I had an issue recently that required that I send my phone in for what I thought would be Warranty Repairs.
To be honest, the issue I had is a bizarre story in itself and worthy of a separate thread so suffice it to say, I needed Samsung to return my phone to full stock, ATT Note 20 Ultra. (when flashing an update recently, my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)
Anyway - I created a Warranty claim and returned my phone following the usual protocols. After a couple of days I was contacted by Samsung saying that my phone required a repair to the Back Camera Lens (Discovered during their inspection) and because the broken lens was the result of a drop or something, I had to pay $120 for repairs) For what it's worth, the camera was fine when I sent it in - in fact the lens was covered with a Glass Screen Protector since the day I received the phone. I never dropped it or had any accidents and I really could not believe the Lens was broken. I decided to go ahead and pay for the repair despite the fact that the camera was fine when I sent it in. (I almost wonder if they removed or broke the glass screen protector on the camera during their inspection and because of that thought the Lens had broken)
In any event, Samsung is now repairing the Lens but I am still waiting to hear what the prognosis is regarding the issue I sent the phone in for in the first place. I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT) and Like I said earlier, there was nothing I could do to fix it, so I wait...and wait... Hopefully I will hear something from them this week.
Sounds shady AF. Hope it works out for ya
Sent from my SM-N986U using Tapatalk
Geekser said:
I had an issue recently that required that I send my phone in for what I thought would be Warranty Repairs.
To be honest, the issue I had is a bizarre story in itself and worthy of a separate thread so suffice it to say, I needed Samsung to return my phone to full stock, ATT Note 20 Ultra. (when flashing an update recently, my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)
Anyway - I created a Warranty claim and returned my phone following the usual protocols. After a couple of days I was contacted by Samsung saying that my phone required a repair to the Back Camera Lens (Discovered during their inspection) and because the broken lens was the result of a drop or something, I had to pay $120 for repairs) For what it's worth, the camera was fine when I sent it in - in fact the lens was covered with a Glass Screen Protector since the day I received the phone. I never dropped it or had any accidents and I really could not believe the Lens was broken. I decided to go ahead and pay for the repair despite the fact that the camera was fine when I sent it in. (I almost wonder if they removed or broke the glass screen protector on the camera during their inspection and because of that thought the Lens had broken)
In any event, Samsung is now repairing the Lens but I am still waiting to hear what the prognosis is regarding the issue I sent the phone in for in the first place. I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT) and Like I said earlier, there was nothing I could do to fix it, so I wait...and wait... Hopefully I will hear something from them this week.
Click to expand...
Click to collapse
""my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)""
I can understand why @AeroSatan said it sounds shady as FK because number one Samsung doesn't HAVE LOCKED FIRMWARE! I'm on the unlocked version of Samsungs Galaxy Note 20 Ultra that I bought directly from them and if I wanted to I could easily flash ANY carrier's firmware that I chose to and then turn around and flash right back to Samsungs unlocked firmware! Why would Samsung want to lock a phone to them? That makes no damn sense! It sounds like you're trying to cover up the broken camera glass by claiming shipping broke it or Samsung broke it to try to get a free repair from Samsung lmfao!
Also you said
""I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT)""
Which is wrong again! If I want those features on my unlocked version of Samsungs Galaxy Note 20 Ultra all i have to do is flash the Verizon HOME CSC and then I'll have all of that and still be on unlocked firmware!!
When I sent my Note 8 back to Samsung for the screen replacement under warranty because the top half of the screens colors stopped showing up correctly and there was a very noticeable tint and when I sent the phone I sent it with my glued together s-pen because I accidentally rolled over on it when I fell asleep in bed and I super glued it back together and I never said anything about my s-pen just the screen and when my phone was returned it had a brand new s-pen in it that I never asked for or mentioned so I don't see Samsung breaking your camera glass and then trying to get payment from you for it.
This is so weird. I don't understand why you would pay for something that you didn't break. Second did you try to flash your device and things went wrong? Not being a jerk but none of this makes sense
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MrMike2182 said:
""my phone was somehow switched from a Locked ATT Note 20 Ultra to a Locked Samsung Note 20 Ultra and I was not able to switch it back no matter what I did - as a result, I lost WiFi Calling and HD Voice Calls.)""
I can understand why @AeroSatan said it sounds shady as FK because number one Samsung doesn't HAVE LOCKED FIRMWARE! I'm on the unlocked version of Samsungs Galaxy Note 20 Ultra that I bought directly from them and if I wanted to I could easily flash ANY carrier's firmware that I chose to and then turn around and flash right back to Samsungs unlocked firmware! Why would Samsung want to lock a phone to them? That makes no damn sense! It sounds like you're trying to cover up the broken camera glass by claiming shipping broke it or Samsung broke it to try to get a free repair from Samsung lmfao!
Also you said
""I need the phone to be fully Att Stock so I can use WiFi calling (not possible on Samsung Devices that are not branded to ATT)""
Which is wrong again! If I want those features on my unlocked version of Samsungs Galaxy Note 20 Ultra all i have to do is flash the Verizon HOME CSC and then I'll have all of that and still be on unlocked firmware!!
When I sent my Note 8 back to Samsung for the screen replacement under warranty because the top half of the screens colors stopped showing up correctly and there was a very noticeable tint and when I sent the phone I sent it with my glued together s-pen because I accidentally rolled over on it when I fell asleep in bed and I super glued it back together and I never said anything about my s-pen just the screen and when my phone was returned it had a brand new s-pen in it that I never asked for or mentioned so I don't see Samsung breaking your camera glass and then trying to get payment from you for it.
Click to expand...
Click to collapse
Honestly, It may have been a poor choice of words in how I described my problem - basically - when I got the phone originally it was lilsted in software settings as ATT/ATT/ATT - which shows it is an ATT device - and the features like WIFI Calling and other enhanced calling features will work.
After flashing and having the issue I had - my phone was now listed as XAA/XAA/ATT - the same that Samsung devices show that are not tied to a specific carrier. Because it was not an ATT recognized device any more, WIFI calling would not work and no matter what I did - flashing firmware for 986U or 986U1 - nothing helped, my service provider stayed stuck on XAA/XAA/ATT (but again, when I first purchased the phone it was ATT/ATT/ATT)
So the only thing I could do is send back to Samsung to have them revert it back to ATt/ATT/ATT or replace the phone under warrenty.
Hope that helps to clear things up ?
IN the years I have been on ATT, I have never been able to get a phone that is not recognized as an "ATT" Device to get WIFI Calling and HD VOICE. I have tried what you suggested and it has not worked for me - on any phone - except a few years ago when I was using an International device that I had rooted - this time, being Snapdragon, it can't be rooted and ATT WIFI Calling and HD VOICE would not work on my device any more. (it had worked originally when my phone was showing ATT/ATT/ATT as network provider - but when it got stuck on XAA/XAA/ATT it would not work any more)
It may work for yoiu on VERIZON - IT DOES NOT Work that way on ATT.
butchieboy said:
This is so weird. I don't understand why you would pay for something that you didn't break. Second did you try to flash your device and things went wrong? Not being a jerk but none of this makes sense
Sent from my SM-N986U using Tapatalk
Click to expand...
Click to collapse
I just wanted to get my phone back sooner rather than later - and if I got into a big argument about this it would only delay that - plus, I had no proof that it wasn't broken when I sent it - it could easily become "He said - She Said" - then who is going to win that argument? They had the phone - I just wanted to try to speed up the processes as much as I could.
Regarding flashing, yes,This originally happened when I was attempting to update my phone with new firmware - something happened during the flash and it failed. I had to download new firmware and try again. The update did work this time but that is when I discovered my phone had switched from ATT/ATT/ATT to XAAXAAATT -
to try to fix this, I tried flashing every combination of firmware for this device - and nothing worked to change it back to ATT/ATT/ATT - I tried every possible option - N986U and N986U1 firmware (and even combinations of both) Nothing I did would switch it back to what it should be.
Geekser said:
I just wanted to get my phone back sooner rather than later - and if I got into a big argument about this it would only delay that - plus, I had no proof that it wasn't broken when I sent it - it could easily become "He said - She Said" - then who is going to win that argument? They had the phone - I just wanted to try to speed up the processes as much as I could.
Regarding flashing, yes, I tried every combination of flashing the firmware for this device - and nothing worked to change it back to ATT/ATT/ATT - I tried every possible option - N986U and N986U1 firmware (and even combinations of both) Nothing I did would switch it back to what it should be.
Click to expand...
Click to collapse
Next time, take a pick of the devices condition before sending it in to have proof that it was in one piece before being sent out. There has been shenanigans with Samsung's trade in program before where they would claim the phone you set in wasn't pristine or missing altogether. Always document these things so then they can't just upsell you for no reason for a camera which they mightve broken unpacking your phone. It sucks.
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If you are At&t and have At&t sim the firmware should have provisioned to your sim once firmware was flashed. I know its a little late to tell you this now.
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butchieboy said:
If you are At&t and have At&t sim the firmware should have provisioned to your sim once firmware was flashed. I know its a little late to tell you this now.
Sent from my SM-N986U using Tapatalk
Click to expand...
Click to collapse
I know that - that is the whole problem - I purchased an ATT Device - I have ATT Firmware - when I originally recieved the phone, everything worked properly - but after a recent flashing issue, I am no longer provisioned like that - I tried everything - even went to ATT to ask for their help - nothing we did (and believe me, I tried everything) nothing worked. This is why I had to send back to Samsung and I am still waiting for word on what is wrong and what they are going to do to fix it.
Well, finally received my phone back from Samsung Support - and unfortunately, they didn't fix the primary problem I had originally sent my phone in for.
When I inserted my ATT Sim card into the device, after booting it up - everything worked properly - well most everything - I still did not have WiFi Calling. I checked in Settings/About Phone and discovered that the Service Provider was listed as XAA/XAA/ATT - that is not what it is supposed to be - it certainly is not what it was when I originally purchased the phone. (It should be ATT/ATT/ATT)
I called Samsung Support again and went thru the "whole story" reviewing what my problem was and what I needed fixed - the support person was apologetic and seemed to understand my issues - so I have resubmitted my phone and made sure it was clear that I either needed them to fix my phone or replace it - Damn, what a PITA!
Some of the Samsung Shops do run in a shady manner while other provide top class support. I had a similar experience with one of their shops while exchanging my Note 10+ for Note 20 Ultra. I generated a quote using the Upgrade option in My Galaxy app and when i reached the Samsung Shop, they refused to agree to the quote. They gave weird reasons like now the price has come down so we cannot give you that much. They offered me a price which was 200$ less than the quote on the app. After a bit of haggling, they agreed for a price which was 90$ less than the quote i had. Now the story gets even more shady, the samsung executive had to enter details of my phone in his Samsung portal to complete the exchange process. After getting all my details, he asked for the quote ID which i generated in the phone and when he was done entering, he moved far away from me pretending to talk on phone but i knew he was hiding the next screen on his phone app which would have shown the correctly approved quote. I didnt create much fuss since i was tired of waiting for my online order which was delayed by 2 weeks, so i needed to get the phone that day. But still it was an interesting turn of events to see what people do for earning few extra bucks and they dont even worry about tarnishing the image of the company they are working for.
Geekser said:
Well, finally received my phone back from Samsung Support - and unfortunately, they didn't fix the primary problem I had originally sent my phone in for.
When I inserted my ATT Sim card into the device, after booting it up - everything worked properly - well most everything - I still did not have WiFi Calling. I checked in Settings/About Phone and discovered that the Service Provider was listed as XAA/XAA/ATT - that is not what it is supposed to be - it certainly is not what it was when I originally purchased the phone. (It should be ATT/ATT/ATT)
I called Samsung Support again and went thru the "whole story" reviewing what my problem was and what I needed fixed - the support person was apologetic and seemed to understand my issues - so I have resubmitted my phone and made sure it was clear that I either needed them to fix my phone or replace it - Damn, what a PITA!
Click to expand...
Click to collapse
Ok. So what happens when you try to flash the regular u firmware now? Ath3 or ath4?
Oh and I should note since you made the rear camera comment. When I broke my front display and sent the phone in for repair they noted they also replaced the rear camera glass. The metal piece around the cameras was replaced too. They actually did me a favor as the original one you could see where the drill bit they used to make the bevel stopped. Actual stop marks. It was weird.
dottat said:
Ok. So what happens when you try to flash the regular u firmware now? Ath3 or ath4?
Oh and I should note since you made the rear camera comment. When I broke my front display and sent the phone in for repair they noted they also replaced the rear camera glass. The metal piece around the cameras was replaced too. They actually did me a favor as the original one you could see where the drill bit they used to make the bevel stopped. Actual stop marks. It was weird.
Click to expand...
Click to collapse
When I flash the Stock firmware for N986U - when I boot the phone, it boots up fine - no ATT LOGO during the boot process - only Samsung - No WiFi Calling - no ATT Video Calling either. It is basically treating my phone like a Non-ATT Samsung Note 20 Ultra - but I specifically purchased the ATT Variant and when I originally received it, WiFi calling worked perfectly.
As stated earlier, I did call Samsung Support and after a long conversation, at the direction of the support people I submitted a ticket for support and have sent the phone back to Samsung. They should get the phone in tomorrow and I am hoping to have this fixed once and for all soon.
Fingers Crossed....
Geekser said:
When I flash the Stock firmware for N986U - when I boot the phone, it boots up fine - no ATT LOGO during the boot process - only Samsung - No WiFi Calling - no ATT Video Calling either. It is basically treating my phone like a Non-ATT Samsung Note 20 Ultra - but I specifically purchased the ATT Variant and when I originally received it, WiFi calling worked perfectly.
As stated earlier, I did call Samsung Support and after a long conversation, at the direction of the support people I submitted a ticket for support and have sent the phone back to Samsung. They should get the phone in tomorrow and I am hoping to have this fixed once and for all soon.
Fingers Crossed....
Click to expand...
Click to collapse
I still think it's fixable by you. You just need to do the right steps in the right order.
dottat said:
I still think it's fixable by you. You just need to do the right steps in the right order.
Click to expand...
Click to collapse
Not sure about that - and I really kind of have done that already.
From the second my phone arrived back from Samsung, in the Settings/about phone, my phone was listed as XAA/XAA/ATT - just like a SAMSUNG phone would be - but when I first bought the phone it was ATT/ATT/ATT and that is what Samsung was supposed to turn it back to.
Following the steps as you said will not change that Service Provider Indication - at least not to my knowledge. Do you know of anyone with a stock SAMSUNG phone that shows ATT/ATT/ATT in that part of Settings?
Geekser said:
Not sure about that - and I really kind of have done that already.
From the second my phone arrived back from Samsung, in the Settings/about phone, my phone was listed as XAA/XAA/ATT - just like a SAMSUNG phone would be - but when I first bought the phone it was ATT/ATT/ATT and that is what Samsung was supposed to turn it back to.
Following the steps as you said will not change that Service Provider Indication - at least not to my knowledge. Do you know of anyone with a stock SAMSUNG phone that shows ATT/ATT/ATT in that part of Settings?
Click to expand...
Click to collapse
In your phones current state does it allow you set the csc code by putting this into the dialer?
*#272*(yourimeinumber)#
dottat said:
In your phones current state does it allow you set the csc code by putting this into the dialer?
*#272*(yourimeinumber)#
Click to expand...
Click to collapse
I don't know - I no longer have the phone in my possession - I sent it back to Samsung on Friday - hoping they fix it correctly this time - if that doesn't happen, then I will see if I can change it using that code when I have the phone.
Thanks for the tip.
Phone has been returned and works perfectly.
It has taken some time - and I actually had to send the phone back once when Samsung had returned it to me without fixing the primary issue. 2nd time around, after an indepth conversation with Service Support, Samsung has fixed my phone and returned it to me - like new.
I have been using it several days now and fallen in love again with it's speed and responsiveness. The Camera is second to none compared to any phone/camera I have owned previously.
Honestly, while I am very pleased and happy to have my phone back, I will be a little nervous about flashing U1 Firmware with CSC from the normal U - I had a flash failure previously and that is what led to my phone having problems - I really don't want to go thru that again, but I think if I am careful - I should be ok
Related
so I was an unfortunate user who had dust under their screen and it was only getting worse. Rooted and unlocked I decided to go the swap route plus I didnt want to be N1less for a while. Any who, I call up HTC and explain my situation and without a prob I take the swap option. So 3 days later or so I recieve my refurbished N1. Everything looked well. I immediately rooted it with Cyan6 back to my old ways. So I go to play Home Run Derby and the screen goes white for a few seconds and I notice the entire screen has a burnt image on it. You can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday
I had the same dust under screen problem with my original Nexus One and called HTC to do a swap about 3 weeks ago. I received refurbished N1 two weeks after I first called and even before I had sent back the original I turned on the swap one they sent me, put my information in, and it rebooted.
Turns out they sent me a refurbished unit that constantly rebooted so much I couldn't even use it
I called again immediately and HTC said that I would need to send the original phone back (w/ the dust problem) and then a week later they will close out the ticket and then I can call again after that to do another swap on the one they sent me that is constantly rebooting :Sigh:
So I call again a week later once they close out the ticket and get a 3rd Nexus sent out to me. Well once I get the 3rd one I turn it on and lo and behold I can't make any calls unless the phone is on speaker mode!!!
I have a baaaaaaaaaad feeling that I'm just going to continually get sent refurbished units that don't work over and over and I'm not quite sure what to do about it
My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.
All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.
Damn this sounds bad. I hope I don't have these issues. I called and they said I have to wait for the ticket to close. Guess ill report back next week
Buck Shot said:
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday
Click to expand...
Click to collapse
I doubt you will have any problems with the old one. I sent my unlocked rooted phone back for a power button issue. Did a swap, received a refurbished phone and although it appeared to be fine, I tried recording a video and low and behold all I got was static for sound. I called HTC, explained the problem and within a day or so had another phone which has been fine. The unlocked/rooted phone was not a problem and showed service complete on the website.
If you are returning your phone for valid hardware issues, I doubt very much that HTC is going to give you a problem although I guess YMMV. As long as the HTC Website shows as "service complete", you are good to go on the unlocked/rooted device. I would suggest putting the phone back to factory software and unrooted. That's what I did beforehand. You're right about the newer rooting methods, it is a bit of a challenge to root, but well worth the extra time while alleviating the stress of "What If?" when you need warranty service.
Good Luck!
so my last one cleared and they are sending me a new one as we speak. Ill report back mid next week.
and yes it cleared with an unlocked bootloader running Cyan6 morphed up
Buck Shot said:
sou can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
Click to expand...
Click to collapse
The ENTIRE keyboard? Man, you must have gotten a phone from a 12 year old girl if they were using the keyboard that much.
Did 3 swaps earlier this year:
- original phone: bad microphone or something
- 1st replacement: really pink screen
- 2nd replacement: horrible reception
- 3rd replacement slightly pink screen (this is the one I kept)
It is possible to keep the original phone and send in the replacement.
Its been over 2 weeks since I sent back the swap device for another and they still haven't sent out another replacement.
Multiple calls to htc support hasn't gotten me anywhere. They've repeatedly said that they would escalate the issue but nothing results from that.
So far, very disappointed with htc support.
I'm probably going to pick up the mytouch 4g just for the tmobile support which is excellent...
dave
dwang said:
My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.
Click to expand...
Click to collapse
My BTC swap experience... updated 11-10-10
so i got my 2nd replacement and all is well and went smooth.... and they excepted 1 unlocked bootloader and a rooted device
mrbkkt1 said:
All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.
Click to expand...
Click to collapse
I got two car docks like this.
My gf and I both have atrix phones and I'm on my 2nd one. it's been fine so far, it runs ICS etc etc
well, she is on her 3rd one and this one is having problems already
1st one the digitizer stopped working
2nd one speaker wasn't working
3rd one the notification bar keeps disappearing. factory reset does not fix it
I don't want to root her phone or anything so she wants to keep it stock (and she should)
We talked to motorola and they told us to factory reset. told them we did, and they pretty much said do it again... wtf #1
after I told her to call AT&T and they told her the same thing. We told them it was already factory reset once about an hour ago, and they said to take it back to the service center and get a 4th one.... problem is, she can't this week because this was her only day off. (I guess they forget we can't keep going back to the service center because we work) they also suggested when we get the 4th one to play around with it for about an hour at the place so we know it works.... seriously?
3 phones and 2 of them broke within a week (the notification bar happens about 10 mins after starting the phone)
does anyone have any suggestions on this problem we're having? We can go back and get a 4th one, but jeez... 4 phones? I think it's time they give her something else
Thanks for the suggestions everyone
Hmm... it seems like you just have bad luck.
What you could try to do is ask AT&T to give you both new Atrix 2's free of charge.
You can explain how it's not your fault that all of this is happening and that they should value that you are their customer.
It's worth a shot and I think you have a good chance at convincing them to do this. You'll probably need to sign a new 2-year contract though.
I would tell AT&T you are tired of Motorola and the problems with the phones and aske for a Skyrocket to replace them with. Worth a shot if you want to upgrade and get away from Motorola.
Mine was sent once cos digitizer stopped working, then month later I had random reboots even on stock. They send me new one and its fine. I dont mind as long as they offer replacement.
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hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
My first Atrix never worked out of the box. Sent in for repair, didn't work. Sent in again, worked for a week, something else broke.
Got a NEW replacement from Motorola after much *****ing and escalating to BBB & executive customer service and have not had any problems yet, except it came with a non-working factory battery that was replaced after two months of being ignored.
I'm hesitant to buy another Motorola because their support team makes it a nightmare to get your phone fixed or replaced.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
yep. had 4 Atrix already... the more att replaced my phone, the worse it got.
New atrix -> bluetooth audio stream keeps disconnecting --> Moto said, go get it replaced because it should not do that...
1st replacement -> refurbished... same problem... called Moto again and att service center --> go get it replaced.
2nd replacement -> refurbished... same bluetooth problem, with additional random reboot. i check phone to look at time, press power button -> reboots.... a lot... --> replacement time... but wait... "we cannot replicate the problem" says att service center representative, "thus we cannot replace it"...
me: it is "RANDOM"... they played with it for 5 mins and could not replicate the problem..
att service center representative told me to call att replacement center who said "why wouldn't they replace it? all we're going to do is the same thing they would, which is replace the phone".. att service center: "our policy is, if we cannot replicate problem, we do not replace"
with much frustration, finally got a hold of someone higher up who was willing to replace phone...
3rd replacement coming from so called higher up -> refurbished... status bar disappears... cannot answer calls, bluetooth problems, wrong battery gauge... out of att options... last option, send it in for repairs at Moto... will be getting phone back tomorrow.. will see how phone works... crossed fingers, it would work as it should...
Yeah, the motorola phones boast a lot of features, but even with the motorola razor in the past, I remember disliking it due to unreasonable security restrictions and random bgs.
i have been with att for many years and dealt with alot of **** and like our friend the att rep said its a refurbished device so it had problems before so its bound to again, see i got the atrix with the 99 cent deal and after one with one problem i called moto and att and i got a new atrix to replace my old one, which had a chip in the fingerprint reader and no rubber around the camera lens, call and beg plead and lie it works every time lol take it from someone who has been through 20 phones in 4 years if its the phone they provided you with they will replace it, alos only 3 or 4 out of that 20 i actually broke the rest were refurbs and refurbs of a different make and model, good luck OP you should get it right eventually
It isn't just Motorola. I have had the same problems with HTC, Sony, and Nokia. My son had 4 iphones replaced. It is a refurb problem. Just keep complaining and eventually you might get one that lasts.
i have just received back my phone from motorola... and guess what... FAIL! my phone has not be repaired! they did not input the problem i told them about so all they did was flash the software.
I'd been on the phone with them for a good 3-4 hrs to get my phone replaced/repaired. In order for motorola to "replace" the phone, they need to verify with ATT that the phone had been replaced at least 3 times. They need the Serial no. or IMEI no. of the phones that had been replaced, and they cannot guarantee that I will receive a new phone. problem is, I do not keep the serial numbers/IMEI numbers of the phone I get, so I advice you guys to write it down or something just in case stupid things like this happen
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
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same here. my digitizer went bad, refurb had messed up contacts for sdcard and wouldn't see it. Next refurb the screen was not aligned good, could see light bleed around the edges. I fixed the contacts on the second one and sent the last one back. Oh yea the phone also had the drop bluetooth problem, but that seems to have been fixed after flashing.
About puked when i first turned on the phone on and saw all that att bloat crap on there.
sdlopez83 said:
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
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hmm, i never knew what that white dot signify. thought it was some kind of special phone if it has a different color.
To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.
What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.
I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.
I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
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Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted
samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
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same problem with my note 4 how can i fix it ???
Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app
I bought a good condition Note 4 from craigslist. It was working great for a while, however I started to notice that it would not keep an LTE signal. It would pretty much default to 3G most of the time and I would have to toggle airplane mode off and on to get it back to LTE. I sent the phone into Samsung for repair. I found that they denied the repair due to an "unauthorized modification". It was a Verizon Note 4 and they claimed that someone had replaced the USB port with one from a Sprint version. I don't know what someone would do that or if they are just full of it, but I didn't argue it because I bought it from craigslist. The worst part is that I received the phone back today and the screen does not turn on. The phone powers on and the capacitive buttons light up, however nothing appears on the screen. I called Customer Service immediately and I was transferred around. I spoke to someone in the escalations dept who said they would get back to me in 24-48 hours with a resolution. This is unbelievable. They broke the phone and won't take responsibility for it. A couple of hours after my initial call, I received call back from someone else asking how I packaged the phone when I shipped it. I told him that I wrapped it in bubble wrap and placed it in a box. He then asked me if I had proof of that. I got mad and started yelling at him before just hanging up. Can they possibly not take responsibility for it? The phone had an issue but it was usable, now its not and I'm afraid they will not fix or replace it. Does anyone have a similar experience or know what else can be done? Thanks.
You sent then a halfway working phone they sent you back a device that they probably tried to re-flash the stock firmware ro and with them thinking the carrier was different from the reality, they probably flashed the wrong one causing your device not to boot they figured out that's the problem and are saying well u already voided the warranty not our fault. If u have it escalated they should help you since they messed your phone up worse than when u sent it to them. Motorola gave me a Moto X developer edition once for a very similar occurrence, but samsung is a whole different animal.
Picked up an S7 Edge off swappa. Love the device but having issues that I could use some input on asap as this may have to go back..
Had complaints of several missed calls sitting on my desk at home. Did some test calls myself to verify. Some go through some don't. Using signalcheck pro reveals - 100-105db which ain't great. My current S4, previous LG G4, Iphone 4 & 5s never had a problem receiving calls here in the house. Not a 5 bar location by any means but always worked.
Being a new device I thought maybe verify updates before open a case to send it back.. Based on info I found online, both the baseband and kernel appear to be behind a good bit (pic attached).
Saw a recommendation here to take it to samsung desk at Best Buy. Guy there at the counter wasn't too focused but when I explained and asked if he could flash it he seemed to know what I was talking about. Connected phone, prompted on phone screen for permission so I know it was trying to connect.. This is when it gets weird:
The guy asks me if it's been rooted (which of course doesn't exist yet as far as I can tell). Says his software won't flash it and is throwing an error something about "the binary system is different or tampered or something". Very strange. On boot I verify on the phone that knox isn't tripped and it shows 'official' version, etc.
Not sure where to go from here. Guy implied that if I sent it in that they'd reject it as tampered based on what his computer was saying..
Any suggestions before I try to return this thing, if I even can..
Here is the link to the version pic. Would appreciate if someone can confirm mine is behind on updates like I believe it is:
https://www.dropbox.com/s/sgv6dqv4xwfgmyy/Screenshot_20160516-122211.png?dl=0
Thanks!
Did you try samsung smart switch to manually update firmware
strangeprotocol said:
Did you try samsung smart switch to manually update firmware
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Tried smart switch but it said it wasn't supported. Never used it before (used odin on previous phones) so maybe I'm just not understanding how it's supposed to work.
I also visited another Samsung counter at a different best buy today with the same results (incorrect binary reported by their software). Then I visited the local AT&T warranty center. The guy there was pretty cool (phone's on Cricket but he helped anyway) and he was able to flash it without any problem or odd messages. Baseband, kernel, versions & dates now appear correct: https://www.dropbox.com/s/09c6ts4y44quiph/s7osinfo.png?dl=0
Now just have to see if it has any impact on the poor reception I was getting in the house..
The same exact thing happened to me, thank God I was within my 14 days so I returned the phone and bought another from att, the Samsung people acknowledged this was a known issue with attt s7e, but yea samsung wasn't able to reflash the phobe either
Shuthefrontdoor said:
The same exact thing happened to me, thank God I was within my 14 days so I returned the phone and bought another from att, the Samsung people acknowledged this was a known issue with attt s7e, but yea samsung wasn't able to reflash the phobe either
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I'd imagine you could get a new one under warranty if it's a known issue.
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