Database Users

[Poll] Are you having problems with your new dock?

I am just curious to see if anyone with the new dock is NOT having any issues...
Asus, hope you're listening...

I see no poll, and no, none D:

I was typing!
Seriously, though, no issues? No wireless drops, no keyboard stopping working, no battery with a ? or anything?
Which firmware are you using?
Did you do a factory restore?
Did you do an update?
Did you do any of the OTA updates?
(Is that enough questions??)

bleclair said:
I was typing!
Seriously, though, no issues? No wireless drops, no keyboard stopping working, no battery with a ? or anything?
Which firmware are you using?
Did you do a factory restore?
Did you do an update?
Did you do any of the OTA updates?
(Is that enough questions??)
Click to expand...
Click to collapse
I use wireless all the time between home and campus, no factory restore, both OTA updates then rooted and flashed with PRIME! v1.1 and blob V5. I've used my friends dock with it for about a day since he doesnt have his tab yet and I have had 2 disconnects in about 30 hours.

Everyone is having these problems, even the review units they sent out a month ago.
Engadget UK said:
Looks, however, can be deceiving. We plugged a USB stick into the side of the Eee Pad's dock and nothing happened. We swapped it for another USB drive, we tried the other port, and nothing continued to happen. We jacked in an SD card and still got no response. It was only after a complete reboot of the tablet that those ports magically began functioning, but that wasn't the only issue we experienced with the docking solution. On multiple occasions, the Eee Pad wouldn't recognize the connection or disconnection between itself and its peripheral part, resulting in it either ignoring our input on the dock or expecting the physical keyboard to still be attached and consequently refusing to offer a software text input method.
Click to expand...
Click to collapse
CNET said:
The bad: A few things keep the Transformer from completely blowing us away: the choppy recording and playback of the camcorder; its sharp edges; a build quality that's somewhat lacking; and problems that arise when docking.
Click to expand...
Click to collapse
AnandTech said:
Dock Issues
As impressed as I was with the fact that ASUS took a tablet OS and made it work in both the tablet and notebook worlds, the Eee Pad Transformer dock isn't without its issues. As I alluded to before, there are times when the dock simply doesn't work. I'll be using the dock, scrolling around or typing and then all of the sudden the keyboard and trackpad stop working altogether. Sometimes the solution is as simple as undocking and redocking the Eee Pad, but other times it requires a full reboot. It's frustrating.
Click to expand...
Click to collapse
ASUS knew all about these issues prior to release (US release, anyway). Anyone who read the prerelease reviews knew of the problems, because all of the trustworthy reviewers mentioned them. I still preordered because I thought the hold up on US sales was because they were fixing these issues. But they didn't fix anything! They are knowingly selling lemons.
I love my Transformer and I love most ASUS products that I own but the dock is total piece of crap they should have delayed the release of.

no issues yet, but i've only really used it for maybe 45 min. i'll put some more work on it later tonight and see if any issues creep up.

Yeah, don't get too happy too fast.
I was actually typing a post here giving my impressions of the dock and one of my lines was, "I haven't run into any of the issues with locking up that others have been experiencing."
Let's just say I had to go back and delete that line (and finish my post with the touchscreen!)

Also all the issues are as far as I can tell software issues not hardware issues which means firmware updates can fix em. Asus also told anand the firmware updates are on their way.

seshmaru said:
Also all the issues are as far as I can tell software issues not hardware issues which means firmware updates can fix em. Asus also told anand the firmware updates are on their way.
Click to expand...
Click to collapse
Cool, it would REALLY suck if they couldn't be fixed with a software update.
Also, do you have a link for the anand info?

bleclair said:
Cool, it would REALLY suck if they couldn't be fixed with a software update.
Also, do you have a link for the anand info?
Click to expand...
Click to collapse
just google anand transformer review and you get it. The review states all the issues but also states asus telling them they are aware of the issues and are going to release a firmware update.

I'm not noticing any issues with mine. I'm using Prime v1.2 custom ROM. At first when I got the keyboard dock I had what I thought were some weird problems. Turns out I just wasn't pushing the tablet all the way in to the dock before I locked it. I didnt realize it because it seemed to fall into where I was putting it, and the lock would slide about half way over- i thought that was just as far as it goes.
Anyone having troube- I recommend double checking that you are firmly pushing your tablet in to the dock with the lock slider in the unlocked position. Then make sure you are able to slide the lock slider all the way to the right (fully locked position).
If you're already doing that, then I suppose you really do have a problem- hopefully it is software related and not hardware.

My dock is *almost* usable with the trackpad disabled.. Still likes to shut down on it's own (it's getting a shutdown key.. which is funny considering that's not a key on the dock.. actually says "shutting down" then shuts down.. or wifi turns off..
With the trackpad enabled, it crashes/hangs within a few minutes. (usually requires holding down the power button for 10 seconds to fix..)
Curious - what's everyone's dock model #?
Go to settings / about tablet, and scroll to the buttom. Mine is EP101-0207 and it doesn't work right.. Are there any different versions out there?
-mark

diomark said:
My dock is *almost* usable with the trackpad disabled.. Still likes to shut down on it's own (it's getting a shutdown key.. which is funny considering that's not a key on the dock.. actually says "shutting down" then shuts down.. or wifi turns off..
With the trackpad enabled, it crashes/hangs within a few minutes. (usually requires holding down the power button for 10 seconds to fix..)
Curious - what's everyone's dock model #?
Go to settings / about tablet, and scroll to the buttom. Mine is EP101-0207 and it doesn't work right.. Are there any different versions out there?
-mark
Click to expand...
Click to collapse
Mine is also EP101-0207 and is working well. I have a US version tablet and running Prime 1.2 custom ROM.

Mine is EP101-0323

diomark said:
My dock is *almost* usable with the trackpad disabled.. Still likes to shut down on it's own (it's getting a shutdown key.. which is funny considering that's not a key on the dock.. actually says "shutting down" then shuts down.. or wifi turns off..
With the trackpad enabled, it crashes/hangs within a few minutes. (usually requires holding down the power button for 10 seconds to fix..)
Curious - what's everyone's dock model #?
Go to settings / about tablet, and scroll to the buttom. Mine is EP101-0207 and it doesn't work right.. Are there any different versions out there?
-mark
Click to expand...
Click to collapse
Quick 5 minute test without the trackpad. Pressed the lock button and moved the closed transformer to the other room. Hot power, and it started booting up from a shutdown state
-mark

Would be nice if people voting waited a couple of days of normal usage before answering the poll. I would bet a fair amount of money that quite a few people will vote "No problems" and then the problem will show up for them 8 hours later. A lot of the people having these issues are starting out with no problems and then seeing the problem and then seeing it get progressively worse.

AndroidCola said:
Would be nice if people voting waited a couple of days of normal usage before answering the poll. I would bet a fair amount of money that quite a few people will vote "No problems" and then the problem will show up for them 8 hours later. A lot of the people having these issues are starting out with no problems and then seeing the problem and then seeing it get progressively worse.
Click to expand...
Click to collapse
No one has had the dock for more than a couple of days so if I don't see anything wrong after 34 hours I'll click nothing wrong.

For those of you with bad docks, where did you purchase yours from?
Mine's from tigerdirect. Version EP101-0207
-mark

No problems with the dock so far, no keyboard or mouse lock. No wireless disconnect.
Manual update on the tablet from the Asus website 8.2.3.9 - 20110423
Dock EP101-0207

issues with dock keep becoming unresponsive when touchpad is enabled, wifi has dropped out 3 or 4 times.
Dock EP101-0207
running prime 1.2 as well

I really just want update to 1.141.07

So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.

My first one runs great, just bought a second one at Costco with the fabulous deal they have. I have no battery run down issues. Auto brightness, Wifi, and gps all on....except when in for sleep mode. I turn on Airplane mode on and off through a downloaded toggle widget.
I've been using it periodically for 3 days and haven't turned it off. Even started a new book with Kindle. Still have 55% battery.
I'd say you are running a bad app which is the culprit. I bet if you go back to stock reset you won't have the issues, other than sleep without airplane mode.
...and no, we are all waiting for the update or 3.1, whichever comes first. I need it for Exchange, everything else is pretty minor.

I guess I should have mentioned. my first unit, I did a factory reset and ran stock for a couple of days, and still had the same issues.
This new unit is pretty much stock, and only thing I have installed is Flash, Kindle, and File manager HD.I have it running in airplane mode, wifi set to turn off when the screen is off, and screen brightness at about 10%.
I charged it all night, I have used it maybe 3 times today (since 6am), just to browse a couple of sites, and @2:30 today the battery was already @ 40%. it has been in standby most of the day.
I find it hard to believe that 2 different units could perform so poorly.
I really want to love this product, but haivng a hard time doing so, lol

The thing you described should be fixed with the 3.1 update...be patient.
Sent from my HTC Desire using XDA App

BadGrim said:
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
Click to expand...
Click to collapse
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....

bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
I too am waiting for the .141.07 update. Seems I read that Acer had pulled the updates. Still check every day. I like my tablet and have not seen battery issues with very little standby drain.
The only issue I have is that the WiFi keeps disconnecting. I have checked the advanced settings and it is set at always connected and I have tried changing the channel on my router (suggested elsewhere) but once or twice an hour I have to bump the WiFi to get it to work.

bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
http://youtu.be/hE0NfL1C0-s

BadGrim said:
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
no need to apologize, that plain suks......
call the support line, perhaps they can push it to your s/n....???
Click to expand...
Click to collapse

Mine has been fine, except for the GPS.

I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.

bpivk said:
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
Click to expand...
Click to collapse
You are lucky. There is a update from Acer here for your build. It will take you directly to 1.141.01.
You need to unzip it using this post and then move the extracted update.zip from the decoded.zip file to your external sdcard and then do the update key sequence (volume down and power pressed) and you're done

Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
EDIT: Updated OK. Root pending.
EDIT2: Rooted and disabled phone.apk
The phone now works perfectly and is updated.

bpivk said:
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
Click to expand...
Click to collapse
This is an official update so it will either update or not if the checksums are wrong or it cannot binary patch a file. So no chance of a brick.

It works OK. The only thing I've noticed is the longer boot time.
The android screen takes a minute longer probably because it's building files.
I'll check logcat when I have the time and patience to mess with it some more.
I didn't know that the update would just fail. I was expecting a brick because I was reading some posts about people bricking their tablets. I guess I was wrong.

Feedback from Acer Support re Updates, Etc.
According to Acer tech support, there is no way to force the new firmware update or Honeycomb update to the Tab. You just have to be patient and wait for the Tab to update itself.
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
I first purchased a 16gb Iconia Tab. I called tech support about the flashing screen and reported it as an issue. After speaking with customer support, they emailed me a survey asking about my user experience with the Tab. I completed that survey and again noted the problem with the flashing screen and battery drain.
The new firmware update that was pushed to the device solved the flashing screen issue and improved battery life.
Then I bought a 32 gb Tab and experienced the same flashing screen/battery drain issue. I called tech support (to see if I could obtain the firmware update for the new Tab). Amazingly, tech support told me that they had never heard of this issue. I told them to search their knowledge base but they insisted this was the first time they heard about a problem with the screen.
I know that cannot be true because I called them twice about this very issue, and gave them feedback in their on-line survey.
Anyway, I expect that the screen problem will be resolved when the firmware update gets pushed to the device. Unfortunately, on my first 16gb TAB I got the firmware update the day after I opened the box. I'm still waiting for that update on the 32gb Tab after 10 days.

mandel4026 said:
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
Click to expand...
Click to collapse
I had this issue. It's because of the wifi. My screen would turn on and off randomly and it was because my wifi was on my place where it had bad reception. I turned it off and the screen didn't light up anymore.
I didn't test if it also occurs on the new firmware.

Really trying my best to like this tablet

I'm writing here out of frustration that I've been having with the Acer Iconia.
So I got the tablet about like early last week when it went on sale at Target. The tablet of course came with 3.0.1 and I waited a few days for it to receive the 3.1 update but it always gave me the "your device is up to date" thing. Ok fine so I'll just install the update myself so I updated to the latest version (4.010.11) using the update.zip method. Yay so now I have 3.1!
But of course the problems aren't over.
Before and after the update I had problems with WiFi (unable to connect because of looping) and I'd usually be able to "fix" this problem by resetting my router and modem. But what about when I go to college or any outside public place? I won't be able to go to them and ask them to reset their damn router -___-.
And the other annoying problem: the mic. Yes I've searched about the mic problem and looked at every thread that was created about it. It has to do with the noise canceling, etc. But I can't really video chat when the mic has crappy quality. Ok so I decided to go back to Target and exchange it for a new Acer Iconia (which I did yesterday).
When I got it and opened it, it seemed to be packaged a bit differently than the older tablet and seemed a bit newer (in comparison to the old packaging). And as soon as I connected it to my WiFi, an update appears!!! Cool so as I'm setting up the tablet, 3.1 is downloading in the background. Once it's done and the Tablet resets, everything seems cool. I try out the front cam using the stock Camera app and there was a moment where the camera only showed some odd green screen (as if it was unable to connect to the camera) and in a few seconds everything was cool. I even tried the mic and it was much better. I took it out with my to my friend's place and was able to connect to his internet with no issues. And then I went home and connected to my WiFi and once again it did the looping issue . I tried ignoring it and just reset my router (I tried assuming that it was my router's problem since my computer also has issues sometimes when it comes to reconnecting to WiFi after it turns on from sleep mode).
So then I go to sleep and wake up this morning. I decide to check for an update on my tablet for lulz and to my surprise there was another update (4.010.13)! Go through the update process with the power plugged in, android gear thingy keeps going, and the bar looked like it stopped moving 95% of the way and the tablet reset. So then it turns on and it says that all apk have been loaded but I don't see the "update successful" msg. But then I check "about tablet" and it appeared that it had updated successfully. *whew*
But of course another problem appears. Remember how the front camera had a slight moment? Well I tried using the front camera and it gave me that same green flickering screen and wouldn't show. Once again it appeared to have a problem connecting to the actual hardware camera. I tried force closing the camera app and opening it again but it didn't fix anything. Tried closing and opening the tablet but it didn't fix the problem. Tried pressing the reset button but that didn't fix it. And of course I decided to reset the whole thing but that didn't fix it! And I tried using the front cam with the Google Talk app and it still didn't work (still gave me the green flickering screen).
BLAH! Should I exchange the tablet for another Acer Iconia or just give up on it and get a different one? I honestly like the build of the tablet and all the features it offers (like the ports) but those issues are just stopping me from fully enjoying the tablet and being able to use it for the purposes I got it (video chatting, WiFi, etc.)
EDIT: Here's a video of the problem: http://www.youtube.com/watch?v=TuAhgWQgCq0&feature=channel_video_title (Ignore the "4.010.13" in the title. I didn't mean to say that all 4.010.13 tablets will have this problem; only meant that my tablet was on 4.010.13)

I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.

goodintentions said:
I'm on my second iconia and absolutely love it. The first was almost perfect, but battery wouldn't charge beyond 88%.
I've tested out every possible thing about it, and everything is completely solid.
To exchange it for another iconia or something else is entirely up to you. I'm just telling you that what you describe I don't experience at all. My wifi connects instantly to whatever signal I tell it to connect to. My cameras also work perfectly. Mic also perfectly and makes me go through to the other side just fine. In fact, I've been using the iconia to have conferences with people I know to discuss about our plan to take over the world.
The point is there will always be a black sheep in the flock. Even the ipad 2, apple's star product and the most sort after tablet right now, is getting reports of problems left and right. The most common seems to be light bleeds and face time freezing.
Go for another tablet if you feel like it. Your choice. I'm just telling you there's such a thing as a perfect iconia, and I have it.
Click to expand...
Click to collapse
I understand and respect your good intentions. I'll think about it through out the day and I might exchange it for another Iconia. If another problem arises then I'll just check out another tablet.
Also I added a video of the problem at the bottom of the original post up there ^^^

The wifi issue was an atrocity that affect(s) a lot of people. Mine did it one time right after the 3.1 update, I did a fix on the tablet and it never has done it again, and since the latest update hopefully won't.
It does appear to me that something is wrong with your camera however. Mine has never done that and it does not appear to be a software issue. I think there's something physically wrong with the front facing camera - loose connection or something.

eh maybe the stockboys took their liberties with stock the shelf with iconia. Maybe just have the manager open one up with you and check those eature out before you leave the store. Mine has been great.
All the honeycomb tablets have their issues and run the same hardware so your not missing out leaving this tablet or keeping it. only thing is atleast the xoom gets updates fast(if your subcribing to verizon but the wifi version is not that far behind anywhos)

I keep hearing people complain about the mic, luckily that isn't an issue for me though as I don't use my tablet for video or audio chat anyways And surprisingly I haven't had the WIFI issue either, it has worked like a peach all the way from the start. The only issue I've had with my tablet has been the fact that it took Acer forever to release EMEA_GEN3 firmware update, nothing else so far.
Maybe I've just been lucky?

After watching your video, i can say is a hardware fault. Exchange again the tablet and check on the store that everything works. Mine works wonderful and I love this tablet.

I have two Iconia tablets and confirmed that both cameras in each tablet work in 4.010.11 and 4.010.13.
I've also not had an issue with wifi. If this is an ongoing issue, it might be an incompatibility with your router.

For the camera, most likely hardware defect, mine doesnt have that problem. For the wifi, however the update supposedly fixed it, but if you have the same problem as I do, root your device (its easy!) And download an app like es file explorer and go into the settings and enable both root settings. Turn off wifi, and in es file explorer delete both files in /data/miscellaneous/dhcp. Sounds like a pain but it really only takes thirty seconds and fixes it for a few days. As for replace versus a different unit, I recommend getting another iconia. I compaired all of the tablets hheavily, and all of them have their issues. The iconias issues, however, are by far the easiest to deal with
If this post was helpful, give thanks

I to have had not one issue with my tab. Well other then a few things I screws up.that camera issue looks like bad hardware or the cable from the can to system board is loose.I did drop my tab and found the connectors inside were not secure for video.I took mine apart. Take yours back since you just got it.tell them to get you one from a different box or take it back to a diffrent target store.
I once bought a awesome TV from Walmart I returned 4 of them was going to get a fifteenth brand but decided one more try.I went across bridge into Jeff Indiana walmart exchanged it. And never one sec trouble was a bad batch at the walmart 3 miles from my home.
Sorry for such a long story in blonde giggles

Just like every other product in life, sometimes we get lemons - not just lemons, rotten lemons.
Your A500 may be an example of a rotten lemon. No way to even turn it into lemonade.
You said you've done a factory reset and you're on the newest build of software, there's basically nowhere else to turn and nothing else to do. As a customer, you've done your part. I would say, do an exchange and as I think I glimpsed someone else mentioning, open it up and use it at the store. Check for hardware faults. Mind you, slow GPS locking and Wifi issues may not necessarily indicate a fault, but that camera issue definitely does.
That is of course, IF you want another A500 anyway. At this point, no one here could blame you if you wanted to try on something else. In your place, I probably would. Once bitten, twice shy. I give every brand 2 chances when it comes to a product. If I end up getting 2 duds (and I've only had this happen ONCE) that's where I draw the line and I gladly move on to something else.
Good Luck and whatever you decide to do, hope to hear from you again with your results...either loving on a new tablet, or loving on a working A500.

WOW Sorry to hear you have had so many issues. I bought my wife one for reading and web surfing for her birthday and she and my daughter got me one for my birthday. My kid has a Galaxy and she had some of the issues you have had with the acer. Granted she works at best buy and they had some issues with that lot she had bought hers from. I have khad the wifi issue at first and went to the acer web site and installed the fix from them before i had rooted mine. At first i had to do the reset thingy with a small paper clip. But have not had any other issues than that. I would do the return thing at a diffrent store maybe you got into a bad lot. I hope it changes for you.

Do a double reset (paperclip in the reset hole with power on) and power cycle. Then restore the factory settings under the security menu, which will also wipe all your settings and data. This solved all the probs my son was having in his A500.
Sent from my A500 using XDA Premium App

Ghost touches near the volume up and down buttons

I have 2 PH-1s one of them has this random issue that Essential support says is software related.
Would appreciate input from fellow owners
https://youtu.be/61TOTt7iERk
Sent from my PH-1 using Tapatalk

I had this happen to me today after the Oreo update, but it was perfectly fine with stock 7.1.1
Anyone else seeing this?

I have noticed ghost touches as well following 8.1 official update. They now happen about 1-2 times per day. Nothing changed from before except OS version. Didn't have this issue on the beta either.
Turning the screen off and back on fixes it temporarily, but it comes back.

FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.

I also got in touch with Essential support a few days ago for the second time. I can tell their support is from the US which I appreciate in a company, but this phone is agitating and their troubleshooting makes it worse. All manufacturers from Apple to Samsung may make you jump through these hurdles but it's same issues with this phone. I believe they know it. So why waste my time asking about water damage and drops? Come on. I'm going to do a hard reset since I took the latest update but have already switched back to my s8 as my DD. I'll check if turning the screen off and back on again fixes it. Even if it's briefly I could maybe live with doing that. I couldn't get any letters to register when typing a text in the standard messaging app.
I bet the issue has something to do with the hardware. Ceramic and titantium? I know my reception is so much worse when Sprint's network is being put to the test on the highways with the Essential when compared to the s8. It may just end up being the perfect media player in the car. 128GB of music and use it as the Waze/Google Maps device...

coolmaster121 said:
FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.
Click to expand...
Click to collapse
Good to hear. In Canada we don't have that option. Let us know when f the problem is fixed or if it happens again. Like I said in my case the issue really started on Oreo 8.1.

Could grip detection have something to do with this?

sam2c said:
Could grip detection have something to do with this?
Click to expand...
Click to collapse
No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.

dhorgas said:
No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.
Click to expand...
Click to collapse
Exactly... It keeps occuring more often than not.

SM-T500 Apps / Games flashing black when running

Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.

lcaveyl said:
Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.
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Click to collapse
This is happening to me since the latest update as well.
I wouldn't stress about too much. Updates have been coming pretty regular so just wait for an update. They've updated the tablet about 3 times since I bought it so I feel they'll have this fixed soon.
Nothing I've done fixed it so I'm just waiting for an update.

lcaveyl said:
Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.
Click to expand...
Click to collapse
Do you have auto rotate on? It seems turning it off stopped the black screen for me. Give it a try until it's fixed with an update.

Thanks Halftebyte.
Tested to turn off the auto rotate but didnt help. There is a new Samsung update but seems it didnt do anything to help. i will try the factory reset later again

lcaveyl said:
Thanks Halftebyte.
Tested to turn off the auto rotate but didnt help. There is a new Samsung update but seems it didnt do anything to help. i will try the factory reset later again
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Click to collapse
Yes, I thought that solved it but you're right, turning off auto rotate didn't actually help.
I haven't gotten any new updates since version T500XXU2ATK3.
What version are you on?
I'm pretty confident a factory reset won't solve this problem. I'm happy I'm not the only one experiencing this. Hopefully an update will fix it soon.

My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!

lcaveyl said:
My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!
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Click to collapse
Oh wow. I hope mine isn't a hardware issue.

lcaveyl said:
My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!
Click to expand...
Click to collapse
Any update on your experience?
Just wanted to update that I solved this problem for myself by downgrading to firmware version T500XXU2ATJ6 which had a November 2020 build/release date (with Sept 2020 security patch unfortunately). I'm happy now though. Confirmed fully working after using for over a week.

Hmm after the hardware change, the tablet works as it should. I am still on the T500XXS2ATL1 firmware.

Interesting. Someone else on the Samsung forums had a similar issue and firmware downgrade solved his issue.

When a firmware newer than ATL1 comes out I'll try it.
Also, doubt this tablet will get Android 11 before May/June.

hmm wondering if there is anything different in our tablets (mobo chips /memory / etc) which made it behave so drastically with this firmeware update. And with a hardware change it seems to work better? hmmm wondering wondering.
I still have one small issue where every now and then unlocking the screen you may not be able to access any icons, i will need to lock the screen again and drag on camera/browser before i am able to use the tablet. This happened out of the box as well but didnt think much of it then.

lcaveyl said:
hmm wondering if there is anything different in our tablets (mobo chips /memory / etc) which made it behave so drastically with this firmeware update. And with a hardware change it seems to work better? hmmm wondering wondering.
I still have one small issue where every now and then unlocking the screen you may not be able to access any icons, i will need to lock the screen again and drag on camera/browser before i am able to use the tablet. This happened out of the box as well but didnt think much of it then.
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Click to collapse
That's exactly what I'm wondering. Some minor component difference on the mobo having compatibility issues with the different firmwares.
Kinda sounds like a touchscreen issue you're having. Hopefully it won't get unbearably bad for you.