I'm writing here out of frustration that I've been having with the Acer Iconia.
So I got the tablet about like early last week when it went on sale at Target. The tablet of course came with 3.0.1 and I waited a few days for it to receive the 3.1 update but it always gave me the "your device is up to date" thing. Ok fine so I'll just install the update myself so I updated to the latest version (4.010.11) using the update.zip method. Yay so now I have 3.1!
But of course the problems aren't over.
Before and after the update I had problems with WiFi (unable to connect because of looping) and I'd usually be able to "fix" this problem by resetting my router and modem. But what about when I go to college or any outside public place? I won't be able to go to them and ask them to reset their damn router -___-.
And the other annoying problem: the mic. Yes I've searched about the mic problem and looked at every thread that was created about it. It has to do with the noise canceling, etc. But I can't really video chat when the mic has crappy quality. Ok so I decided to go back to Target and exchange it for a new Acer Iconia (which I did yesterday).
When I got it and opened it, it seemed to be packaged a bit differently than the older tablet and seemed a bit newer (in comparison to the old packaging). And as soon as I connected it to my WiFi, an update appears!!! Cool so as I'm setting up the tablet, 3.1 is downloading in the background. Once it's done and the Tablet resets, everything seems cool. I try out the front cam using the stock Camera app and there was a moment where the camera only showed some odd green screen (as if it was unable to connect to the camera) and in a few seconds everything was cool. I even tried the mic and it was much better. I took it out with my to my friend's place and was able to connect to his internet with no issues. And then I went home and connected to my WiFi and once again it did the looping issue . I tried ignoring it and just reset my router (I tried assuming that it was my router's problem since my computer also has issues sometimes when it comes to reconnecting to WiFi after it turns on from sleep mode).
So then I go to sleep and wake up this morning. I decide to check for an update on my tablet for lulz and to my surprise there was another update (4.010.13)! Go through the update process with the power plugged in, android gear thingy keeps going, and the bar looked like it stopped moving 95% of the way and the tablet reset. So then it turns on and it says that all apk have been loaded but I don't see the "update successful" msg. But then I check "about tablet" and it appeared that it had updated successfully. *whew*
But of course another problem appears. Remember how the front camera had a slight moment? Well I tried using the front camera and it gave me that same green flickering screen and wouldn't show. Once again it appeared to have a problem connecting to the actual hardware camera. I tried force closing the camera app and opening it again but it didn't fix anything. Tried closing and opening the tablet but it didn't fix the problem. Tried pressing the reset button but that didn't fix it. And of course I decided to reset the whole thing but that didn't fix it! And I tried using the front cam with the Google Talk app and it still didn't work (still gave me the green flickering screen).
BLAH! Should I exchange the tablet for another Acer Iconia or just give up on it and get a different one? I honestly like the build of the tablet and all the features it offers (like the ports) but those issues are just stopping me from fully enjoying the tablet and being able to use it for the purposes I got it (video chatting, WiFi, etc.)
EDIT: Here's a video of the problem: http://www.youtube.com/watch?v=TuAhgWQgCq0&feature=channel_video_title (Ignore the "4.010.13" in the title. I didn't mean to say that all 4.010.13 tablets will have this problem; only meant that my tablet was on 4.010.13)
I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.
goodintentions said:
I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.
Click to expand...
Click to collapse
I understand and respect your good intentions. I'll think about it through out the day and I might exchange it for another Iconia. If another problem arises then I'll just check out another tablet.
Also I added a video of the problem at the bottom of the original post up there ^^^
The wifi issue was an atrocity that affect(s) a lot of people. Mine did it one time right after the 3.1 update, I did a fix on the tablet and it never has done it again, and since the latest update hopefully won't.
It does appear to me that something is wrong with your camera however. Mine has never done that and it does not appear to be a software issue. I think there's something physically wrong with the front facing camera - loose connection or something.
eh maybe the stockboys took their liberties with stock the shelf with iconia. Maybe just have the manager open one up with you and check those eature out before you leave the store. Mine has been great.
All the honeycomb tablets have their issues and run the same hardware so your not missing out leaving this tablet or keeping it. only thing is atleast the xoom gets updates fast(if your subcribing to verizon but the wifi version is not that far behind anywhos)
I keep hearing people complain about the mic, luckily that isn't an issue for me though as I don't use my tablet for video or audio chat anyways And surprisingly I haven't had the WIFI issue either, it has worked like a peach all the way from the start. The only issue I've had with my tablet has been the fact that it took Acer forever to release EMEA_GEN3 firmware update, nothing else so far.
Maybe I've just been lucky?
After watching your video, i can say is a hardware fault. Exchange again the tablet and check on the store that everything works. Mine works wonderful and I love this tablet.
I have two Iconia tablets and confirmed that both cameras in each tablet work in 4.010.11 and 4.010.13.
I've also not had an issue with wifi. If this is an ongoing issue, it might be an incompatibility with your router.
For the camera, most likely hardware defect, mine doesnt have that problem. For the wifi, however the update supposedly fixed it, but if you have the same problem as I do, root your device (its easy!) And download an app like es file explorer and go into the settings and enable both root settings. Turn off wifi, and in es file explorer delete both files in /data/miscellaneous/dhcp. Sounds like a pain but it really only takes thirty seconds and fixes it for a few days. As for replace versus a different unit, I recommend getting another iconia. I compaired all of the tablets hheavily, and all of them have their issues. The iconias issues, however, are by far the easiest to deal with
If this post was helpful, give thanks
I to have had not one issue with my tab. Well other then a few things I screws up.that camera issue looks like bad hardware or the cable from the can to system board is loose.I did drop my tab and found the connectors inside were not secure for video.I took mine apart. Take yours back since you just got it.tell them to get you one from a different box or take it back to a diffrent target store.
I once bought a awesome TV from Walmart I returned 4 of them was going to get a fifteenth brand but decided one more try.I went across bridge into Jeff Indiana walmart exchanged it. And never one sec trouble was a bad batch at the walmart 3 miles from my home.
Sorry for such a long story in blonde giggles
Just like every other product in life, sometimes we get lemons - not just lemons, rotten lemons.
Your A500 may be an example of a rotten lemon. No way to even turn it into lemonade.
You said you've done a factory reset and you're on the newest build of software, there's basically nowhere else to turn and nothing else to do. As a customer, you've done your part. I would say, do an exchange and as I think I glimpsed someone else mentioning, open it up and use it at the store. Check for hardware faults. Mind you, slow GPS locking and Wifi issues may not necessarily indicate a fault, but that camera issue definitely does.
That is of course, IF you want another A500 anyway. At this point, no one here could blame you if you wanted to try on something else. In your place, I probably would. Once bitten, twice shy. I give every brand 2 chances when it comes to a product. If I end up getting 2 duds (and I've only had this happen ONCE) that's where I draw the line and I gladly move on to something else.
Good Luck and whatever you decide to do, hope to hear from you again with your results...either loving on a new tablet, or loving on a working A500.
WOW Sorry to hear you have had so many issues. I bought my wife one for reading and web surfing for her birthday and she and my daughter got me one for my birthday. My kid has a Galaxy and she had some of the issues you have had with the acer. Granted she works at best buy and they had some issues with that lot she had bought hers from. I have khad the wifi issue at first and went to the acer web site and installed the fix from them before i had rooted mine. At first i had to do the reset thingy with a small paper clip. But have not had any other issues than that. I would do the return thing at a diffrent store maybe you got into a bad lot. I hope it changes for you.
Do a double reset (paperclip in the reset hole with power on) and power cycle. Then restore the factory settings under the security menu, which will also wipe all your settings and data. This solved all the probs my son was having in his A500.
Sent from my A500 using XDA Premium App
Related
There is a serious fault with my tablet. Whenever I start any application the screen flickers and then goes blank as if it is off. If I turn off the screen and turn it on again it will show for a second, flicker and then turn off again. It does this repeatedly often without ever recovering and the only solution is to reboot the device or hit the back button to exit the app.
Occasionally, if I turn the screen on and off many times the tablet will recover with the application in a started state, however almost any action can trigger the flickering and screen turning off again at random. I have installed the latest updates to both the tablet and the keyboard dock. The problem persists. The problem occurs whether the tablet is docked or not. The tablet works fine if I stay in the OS, i.e. on the home screens and settings menus etc. The problem only occurs on starting any app such as email or the web browser.
Examples :
Calendar works fine, but not the settings screen
Music works fine
MyNet works fine
Polaris Office works fine
Kindle will run but not open books
Google maps works fine
Browser (built-in and dolphin) will not work
Email will not work
Market will not work
Dropbox will not work
Contacts will not work
NB : when I say these apps "don't work" they do actually run fine they just cause the screen to crash more or less instantly.
This feels like a hardware fault.
Has anyone else experienced this ?
ASUS Tech Support
ASUS tech support say it's faulty and to return it for a replacement.
I have the same BSOD. I highly suspect this latest "upgrade" to 3.1 is responsible. Running fine for a month, then 3.1 "upgrade" comes, then a day later screen starts flickering, then most apps are either dark/flickering or simply black.
The home screen works fine (for a while), so clearly some sort of software issue is the culprit. Never rooted.
I have this issue too, though I also had it on 3.0.1. I will RMA, I also have an unresponsive area on the touchscreen. What's the beggining of the serial no of your faulty TFs? Mine is B4 (April 2011), and so far, people with B5s (May) seem to have no hardware issues (fingers crossed).
PuerkitoBio said:
I have this issue too, though I also had it on 3.0.1. I will RMA, I also have an unresponsive area on the touchscreen. What's the beggining of the serial no of your faulty TFs? Mine is B4 (April 2011), and so far, people with B5s (May) seem to have no hardware issues (fingers crossed).
Click to expand...
Click to collapse
I have a B5, and haven't experienced the issues mentioned above.
WilliamShakespeare said:
I have the same BSOD. I highly suspect this latest "upgrade" to 3.1 is responsible. Running fine for a month, then 3.1 "upgrade" comes, then a day later screen starts flickering, then most apps are either dark/flickering or simply black.
The home screen works fine (for a while), so clearly some sort of software issue is the culprit. Never rooted.
Click to expand...
Click to collapse
I'm pretty sure it's hardware and so, it seems are ASUS.
It happened on mine from the moment I took it out of the box both before and after the firmware upgrade so it's not a 3.1 issue.
PuerkitoBio said:
I have this issue too, though I also had it on 3.0.1. I will RMA, I also have an unresponsive area on the touchscreen. What's the beggining of the serial no of your faulty TFs? Mine is B4 (April 2011), and so far, people with B5s (May) seem to have no hardware issues (fingers crossed).
Click to expand...
Click to collapse
Mine is also a B4.
screen blanking
i'm having the same issue, B4 serial number also.
there are times when it seems to be working fine, and i'm hopeful it's worked itself out (ha), but then it happens again.
was really hoping there would be some kind of fix or workaround, but alas i'm getting the impression the B4 series may be faulty. sucks. guess i'll have to turn it in to ASUS and get another. : (
is there a connection with battery level? at the moment the battery is low, but i'll pay more attention and see if it happens less when the battery is charged. not a solution by any means, but good to know if it will keep it from happening as much.
doesn't seem to make a difference whether i'm in the dock or plugged in.
when it happens i just push the Home button (when docked) and then lock and unlock, and i can get back to the homescreen at least. without the dock it seems pretty screwed, but sometimes i'll try and touch something quickly in the split second when it comes back on and goes off again. works sometimes, but not often.
- fox
Sorry to hear your having problems with the B4 serial number.
I just looked on the box and I have B4, also. But, never any of these problems.
Had mine 3 weeks today.
And the dock arrived yesterday...both have gotten the new updates. Everything was solid before and seems so after...since the updates.
Hopefully it's not the B4 series. But, sorry again to hear about these problems...how discouraging!
RMA
Just took my Transformer back to the store. It will take two weeks to get a replacement because they are out of stock
also
same issue with a B5 series (from France)
So, not limited to the B4 batch as previously suspected.
Cheers.
Sent from my HTC Sensation
al1 said:
same issue with a B5 series (from France)
Click to expand...
Click to collapse
Damn. Now I'm all nervous, waiting for my replacement... I was hoping B5 was safe...
Sent from my Atrix
Update : Replacement Transformer
I got a brand new transformer this morning.
The place I bought my first one said it might take two weeks to get a replacement so I got a refund instead and bought another one from ebuyer yesterday.
It arrived this morning.
B5 serial number.
All working perfectly.
I think its hardware issues. Either a faulty component or cold solder joint.
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
My first one runs great, just bought a second one at Costco with the fabulous deal they have. I have no battery run down issues. Auto brightness, Wifi, and gps all on....except when in for sleep mode. I turn on Airplane mode on and off through a downloaded toggle widget.
I've been using it periodically for 3 days and haven't turned it off. Even started a new book with Kindle. Still have 55% battery.
I'd say you are running a bad app which is the culprit. I bet if you go back to stock reset you won't have the issues, other than sleep without airplane mode.
...and no, we are all waiting for the update or 3.1, whichever comes first. I need it for Exchange, everything else is pretty minor.
I guess I should have mentioned. my first unit, I did a factory reset and ran stock for a couple of days, and still had the same issues.
This new unit is pretty much stock, and only thing I have installed is Flash, Kindle, and File manager HD.I have it running in airplane mode, wifi set to turn off when the screen is off, and screen brightness at about 10%.
I charged it all night, I have used it maybe 3 times today (since 6am), just to browse a couple of sites, and @2:30 today the battery was already @ 40%. it has been in standby most of the day.
I find it hard to believe that 2 different units could perform so poorly.
I really want to love this product, but haivng a hard time doing so, lol
The thing you described should be fixed with the 3.1 update...be patient.
Sent from my HTC Desire using XDA App
BadGrim said:
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
Click to expand...
Click to collapse
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
I too am waiting for the .141.07 update. Seems I read that Acer had pulled the updates. Still check every day. I like my tablet and have not seen battery issues with very little standby drain.
The only issue I have is that the WiFi keeps disconnecting. I have checked the advanced settings and it is set at always connected and I have tried changing the channel on my router (suggested elsewhere) but once or twice an hour I have to bump the WiFi to get it to work.
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
http://youtu.be/hE0NfL1C0-s
BadGrim said:
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
no need to apologize, that plain suks......
call the support line, perhaps they can push it to your s/n....???
Click to expand...
Click to collapse
Mine has been fine, except for the GPS.
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
bpivk said:
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
Click to expand...
Click to collapse
You are lucky. There is a update from Acer here for your build. It will take you directly to 1.141.01.
You need to unzip it using this post and then move the extracted update.zip from the decoded.zip file to your external sdcard and then do the update key sequence (volume down and power pressed) and you're done
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
EDIT: Updated OK. Root pending.
EDIT2: Rooted and disabled phone.apk
The phone now works perfectly and is updated.
bpivk said:
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
Click to expand...
Click to collapse
This is an official update so it will either update or not if the checksums are wrong or it cannot binary patch a file. So no chance of a brick.
It works OK. The only thing I've noticed is the longer boot time.
The android screen takes a minute longer probably because it's building files.
I'll check logcat when I have the time and patience to mess with it some more.
I didn't know that the update would just fail. I was expecting a brick because I was reading some posts about people bricking their tablets. I guess I was wrong.
Feedback from Acer Support re Updates, Etc.
According to Acer tech support, there is no way to force the new firmware update or Honeycomb update to the Tab. You just have to be patient and wait for the Tab to update itself.
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
I first purchased a 16gb Iconia Tab. I called tech support about the flashing screen and reported it as an issue. After speaking with customer support, they emailed me a survey asking about my user experience with the Tab. I completed that survey and again noted the problem with the flashing screen and battery drain.
The new firmware update that was pushed to the device solved the flashing screen issue and improved battery life.
Then I bought a 32 gb Tab and experienced the same flashing screen/battery drain issue. I called tech support (to see if I could obtain the firmware update for the new Tab). Amazingly, tech support told me that they had never heard of this issue. I told them to search their knowledge base but they insisted this was the first time they heard about a problem with the screen.
I know that cannot be true because I called them twice about this very issue, and gave them feedback in their on-line survey.
Anyway, I expect that the screen problem will be resolved when the firmware update gets pushed to the device. Unfortunately, on my first 16gb TAB I got the firmware update the day after I opened the box. I'm still waiting for that update on the 32gb Tab after 10 days.
mandel4026 said:
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
Click to expand...
Click to collapse
I had this issue. It's because of the wifi. My screen would turn on and off randomly and it was because my wifi was on my place where it had bad reception. I turned it off and the screen didn't light up anymore.
I didn't test if it also occurs on the new firmware.
The netflix app version 1.6.0 build 443 seems like it's having scaling issues. It'll play fine for a bit but then the lower third of the screen bugs out. I've searched the forums, but haven't found much information about it. Is anyone else experiencing this? If so, have you got a line on what might be going on?
Hello,
I have experiencing the same issue. I called netfilx and they basically washed their hands and they reffered me to ACER (I have an Acer Iconia A500 tablet).
Acer said that this is the first time they heard about this issue and they are going to investigate further but since there are not many eports of it I am not sure what's goin to happen.
My solution at this point was to remove v1.6.0 and reinstall theolder version 1.5.2
Netflix is now working fine.
I found the file n152.apk at filesonic.com
Thanks for the heads up. I'll give 1.5.2 a try. I've already tried the patched version (from before netflix was available on the market) but I was prompted to update the app and prevented from signing in.
Incidentally, though I haven't watched much since doing it, I changed the video quality in my netflix account settings to "better" and haven't had the screen issue yet (I also wiped the app data afterward).
I had already wiped many times before trying to fix the issue, and the video quality change was to limit data use.
I've noticed this as well. I've seen reports of this happening on Transformers, Xooms and the Sony Tablet S in the Market app reviews. This is probably an issue with Honeycomb tablets in general. One thing I've noticed is that if I flip the rotation lock switch or adjust the volume, the video returns to normal (just a tip so you don't have to restart the video or anything).
I have that issue too...
Yup. Me too.
It will be going along fine, a scene will change and either:
1) seems like I only see 3/4 of the picture with the rest off screen
2) bottom third de rezzes / turns into scan lines and mush
..and a pause will reset it back to normal.
I too will try a previous version...We'll see what happens!
I've been having this issue since they released the update to 1.6.0 as well.
This morning I put in a call to Netflix to address this issue and another on WP7, the lady on the phone said she would report everything to R&D, and sounded rather happy that someone was reporting issues.
Hopefully all it takes is a few keystrokes and we will all have yet another update!
wokker666 said:
I've been having this issue since they released the update to 1.6.0 as well.
This morning I put in a call to Netflix to address this issue and another on WP7, the lady on the phone said she would report everything to R&D, and sounded rather happy that someone was reporting issues.
Hopefully all it takes is a few keystrokes and we will all have yet another update!
Click to expand...
Click to collapse
That's great, wokker. I did the same a few days back; maybe we'll get a fix soon. The issue happened on my brother's stock a500 as well as on my rooted and OC'd a500, so it does seem to be something that could be addressed on their end. I haven't reverted yet (no time since school is back in), but has anyone else had luck with v1.5.2?
possible fix that worked for me.
I had the same issue, thought it might be when the screen tries to time out so I set the Screen Time out to never and it seems to have stopped the problem.
I just purchased this Iconia on clearance. I brought it home, went through set up everything went fine and I love it.
Then the update thing popped up, I was like "cool" and said OK download. I waited and nothing seemed to happen.
I clicked on the third button over on the bottom (not sure what it's called) and checked what it was doing. It was not downloading. So either I get a bar with downloading and 0% out of 100% or it just dissapears when I say OK download.
It's not a deal breaker. Just annoying. Thanks.
Android version 3.1
Kernel 2.3.36.3
Build number Acer_A500_4.010.13_COM_GEN2
This may sound silly, but have you tried a full shut down, bringing it back up and trying again?
If it refuses to update then you could always root the thing, install clockworkmod and manually install an update from SDHC. That atleast works.
please check the fallowing .
Since you say that you bought the tablet on clearance..
Was it new in box and plastic wrap..
was this tablet a return. IF This is the case .. browse the app folder .. LOOK for programs like Acer Recovery Installer... Bustbox .IconiaRoot. .
these things will give you indication that the tab is rooted...
download root checker app from the market can also check for this..
if its not been rooted .. try going into settings /privacy and reset the device.. post back if you figure any of the above out. The more information you provide the easier it will be to help you get to 3.2.1 latest android system
Good Luck
It was a floor demo model, reset to "new" settings. I don't believe it was rooted since it didn't leave the store. I did powered it down and back up again. I wanted to post this before I reset the device, you said in settings/privacy? I don't mind resetting to like it was right out of the box. Thanks again for the help.
Floor Demo models are very iffy. The brutality they endure in the hands of people walking by, it's troublesome...
I did a reset, still no update love.
I called tech support for Acer and talked to two different levels of support. Basically talked me through stuff I had already tried. Force stopping and clearing cache of updater. Rebooting, turning on Bluetooth (?) Still no luck.
He wants me to let it sit and see for a few hours and gave me a number to use when I call back to set up sending it in to be fixed. He has no idea, never had this happen before.
Oh well so much for wanting an easy android tablet, without the bugginess of my rooted nookcolor. Thanks.
So the good news and the bad. Good news the tablet wasn't the problem, my internet connection was. I guess satellite internet and Acer's update servers don't get along.
I brought it back to Staples and spoke to a easy tech guy and explained what it was doing, he hooked it to their wifi and poof it started downloading. Boy did I feel stupid. So let the big patch download there and went to the free MC Donald's wifi for the following two smaller ones.
So all is good in the tablet world again, even received the case and screen protectors I ordered.
Thank you.
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Wingman626 said:
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Click to expand...
Click to collapse
Just msm it and run the latest Oxygen OS. There is a MSM tool thread that will assist you and, also a Oxygen OS thread too. This will solve what you mentioned are your issues
Wingman626 said:
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Click to expand...
Click to collapse
scorpio76r said:
Just msm it and run the latest Oxygen OS. There is a MSM tool thread that will assist you and, also a Oxygen OS thread too. This will solve what you mentioned are your issues
Click to expand...
Click to collapse
I totally agree flash the stock Rom
OOS is amazing. Rooting is easy if you decide you need it.
Sent from my ONEPLUS A6010 using Tapatalk
Does your friend have the the same phone? It is very common that custom ROM works flawlessly on one model but full of issues on the other, even they are from same manufacturer. The stability of a custom ROM depends on how many active user use the rom. Most of one plus users used oxygen. So not so many people could give you answer.
BTW, I would never advise someone to use custom ROM if they don't know how to flash by themselves.