Database Users

Crazy Tytn screen and button problem, please help

Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!

SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.

wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?

Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.

I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.

Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.

Anybody any idea? advice?

I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.

I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.

Anyone anyone?

HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem

CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike

In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.

mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?

CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike

mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.

CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?

i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .

dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Click to expand...
Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.

I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.

Touch screen not responding

Well i think my Polaris has finally given me the finger.
The touch screen no longer responds to finger/stylus presses. If i press randomly for long enough it does register a click, but never in the right spot or consistently.
What do you think it could be?
Ive tried reloading different roms that have worked perfectly before, hard resets, and ive even tried taking it apart and reconnecting the connectors.
It was dropped a few days ago but it was fine, then one day, while doing nothing in particular it decided to stop responding to touch input, the normal buttons work fine.

My XDA Orbit2 (same as Cruise) has the same problemccasional freezing and touch screen decalibration (needs to be recalibrated every 5 min). problem is that this occurs infrequently. therefore i have lost hope that sending in for repair would work.....

i have a same problem..
my polaris's touch screen sometimes not responding to any touch.
i have to connect it to my computer or battery charger, and then it will work again.
can anybody explain to me why??
thanx before

same happened to me last week! well, its on its way to o2 service partner right now... guess it was supposed to brake in about 7months from now.
adderz91 said:
Well i think my Polaris has finally given me the finger.
The touch screen no longer responds to finger/stylus presses. If i press randomly for long enough it does register a click, but never in the right spot or consistently.
What do you think it could be?
Ive tried reloading different roms that have worked perfectly before, hard resets, and ive even tried taking it apart and reconnecting the connectors.
It was dropped a few days ago but it was fine, then one day, while doing nothing in particular it decided to stop responding to touch input, the normal buttons work fine.
Click to expand...
Click to collapse

Hi!
I broke my touchscreen (Tytn2) and replaced it with a touchscreen from ebay for 10 €.
It works, but there are some problems:
1. I have to press very strong onto the screen for a signal!
2. On the edges i have to press very very strong - even stronger then in the middle.
3. the signal itself is on the right position......
4. i have already tried to reset the sensitivity of the touchscreen (and increase/decrease it)
5. i have already aligned the screen several times....
My questions are:
1. is it installed well?? (I had to connect 4 pins on my own.....)
2. if it gets the right signal (but only when I´m pressing very strong), can there be anything wrong with the connectors?
PLEASE HELP ME!
greetings!

Well i was SO close to just giving up and buying a new phone.
I found however, an entire brand new housing for the low low price of $65 AUS. I could of just bought the digitizer for about $30.
When i look at the devices out there...they arent that great...i was going to get a Nokia E72 but realised i would miss the touch input.
So i will suffer along with my touch cruise, checking these forums for updates on the Android progress
ANd ill have a spiffy new case to boot.

My 02 Orbit 2 touch screen has stopped working also - I found that a temporary solution is to hold the top of the screen tightly over the earpiece
It would register touches, enough to Flash back to Original ROM
It Going back to 02 this weekend.

Touch screen not working

I'm sorta new and not exactly sure how to submit questions.
I installed the SPB mobile shell on my elfin htc and now the touch features don't work and my phone won't sleep without what appears to be the backlight on. Can someone provide some directions on how to fix this? Can't get to the bootloader either.

if you reset your device, can't it boot up into windows mobile?
if it boots up, why not connect it to the pc and try removing the last app through activesync?
if there isn't anything that important on the device, did you think of a hard reset?

Thanks for the quick response, however, I did do a soft reset, the screen is not responding (completely frozen). I've already removed the program, I thought was the culprit (spb mobile shell). I did a backup, but without touch features, I can't restore backup. I can't do a hard reset that's not working properly either. Any additional ideas, I'm at a complete lost.

Hi
Touchscreen of my HTC Touch (P3452) stopped working. I tired following:
- hard reset
- hard reset successful, then It asked me to tap the screen for alignment then I tap, it worked but on Calibrate screen where you align your screen touch is not working. nothing is happening after that even power button is not working. my Touch is not hanged coz if I touch the screen after It goes to sleep, the backlight will turn on.
So I though may be something wrong with the original ROM, then I tired flashing it with cooked ROM's but nothing worked.
I am still stuck at calibiration screen
-
Plz help, I miss my HTC Touch (P3452) so much!!!

If your touchscreen is not working, there could be only 2 solutions.
- Get a digitizer off dealextreme.com
- Hard reset device.
my $0.02.
Cheers.

What's a digitzer and what does it do? I've looked in cell phone accessories and did a search on dealextreme.com, however, unable to locate such an item. Can you provide a little more detail. Desperately trying to get this phone to work and right now this appears to be the only solution. Hard reset isn't working.

toot-b said:
What's a digitzer and what does it do? I've looked in cell phone accessories and did a search on dealextreme.com, however, unable to locate such an item. Can you provide a little more detail. Desperately trying to get this phone to work and right now this appears to be the only solution. Hard reset isn't working.
Click to expand...
Click to collapse
Come on, Google man!
http://www.dealextreme.com/products.dx/category.506~search.htc touch digitizer
Digitizer is a 'panel' which is above the LCD, which senses where your hand is at on the phone.
Something like this:
http://en.wikipedia.org/wiki/Graphics_tablet
It is just something which sense where is your fingers are in the touchscreen.

Hi toot-b:
I had a similar problem a few days ago. My screen stopped working completely. I gave it a few taps and a squeeze and it started working.
After a while it stopped working again and did not respond to the squeezing too. Then out of desperation, I tried searching the internet. One guy had given the most idiotic explanation I've ever come across.
He had advised to take a blade and peel away the LCD screen and after taking the screen away, to rub the copper contacts with the blade and then putting it back in!!!
Well, I was really really desperate and I had to try it. I didn't remove the screen completely. I just took the screen off a wee little bit on the bottom right corner near the camera button. I kinda got scared after that and put it back in.
To my surprise, the touch screen started working perfectly and till now its doing great. Try it at your own risk. All the best!!!!

theo2409 said:
Hi toot-b:
I had a similar problem a few days ago. My screen stopped working completely. I gave it a few taps and a squeeze and it started working.
After a while it stopped working again and did not respond to the squeezing too. Then out of desperation, I tried searching the internet. One guy had given the most idiotic explanation I've ever come across.
He had advised to take a blade and peel away the LCD screen and after taking the screen away, to rub the copper contacts with the blade and then putting it back in!!!
Well, I was really really desperate and I had to try it. I didn't remove the screen completely. I just took the screen off a wee little bit on the bottom right corner near the camera button. I kinda got scared after that and put it back in.
To my surprise, the touch screen started working perfectly and till now its doing great. Try it at your own risk. All the best!!!!
Click to expand...
Click to collapse
Do you have some photos to show us?
Cheers

[Q] NSTwGlowlight, half IR sensors acts wrong

Hi,
I have recently bough a Nook Simple Touch with Glowlight (BNRV350). Used, no guarantee. It looks fine (has only a minor scratch on the light dispersing layer). Problem is - the lower half of the touch sensors give misplaced readings. For example - during the registration process I cannot get through the language selection screen. I can correctly mark English, but when I want to press an arrow to go further, Nook changes my mark to French, instead of getting me to the next screen. Cleaning borders of the screen with microfiber cloth and cotton swabs did not help.
I have another NSTG working fine, so:
1. I tried to copy its stock system backup and loading it to malfunctioning one. It didn't help. I could not even unlock the screen (although I could press "power off" or "cancel" buttons after holding power button).
2. I tried swapping mainboards (IR sensors are on them, not in the screen assembly). And It turned out, that wherever mainboard of the faulty unit is, the touch does not work properly. I tried to blow out the dust from those misbehaving sensors hoping that it just somehow got on the motherboard, but it did not help either.
So the question is: What else can I do to make those IR sensors work properly?
Thanks in advance for looking into the problem!
(Sorry for my English, I'm used to reading, not to expressing my thoughts with it.)

Maybe try to look on the sensors with a cellphone camera in dark room-then probably you will see which of the ir leds aren't working (if the problem is in leds not the sensors)
Sent from my Lenovo P780 using Tapatalk

Unfortunately I couldn't find any camera able (tried mobile phone, point'n'shoot, DSLR...) to detect IR in their stock configuration (and messing up with disassembling the sensor filters seemed as not worth the case). I ended up buying another NSTG with shattered eink screen and salvaging its properly working mainboard (+completely fine battery, all for about $7). Problem solved. Kind of.

If you are having problems with the touch screen try using the app posted here:
http://forum.xda-developers.com/showthread.php?p=52723066#post52723066
It may give you insight into where the problem is.
It will help us get an idea of where problems are occurring.

Thank You. I've read about Your program, but since I could not even unlock the screen or get past registration wizard (when trying to get that unit to factory state) I was unable to use it.

The Menu button (when you mapped) gets past the swipe.
You can start stuff with ADB intents.

Touch screen occasionally unresponsive

Hi,
I own an Oneplus 2 for over a year now, in which I had to replace it's display two times . The first time I ordered a new display+digitizer assembly and replaced it myself, went great and everything worked fine. The second time was a month ago, I ordered the exact same display from the exact same seller on Ebay and did the replacement. I tested the display before assembling the Phone and it worked as it should. But an hour later when the phone was already assembled I discovered that the touch screen was completely unresponsive
After some trial and error I came to this conclusion:
the problem seems to be caused by applying a mild pressure anywhere on the bottom right quarter of the screen
the display does always respond when I hold my finger on it (with or without applying pressure) for about 4 seconds, then it sees my finger and I can swipe around (while still holding it down)
if I try the method above a few times, or let the phone rest on a desk for some time, the problem disappears and the touch screen works fine again.
So far, it looks like a hardware-issue, maybe a faulty screen or I messed something up while replacing it. But it gets weirder:
My OP2 is rooted and at the moment of replacement, it was running Lineage OS 14.1 (nightly, 2017-03-30). And when I wanted to update that to it's newest build, I realized that this whole touch screen problem doesn't exist in the TWRP recovery interface. It worked perfectly fine even when I tried to recreate the problem by applying firm pressures on every spot on the screen. So this made it look more like a software-issue, however the update of Lineage didn't resolve it and even restoring my backup of OxygenOS 3.5.6 didn't help.
I found this XDA-post about having firmware issues for the touchscreen with Android 7, but running their fix did not resolve anything either.
Right now my phone is pretty unusable since having it in my pocket is creating the problem. :crying:
Does anyone have any ideas of what the exact problem could be? Or anyone having similar issues? Why is it that there is no problem at all when booting into recovery (TWRP)?

It looks like loose connections between the display and digitizer.

After all it was a hardware issue. I disambled the phone again and after a lot of trial and error I found that there was something that came in contact with the back of the lcd that must have created a short cicuit or something. I placed a thin sheet of paper on the back of the lcd to prevent this and it all worked again! Still weird though that it didn't happen in TWRP.