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Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
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Click to collapse
I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..
You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).
FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium
Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
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If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
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I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!
EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
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lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
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Click to collapse
Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2
really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.
I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app
I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50
Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
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Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Warranty perhaps
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I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
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mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium
Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
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Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
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It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
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Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.
I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask
I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
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Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
itszcharlie said:
Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
Click to expand...
Click to collapse
Very easy, just go to the samsung website and chat with an adviser if you have a problem. They will walk you through general troubleshooting and then if that doesn't fix it, you can send it on for repairs.
I bought a used GS4 off CL and sold it to a guy. Didn't test out the camera but he told me camera did not work. After troubleshooting and researching online, it appeared to be a hardware problem. Logged on, they checked the serial number and saw that it was manufactured in Jun of this year, so still under warranty. They printed a 2 day shipping label for me, repair took about 3-4 days, then they sent it back working UPS 2 day!
awesome. not as convenient as apple, but if its that easy, cool thanks.
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I purchased a used Nexus 6P a couple of months ago. It died while I was using it a few days ago. It will not show any signs of life whatsoever. It will not even accept a charge.
I spoke to Huawei and explained the problem. They refuse to repair the phone even though I am willing to pay for the repair. They say that if I do not have a valid receipt (Ebay, Swappa, etc. don't count) that I am out of luck. Amusingly, I was told that they have a way of determining if the phone was ever rooted (which I do not believe) and that if it was ever rooted, this also voids their responsibility for repairs even out of warranty.
I have never had a hardware failure like this and have tinkered with perhaps 20 phones over the years. I have never run across this situation before.
Can anyone suggest an alternative or do I though this expensive device in the trash?
Man hate to hear that for you! I recently took my wifes LG G3 which would not keep the screen on and fixed it. I know it's a totally different issue probably. But the point was I was able to test my working G3 with hers and found that it was the MAIN BORAD...so I bought a $50 broken screen phone off eBay and opened it up and swapped boards. Phone works great now.
Wondering if something similar could be done for you. Maybe there are some "broken for parts" versions out there you could get for cheap. If your handy at all....it's typically just screws and small parts. You might even find a replacement video on YouTube.
Good luck! Sucks...sorry.
Thanks for the kind words. I agree that it is likely the main board, but the 6P is such a bear to work on that I am not eager to throw more money at it unless I could have some degree of confidence that I wil succeed.
Do you know where was the phone purchase originally?. Google or Huawei?
Sent from my Nexus 6P using Tapatalk
Sorry to hear!!
But actually, I do believe they can tell if the phone has been unlocked (which I believe you need to root)
The phone came from a re-seller, so it is impossible to say.
One can easily re-lock the bootloader. I don't believe that unlocking leaves a trail, so to speak.
For sure Huawei has a bad rep for customer support. A few good reports here and there, but mostly stories like yours. That is exactly why I bought mine directly from Google and purchased the Nexus Protect package. I paid a little more than getting it from Amazon, but the peace of mind is worth it to me. Perhaps you can find a local phone repair place to help you out?
I would happily send this to a third-party repair shop, but I cannot guess who would have access to the parts.
Call some of them and ask if they can get the parts.
Wow this is clearly unacceptable!! I mean the phone is not even 1 year old yet how can they refused repairing it? They want the receipt but who cares about that if the phone is not even 1 year old...
Stories like that make me dont wanna buy phones from Huawei anymore! Try again until they accept repairing it.
Sent from my Nexus 6P using Tapatalk
Talk to a local repair person and see what they will do. Parts are available (http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm), so the question will be if the repair person has had experience with the phone before and what kind of risk they and you are willing to take.
Does anything happen when you plug it into your computer any sound or vibration?
Sent from my Nexus 6P using XDA-Developers mobile app
I got a broken s7 edge with a defective LCD screen from a friend. There are no visible cracks/drops on the phone and the buttons seem to light up with sounds etc.
I walked into the Canadian Samsung official repair store (not authorized ones) and they said they don't service International phones and I should call 1800-SAMSUNG and should be getting a replacement since it is defective.
I called them after and they said international version is not covered at all in Canada. I asked if where I can ship it to them, they said it doesn't matter.
Is there anything I can do to repair this phone with Samsung or get it replaced?
re: broken phone
r3dcomet said:
I got a broken s7 edge with a defective LCD screen from a friend. There are no visible cracks/drops on the phone and the buttons seem to light up with sounds etc.
I walked into the Canadian Samsung official repair store (not authorized ones) and they said they don't service International phones and I should call 1800-SAMSUNG and should be getting a replacement since it is defective.
I called them after and they said international version is not covered at all in Canada. I asked if where I can ship it to them, they said it doesn't matter.
Is there anything I can do to repair this phone with Samsung or get it replaced?
Click to expand...
Click to collapse
Instead getting you to run circles or jump hoops
I will be honest with you and tell you that there
is no way to get samsung to repair or to replace
your phone.
You need to go to an authorized samsung repair
shop locally or an online samsung repair service
and pay to have them repair your phone.
If I were you I would start googling to find one
if I wanted to keep and use the phone. LOL
Good luck,
Have a great day
thanks
Misterjunky said:
Instead getting you to run circles or jump hoops
I will be honest with you and tell you that there
is no way to get samsung to repair or to replace
your phone.
You need to go to an authorized samsung repair
shop locally or an online samsung repair service
and pay to have them repair your phone.
If I were you I would start googling to find one
if I wanted to keep and use the phone. LOL
Good luck,
Have a great day
Click to expand...
Click to collapse
Thank you for replying. How much would this be to repair the screen? Since a new phone is around $1000 CAD i am not sure if it is worth it do pay for the repair
I live in Canada and have a Canadian version. Just to order a screen assembly is $300 CAD or more. You are probably looking at a $400 or $500 repair. Look around but I think that is pretty average. Also, you might not want to test the water resistance after the repair. Forging in how much you paid you might want to try and get a couple hundred out of it on Kijiji and put that towards a new phone.
You're better off ordering the parts online and fixing it yourself or going to a repair shop
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