Database Users

Note 3 touch and s-pen issue

3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
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iamsloany said:
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
Sent from my GT-I9100 using XDA Free mobile app
Click to expand...
Click to collapse
I had a similar experience with my s4 and an update caused some issue where the battery was running out in 4 hours.... tried everything no luck.. so gave to samsung. first tried a new batt which i purchased still no luck .. so then they replaced something and told me to use it.
I still had the same issue .. so they took it back after i complained a lot and said level 2 engineer will work on it. ....
3 weeks later i got my phone and the phone was worse then before.. the camera was not working, the phone would freeze and hangup and the batt issue was still there.
i ended up selling the phone cheap...
lost trust in samsung service ..:crying:
Got my note 3 after a hop to wp8 Lumia ( i know wrong move.. too simple opp system for my taste)
I think second level engineers is just a word they throw around,.. basically the same guys i think who sometimes make things worse ...
what i learnt was Samsung never admits their own firmware issue and says that its a prob wit the phone and will do unnecessary work on the phone and cause more issues..
never gonna take phone back to them specially if its a firmware issue ....
Try to put a mail to Ceos office or some other higher authority of samsung.. maybe they will respond and be more helpful.. ( helped in my friends case recently )
hope you get your phone back soon and working properly bro.. :angel:

Cheers buddy, they've had it a week said it be back tomorrow, will see how tomorrow goes not getting my hopes up though
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Well i have a similar problem but only on the bottom left corner my spen does not work ( 1.5 cm circle)

Well I've had the phone back and according to the engineer its beyond economical repair as its apparently had internal impact damage. Can't see how they've come to this conclusion.
Said they put a new motherboard in and the problem was still there, they refunded me and that was it. I've been fobbed off and not impressed at all so decided to get my money back from the screen and put the whole thing on eBay.
Had enough of Sammy now can't wait out for a nexus 6 so looks like I'm jumping ship to iPhone 6 plus may as well see what the hype is all about
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Bought an s4 zoom today only £100 seems ok for what it is, s2 was getting laggy.
Decided to do a reflow on the motherboard oven method, stipped it all down and its warming up now see how it goes, if the board is knaclered like sammy presume then I have nothing to lose so im not bothered
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I can confirm that the reflow killed it off completely.
Not powering on.
No charging animation
Nothing
Dont do this at home kids (unless you have money and arent bothered)
Sent from my SM-C101 using XDA Free mobile app

Buy an iPhone instead if you are in US..

Just a rant here. Had my Galaxy S6 since the pre-order and wife has a S6 Edge. I noticed my camera flash staying lit even if I am not using it, and contacted Samsung US. They told me to do resets and what not, still not being able to fix the issue, they told me to ship the device in.
So I wrapped it in the bubble wrap and securely in the box and sent it off to them. They contacted me and said there's small crack on the screen. I was like WTH? what happened? They do not know, and have no apparent resolution for me. So I told them to just go ahead and diagnosis the camera flash issue and after a week they are telling me they don't see anything abnormal. I told them again what the issue was, and instead of contacting me for further explanation or assistance, I get an email with UPS tracking number saying there's nothing wrong with the device.
Now I have a cracked screen Galaxy S6 coming back to me with no resolution to the issue I had. Sure the Galaxy S6 is exceptional device but man! the warranty on Samsung sucks a**. I even have Samsung protect or whatever that's called that they charge $99 for the two years of warranty. (Similar to applecare+ yet nowhere close to what they are offering..) At least Apple is great with their warranty based on my experience.
Sad thing is, I never had this kind of issues with the service center in Korea when I was there and with any of their galaxy line up... sigh
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The LED remaining slightly lit is a known issue and was resolved with a recent software update.
Samsung should resolve the cracked screen issue though.
We have ADH (accidental damage and handling) warranty in South Africa for all Samsung flagship devices, which repairs a cracked / damaged screen for free within the warranty period.
Surely they must do the same in the States, especially since you are paying $99 for Samsung protect!
I'd escelate the issue further!
Sent from my SM-G920F using Tapatalk

Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
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I'd go to T-Mobile, tell them what Samsung did (cracked screen) and complain until you get a new phone.

T-Mobile will laugh at me and tell me that's going to be the issue with the Samsung not them.
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cheols46 said:
Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
Sent from my iPad using Tapatalk
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Click to collapse
Go over to sammobile.com and download the latest firmware for your device. Waiting for the carrier to release an OTA is like waiting for trees to grow... it's gonna take forever!
Sent from my SM-G920F using Tapatalk

I know the problem is the T-mobile variant is marked SM-920T not 920F. It'll probably brick the device All these carrier specific Android update grants are killing me. Never had that problem with HTC or Blackberry. ARGH. With the stupid knox trigger I cannot even dare to touch the recovery to flash a different ROMs and I bought the device thinking Samsung pay will be a blast option to have. just my luck smh
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Did the newest update cause anyone else to experience constant app crashes/resets?

Ever since I did T-Mobile's July update for my S7E my phone has been plagued with constant app crashes and resets.
I've tried everything that I was confident couldn't ruin my device anymore.
-Cleared all App Caches
-Factory Reset
-Odin Restore to the same firmware
-Booting into safe mode is still met with app crashes.
I'm not sure it's safe to try and roll back to the old firmware with Odin without tripping Knox.
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?

Hawkofglory said:
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?
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Click to collapse
No warranty and no JUMP either.
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shook187 said:
No warranty and no JUMP either.
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Click to collapse
The JUMP I pay for includes accidental damage insurance

Damn with a cracked screen you're stuck doing an insurance claim. You don't even have to go into a T-Mobile store since it's all done through a 3rd party, you can start your claim at myphpinfo.com.
Sucks that the update broke your phone though. Doesn't happen often but you always hear about it happening every now and then. Maybe a Samsung mobile store will have luck in fixing your issues but I doubt it.

Replacing rooted S7E for pink line problem?

Hi. So I got an S7e, the European exynos version, but I live in the US. I got it unlocked from the official Samsung Amazon. I rooted it soon after I got it and everything was going fine. Fast forward a few months, and I just got the infamous pink line. What is the process of getting it replaced through the NYC repair center? Do I just walk in with the phone, they see the pink line, see that it has no damage and just give me a new phone? Or will they check knox and not replace it? What are my best options here?
Sorry if I'm asking stupid questions, but this is my first android phone.
p.s. I have tried all the "solutions". Resetting pixels worked for a couple days, and pressing the Samsung logo worked for a couple more days after that. Now its back, and it's much thicker that it was before and a darker shade. Nothing I do makes it go away, so replacing the phone is my last option.
Thanks!

Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm

I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
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joe.skelly said:
Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm
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Click to collapse
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?

s7freak said:
I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
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Click to collapse
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...

Byyz said:
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...
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Click to collapse
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
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---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
Click to expand...
Click to collapse
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
Sent from my SM-G935F using Tapatalk

s7freak said:
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
Sent from my SM-G935F using Tapatalk
---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
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Click to collapse
Nope not even scratch on mine. Put it on a case first day I got it.
I was thinking to try hand it anyway, nothing to lose and all that, you know?

Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
Click to expand...
Click to collapse
If you unroot it, then it's definitely worth at least taking it to the store and seeing what they can do.
Worst case, like you said, is they don't repair it because of Knox (efuse, I like that!).
Who knows, maybe you'll get lucky and the techs there won't check it or something, and it gets fixed on Samsungs dime.
Tapatalk for Android - Works awesome on my Samsung Galaxy S7 Edge

Screen burnt in (Navigation and Statusbar)

I have this phone now since 1½ years and the Nav and Statusbar are burnt in (very noticable). Is Huawei (or Google? ) Replacing such errors? My phone has warranty until March 2018. Has anyone succesfully got his screen replaced by them or are they replacing the whole phone?
Thanks.

Where did you purchase the 6P? I've heard of some getting replaced or repaired due to burn in but that was after much less than 1.5 years. You should try to start RMA and see what happens. If you do get it repaired or replaced you should use immersive mode to prevent status and navbar burn in.
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seabro01 said:
Where did you purchase the 6P? I've heard of some getting replaced or repaired due to burn in but that was after much less than 1.5 years. You should try to start RMA and see what happens. If you do get it repaired or replaced you should use immersive mode to prevent status and navbar burn in.
Sent from my ONEPLUS 3T using Tapatalk
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Got it from my mobile carrier. Im living in Germany and here we have the right to get it fixed in the time span of 2 years. How they fix it is their thing. I just dont know who I have to Contact. My Carrier, Google or Huawei?

TheAndroidHacker said:
Got it from my mobile carrier. Im living in Germany and here we have the right to get it fixed in the time span of 2 years. How they fix it is their thing. I just dont know who I have to Contact. My Carrier, Google or Huawei?
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Click to collapse
You should contact the carrier. Huawei is known for terrible customer service and Google usually handles warranty claims for devices purchased directly from Google.
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TheAndroidHacker said:
I have this phone now since 1½ years and the Nav and Statusbar are burnt in (very noticable). Is Huawei (or Google? ) Replacing such errors? My phone has warranty until March 2018. Has anyone succesfully got his screen replaced by them or are they replacing the whole phone?
Thanks.
Click to expand...
Click to collapse
Don't think I have ever heard of anyone getting any type of free replacement from having burn in. If someone left their screen on over night and it happened, people could just use warranty for something that's not a defect.They (mfg) would more than likely charge $150ish for a screen replacement, which you could probably fond a place locally to do for that price or cheaper.
You've already tried to remove the burn in I take it ?