Fingerprint reader stopped working and screenlock later - Zuk Z1 Q&A, Help & Troubleshooting

Hi,
my fingerprint reader stopped working (not recognizing finger) so i had to use pattern. A day later the security setup changed - even though the fingerpring & pattern was required, any button normaly turns on screen and vibrates as if I touched the reader. Fingerprint patterns are still present but I cannot add any as the reader doesn't recognize the finger.
I didn't do any system updates or changes. Running version 12.1-YOG4PAS3OH
Anybody with this issue?

iamx82517 said:
Anybody with this issue?
Click to expand...
Click to collapse
The device forum is full with threads and posts about the fingerprint issue. Please have a look. Therefore you'll find lots of tips that maybe help you out.

iamx82517 said:
Hi,
my fingerprint reader stopped working (not recognizing finger) so i had to use pattern. A day later the security setup changed - even though the fingerpring & pattern was required, any button normaly turns on screen and vibrates as if I touched the reader. Fingerprint patterns are still present but I cannot add any as the reader doesn't recognize the finger.
I didn't do any system updates or changes. Running version 12.1-YOG4PAS3OH
Anybody with this issue?
Click to expand...
Click to collapse
1st Don't Panic.
Try other ROMs or from recovery mode do a factory reset (Only if you cannot find any solutions..

AndroidGod1987 said:
(Only if you cannot find any solutions..
Click to expand...
Click to collapse
There are multiple solutions in zuk forum which sometimes work(delete database, delete credentials) or not and then it's a hardware failure. It's all documented and can be easily find with Google or forum search.

strongst said:
There are multiple solutions in zuk forum which sometimes work(delete database, delete credentials) or not and then it's a hardware failure. It's all documented and can be easily find with Google or forum search.
Click to expand...
Click to collapse
Thanks, I tried those of course before creating this thread. the difference is I din't change/update the system nor did any other change, removed the smart lock settings etc. I am afraid only thing to try is the factory reset.

iamx82517 said:
Thanks, I tried those of course before creating this thread. the difference is I din't change/update the system nor did any other change, removed the smart lock settings etc. I am afraid only thing to try is the factory reset.
Click to expand...
Click to collapse
It's essential to tell what you've done before requesting for help, otherwise you see replies like that
Hardware issue with fp reader is very common. A friend of mine has also dead fp reader. My zuk has defective digitizer. As good as the hardware looks on paper, the quality is very bad compared to the device's sold.

same here it's a hw problem, i was on cos like you and after i went to cm13 (so much better btw) but still doesn't work. i'm waiting for the fingerprint replacement I ordered.

Related

Problems so far...

I have been having teh following problems with my X1 and just spoken to O2, have arranged an exchange. I could probably do some reset on it and sort the problem, but since I am still withint the 28 days period, why the hassle?
- Phone loves turning itself off, not the screen, but the phone itself.
- Passcode playing trick, half of the time even I entre the correct code, it won't unlock my phone, and says wrong passcode.
- Installed apps can't be found even the successfully installed message shows up.
- none of the games I have installed works or else won't work to the full screen.
- Google Mail won't work after installed from the Google website.
Anyone eles have the same problems? Or is it just me?
as of now maybe just you mate, maybe something you have installed. maybe try to hard reset just to find out and if nothing happens then exchange it. it's worth the try mate and tell us what happens.
My Xperia has a faulty headphones socket I returned it to where I got it from, then they sent me another one. And guess what that had a faulty headphone socket as well.
When the headphones are inserted nothing happens. Also the headphone icon does not appear.
Any Ideas ??
A hard reset is a good idea, or I might have to wait forever for the phone to arrive, always out of stock... what is SE playing at?
I have tried hard reset and it dosent work
It seems to me that the X1 has so many little problems as I have heard / seen, this si my first WM phone, so can't compare... nearly sold my X1 for an iphone (I am a Mac user), but no, not worse the money.
maybe xperia phones are selling well, lol.
go for the hard reset mate.
@brut3forc3
maybe its the same phone, lol
if not return it to them again and ask them to check the unit in front of you
brut3forc3 said:
I have tried hard reset and it dosent work
Click to expand...
Click to collapse
Or rather push stronger the mini jack,
it normally stays on some position, the last fragment has to be pushed a bit harder.
brut3forc3 said:
I have tried hard reset and it dosent work
Click to expand...
Click to collapse
hard reset won't solve the problem of your headphone problem mate, its a different problem
If you have problems with your X1s either
A) take them back to your supplier,
B) use the SE X1 support (theres a little silver card in with all the documents).
If the device is turning off (completely) then it's a hardware fault, have you checked the power settings?
funny enough, I had exactuly the same problem (phone turning itslef off) with my SE W960, sent it in for repair, nothing was found... I bet it would be the same this time, maybe I just don't have those so called "technician hands" I work in technical support and very often with the head technician touches certain things, they work!)
I have checked the power setting, nothing is wrong, just weird... maybe I am just unlucky.
Like other replies suggested, a hardware reset would probably do the job, but since I am still within the 14 or 28 days period, I would rather not take the risk of having the same problem again o day 29 where I would have to send it in for repair than having a new handset...
My biggest gripe with this phone is the double tap/ click bug or feature.
It appears that even while the screen is on and the back light is off, when you tap the screen it turns on the backlight and then you have to tap again to perform an action.
1 - never had that problem
2 - never had that one either
3 - Sometimes it does that, but it's the app's fault, not the phone's.
4 - Games are working fine if you install the "arm" ones adn the ones that are for ppc. The resolution is not a problem of the phone. It's just that the phone is new and not many game manufacturers support it. Yet.
5 - Idon't use Gmail sorry
P the Photographer said:
- Phone loves turning itself off, not the screen, but the phone itself
Click to expand...
Click to collapse
Go to start -> settings -> system tab -> power -> advanced tab -> uncheck "Turn off device if no used for... x minutes"
P the Photographer said:
- Passcode playing trick, half of the time even I entre the correct code, it won't unlock my phone, and says wrong passcode
Click to expand...
Click to collapse
1- Press harder
2- Use the hardware keyboard
3- Disable passcode
P the Photographer said:
- Installed apps can't be found even the successfully installed message shows up
Click to expand...
Click to collapse
I've tested TONS OF APPS and this never happened to me. Please explain a little: which "apps" are not installing properly ??
P the Photographer said:
- none of the games I have installed works or else won't work to the full screen
Click to expand...
Click to collapse
Xperia X1 is one of a kind, a new breed of HI-RES WVGA devices. Check if those games are compatible with WVGA resolution or exchange your Xperia for an archaic QVGA device
P the Photographer said:
- Google Mail won't work after installed from the Google website
Click to expand...
Click to collapse
Hmmm... you don't need to download the google app at all, that's for older, slower, low-mem devices.
I use google all the time
1- Open gmail's web page in Opera browser
2- Set up your gmail account in Mesages, it is autoamted and works a treat !!!
IN CONCLUSION: I think your phone is OK. Mine never turns off, never freezes, never hangs up
I've had the diamond, tytn etc and let me tell you this phone is far more reliable than those previous devices...
Don't blame the phone, blame some app or tweak you have done
May I suggest you to hard-reset the phone and start installing your apps, mods and tewaks one by one until you find the faulty one
Remember: this is not a simple "phone": ithis is a computer with Windows.
You wouldn't be blaming Dell if your PC becomes unstable after adding some programs/apps/games that are not suitable for your, let's say, video graphics card as an example
I have somewhat of a problem with mine 2.. It doesn´t seem to play any of my mp3´s that i put on it,but wma files work just fine.. Strangely it plays the mp3´s that were on it when i bought it.. Any idea what the problem might be??
Well, I have changed the setting abot teh power, still happening, nevermind, a replacement is coming tomorrow, so I guess I will just start fresh again. What do they do with these faulty phones? Do the fix them and sell the as reconditioned at a lower price or sth? How about those unwanted return? Just a matter of interest.

G-sensor calibration not working

Ever since I had this HTC Tattoo, I couldn't manage to calibrate the G-sensor and therefore the display doesn't turn when I rotate the phone.
I always get the message "Calibration aborted".
Do you guys have this problem? Did you find a solution for this?
Please help!
Reset phone
Already did it. Still not working.
Did you fix the problem yet, you could try a different rom or even reflashing the one on the phone already.
same problem here.....
I did try a different ROM, still nothing.
Then it could be a hardware issue. If I were you, I would've looked for a replacement.
have you tried holding the phone at a tilt and then calibrating?
lobotomy said:
have you tried holding the phone at a tilt and then calibrating?
Click to expand...
Click to collapse
Yep, I did try that. Still nothing. I think it's just a hardware problem.
I saw this in the Hero forum and I think it might help. There are 2 ways of checking a hardware fault with the G-sensor:
- either the Bubbles game which does not depend on the OS for sensor data
- or the Sensor Debug app.
If anyone of these apps gives you a good response from the sensor, then it is a software fault and you should harass HTC for a software patch. That's what the Hero guys did and it seems to have worked for them (in that case it seemed to be some kind of permission problem with the calibration log file).

Finger print scanner...

Hi, my wife's Lemax 2 finger print scanner works fine (rose gold 4GB/32GB) mine (grey 6GB/64GB) is totally useless! I'm going to try and change it, found this video (sadly in Portuguese) on how to change it, which also has a link to buy them for less than $7!
I ordered one yesterday, they've shipped it today. Need to work on my bravery now
Pete
Link to video...
You may need a new screen too. It looks extremely difficult to remove it without damage. Can you share the link to the video you mentioned?
popoyaya said:
You may need a new screen too. It looks extremely difficult to remove it without damage. Can you share the link to the video you mentioned?
Click to expand...
Click to collapse
Ooops, edited my op
mad_sunday said:
Ooops, edited my op
Click to expand...
Click to collapse
Did you try some of the "fixes" before you go to those lengths? Different firmware, ROM, battery drain.....
Is it completely dead, or just slow?
Supertacomonkeyexplosion said:
Did you try some of the "fixes" before you go to those lengths? Different firmware, ROM, battery drain.....
Is it completely dead, or just slow?
Click to expand...
Click to collapse
Tried them all, it has never worked from taking it out of the box. Even the calibration doesn't detect anything. Running Slim7, still dead, tried the modem flash... DEAD!
Heyyo, eh a screen replacement isn't that hard tbh... Just have to heat up the phone enough for the glue to get soft.
Yeah if the modem firmware doesn't resolve it when flashed via TWRP then it would be a hardware issue.
Last ditch attempt to try and solve it via software would be to try and flash back to stock EUI ROM via fastboot. There's a guide for doing so in the guides section by greenManGaming if you wish to try it
My Lemax2 fingerprint scanner behaves strange.. it gets unlocked with the finger that is/was never saved.. help me...
the LeEco FingerPrint sensor sucks.....otherwise it is a great phone

Please HELP get Redmagic 5G NFC GPay fix: Takes 10m of time!

Guys - the easiest way to get development started on a new device is to NOTIFY the device manufacturer that there is a NEED for the company to fix issues. The first issue is THE BOOTLOADER UNLOCK METHOD BREAKS THE FINGERPRINT SENSOR. This is obviously highly undesirable for anyone who wants ROOT. *** NOTE THIS CAN BE AVOIDED ENTIRELY THROUGH THE ROOT BYPASS METHOD (FP STILL WORKS), AND A USER HAS FOUND HOW TO RECALIBRATE THE FP SENSOR AFTER A BL UNLOCK, XDA POS: https://forum.xda-developers.com/nu.../guide-calibration-finger-print-loss-t4132961
The main issue is Google Pay does NOT WORK with NA and Global ROMs. It reports 2 cards instead of 1 card when you go to a terminal, so you can NEVER make a payment!!!
So how can we fix this issue? COMPLAIN!!! We got source this way already (THANK YOU FOR YOUR HELP GUYS WE DID IT!)
METHOD #1
EMAIL Nubia customer support (probably our best path) at [email protected]
You can simply report the issue similar to this message in your email:
Google Pay does not work with NFC which your Global and North American ROM claim to support. It reports 2 cards at the terminal instead of 1 card so payment fails EVERY time. This is an issue across the world for everyone with Google Pay. WE NEED THIS FIXED AS IT IS A LISTED FEATURE OF THE PHONE THAT DOES NOT WORK.
Please fix as soon as possible.
Signed,
[YOUR NAME / Country / Phone Model]
METHOD #2:
https://github.com/ztemt/NX659J_Q_kernel/issues/2
Post something like I did here - GOOGLE PAY DOES NOT WORK. FIX NFC ON GLOBAL AND NA VARIANT ROMS ASAP.
Please start posting comments here to release the source code so we can begin custom kernel and ROM development as soon as possible! Thank you everyone who contacted [email protected] or posted to the original GitHub issue, now we just need them to follow through!!! WE HAVE STRENGTH IN NUMBERS.
I have done as advised let's hope they fix this
Sent from my GM1913 using Tapatalk
I just did it too(both ways), but I don't know how much they care about the emails, I sent 3 before, for other things, without any reply
How much pay?
Guys! They do care about the device! I've emailed them three times, and I've got replies everytime!
ZTE released the source code for the Red Magic 5G... hopefully this will kick start development for this phone because it has so much potential.
nexuses said:
Guys! They do care about the device! I've emailed them three times, and I've got replies everytime!
Click to expand...
Click to collapse
Try asking about an older device that they dont produce/sell anymore. If they eager to answer they might care about devices that are older than 1 or 2 months
xabierd said:
Try asking about an older device that they dont produce/sell anymore. If they eager to answer they might care about devices that are older than 1 or 2 months
Click to expand...
Click to collapse
Well, the future updates are the only reason that hold me back from buying this phone! So I'll give it sometime to see what happens.. We will see..
Keep contacting guys..
Nevermind you closed the one with the new title ... Keeps this alive. Thanks Admins.... I don't see why closing this and opening another that resolves remaining ones is a problem. When I link it elsewhere it still looks like the original issue where we fixed or worked around 2 of them and now the last to address is GPay.
mslezak said:
Guys - the easiest way to get development started on a new device is to NOTIFY the device manufacturer that there is a NEED for the company to fix issues. The first issue is THE BOOTLOADER UNLOCK METHOD BREAKS THE FINGERPRINT SENSOR. This is obviously highly undesirable for anyone who wants ROOT. The second issue is Google Pay does NOT WORK with NA and Global ROMs. It reports 2 cards instead of 1 card when you go to a terminal, so you can NEVER make a payment!!!
So how can we fix this issue? COMPLAIN!!! We got source this way already (THANK YOU FOR YOUR HELP GUYS WE DID IT!)
METHOD #1
EMAIL Nubia customer support (probably our best path) at [email protected]
You can simply report the issue similar to this message in your email:
Google Pay does not work with NFC which your Global and North American ROM claim to support. It reports 2 cards at the terminal instead of 1 card so payment fails EVERY time. This is an issue across the world for everyone with Google Pay. WE NEED THIS FIXED AS IT IS A LISTED FEATURE OF THE PHONE THAT DOES NOT WORK.
Also, the bootloader unlock on the Redmagic 5G disables the fingerprint sensor completely - the error message says to contact Nubia support. The device will not even allow a fingerprint to be added. The Android installation detects the sensor on the "back of the phone" i.e. missing the Goodix in-screen fingerprint location, so it can not be added. Later trying to add an FP results in an error:
Loss of fingerprint calibration data
Loss of fingerprint calibration data was detected.
Currently unable to complete fingerprint entry,
please contact Nubia after-sales support via
4007006600
Please fix as soon as possible.
Signed,
[YOUR NAME / Country / Phone Model]
METHOD #2:
https://github.com/ztemt/NX659J_Q_kernel/issues/2
Post something like I did here - GOOGLE PAY DOES NOT WORK. FIX NFC ON GLOBAL AND NA VARIANT ROMS ASAP.
Please start posting comments here to release the source code so we can begin custom kernel and ROM development as soon as possible! Thank you everyone who contacted [email protected] or posted to the original GitHub issue, now we just need them to follow through!!! WE HAVE STRENGTH IN NUMBERS.
Click to expand...
Click to collapse
You can enter *#*#9959#*#* on the dial pad to enter fingerprint calibration mode, and then calibrate the fingerprint, it will return to normal
johnny886 said:
You can enter *#*#9959#*#* on the dial pad to enter fingerprint calibration mode, and then calibrate the fingerprint, it will return to normal
Click to expand...
Click to collapse
Sorry, it does not work here. I dialed the code but It doesn't do anything.
johnny886 said:
You can enter *#*#9959#*#* on the dial pad to enter fingerprint calibration mode, and then calibrate the fingerprint, it will return to normal
Click to expand...
Click to collapse
Johnny can you explain the calibration steps for everyone with this issue? We've seen the factory calibration device that no one can find for sale anywhere. But some have managed with using their finger, a piece of dark paper, and the back of a fingernail. But that doesn't seem to work for all.
mslezak said:
Johnny can you explain the calibration steps for everyone with this issue? We've seen the factory calibration device that no one can find for sale anywhere. But some have managed with using their finger, a piece of dark paper, and the back of a fingernail. But that doesn't seem to work for all.
Click to expand...
Click to collapse
You can use special fingerprint calibration weights to calibrate fingerprints. You can use weights to calibrate at some professional repair points.
johnny886 said:
You can use special fingerprint calibration weights to calibrate fingerprints. You can use weights to calibrate at some professional repair points.
Click to expand...
Click to collapse
That dial code doesn't work for some reason.
Anyways the code is *#9959# to start calibration off the TG group it works. Although what to do after launching it I have no idea.
I keep getting hung up here
viper98 said:
I keep getting hung up here
Click to expand...
Click to collapse
Same here...
My NFC Works now with Google pay only 1 out of 100 times ? it shows the message: present only one card at the terminal.

magisk crash with root

hello friend developper.
I followed the guide for root min oneplus 8 pro.
Everything went pretty well, however when I am in magisk and I want to give super U rights to an application a pop up appear and disappear quickly and nothing happens ...
DO you have any idea?
IN2023
OS 11.0.1.1.IN11BA
Update magisk or change channels then change back
Do you have systemless turned on? If not turn it on
dladz said:
Update magisk or change channels then change back
Do you have systemless turned on? If not turn it on
Click to expand...
Click to collapse
ok, I started the whole root procedure again and it worked! besides, I finally access the factory mod! ?. Your tutorials are great and it helped me a lot. I just have to succeed in calibrating my fingerprint which no longer works since I changed my screen. In China they sent me the calibration procedure but it failed at the last step. I dig the problem
Thanks
Glad you got it sorted!
Cream37 said:
ok, I started the whole root procedure again and it worked! besides, I finally access the factory mod! ?. Your tutorials are great and it helped me a lot. I just have to succeed in calibrating my fingerprint which no longer works since I changed my screen. In China they sent me the calibration procedure but it failed at the last step. I dig the problem
Thanks
Click to expand...
Click to collapse
Lovely.
Well done. Good luck with your fingerprint.
It'd be really useful information if you documented what you actually do with your fingerprint calibration as it may help others who the up in the same position.
Plus you'll structure your process much better if you're logging what you're doing.
Might help.
https://ibb.co/PtxCrFm
Cream37 said:
https://ibb.co/PtxCrFm
Click to expand...
Click to collapse
Even though there's a failure did it work?
Just thinking, did the screen that was you got actually allow the fingerprint to pass through?
I'd have thought it would but thought I'd ask
unfortunately its not working yet but I believe it ?. the fingerprint work on the old screen .... ???
Cream37 said:
unfortunately its not working yet but I believe it ?. the fingerprint work on the old screen .... ???
Click to expand...
Click to collapse
Afaik there is no other solution than recalibrate your fingerprint sensor. And this can be done at oneplus service center. I havent heard that anyone succesfully have done that them selves. Screen replacement makes previous persist.img useless as they seem to be tied together. I had my screen replaced twice (green tints etc) and they had to use their own tools to make fp work again
hmm I understand. nobody succeeded in doing the calibration. however, this does not seem impractical. I am working on the problem right now with our Chinese friends. They manage to carry out this calibration ?. I will send my oneplus to oneplus after trying everything ∆∆

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