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Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App
Mine xperia x10 has defective motherboard and I sent it 2 times for service but nothing changed.They didn't fix it.SE's service is crap!Try to explain your situation but i don't think they will understand.
Been on the phone to them many times each time over 30 mins.they don't even want to let me talk, keep trying talk over me or else they keep talking while I'm still talking like a 8 year old arguing with me.
Sent from my Desire HD using XDA App
I understand...I am afraid you can't do a lot of things.I will not buy a SE mobile again.You have a problem and they don't want to help you.They don't want you to be their customer....
deconfrost said:
Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App
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Click to collapse
The x10 is built to fail.
I sent mine in 5 times before they finally replaced my board. 4 months later i am having problems again.
i am more pissed at their 1 year warranty.
Why the hell this expensive phone have only 1 year warranty.
make it 2 year at least especially how many people get phone base on 2-3 years contract.
I am glad they get hacked, it bring me justice to see they lose money but on the other hand, they will just shift their burden over to customers.
I promise myself, this is the last sony product (other then game console) i will ever buy.
They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out
shaunbu said:
They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out
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Click to collapse
I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?
I think if they can assemble the phone without dents, then why do they have to do the dents when they are repairing? This just doesn't make any sense to me.
My_Immortal said:
I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?
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Click to collapse
They scratched my x10 to S#1^ when they replaced the board.
So you can only think how angry i was about that.
My motherboard was dead, send it in. 4 weeks later I got a new one.
I may be wrong but I believe SE warranty is actually 2 years for x10
Sent from my X10i using XDA Premium App
Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.
I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.
Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app
without getting caught.
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Click to collapse
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
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Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.
Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
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Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....
I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app
Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.
I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app
Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this
Gambolputty said:
Unfortunately not in Poland .........
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Click to collapse
Why Samsung would tell you that I have no idea.
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
Click to expand...
Click to collapse
Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:
Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
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Click to collapse
OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).
I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2
Hi all out there,
First of all I'd like to apologize for any grammatical mistake and whatnot, and now straight to my issue.
May 2013 I was in the states and decided to buy a nexus 10 which was unavailable in my country ( Italy), after 3 months I dropped it in my swim pool and needless to say it stopped working. I was then redirected by Samsung Italia to a repair shop that handles imported devices. Took them 3 months to fix it and I was charged 310€. Tablet was returned to me with Android 4.2, any Google related app would yes update but would crash when launched. Not on that, the tablet would not find any os update even when 4.4.2 was out for a month. I proceeded to manually update Android and that fixed the Google Apps updates / crashes, until one night the nexus rebooted and got stuck in loop, but after a while it would work for some hours before go back to the loop bug. Sent it back to the repair shop because I suspected something wasn't fixed correctly the first time they had it. Took them a month to give it back to me, nothing hardware wise was replaced, they just performed a software reset and check up . this was 2 months ago and guess what Android release version I got my tablet back? 4.2.......same Google Apps crashes and no system updates to be found. What am I supposed to do? Keep it this way? Return it to the assistance which means at least 1 more month without it? Try to update it by myself risking any boot loop bug which might turn my nexus to unusable? Any idea if it might be a hardware failure and if yes how to determine it?
Sorry for the wall of text
If it were me and I paid 310 euro to fix my n10 and it wasn't perfect I would through a fit as currently you can get a new one for about that cost. Not sure how things work in Italy, but I would talk to Managment of that repair shop and explain that you are sending back, expect it to come back to you working 100% and a month is not exeptable so the better fix it quick and right this time or you want your 310 back and they can keep your n10 (then just buy a new one)
Sent from my Nexus 7 using XDA Premium 4 mobile app
demkantor said:
If it were me and I paid 310 euro to fix my n10 and it wasn't perfect I would through a fit as currently you can get a new one for about that cost. Not sure how things work in Italy, but I would talk to Managment of that repair shop and explain that you are sending back, expect it to come back to you working 100% and a month is not exeptable so the better fix it quick and right this time or you want your 310 back and they can keep your n10 (then just buy a new one)
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Mm i know you are probably right, its just that it puts me down thinking what i have to go through again.Just right after i got it back the second time and noticed it was behaving as bugged as before i called them right away.Explained to them once more the things that wouldnt work and got this as an answer "I've just talked with the technician about the google apps crashing and he said thats due to that tablet not being charged to 100% , because only then you can install the apps without a problem"...... so you see what im getting at here...
Anyway ill probably just do as you suggested maybe 3rd time is a charm , keeping my fingers crossed.
Cheers
Lol at not being able to install apps until tablet's battery is charged to 100%. Clearly you are dealing with a hack repair shop. Throw a massive fit and get them to fix it good or demand a full refund.
To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.
What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.
I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.
I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
Click to expand...
Click to collapse
Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted
samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Click to expand...
Click to collapse
same problem with my note 4 how can i fix it ???
Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app
I had an issue recently that required that I send my phone in for what I thought would be Warranty Repairs.
To be honest, the issue I had is a bizarre story in itself and worthy of a separate thread so suffice it to say, I needed Samsung to return my phone to full stock, ATT Note 20 Ultra. (when flashing an update recently, my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)
Anyway - I created a Warranty claim and returned my phone following the usual protocols. After a couple of days I was contacted by Samsung saying that my phone required a repair to the Back Camera Lens (Discovered during their inspection) and because the broken lens was the result of a drop or something, I had to pay $120 for repairs) For what it's worth, the camera was fine when I sent it in - in fact the lens was covered with a Glass Screen Protector since the day I received the phone. I never dropped it or had any accidents and I really could not believe the Lens was broken. I decided to go ahead and pay for the repair despite the fact that the camera was fine when I sent it in. (I almost wonder if they removed or broke the glass screen protector on the camera during their inspection and because of that thought the Lens had broken)
In any event, Samsung is now repairing the Lens but I am still waiting to hear what the prognosis is regarding the issue I sent the phone in for in the first place. I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT) and Like I said earlier, there was nothing I could do to fix it, so I wait...and wait... Hopefully I will hear something from them this week.
Sounds shady AF. Hope it works out for ya
Sent from my SM-N986U using Tapatalk
Geekser said:
I had an issue recently that required that I send my phone in for what I thought would be Warranty Repairs.
To be honest, the issue I had is a bizarre story in itself and worthy of a separate thread so suffice it to say, I needed Samsung to return my phone to full stock, ATT Note 20 Ultra. (when flashing an update recently, my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)
Anyway - I created a Warranty claim and returned my phone following the usual protocols. After a couple of days I was contacted by Samsung saying that my phone required a repair to the Back Camera Lens (Discovered during their inspection) and because the broken lens was the result of a drop or something, I had to pay $120 for repairs) For what it's worth, the camera was fine when I sent it in - in fact the lens was covered with a Glass Screen Protector since the day I received the phone. I never dropped it or had any accidents and I really could not believe the Lens was broken. I decided to go ahead and pay for the repair despite the fact that the camera was fine when I sent it in. (I almost wonder if they removed or broke the glass screen protector on the camera during their inspection and because of that thought the Lens had broken)
In any event, Samsung is now repairing the Lens but I am still waiting to hear what the prognosis is regarding the issue I sent the phone in for in the first place. I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT) and Like I said earlier, there was nothing I could do to fix it, so I wait...and wait... Hopefully I will hear something from them this week.
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Click to collapse
""my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)""
I can understand why @AeroSatan said it sounds shady as FK because number one Samsung doesn't HAVE LOCKED FIRMWARE! I'm on the unlocked version of Samsungs Galaxy Note 20 Ultra that I bought directly from them and if I wanted to I could easily flash ANY carrier's firmware that I chose to and then turn around and flash right back to Samsungs unlocked firmware! Why would Samsung want to lock a phone to them? That makes no damn sense! It sounds like you're trying to cover up the broken camera glass by claiming shipping broke it or Samsung broke it to try to get a free repair from Samsung lmfao!
Also you said
""I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT)""
Which is wrong again! If I want those features on my unlocked version of Samsungs Galaxy Note 20 Ultra all i have to do is flash the Verizon HOME CSC and then I'll have all of that and still be on unlocked firmware!!
When I sent my Note 8 back to Samsung for the screen replacement under warranty because the top half of the screens colors stopped showing up correctly and there was a very noticeable tint and when I sent the phone I sent it with my glued together s-pen because I accidentally rolled over on it when I fell asleep in bed and I super glued it back together and I never said anything about my s-pen just the screen and when my phone was returned it had a brand new s-pen in it that I never asked for or mentioned so I don't see Samsung breaking your camera glass and then trying to get payment from you for it.
This is so weird. I don't understand why you would pay for something that you didn't break. Second did you try to flash your device and things went wrong? Not being a jerk but none of this makes sense
Sent from my SM-N986U using Tapatalk
MrMike2182 said:
""my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)""
I can understand why @AeroSatan said it sounds shady as FK because number one Samsung doesn't HAVE LOCKED FIRMWARE! I'm on the unlocked version of Samsungs Galaxy Note 20 Ultra that I bought directly from them and if I wanted to I could easily flash ANY carrier's firmware that I chose to and then turn around and flash right back to Samsungs unlocked firmware! Why would Samsung want to lock a phone to them? That makes no damn sense! It sounds like you're trying to cover up the broken camera glass by claiming shipping broke it or Samsung broke it to try to get a free repair from Samsung lmfao!
Also you said
""I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT)""
Which is wrong again! If I want those features on my unlocked version of Samsungs Galaxy Note 20 Ultra all i have to do is flash the Verizon HOME CSC and then I'll have all of that and still be on unlocked firmware!!
When I sent my Note 8 back to Samsung for the screen replacement under warranty because the top half of the screens colors stopped showing up correctly and there was a very noticeable tint and when I sent the phone I sent it with my glued together s-pen because I accidentally rolled over on it when I fell asleep in bed and I super glued it back together and I never said anything about my s-pen just the screen and when my phone was returned it had a brand new s-pen in it that I never asked for or mentioned so I don't see Samsung breaking your camera glass and then trying to get payment from you for it.
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Honestly, It may have been a poor choice of words in how I described my problem - basically - when I got the phone originally it was lilsted in software settings as ATT/ATT/ATT - which shows it is an ATT device - and the features like WIFI Calling and other enhanced calling features will work.
After flashing and having the issue I had - my phone was now listed as XAA/XAA/ATT - the same that Samsung devices show that are not tied to a specific carrier. Because it was not an ATT recognized device any more, WIFI calling would not work and no matter what I did - flashing firmware for 986U or 986U1 - nothing helped, my service provider stayed stuck on XAA/XAA/ATT (but again, when I first purchased the phone it was ATT/ATT/ATT)
So the only thing I could do is send back to Samsung to have them revert it back to ATt/ATT/ATT or replace the phone under warrenty.
Hope that helps to clear things up ?
IN the years I have been on ATT, I have never been able to get a phone that is not recognized as an "ATT" Device to get WIFI Calling and HD VOICE. I have tried what you suggested and it has not worked for me - on any phone - except a few years ago when I was using an International device that I had rooted - this time, being Snapdragon, it can't be rooted and ATT WIFI Calling and HD VOICE would not work on my device any more. (it had worked originally when my phone was showing ATT/ATT/ATT as network provider - but when it got stuck on XAA/XAA/ATT it would not work any more)
It may work for yoiu on VERIZON - IT DOES NOT Work that way on ATT.
butchieboy said:
This is so weird. I don't understand why you would pay for something that you didn't break. Second did you try to flash your device and things went wrong? Not being a jerk but none of this makes sense
Sent from my SM-N986U using Tapatalk
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I just wanted to get my phone back sooner rather than later - and if I got into a big argument about this it would only delay that - plus, I had no proof that it wasn't broken when I sent it - it could easily become "He said - She Said" - then who is going to win that argument? They had the phone - I just wanted to try to speed up the processes as much as I could.
Regarding flashing, yes,This originally happened when I was attempting to update my phone with new firmware - something happened during the flash and it failed. I had to download new firmware and try again. The update did work this time but that is when I discovered my phone had switched from ATT/ATT/ATT to XAAXAAATT -
to try to fix this, I tried flashing every combination of firmware for this device - and nothing worked to change it back to ATT/ATT/ATT - I tried every possible option - N986U and N986U1 firmware (and even combinations of both) Nothing I did would switch it back to what it should be.
Geekser said:
I just wanted to get my phone back sooner rather than later - and if I got into a big argument about this it would only delay that - plus, I had no proof that it wasn't broken when I sent it - it could easily become "He said - She Said" - then who is going to win that argument? They had the phone - I just wanted to try to speed up the processes as much as I could.
Regarding flashing, yes, I tried every combination of flashing the firmware for this device - and nothing worked to change it back to ATT/ATT/ATT - I tried every possible option - N986U and N986U1 firmware (and even combinations of both) Nothing I did would switch it back to what it should be.
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Next time, take a pick of the devices condition before sending it in to have proof that it was in one piece before being sent out. There has been shenanigans with Samsung's trade in program before where they would claim the phone you set in wasn't pristine or missing altogether. Always document these things so then they can't just upsell you for no reason for a camera which they mightve broken unpacking your phone. It sucks.
Sent from my SM-N986U using Tapatalk
If you are At&t and have At&t sim the firmware should have provisioned to your sim once firmware was flashed. I know its a little late to tell you this now.
Sent from my SM-N986U using Tapatalk
butchieboy said:
If you are At&t and have At&t sim the firmware should have provisioned to your sim once firmware was flashed. I know its a little late to tell you this now.
Sent from my SM-N986U using Tapatalk
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I know that - that is the whole problem - I purchased an ATT Device - I have ATT Firmware - when I originally recieved the phone, everything worked properly - but after a recent flashing issue, I am no longer provisioned like that - I tried everything - even went to ATT to ask for their help - nothing we did (and believe me, I tried everything) nothing worked. This is why I had to send back to Samsung and I am still waiting for word on what is wrong and what they are going to do to fix it.
Well, finally received my phone back from Samsung Support - and unfortunately, they didn't fix the primary problem I had originally sent my phone in for.
When I inserted my ATT Sim card into the device, after booting it up - everything worked properly - well most everything - I still did not have WiFi Calling. I checked in Settings/About Phone and discovered that the Service Provider was listed as XAA/XAA/ATT - that is not what it is supposed to be - it certainly is not what it was when I originally purchased the phone. (It should be ATT/ATT/ATT)
I called Samsung Support again and went thru the "whole story" reviewing what my problem was and what I needed fixed - the support person was apologetic and seemed to understand my issues - so I have resubmitted my phone and made sure it was clear that I either needed them to fix my phone or replace it - Damn, what a PITA!
Some of the Samsung Shops do run in a shady manner while other provide top class support. I had a similar experience with one of their shops while exchanging my Note 10+ for Note 20 Ultra. I generated a quote using the Upgrade option in My Galaxy app and when i reached the Samsung Shop, they refused to agree to the quote. They gave weird reasons like now the price has come down so we cannot give you that much. They offered me a price which was 200$ less than the quote on the app. After a bit of haggling, they agreed for a price which was 90$ less than the quote i had. Now the story gets even more shady, the samsung executive had to enter details of my phone in his Samsung portal to complete the exchange process. After getting all my details, he asked for the quote ID which i generated in the phone and when he was done entering, he moved far away from me pretending to talk on phone but i knew he was hiding the next screen on his phone app which would have shown the correctly approved quote. I didnt create much fuss since i was tired of waiting for my online order which was delayed by 2 weeks, so i needed to get the phone that day. But still it was an interesting turn of events to see what people do for earning few extra bucks and they dont even worry about tarnishing the image of the company they are working for.
Geekser said:
Well, finally received my phone back from Samsung Support - and unfortunately, they didn't fix the primary problem I had originally sent my phone in for.
When I inserted my ATT Sim card into the device, after booting it up - everything worked properly - well most everything - I still did not have WiFi Calling. I checked in Settings/About Phone and discovered that the Service Provider was listed as XAA/XAA/ATT - that is not what it is supposed to be - it certainly is not what it was when I originally purchased the phone. (It should be ATT/ATT/ATT)
I called Samsung Support again and went thru the "whole story" reviewing what my problem was and what I needed fixed - the support person was apologetic and seemed to understand my issues - so I have resubmitted my phone and made sure it was clear that I either needed them to fix my phone or replace it - Damn, what a PITA!
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Ok. So what happens when you try to flash the regular u firmware now? Ath3 or ath4?
Oh and I should note since you made the rear camera comment. When I broke my front display and sent the phone in for repair they noted they also replaced the rear camera glass. The metal piece around the cameras was replaced too. They actually did me a favor as the original one you could see where the drill bit they used to make the bevel stopped. Actual stop marks. It was weird.
dottat said:
Ok. So what happens when you try to flash the regular u firmware now? Ath3 or ath4?
Oh and I should note since you made the rear camera comment. When I broke my front display and sent the phone in for repair they noted they also replaced the rear camera glass. The metal piece around the cameras was replaced too. They actually did me a favor as the original one you could see where the drill bit they used to make the bevel stopped. Actual stop marks. It was weird.
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When I flash the Stock firmware for N986U - when I boot the phone, it boots up fine - no ATT LOGO during the boot process - only Samsung - No WiFi Calling - no ATT Video Calling either. It is basically treating my phone like a Non-ATT Samsung Note 20 Ultra - but I specifically purchased the ATT Variant and when I originally received it, WiFi calling worked perfectly.
As stated earlier, I did call Samsung Support and after a long conversation, at the direction of the support people I submitted a ticket for support and have sent the phone back to Samsung. They should get the phone in tomorrow and I am hoping to have this fixed once and for all soon.
Fingers Crossed....
Geekser said:
When I flash the Stock firmware for N986U - when I boot the phone, it boots up fine - no ATT LOGO during the boot process - only Samsung - No WiFi Calling - no ATT Video Calling either. It is basically treating my phone like a Non-ATT Samsung Note 20 Ultra - but I specifically purchased the ATT Variant and when I originally received it, WiFi calling worked perfectly.
As stated earlier, I did call Samsung Support and after a long conversation, at the direction of the support people I submitted a ticket for support and have sent the phone back to Samsung. They should get the phone in tomorrow and I am hoping to have this fixed once and for all soon.
Fingers Crossed....
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I still think it's fixable by you. You just need to do the right steps in the right order.
dottat said:
I still think it's fixable by you. You just need to do the right steps in the right order.
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Not sure about that - and I really kind of have done that already.
From the second my phone arrived back from Samsung, in the Settings/about phone, my phone was listed as XAA/XAA/ATT - just like a SAMSUNG phone would be - but when I first bought the phone it was ATT/ATT/ATT and that is what Samsung was supposed to turn it back to.
Following the steps as you said will not change that Service Provider Indication - at least not to my knowledge. Do you know of anyone with a stock SAMSUNG phone that shows ATT/ATT/ATT in that part of Settings?
Geekser said:
Not sure about that - and I really kind of have done that already.
From the second my phone arrived back from Samsung, in the Settings/about phone, my phone was listed as XAA/XAA/ATT - just like a SAMSUNG phone would be - but when I first bought the phone it was ATT/ATT/ATT and that is what Samsung was supposed to turn it back to.
Following the steps as you said will not change that Service Provider Indication - at least not to my knowledge. Do you know of anyone with a stock SAMSUNG phone that shows ATT/ATT/ATT in that part of Settings?
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In your phones current state does it allow you set the csc code by putting this into the dialer?
*#272*(yourimeinumber)#
dottat said:
In your phones current state does it allow you set the csc code by putting this into the dialer?
*#272*(yourimeinumber)#
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I don't know - I no longer have the phone in my possession - I sent it back to Samsung on Friday - hoping they fix it correctly this time - if that doesn't happen, then I will see if I can change it using that code when I have the phone.
Thanks for the tip.
Phone has been returned and works perfectly.
It has taken some time - and I actually had to send the phone back once when Samsung had returned it to me without fixing the primary issue. 2nd time around, after an indepth conversation with Service Support, Samsung has fixed my phone and returned it to me - like new.
I have been using it several days now and fallen in love again with it's speed and responsiveness. The Camera is second to none compared to any phone/camera I have owned previously.
Honestly, while I am very pleased and happy to have my phone back, I will be a little nervous about flashing U1 Firmware with CSC from the normal U - I had a flash failure previously and that is what led to my phone having problems - I really don't want to go thru that again, but I think if I am careful - I should be ok