probably 15% of the time I can weasel some 3g. (literally speaking)
I went on to a Infuse 4g because I didnt have warranty. (which im having battery issues with haha, bad luck or what)
I do want to see if anyone else had this issue and if there's a fix or not, I can pretty much only use the focus as an spiffy zune
hai-san said:
i had this problem with mine too. I did countless resets ect. It worked for a bit but wouldn't get any EDGE signal. Now I get neither, probably 15% of the time I can weasel some 3g. (literally speaking)
I went on to a Infuse 4g because I didnt have warranty. (which im having battery issues with haha, bad luck or what)
I do want to see if anyone else had this issue and if there's a fix or not, I can pretty much only use the focus as an spiffy zune
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You really should try changing the SIM assembly. Look it up, might not be that expensive and beats using the phone as a player.
same here
hey i just bought a new att focus and im having the same problem, im in colombia, and im randomly losing signal and only getting signal again after a couple of reboots any idea anybody?
no signal here too
hi all
i am from india and i recently bought an unlocked samsung focus which was working fine untill yesterday when i switched off and on my phone and there has been no signal ever since. i mean the signal shows up for a brief second every 5-6 hours and then disapears. i have tried 3-4 different sim cards which are working fine in other phones but they dont work in the focus.
i have done nothing to get this behavior from the phone. i have not tried the dev unlock nor tried any hackery with the diagnosis app nothing. just a normal switch off and on and no signal!!!
i am out of luck with warranty as it has only US warranty.
makes sure the radio setting is for your country as well, check apn setting for the internet
I had the issue too. Along with the light sensor and proximity sensor failing.
I think it's a hardware issue, it you're under warranty take it in to get it fixed.
I'm with Rogers wireless in Canada. They sent it to Samsung and they took over a month to fix it! I got it back and the light sensor broke. Called them up, i was livid, and demanded they send me a replacement device. I got one, but now it's restarting randomly
Seems like Samsung doesn't know how to make anything but a pretty screen...
OH WELL you live you learn!
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
This has happened to me rarely, but it has.. also sometimes when scrolling down a webpage, it will randomly select a whole paragraph like i just long pressed the paragraph to copy text.. possible something caused by samsung using their own proprietary digitizer for the first time
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
nephillim said:
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
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Id say it sticks out a few milimeters, not much tho
nephillim said:
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
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Just downloaded an app from the store called "multi window toggle", works perfectly. No more random split screen. Only problem so far, you have to manually enable it after a restart.
Thanks for the tip! I'll give that toggle app a try and see if it helps!
Honestly, I really wish I could control what apps allow split screen... I think that alone would save me a ton of headache.
experiencing the same thing. hasn't affected my day to day usage in a negative way yet. it's indeed annoying
I really hope this is a software glitch, the thought of paying so much for electronics and having the nagging feeling that the device you got isnt as perfect as others that have been sold just makes me feel uneasy.. i dont want to send it for warranty although from past experience, samsung is very fast and fixing and returning your phone, the longest wait is the two way 2day shipping they provide.. i just want it to be working as intended! Just like you, i feel better that im not the only one, but id feel even better if there were MORE people experiencing this (does that make me a bad person?)
Same issue here
Also happening to me. I know this is the AT&T area, but I have the GS7 from TMobile. So is not just a unique to the AT&T variant. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.
I went to the T-Mobile store to try to exchange it for another one. Since the issue is hard to prove (it doesn't happen every time), casually, the person that helped me at the store was the manager (who was greeting the customers that came in). After describing the problem to her, she told me that T-Mobile had received an alert in their systems about this issue and that it appears to be a hardware problem. They exchange mine for free even when I had exceeded the 14 day window.
Just got off the phone with samsung and they said, get this, there are no reported issues with this device.. they gave me a ring around, wanted to remotely access my device and couldnt offer a valid reason why they would need to do that.. eventually in the end they refered me to exchange the device at at&t but with "no known issues" and being past the 14 day return time, i have a feeling im in for a huge headache at the at&t store... what a nightmare. Very disappointed in the first samsung phone ive ever purchased.. htc never did me wrong like this...
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
What to do?
Will there be an update to fix this?
I don't know if i should go and exchange my s7 edge. I can't live with this random multi window for over a year.
But if they will fix it in an update, i dont want to send it to repair, in Denmark it will take over 2 weeks before you get a new one.
I Hope they will fix it in an update
Glad this isn't just me, the split screen popup is really starting to bother me. I also have issues when on a WiFi network, tether my car to the phone, then drive away, my WiFi breaks and I have to restart the phone to get data working. I called Rogers, my carrier in Canada, and they are not aware of it being a hardware/Samsung issue. The tech has heard of the split screen issues but said there is no recall on the device yet and it might be fixed with software. Unless anyone can confirm that replacing their device with a new one fixes this, I just might wait a bit.
split screen activating seems to occur most frequently when I first unlock the device. Other times it just activates randomly.
New update?
I just updated my galaxy s7 edge and it seems like most of the problems are gone. The touch sensitivity has been decreased it seems, the split screen has not activated yet.
It also seems like they turned a bit down for the animations.
I live in denmark, so i have the nordic updates.
Will report back here
New update
Hey guys!
Denmark just got a new update for the s7 and s7 edge called: XXU1APD1.
Hat it for 2 days now, and i have no random split screen activations. Other bugs are gone to!
Just had it happen to my AT&T S7. Phone was on my desk and on the home screen when the split screen activated without me pressing anything. Hopefully it gets fixed with the new XXU1APD1 update.
Had the latest software update two days ago for my S7 Edge, XXU1APD1, in the UK.
No more split screen random activations (I used to get it at least once a day often more).
So far so good.
Now if only AT&T would update us.... I'm glad that it appears to be a software glitch... i just about chucked my phone across the parking lot earlier because of that splitscreen crap... was getting ready to call Samsung this afternoon... I can not live with this on a brand new phone...
AT&T.... update your ****!!!!!!!
Ok. AT&T has actually released an update! Guess I jumped the gun fussing, I'm downloading it currently and will report back tomorrow (4/21) if I no longer have splitscreen issues. I really hope this fixes it!
Has anyone else had this problem? I've got a stock Pixel 4 from T-Mobile that just doesn't get texts reliably. Doesn't seem to matter whether the sender is on an iPhone/Android. Sometimes they'll come in days late from when they were originally sent - sometimes not at all. I've tried all sorts of different texting apps besides the stock one. I've exchanged the phone at T-Mobile for a new one with a fresh SIM card - same issue. If I factory reset the phone, I'll get a flood of all the missed texts and it may work fine for like a week until the problem creeps up again. I've tried with chat features on and off. Nothing seems to fix this and I've had friends tell me they had similar issues and only solved it by switching to a different phone, but I don't have that luxury since I don't have Jump On-Demand. Stuck with this BS and super disappointed considering it's Google's own phone.
Prior to owning the Pixel, my wife and I had the exact same issues with our OnePlus 7's. Text messages were even going to the wrong contacts. We tried everything to remedy the problem via OnePlus. We even contacted T-mobile and they tried resetting our networks as well. Nothing worked. I finally got a hold of a representative at T-Mobile that said they were upgrading the network in our area and multiple customers were experiencing the same issue. So, we immediately switched to another messaging app and let our contacts know the issue and the new preferable way of contact. Now we own the Pixel, our SMS texts are fine and haven't experienced any issues, but it's more likely related to the network than the phone. But I'm still paranoid after that experience, so we hardly ever text anymore and rely on another messaging app with family and friends.