After screen replacement by Samsung Saudi arabia, fingerprint sensor is not working. Is there anything I can do it fix it?... I don't trust the Arabs sitting in saudi arabia Samsung office. They have already done enough damage to to the device
Well, could be something wrong with the connection they did.
If a factory reset doesn't work, then there's no choice but to take it back for them to fix it. They should do it for free as per warranty since they're the ones who broke it.
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i have been waiting for like 2 weeks i broke my camera for my phone by cam to phone FW write and then i sent it off to a shop in the uk i live there the shop is called dkavs looked at all reviews all positive i called them like last 2 weeks Saturday and they said they couldn't fix it so they sent it to a company called sbe or seb forgot and that company hasn't sent my phone back so im getting impatient and also would like to ask wat would happen to my phone if they cant fix it ?
on what firmware you did that?
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If they cannot fix it .
Depends one on your warranty and age of the product .
Two on whether or not these shops are official Samsung repair centres . If they are not then you have broken your warranty and Samsung can decline to get involved or repairs are chargeable .
A firmware factory reset may have cured the problem and is still worth a try if the phone is not repaired .
jje
You should ask the company what they will do yourself, NOT XDA. 2 weeks isn't that long anyway, especially if you didn't pay some kind of priority fee. If you think they are taking too long, speak to them DIRECTLY. But imho, you shouldn't be using XDA as a means of trying to extort companies into prioritising you (that's what it sounds like) ..
If you needed your phone that urgently, you wouldn't be messing with firmware anyway..
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
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iamsloany said:
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
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I had a similar experience with my s4 and an update caused some issue where the battery was running out in 4 hours.... tried everything no luck.. so gave to samsung. first tried a new batt which i purchased still no luck .. so then they replaced something and told me to use it.
I still had the same issue .. so they took it back after i complained a lot and said level 2 engineer will work on it. ....
3 weeks later i got my phone and the phone was worse then before.. the camera was not working, the phone would freeze and hangup and the batt issue was still there.
i ended up selling the phone cheap...
lost trust in samsung service ..:crying:
Got my note 3 after a hop to wp8 Lumia ( i know wrong move.. too simple opp system for my taste)
I think second level engineers is just a word they throw around,.. basically the same guys i think who sometimes make things worse ...
what i learnt was Samsung never admits their own firmware issue and says that its a prob wit the phone and will do unnecessary work on the phone and cause more issues..
never gonna take phone back to them specially if its a firmware issue ....
Try to put a mail to Ceos office or some other higher authority of samsung.. maybe they will respond and be more helpful.. ( helped in my friends case recently )
hope you get your phone back soon and working properly bro.. :angel:
Cheers buddy, they've had it a week said it be back tomorrow, will see how tomorrow goes not getting my hopes up though
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Well i have a similar problem but only on the bottom left corner my spen does not work ( 1.5 cm circle)
Well I've had the phone back and according to the engineer its beyond economical repair as its apparently had internal impact damage. Can't see how they've come to this conclusion.
Said they put a new motherboard in and the problem was still there, they refunded me and that was it. I've been fobbed off and not impressed at all so decided to get my money back from the screen and put the whole thing on eBay.
Had enough of Sammy now can't wait out for a nexus 6 so looks like I'm jumping ship to iPhone 6 plus may as well see what the hype is all about
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Bought an s4 zoom today only £100 seems ok for what it is, s2 was getting laggy.
Decided to do a reflow on the motherboard oven method, stipped it all down and its warming up now see how it goes, if the board is knaclered like sammy presume then I have nothing to lose so im not bothered
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I can confirm that the reflow killed it off completely.
Not powering on.
No charging animation
Nothing
Dont do this at home kids (unless you have money and arent bothered)
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So, I have had my S7 Edge since launch and use the always on display in night clock mode and clock all day mode. This morning i woke to an ugly gray/green screen. I unlocked the phone and the screen looks OK. I lock it and the screen creeps into the same green/gray screen. Did a factory restore and get the same issue. TMO is sending another one for free but I am wondering if anyone else has seen this. A quick google-fu brings this up a lot but with no resolution. Between me having to send back my Note 7 and now my S7 Edge screen issue I am losing faith in sammy. BTW, edge panel notifications work fine with the screen off as long as I disable all AOD settings.
Im having exactly same problem mate.... ill wait nest update if not fix ill tak back to samsung for a replacement.... 2 months old my phone and rootless all the time....
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I have the same issue with my g935f, since yesterday.
This started for me today, UK S7 Edge. Bit of a timing coincidence, did something get updated?
Im waiting for update here in New Zealand... if update no fix ill take back to samsung to fix....
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So I called tmobile a couple of weeks ago and they sent a phone to a local tmo store for me so I could swap it out. When I got to the store the phone they sent was all scratched on the screen and the fingerprint scanner looked like someone too sandpaper to it. I refused the swap and called tmo and they are sending another. This customer service really stinks.
same issue here just today, planning to go to samsung store for check up -_- hope they replace it since i got my phone 2months ago
Got an update to AOD today, problem still there. No solutions in sight?
Todays update is a real AOD (always on display)
Taken my problematic unit to a Samsung service centre; they couldn't resolve it on the spot, so checked it in for a repair.
without AOD there is no problem?
Had the same issue
It was a bad display
Had it replaced
All good now
Same here, they replaced the screen, all resolved.
Great! Today I got a pink hue and grey/green text on AOD. Night clock has grey/green text only, no pink.
What's the protocol if tripped Knox - rooted and with custom ROM - and encountering this issue?
Will Samsung honour warranty - if I revert to stock or else? Cheers
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d4niven said:
Great! Today I got a pink hue and grey/green text on AOD. Night clock has grey/green text only, no pink.
What's the protocol if tripped Knox - rooted and with custom ROM - and encountering this issue?
Will Samsung honour warranty - if I revert to stock or else? Cheers
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Hi,
Unfortunately AFAIK a tripped Knox means void warranty... You can try talking with them that the issue you have has nothing to do with Knox and rooting, but the warranty is void I think. Sadly that's the world we currently live in.
Good luck with your phone!
All the best,
~Lord
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d4niven said:
Great! Today I got a pink hue and grey/green text on AOD. Night clock has grey/green text only, no pink.
What's the protocol if tripped Knox - rooted and with custom ROM - and encountering this issue?
Will Samsung honour warranty - if I revert to stock or else? Cheers
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tripping knox varies from country to country. In Malaysia and India i have claimed warranty with tripped know without any issues.
Just visit service center and claim warranty normally.
What is the solution to this error? thx
Someone? send me to service?
alehawk said:
without AOD there is no problem?
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Disabling AOD is not a fix. The device comes with this feature and a software update most likely effed it up. Thus we should demand this feature to be fixed.
My relative bought an s7 edge for me from Saudi Arabia (I live in India). When I opened the box, the seal said it's locked to Middle East sim cards and I was not aware of that. I then found out that you have to place a 5 min call using a local sim or you could give it to a service centre to get it unlocked. But since it had a defect (Black spot on screen), I gave it to my relative to get it repaired back in Saudi Arabia and also to get the call placed.
He'll be back next week. But my question is, if I ever want to do a factory reset, will I have to place the 5 min call again? I searched the internet for hours but could not get a definite answer. Also do I have to do the same if I flash another country's firmware?
Thanks in Advance
arvindr07 said:
My relative bought an s7 edge for me from Saudi Arabia (I live in India). When I opened the box, the seal said it's locked to Middle East sim cards and I was not aware of that. I then found out that you have to place a 5 min call using a local sim or you could give it to a service centre to get it unlocked. But since it had a defect (Black spot on screen), I gave it to my relative to get it repaired back in Saudi Arabia and also to get the call placed.
He'll be back next week. But my question is, if I ever want to do a factory reset, will I have to place the 5 min call again? I searched the internet for hours but could not get a definite answer. Also do I have to do the same if I flash another country's firmware?
Thanks in Advance
Click to expand...
Click to collapse
Before returning the phone to India ask your relative to check if it has actually been unlocked by inserting an Indian sim card into the phone.
Once unlocked you'll never have to be worried about it, the phone works just as any other unlocked phone works. You can change to any other regions firmware or wipe your phone using a pit file it'll not bother you ever again.
Thanks.
http://forum.xda-developers.com/showthread.php?t=3462928
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Hello everybody
My english is bad because i was lazy and didn't want to learn in school so forgive me
I bought my Samsung Galaxy s7 edge and today i let my phone and the glass is broken. Everything is working but glass on screen is broken. 1 hour ago i read article where is written that samsung service can raplace it for free one time its called samsung guard or something like that. Similar situation was with Galaxy s5. Is it true? I rooted my phone of course and i know that i void warranty but i was reading that there is a chance that service repair something if it is not a problem which root could do. Can you tell me is that even truth that samsung is doing something like that. If its true what do you think? Is there a chance they will repair that without checking, if my phone is rooted?
Sorry for my bad english and thanks for answers
I vaguely recall reading about free replacements in some non-US country, but as US resident I don't have any details.
In the U.S., Samsung sells an insurance plan, but there is a deductible for replacing a broken phone. Not free. What country are you located in? Hopefully someone from that part of the world will know more than I do. Good luck.
Do you even have Samsung Guard insurance? You were supposed to register your phone till August 15th I guess. If you did so I think your phone can get repaired. It depends where you have bought s7 tho. Here in Poland there are some threads about rooted phones that have been successfully repaired but only particular mobile operator - ORANGE. It has to be contained in your warranty papers.
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