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I just wanted to get this out there because I'm curious how common this is. Having previously owned a Nexus One, HTC support was excellent and replaced the phone twice under warranty, no questions asked. Unfortunately, I've had a hard time dealing with Samsung.
I bought my Nexus S on the day of release in December 2010, and had no major problems with it until May of this year. It's the best phone I've ever owned. In May, the screen started becoming unresponsive so I called Samsung and they said I could ship the phone in for repair and they would pay UPS ground shipping each way. I live near San Francisco, so this would be 5 days each way to Plano, TX where the repair facility is located. No problem, I figured, as long as I get my screen fixed. For the meantime I purchased a new Nexus One on Amazon since I would be without a phone for at least a couple weeks. So I sent in the Nexus S, it took them a week to repair the phone after receiving it, so I was without my Nexus S for three weeks.
So I get the phone back and... bam... screen still doesn't work right. it's nearly completely unusable. Turns out they updated the software, tested it as working, then sent it back. I called Samsung again and after escalating to level three and being on the phone for an hour, they agree to do two day shipping each way and replace the screen components. This is fine with me, as long as the phone gets fixed. I sent the phone in again, and while they two day shipping helped, it was still two weeks that I didn't have my phone.
I get the phone back, and of course, the screen STILL didn't work right. It was so bad I couldn't even type out a text. So I call Samsung again, escalate to level three, and pressure to get the phone switched out. The support rep agrees, and says he has to put in an appeal to get the phone switched out. He said he'd call me back within the next few hours with the result of the appeal, which he did, and my request was approved. So I send the phone in again, two day shipping, and it takes about 5 days to be processed and for a refurbished phone to be sent back to me. Unfortunately, then sent it back ground, so it was 5 business days before I got the refurbished phone.
Once I got the refurbished phone, it did have a few nicks and dings, but it worked perfectly, just as my previous Nexus S had prior to May. The funny thing was the refurb was sent to me already running Cyanogen, which leads me to believe they don't QC their refurb phones very thoroughly, but it was okay since everything seemed to be working as it should. But then a couple days later I tried to use the headphone jack and it didn't work at all. It was completely dead. Go. F'in. Figure.
So I called Samsung again, the level one rep agreed to send the phone in for repair, but he couldn't do anything faster than ground shipping and I didn't feel like wasting more time on the phone. The repair facility received the phone yesterday, so we'll see how it goes. I assume a headphone jack will be easier to repair than the screen was.
I guess what irks me the most was I paid $570 (after taxes) to buy the phone outright, and here I really haven't had it since June when I first started to send it in for repair. I've had to waste my time and their time for a problem that should have been fixed on the first occurrence. Thank god I bought a new Nexus One for the meantime. I would also like to mention Best Buy was no help during any of this either. When the problem first started, they kept saying all they could do was work with Samsung to send it in to the repair center, except I would have to pay half of the shipping. That's just crazy to me, but not surprising.
One last thing I can say is everyone I have talked to at Samsung has been friendly. Level 1 and 2 are obviously offshore, while three are within the United States, but it didn't matter, all were equally friendly and seemed to do their best to help me. They just don't seem to have the power to do much other than send a shipping label for repair.
Sorry about the long rant, but I am obviously a bit frustrated by the whole situation. Fingers crossed when I get the phone back in 10 or so days (my estimate) it will be fixed and functioning properly.
I live in Brazil and here the Samsung support are even worse. But what can i do if they have the best phones?
I hope you get your phone back and fixed without any other delay.
Thx for sharing.
Sent from my GT-I9100 using Tapatalk
yes samsung support is horrible i dealt with them very often, and they will not replace / fix the phone for you if it was already fixed once
I live in america and we don't deal with samsung. if my phone breaks (which is has twice) we go to the Sprint store and both times my phone was exchanged in store. No problems here.
p-slim said:
I live in america and we don't deal with samsung. if my phone breaks (which is has twice) we go to the Sprint store and both times my phone was exchanged in store. No problems here.
Click to expand...
Click to collapse
I live in the United States too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.
desertflyer said:
I live in America too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.
Click to expand...
Click to collapse
That means you must have tmobile. If it's a sprint phone you can take it to the sprint service center
Sent from my Nexus S 4G using Tapatalk
T-Mobile actually has excellent customer support, but they do not sell the Nexus S. Regardless, I just use T-Mobile's network. Simple Mobile is my service provider.
I live in India, My phone had a motherboard issue and they had to replace it. They told it would take 7 days. But i was without my phone for three weeks. If i had paid money for the new motherboard instead of claiming warranty i would have got it in 3 days.
Samsung service sucks.
desertflyer said:
I live in the United States too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.
Click to expand...
Click to collapse
Sprint will repair a phone for free if you have insurance or for 35 dollars if you don't. Doesn't matter if its on or off contract. Screw dealing with the manufacturer.
Sent from my PC36100 using XDA Premium App
In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?
thecoogster said:
In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?
Click to expand...
Click to collapse
It depends on the state, but most don't have rules on warranties. Samsung offers 1 year parts + labor, but Best Buy (who sold me the phone) only have a 30 day policy. So basically I have to live with Samsung's support.
Sent from my Nexus One using XDA App
thecoogster said:
In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?
Click to expand...
Click to collapse
This. I would never go through what you're going through if I can avoid it. Seven bucks a month is so worth it.
Sprint has been kick ass in this regard too. I once brought in my EVO to a repair center to get a hot spot screen replaced and they did it no questions. Another time I went in and asked for a replacement battery door and they just gave me one with no issues. I love Sprint man.
Sent from my Nexus S 4G using Tapatalk
Samsung have "finished" repairing my phone as of today. Here is what they updated the support ticket with:
Original Problem:
TECHNICAL INQUIRY - AUDIO/SPEAKER/SOUND/VIBRATION - DEVICE SOUNDS INAUDIBLE
Problem found:
RINGERTONE INAUDIBLE/NO ADJUST
Solution:
S/W UPDATED - REPLACED COMPONENT
Click to expand...
Click to collapse
Keep in mind the problem was a non-working 3.5mm jack. Needless to say, I have zero confidence the problem is fixed.
desertflyer said:
Samsung have "finished" repairing my phone as of today. Here is what they updated the support ticket with:
Keep in mind the problem was a non-working 3.5mm jack. Needless to say, I have zero confidence the problem is fixed.
Click to expand...
Click to collapse
Wow. That sucks.
Sent from my PC36100 using XDA Premium App
I got my Nexus S back Monday and it's fixed! I'm running MIUI on it now. Now that everything is working, I'm remembering why I love this phone. Thanks for letting me vent.
Sent from my Google Nexus S using XDA App
Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
Sent from my GT-I9300 using xda premium
Did you contact Samsung service directly ?
Sent from my GT-I9300 using xda app-developers app
can I ask you to keep all documentation for this, as it could be very useful to other UK users, now they have set a precedent.
Gesendet von meinem GT-I9300 mit Tapatalk 2
Frame cracked near the USB port.
Hi,
Even my SIII frame got cracked near the charging port after using for 5 months, This crack i noticed last week, I havent dropped a single time and its in silicon case from the day i bought. Still its cracked near the charging port. FYI, I am from India. I have even attached the pic of my phone with the cracked area highlighted.
can you please let out the information of your service location with the service request ID, so that i can show this as proof which servicing in my location.
Chappac said:
Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
potential heat fractures? haven't been keeping your phones in variable temperatures have you?
I didnt do anything abnormal, which made this crack, I used to play games for an hour everyday, may be playing games would have dissasipated more heat. which lead to crack near the port, some times i have even noticed my charger ports gets heated whiel charging even that could lead to this crack.
Squall-Leonhart said:
potential heat fractures? haven't been keeping your phones in variable temperatures have you?
Click to expand...
Click to collapse
I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
Sent from my GT-I9300 using xda premium
I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
SirCanealot said:
I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
Sent from my GT-I9300 using xda premium
Premindia87 said:
I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
Click to expand...
Click to collapse
Wishing you luck on getting the issue resolved with ease.. :good:
Useless Samsung!...(I wont buy anymore)
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
SirCanealot said:
In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
My local authorised dealer said they would change the casing no problem but now it has to go to Samsung due to other issues they have said I may get charged
Premindia87 said:
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
Click to expand...
Click to collapse
It is not a samsung fault ...yea they have a bad material in starting but the contractors in every country are responsible for warranty service some give good service and some are worse
Sent from my GT-I9300 using xda premium
Kindly continue here: http://forum.xda-developers.com/showthread.php?t=2014448
Thread closed.
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium
Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.
I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask
I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
tWoBrO said:
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
usually on box...look around the stickers....
my box came in mostly spanish with secondary english and was made in vietnam lol....
Oh, yeah, the box. I was looking inside the phone. The battery says Vietname, probably the phone was made there too.
yes same as mine...are you having issues wit yours as well?
I have one made in Korea and it didn't last with me 2 days, screen issue, camera issue, home button crooked..
I sent it back for replacement.
Sent from my Xperia S using xda app-developers app
What kind of problems were fixed? Do you know if the multitouch issue is also affected http://forum.xda-developers.com/showthread.php?t=2472084? Can you please link us the thread?
I'm curious if people are also stating where they got their phones from in that thread.
My first note 3 was from vietnams,after opening box found power switch was inside side panel,to use power switch i need to use my nails,even screen was flickering,force close of apps,very next return phone to shop,received replacement unit after 3 days but this time made in korea,I m very happy with this unit,no lags at all.:laugh:
Mine was made in China. Experienced no manufacturing defects.
Sent from my Telus SM900N-W8 via XDA Premium App
As far as I have heard that only small labor work is done in countries like china Vietnam but major work is done in korea alone. All my previous galaxy phones were 100% korean made never had any issue. This one is from china. Fortunately no issues so far.
rawready said:
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
Click to expand...
Click to collapse
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
alleshi said:
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
Click to expand...
Click to collapse
i dont understand whats ridiculous? i am not the only claiming this problem...and although i havent replaced the phone yet there have been many claims that the made in vietnam version of the phone is a night and day difference of phones manufactured in other places...obviously these people osned both phones.
Mine was made in Vietnam. It works perfectly.
Don't try to read to much into this.
People expect their phone to work properly and don't post to say "Hey my new phone works the way it's supposed to"
They will only post for something that doesn't work correctly.
I have a Note 3 that appears to have been made or assembled in Vietnam. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
Mine is vietkong made
?
cyberboob said:
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
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@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
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That's what I thought. But the shop doesn't want to help me. They simply reply with: "Our warranty is only 30 days, your warranty is a manufacturer warranty, so contact them directly for a replacement." They point-blank refuse to help me.
Ok, so it's a 2nd hand phone (not one you got with a phone company and 1-2yr contract).
Then the only thing you can do is contact any official samsung repair shop in your area to send it in. Be aware though, you will probably have to pay for any major repairs.
The standard 1yr warranty only covers defects of manufacturing construction. If it's because of something else (or you have used a custom rom), then they may refuse to fix or you have to pay for it yourself.
Can try at the bottom of this page for the contact info http://www.samsung.com/latin_en/support/warranty/
homepage: http://www.samsung.com/latin_en/support/ or latin/spanish http://www.samsung.com/latin/support/
Good luck!
All of a sudden I've got a red line down the right side of my screen. Had the phone since June but obviously this happens to me a few days after rooting, etc and tripping Knox...
Wondering if anyone in the UK has had any luck with similar issues with the warranty? Bought the phone unlocked from carphone warehouse.
Thanks
It depends to which repair center you will send it. Some in my country, for issues like above they don't cut your warranty if knox is tripped. However, they can if they want...so it depends on your luck.
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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In this case it's Carphone Warehouse you should be arguing with, as your consumer rights are via the place that sold you the phone, not Samsung directly.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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unfortunately, even here that's true, some are not official samsung centers and will reject you for anything they can...
riso123 said:
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
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This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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Of course EU consumer rights apply in the UK. Whilst "we" may have voted to leave the EU, we are still part of the EU and therefore EU consumer rights still apply.
You make a valid point though when you say you had to argue to get something fixed - just like insurance companies, sellers will try to argue that something that is valid (i.e. a warranty) isn't valid when they know full well that it is. They do so because most people will back down and this saves them money.
Argue your point, don't take no for an answer, and, if necessary, threaten them with Trading Standards.
Chances are that the supplier will back down because at that point it is more cost effective for them to do so, because ultimately, if you're within the warranty period, they will have to prove that the fault was caused because the device was rooted.
Regards,
Dave
Sent from my Pixel C using Tapatalk
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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I have sent a rooted M7 and M8 back to HTC with no problems, as did many of my friends.
OP, give it a go. No one I know personally, who has tripped KNOX on their S6 or S7 Edge has had a warranty claim denied. I'd most certainly get trading standards involved. Not worth the hassle. Same as getting the Ombudsman involved when banks try to screw you. Once you go to an official authority figure, companies wise up. The general person backs down hence them trying to pull a fast one.
You can't fight the system. I asked to replace my new S7E because my home button was defected (it was making strange noise when released, more like getting jammed on the glass) I was declined by my seller and told to go to my warranty service, there I was told they can fix it or I can write that I refuse the phone to be fixed and demand and exchange or money back. This all started OCT24 and best case scenario I will be getting the phone NOV28 or will be getting the same defected one... That is more then a month, rly disappointed in Samsung quality waited note7 for 2-3 month as a preorder, then got a defected S7E... Imo if they wont increase their quality I will skip Sammy next year and go to a dark side.