Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
ashyx said:
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
Click to expand...
Click to collapse
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Jerri1240 said:
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Click to expand...
Click to collapse
Let us know how it goes.
Well it's improved some, b ut still not what I'd call stable. And I'm not sure if the improvement has come from the software reflash or the static ip address.
Take that back, still just as crap.
Jerri1240 said:
Take that back, still just as crap.
Click to expand...
Click to collapse
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
ashyx said:
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
Click to expand...
Click to collapse
Apologies I'm not familiar with that app, so have no idea if I've done this correctly.
I installed syslog and tried to stream something on BBC iPlayer, the issue occured immediately so I went into syslog and saved the log. Have attached the logcat.
Again, apologies if I've not done it correctly I've never used the app before, if it's not right please just let me know how to correctly capture the log and i'll do it again.
Thanks.
Well I give up. I can't think of anything else to do.
I requested a replacment in the end because the wifi issue is so bad, the replacement has the exact same issue. So that's 5 out of 5 with the same issue.
Samsung support are utterly useless, they say it's a software issue and will be fixed with an update but have no idea when or if that update will be released. I had hoped the update the tablet received yesterday would have helped but nope.
So far I've restored to factory, cleared the cache, reset my router, taken to the service centre for a software rebuild - non of that helped, so I requested a replacement, which has the exact same issues.
Can't say I'm impressed with samsung. Will be avoiding in future!
i'm having the same issue. have to return it - can't use it for work if the vpn is dropping every two minutes. there are a number of posts here and elsewhere on this - like this one.
i'm sure that there are lots of frustrated customers and lots of soon-to-be refurbished devices. i'm returning mine (sadly).
btw, i also had this issue on my old 2014 tablet (SM-P600) and it cleared up once i moved to a custom ROM. i'm assuming samsung fixed it eventually but new devices have same issue. samsung is doing something weird and wrong to be shipping so many devices with flawed wifi.
my note 8 does not have this issue at all. happily connects and stays connected anywhere, anytime.
Jerri1240 said:
Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Click to expand...
Click to collapse
Having 5 tablets with the exact same symptoms says to me that it isn't a hardware problem. If each tablet has the same OS version, it only makes sense to try another version. I'd go to the Sammobile site and download the latest firmware from a couple of different regions and install them with Odin.
There is an app on Play called WIFI Fixer by Zanshin-g1.
It completely fixed the wifi connection issues on my Tab A.
Related
Man is this getting annoying..I previously had a HD7 than decided to try out the DVP.
This phone keeps freezing up whenever connected to any wifi network. This makes this phone useless.
I'm currently waiting for my 3rd replacement within the last week. This is insane does anyone think that this will ever be corrected.
it happens a lot while you are browsing the marketplace, yes it does. i m pretty sure if Dell releases a firmware update for the wifi module in the phone it should be fine.
See if turning off 3G connectivity helps at all, seems to conflict on mine.
I sure hope so, the problem I see is that evertime I call Dell and tell them about this issue it seems to be the first time they have ever heard about it.
I'd like to know what the heck is going on over there, I think they owe us an explanation and at least a time frame for a fix or a replacement phone if it is defective hardware.
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
My first one runs great, just bought a second one at Costco with the fabulous deal they have. I have no battery run down issues. Auto brightness, Wifi, and gps all on....except when in for sleep mode. I turn on Airplane mode on and off through a downloaded toggle widget.
I've been using it periodically for 3 days and haven't turned it off. Even started a new book with Kindle. Still have 55% battery.
I'd say you are running a bad app which is the culprit. I bet if you go back to stock reset you won't have the issues, other than sleep without airplane mode.
...and no, we are all waiting for the update or 3.1, whichever comes first. I need it for Exchange, everything else is pretty minor.
I guess I should have mentioned. my first unit, I did a factory reset and ran stock for a couple of days, and still had the same issues.
This new unit is pretty much stock, and only thing I have installed is Flash, Kindle, and File manager HD.I have it running in airplane mode, wifi set to turn off when the screen is off, and screen brightness at about 10%.
I charged it all night, I have used it maybe 3 times today (since 6am), just to browse a couple of sites, and @2:30 today the battery was already @ 40%. it has been in standby most of the day.
I find it hard to believe that 2 different units could perform so poorly.
I really want to love this product, but haivng a hard time doing so, lol
The thing you described should be fixed with the 3.1 update...be patient.
Sent from my HTC Desire using XDA App
BadGrim said:
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
Click to expand...
Click to collapse
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
I too am waiting for the .141.07 update. Seems I read that Acer had pulled the updates. Still check every day. I like my tablet and have not seen battery issues with very little standby drain.
The only issue I have is that the WiFi keeps disconnecting. I have checked the advanced settings and it is set at always connected and I have tried changing the channel on my router (suggested elsewhere) but once or twice an hour I have to bump the WiFi to get it to work.
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
http://youtu.be/hE0NfL1C0-s
BadGrim said:
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
no need to apologize, that plain suks......
call the support line, perhaps they can push it to your s/n....???
Click to expand...
Click to collapse
Mine has been fine, except for the GPS.
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
bpivk said:
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
Click to expand...
Click to collapse
You are lucky. There is a update from Acer here for your build. It will take you directly to 1.141.01.
You need to unzip it using this post and then move the extracted update.zip from the decoded.zip file to your external sdcard and then do the update key sequence (volume down and power pressed) and you're done
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
EDIT: Updated OK. Root pending.
EDIT2: Rooted and disabled phone.apk
The phone now works perfectly and is updated.
bpivk said:
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
Click to expand...
Click to collapse
This is an official update so it will either update or not if the checksums are wrong or it cannot binary patch a file. So no chance of a brick.
It works OK. The only thing I've noticed is the longer boot time.
The android screen takes a minute longer probably because it's building files.
I'll check logcat when I have the time and patience to mess with it some more.
I didn't know that the update would just fail. I was expecting a brick because I was reading some posts about people bricking their tablets. I guess I was wrong.
Feedback from Acer Support re Updates, Etc.
According to Acer tech support, there is no way to force the new firmware update or Honeycomb update to the Tab. You just have to be patient and wait for the Tab to update itself.
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
I first purchased a 16gb Iconia Tab. I called tech support about the flashing screen and reported it as an issue. After speaking with customer support, they emailed me a survey asking about my user experience with the Tab. I completed that survey and again noted the problem with the flashing screen and battery drain.
The new firmware update that was pushed to the device solved the flashing screen issue and improved battery life.
Then I bought a 32 gb Tab and experienced the same flashing screen/battery drain issue. I called tech support (to see if I could obtain the firmware update for the new Tab). Amazingly, tech support told me that they had never heard of this issue. I told them to search their knowledge base but they insisted this was the first time they heard about a problem with the screen.
I know that cannot be true because I called them twice about this very issue, and gave them feedback in their on-line survey.
Anyway, I expect that the screen problem will be resolved when the firmware update gets pushed to the device. Unfortunately, on my first 16gb TAB I got the firmware update the day after I opened the box. I'm still waiting for that update on the 32gb Tab after 10 days.
mandel4026 said:
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
Click to expand...
Click to collapse
I had this issue. It's because of the wifi. My screen would turn on and off randomly and it was because my wifi was on my place where it had bad reception. I turned it off and the screen didn't light up anymore.
I didn't test if it also occurs on the new firmware.
I'm writing here out of frustration that I've been having with the Acer Iconia.
So I got the tablet about like early last week when it went on sale at Target. The tablet of course came with 3.0.1 and I waited a few days for it to receive the 3.1 update but it always gave me the "your device is up to date" thing. Ok fine so I'll just install the update myself so I updated to the latest version (4.010.11) using the update.zip method. Yay so now I have 3.1!
But of course the problems aren't over.
Before and after the update I had problems with WiFi (unable to connect because of looping) and I'd usually be able to "fix" this problem by resetting my router and modem. But what about when I go to college or any outside public place? I won't be able to go to them and ask them to reset their damn router -___-.
And the other annoying problem: the mic. Yes I've searched about the mic problem and looked at every thread that was created about it. It has to do with the noise canceling, etc. But I can't really video chat when the mic has crappy quality. Ok so I decided to go back to Target and exchange it for a new Acer Iconia (which I did yesterday).
When I got it and opened it, it seemed to be packaged a bit differently than the older tablet and seemed a bit newer (in comparison to the old packaging). And as soon as I connected it to my WiFi, an update appears!!! Cool so as I'm setting up the tablet, 3.1 is downloading in the background. Once it's done and the Tablet resets, everything seems cool. I try out the front cam using the stock Camera app and there was a moment where the camera only showed some odd green screen (as if it was unable to connect to the camera) and in a few seconds everything was cool. I even tried the mic and it was much better. I took it out with my to my friend's place and was able to connect to his internet with no issues. And then I went home and connected to my WiFi and once again it did the looping issue . I tried ignoring it and just reset my router (I tried assuming that it was my router's problem since my computer also has issues sometimes when it comes to reconnecting to WiFi after it turns on from sleep mode).
So then I go to sleep and wake up this morning. I decide to check for an update on my tablet for lulz and to my surprise there was another update (4.010.13)! Go through the update process with the power plugged in, android gear thingy keeps going, and the bar looked like it stopped moving 95% of the way and the tablet reset. So then it turns on and it says that all apk have been loaded but I don't see the "update successful" msg. But then I check "about tablet" and it appeared that it had updated successfully. *whew*
But of course another problem appears. Remember how the front camera had a slight moment? Well I tried using the front camera and it gave me that same green flickering screen and wouldn't show. Once again it appeared to have a problem connecting to the actual hardware camera. I tried force closing the camera app and opening it again but it didn't fix anything. Tried closing and opening the tablet but it didn't fix the problem. Tried pressing the reset button but that didn't fix it. And of course I decided to reset the whole thing but that didn't fix it! And I tried using the front cam with the Google Talk app and it still didn't work (still gave me the green flickering screen).
BLAH! Should I exchange the tablet for another Acer Iconia or just give up on it and get a different one? I honestly like the build of the tablet and all the features it offers (like the ports) but those issues are just stopping me from fully enjoying the tablet and being able to use it for the purposes I got it (video chatting, WiFi, etc.)
EDIT: Here's a video of the problem: http://www.youtube.com/watch?v=TuAhgWQgCq0&feature=channel_video_title (Ignore the "4.010.13" in the title. I didn't mean to say that all 4.010.13 tablets will have this problem; only meant that my tablet was on 4.010.13)
I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.
goodintentions said:
I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.
Click to expand...
Click to collapse
I understand and respect your good intentions. I'll think about it through out the day and I might exchange it for another Iconia. If another problem arises then I'll just check out another tablet.
Also I added a video of the problem at the bottom of the original post up there ^^^
The wifi issue was an atrocity that affect(s) a lot of people. Mine did it one time right after the 3.1 update, I did a fix on the tablet and it never has done it again, and since the latest update hopefully won't.
It does appear to me that something is wrong with your camera however. Mine has never done that and it does not appear to be a software issue. I think there's something physically wrong with the front facing camera - loose connection or something.
eh maybe the stockboys took their liberties with stock the shelf with iconia. Maybe just have the manager open one up with you and check those eature out before you leave the store. Mine has been great.
All the honeycomb tablets have their issues and run the same hardware so your not missing out leaving this tablet or keeping it. only thing is atleast the xoom gets updates fast(if your subcribing to verizon but the wifi version is not that far behind anywhos)
I keep hearing people complain about the mic, luckily that isn't an issue for me though as I don't use my tablet for video or audio chat anyways And surprisingly I haven't had the WIFI issue either, it has worked like a peach all the way from the start. The only issue I've had with my tablet has been the fact that it took Acer forever to release EMEA_GEN3 firmware update, nothing else so far.
Maybe I've just been lucky?
After watching your video, i can say is a hardware fault. Exchange again the tablet and check on the store that everything works. Mine works wonderful and I love this tablet.
I have two Iconia tablets and confirmed that both cameras in each tablet work in 4.010.11 and 4.010.13.
I've also not had an issue with wifi. If this is an ongoing issue, it might be an incompatibility with your router.
For the camera, most likely hardware defect, mine doesnt have that problem. For the wifi, however the update supposedly fixed it, but if you have the same problem as I do, root your device (its easy!) And download an app like es file explorer and go into the settings and enable both root settings. Turn off wifi, and in es file explorer delete both files in /data/miscellaneous/dhcp. Sounds like a pain but it really only takes thirty seconds and fixes it for a few days. As for replace versus a different unit, I recommend getting another iconia. I compaired all of the tablets hheavily, and all of them have their issues. The iconias issues, however, are by far the easiest to deal with
If this post was helpful, give thanks
I to have had not one issue with my tab. Well other then a few things I screws up.that camera issue looks like bad hardware or the cable from the can to system board is loose.I did drop my tab and found the connectors inside were not secure for video.I took mine apart. Take yours back since you just got it.tell them to get you one from a different box or take it back to a diffrent target store.
I once bought a awesome TV from Walmart I returned 4 of them was going to get a fifteenth brand but decided one more try.I went across bridge into Jeff Indiana walmart exchanged it. And never one sec trouble was a bad batch at the walmart 3 miles from my home.
Sorry for such a long story in blonde giggles
Just like every other product in life, sometimes we get lemons - not just lemons, rotten lemons.
Your A500 may be an example of a rotten lemon. No way to even turn it into lemonade.
You said you've done a factory reset and you're on the newest build of software, there's basically nowhere else to turn and nothing else to do. As a customer, you've done your part. I would say, do an exchange and as I think I glimpsed someone else mentioning, open it up and use it at the store. Check for hardware faults. Mind you, slow GPS locking and Wifi issues may not necessarily indicate a fault, but that camera issue definitely does.
That is of course, IF you want another A500 anyway. At this point, no one here could blame you if you wanted to try on something else. In your place, I probably would. Once bitten, twice shy. I give every brand 2 chances when it comes to a product. If I end up getting 2 duds (and I've only had this happen ONCE) that's where I draw the line and I gladly move on to something else.
Good Luck and whatever you decide to do, hope to hear from you again with your results...either loving on a new tablet, or loving on a working A500.
WOW Sorry to hear you have had so many issues. I bought my wife one for reading and web surfing for her birthday and she and my daughter got me one for my birthday. My kid has a Galaxy and she had some of the issues you have had with the acer. Granted she works at best buy and they had some issues with that lot she had bought hers from. I have khad the wifi issue at first and went to the acer web site and installed the fix from them before i had rooted mine. At first i had to do the reset thingy with a small paper clip. But have not had any other issues than that. I would do the return thing at a diffrent store maybe you got into a bad lot. I hope it changes for you.
Do a double reset (paperclip in the reset hole with power on) and power cycle. Then restore the factory settings under the security menu, which will also wipe all your settings and data. This solved all the probs my son was having in his A500.
Sent from my A500 using XDA Premium App
So I have the known freezing problem, where it freezes and have to reboot.
Well started having WiFi issues as well, ****ty connection, to having to turn off and turn back on the connection because it wouldn't work at all. This is related to the freezing problem correct? Also, how does it seem to be getting worse? Shouldn't it just be the same until they send an update?
Yes, I have tried all suggestions options.
From what I've read here on the forums along with a few other sites is that the WiFi freeze is an issue with GNex and 4.2.1. Just hold tight for an update and the issue should be fixed.
But with random reboots, are you using a stock ROM and Kernel?
TheGrayHatter said:
From what I've read here on the forums along with a few other sites is that the WiFi freeze is an issue with GNex and 4.2.1. Just hold tight for an update and the issue should be fixed.
But with random reboots, are you using a stock ROM and Kernel?
Click to expand...
Click to collapse
Yes it's stock everything.
Started noticing other things, think it's related to WiFi somehow, for example this site will not let me log in, I type my credentials it says thanks, and then loads the page again without my logged in. Also, another site does not let me type, i hit the first letter and the keyboard goes away.
Some weird things. Hoping it will all be fixed with an update.
I think I also noticed a very small light bleed (only noticeable on the nexus loading screen), should I try to exchange it or is that pretty much the same on all devices?
bmancell said:
Yes it's stock everything.
Started noticing other things, think it's related to WiFi somehow, for example this site will not let me log in, I type my credentials it says thanks, and then loads the page again without my logged in. Also, another site does not let me type, i hit the first letter and the keyboard goes away.
Some weird things. Hoping it will all be fixed with an update.
I think I also noticed a very small light bleed (only noticeable on the nexus loading screen), should I try to exchange it or is that pretty much the same on all devices?
Click to expand...
Click to collapse
Hmm, if your device does suffer from light bleed, then it should be reproducible (In my opinion).
To try and reproduce it I would do this:
Turn brightness all the way up and disable the AUTO setting
Download the app, Display Tester, from the Play store (There is a myriad of similar apps, find one for you)
Optional: Check for dead pixels by cycling through the colors
Get to the black preset and see if you notice any shades of white coming through. If the black is consistent with the remainder of the screen, then no bleed. If not, they you may have some
Truth be told, I've read many posts in-which people complain how this is their Nth unit. If you feel that the minor bleed ruins your experience with the device, then return it. If not, then enjoy it! My personal opinion is to keep the device and not risk receiving a device with greater issues. And with the wifi lag, are you using Chrome as your browser? If so, I would try boat Browser (Flash Support) or Dolphin Browser with Jetpack. If that solves the WiFi issue (credentials) then there you go! If it doesn't then you can always try flashing a ROM or Factory Resetting. Good luck! :good:
I will try that out.
And with the browser, it's not just the browser with issues, other internet apps do have issues as well.
*update
I tried the test, and it seems there are two small areas at the top right side of the screen. I can only see it on black, so it does not wreck my experience.
Something like this, does it get worse? The year warranty that it has, is this something they will fix/replace?
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
ThomasBags said:
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
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You talking about the tablet itself, or in my router settings? How would I do that on the tablet?
I checked my router, it's on Channel 6, so not going to help me.
You should be able to change the channel, but I don't see a correlation between the two.
ThomasBags said:
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
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Changing the wifi channel may help, it would depend on your network and the networks around you though.
I've had the same issues with wifi it's an absolute nightmare. I thought my first tablet was genuinely faulty since I couldn't find too many complaints here about the wifi. However the replacement I have been sent is the same. I'm not sure if it's an issue with 4.2 and certain routers but I had the wifi drops, and more annoyingly I had poor wifi signal that would frequently drop to no bars and cut the video I was watching at the time. Very frustrating.
I have not had a chance to test my nexus 4 however the wifi reception on that is pretty poor too while my old desire hd is fine so I'm sure it's android. Not sure how long it's going to take for a fix of any kind, there are a few reports on the Google submission page with a lot of replies.
Best thing to do is to submit a bug report to Google. At the very least it may get them to actually acknowledge that there is a problem with jelly bean.
Yeah it's starting to pass me off, it's getting worse by the day. Almost unusable.
Not sure if I should send back or wait for update.
The twitch app will stop streaming after a minute or so. The problem pertains in other apps as well as in chrome. Found a thread on reddit (can't post link because just registered)
there AT&T sent an update and that solved the issue. I am in Europe and my phone is from another EU state. Is there any fix for me? I believe this is a wifi issue as this doesn't happen when on LTE/3G. I haven't received any updates since I got the phone a week ago. Netflix seems to be working fine.
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
youngniggapreach said:
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
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You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
TeamSlayr said:
You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
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Nope. This problem is exclusive to s7/s7 edge. There's a couple other threads like this around the web, as well as many other that report wifi issues.
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
Smoug said:
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
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Yes, this is exactly how it goes down. Soon as the buffering starts some other apps (neflix, instagram) also don't seem to be working. Normally, I wouldn't reconnect to wifi, but just wait for a minute or two instead.
Now, I've been travelling a lot lately and I noticed that the problem doesn't occur everywhere. Once I was even able to watch twitch for 3-4 days without any interruptions, some other places I was not able to watch it at all, but that was mostly due to ips. So, I suppose it could be a router/ap incompatibility issue, which seems pretty strange as the problem only appears in twitch. What I've also noticed is that if you set quality to high rather than source you can go on for much longer without buffering.
I've received 2 updates (from samsung i guess) since I started this thread. First update about a month ago (some 350mb) didn't fix anything. Second (19 mb) just yesterday, haven't had the time to check properly yet.
The only more or less real solution thaat I found so far is outing the stream to VLC with the TC viewer app (I'd tried doing the similar procedure with mx player and other twitch apps with no success). And if you do that you can even notice where the buffering is supposed to occur, but instead vlc just stops video for a second and continues streaming like nothing hapenned.
So far this whole thing is a mystery to me, but connectivity issues are pretty common with the s7/edge. For example randomly dropping mobile data for prolonged periods of time (~30 minutes) hapenned to both me and a friend.
Ps. Ever since i got this phone i started spending less and less time on watching streams, which I am pretty happy about lol
Hey thanks for sharing your workarounds. I will have to check that out. Yes it might be a router compatibility issue. But then what causes it? It's definitely the g7 edge that doesn't work cause I've had 5 or 6 different phones working flawlessly on my router. It's so weird that this is not a huge problem, only like 3 guys posting they have some issues
I am having the same issue. I dont stream often but i use twitch when i do. Problem is not my wifi. My note 3 did not have any issues. Once i started using the 7 edge is when my buffering issues began.
I have used different devices to watch the stream and they work fine. Is there a download that that i need to do? Or should i take my phone to Sprint?
i have the same issue did you find any way of fixing this please help if you can
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
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Wow it is strange to hear that the bug hasn't been fixed yet. I lost my S7 edge ages ago.
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
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Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
Skander1998 said:
Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
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i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
HugzOverDrugs said:
i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
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Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
Skander1998 said:
Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
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i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
HugzOverDrugs said:
i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
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No good news from me, they eventually just gave up and told me they won't look any further into it since it's a "third party app" despite the problem existing even when using the browser.
Will try your dns fix.
EDIT: DNS didnt do it for me.
This may be a bug that lies very deep in samsung software/hardware, I broke my phone and had to switch to 2013 Note 8 temporarily, and it has a very similar issue - 1080 streams stream for just about 1 second and then stop, sound keeps on streaming. Streams with resolution below 1080 stream just fine though.