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Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.
I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.
Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app
without getting caught.
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Click to collapse
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
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Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.
Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
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Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....
I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app
Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.
I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app
Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this
Gambolputty said:
Unfortunately not in Poland .........
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Click to collapse
Why Samsung would tell you that I have no idea.
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
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Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:
Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
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Click to collapse
OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).
I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
Also, of you have a warranty of 1 year (I dont know if samsung has 2 or 1 year warranty) in Europe the expectation of the life of a phone which costs more than 250€ is more than 2 years. That the manufacturer is still responsible.
There have been warranty cases where iphones died after a year but the rules say it was Apples fault. Altough apple *****ed a lot they were forced to repair those devices
Sent from my GT-I9300 using xda premium
All New goods are covered for two years EU guarantee
its the LAW under the Sale of Goods ACT. Any shop or Company telling you otherwise are breaking the LAW
if anything happens that you are not responsible for causing, they have no choice but to fix it or give you the equivalent as a replacement, even if they suspect you may be at fault they have to provide evidence or they can not say NO.
Some place will sell with a 1 year warranty but even so they are responsible for 2 years whether they like it or not so do not get fooled by their tricks and Quote the LAW to them.
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
Sent from my GT-I9300 using xda app-developers app
esist said:
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
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Click to collapse
Agree with you here, but we still need to be careful, because not all countries have the same legal protections.
Even here in Australia, it's still quite a grey legal area and tech companies will use any trick in the book to find loopholes in the legislation and get away with voiding warranties.
Therefore, I think it's probably better to err on the side of caution and advise people that they may void their warranty depending on their jurisdiction.
i think it should be applied world wide cos it's a known fault in the 16gb models and they should fix it regardless of whether the phone was rooted or not.
i wouldn't mind an upgrade to 32gb though.
My two cents regarding this issue :
Here are more informations :
Read this : http://forum.xda-developers.com/showpost.php?p=36530300&postcount=3004
and this (usefull blog and the european directive) : http://forum.xda-developers.com/showpost.php?p=36537218&postcount=3018
I've sent samsung french customer service two mails asking for samsung official position regarding this european directive, no answer yet
(Cause either the first hotline level or certified repair centers told you that rooted= no warranty )
Some of the advice in this thread isn't strictly accurate. In the UK the sale of goods act states the goods must be fit for purpose and free from material defects. This is the case with all goods sold and is implied regardless of what the store says. Also - your contract is with the store not Samsung under SGA. If you run the phone over with a car you can't rely on the SGA. If you brick it because of a bad rom flash its going to largely be down to what reason you give that it was bricked and when it happened (inside or outside initial 9months) They will argue you have not used the phone for its intended purpose and your actions caused it to brick. Ultimately a Court would have to decide if you sued.
Also whilst it's true a warranty isn't necessarily 1 year and can be more its what the court determines as a "reasonable period" taking into account the cost and type of good sold. I think this may differ from EU directive as to how it's been implemented in UK although it's been awhile since law school heh.
Tbh would you really want to take a shop to court over you bricking your phone when they refused to fix or provide you with a new one outside initial 6months?? Esp given they'd argue you were then one who causes the failure because you used it in a way not envisaged when you bought it?
Reality of life is that you can get all jumpy about consumer rights but you have to have the balls and money and time to enforce them. Most people don't and definitely don't if there's a chance of losing and being ordered to pay other sides costs.
Sent from my GT-I9300 using xda app-developers app
"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
sgsboyo said:
"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
Click to expand...
Click to collapse
To be honest, if you flash it do it's completely stock and the issue persists it should be a hardware failure, and the only reason the hardware would fail because of rooting/custom roms is overclocking the CPU/GPU and frying them.
Let us know how it goes.
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
Sent from my GT-P7510 using xda premium
That is a very informative and useful tip. Unfortunately, most people think that software modifications void the warranty under EU jurisdiction. Apparently that's not the case. Thanks op.
Sent from my GT-I9300 using Tapatalk 2
Theshawty said:
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
Click to expand...
Click to collapse
I'm sorry but this is only a directive... after this in each country has to pass their own law in order to comply with directive... sometimes not every country make this last step. I'm thinking for ex UK that don't comply for the 2 years warranty for consumer products. Other country, mine (Portugal), is very avid in forgeting to make laws to comply with EU directives...
Just saying, careful cause in your country their may not have a law that comply with this EU directive.
sgsboyo said:
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
Sent from my GT-P7510 using xda premium
Click to expand...
Click to collapse
You should moan about the directive stated in shawtys post and never play along.
Sent from my GT-I9300 using xda premium
My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
Sent from my GT-I9300 using xda premium
sgsboyo said:
My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
JJEgan said:
Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
Click to expand...
Click to collapse
Yes it's been a costly mistake on my part going direct to Samsung when I just thought it would be quicker. Never again.
Sent from my GT-I9300 using xda premium
Just realised tonight, since my phone is no longer covered by warranty I'm free to root it and do whatever I want with it. Shame that's kinda lost its appeal. Need new inspiration!
Sent from my GT-I9300 using xda premium
Hi Guys,
I want to highlight the unfortunate incident happened with me at Samsung authorized service center or better say thief centre
I would like to bring in your notice daylight robbery by your service center in India. I took my mobile galaxy s2 there as it was not getting on, there in-competent staff checked the mobile and mentioned an expense of 9990 INR(200$) mentioning the mother board will change as it's water damage. I didn't accept that and I said better I'll go for a new phone. When I showed it to external mechanic, immediately after opening the set in front of me, he said this phone camera module is not there. Moreover he repaired the phone in 15 min just for 1000INR(20$). First they tried tried to rob me for 10K when I didn't accept that offer they stole the camera out of mobile.
Guys beware of these robbers specially people in India.
Which center in india. Which place, just to stay away.
Sent from my GT-I9100
lovesamsungS2 said:
Which center in india. Which place, just to stay away.
Sent from my GT-I9100
Click to expand...
Click to collapse
Its sector 31 Gurgaon- haryana
Sent from my GT-I9082 using xda app-developers app
Lol, consumer protection service exist in India?
Maybe the water washed it away.
oinkylicious said:
Maybe the water washed it away.
Click to expand...
Click to collapse
Lolz...!
Sent from my GT-I9082 using xda app-developers app
bogdan1980 said:
Lol, consumer protection service exist in India?
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Click to collapse
It does, but most of time it's of no use as pending case list is so big, it take ages
Sent from my GT-I9082 using xda app-developers app
Did you go back and tell them that your going to lodge a consumer court complaint if they don't give you a replacement camera module? Ask for a formal apology from them, if they don't want you to file a case. Tell them that your brother/father/uncle/ is a senior superintendent of police and it is very easy for you to get your way around if they don't give you the camera back. Its YOUR camera module... GET IT BACK. Don't just sit quietly, do something!
Sent from my GT-I9100 using xda premium
You should go to consumer court and file a complaint. But do not expect anything out of this as your communication with them was verbal and will hold no authenticity as far as law is concerned.
But still i will advise if you have time do file a complaint as it will create a fear in their mind not to do such act with others.
vishal11in said:
You should go to consumer court and file a complaint. But do not expect anything out of this as your communication with them was verbal and will hold no authenticity as far as law is concerned.
But still i will advise if you have time do file a complaint as it will create a fear in their mind not to do such act with others.
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Click to collapse
No I am not sitting quite. I called up Samsung Customer care and told them I am going to lodge a police complaint, they asked for me to wait for sometime and they will resolve the matter. Also I send the email to CEO office of Samsung India, got a call from them, they have taken the owner of service center on the call and now the matter is escalated to senior management. Let's see what next.
Btw I posted on Samsung India Mobile Fb also. Just now someone called me and told me the same service center has also replaced his camera with faulty camera when he sent his mobile for repair in warranty.
Fb Post:
http://www.facebook.com/SamsungMobi...4374?comment_id=25556836¬if_t=feed_comment
good...don't let them off the hook.
Hey guys same incident happen with me also in service center in west delhi in moti nagar . I have ace plus gt-s7500 ....that just get software upgrade failure while flashing rom and fone not switch on again . I go to center and tell them that while upgrading fone from kies it failed in between and fone not switch on . They give me answer on same day in evening that it get water damage .
They tell me to replace it's motherboard with cost of 7000 inr . While my fone is under warranty I tell them to replace it free but they refused . So , I email several times to head service center . And then they said they give me discount of 50% that is repair cost 3500inr .
I refused to pay and take my fone from them and repaired it from unauthorized expert and he repair it with just rupees 500inr and he told that the boot ic is get short there is no water damage .
So this is how samsung service center do fraud to their customers.
Sent from fraud company handset .
dear friends
it not the company fault its the person who is working for it we cannot blame Samsung for 10 or 15 fraud employees
Corrupt Indians are like this Not Samsung I remember I gave my galaxy ace to repairs as it got stuck on boot screen I was a total noob at that time....but I fixed it by going into recovery and factory reset...they asked me to pay 5000rs for mother board....And tHE WORST OF ALL WERE THE PEOPLE OF SONY I had a xperia device with warranty I gave for repairs.... 3 months passed and still not repaired they made lame excuses. I Got angry and impatient and I CALLED them up and said that I WILL TAKE BACK MY PHONE AND BANG IT AGAINST THE FLOOR in the service center AND then the next day I got a call from them saying your phone is repaired pls collect it tomorrow ....
Sent from my GT-I9100 using xda app-developers app
faisad said:
dear friends
it not the company fault its the person who is working for it we cannot blame Samsung for 10 or 15 fraud employees
Click to expand...
Click to collapse
I agree with you it's not samsung fault directly but indirectly yes. They need to keep an eye what their service centre are doing and if so me are not professional kick them out
Sent from my GT-I9082 using xda app-developers app
don't blame SAMSUNG its the employee's fault,but if Samsung doesn't take any action then that's a different story
I never had bad experience with Samsung service center. They had fixed my phone a couple of times ( changed camera module and charging port) with in couple of minutes and in front of me.
Btw I live in Delhi
Sent from my GT-I9100 using Tapatalk 2
Update:
Samsung says they have checked with the service center and they said they've not stolen the camera. So best we can do is you get your mobile repaired and they will try to give some discount on repair.
Sent from my GT-I9082 using xda app-developers app
It is always better to have a person who works in any mobile company of the phone u own! cause then everything is fair and relevant! I went their today! I had a friend who had a contact with his friend, we had to stand in line, but that guy cam eto us took my phone, without looking at the bill, update my device, indeed speeded it up! . Now I am satisfied and happy, Faridabad Neelam flyover!
NoteboyTech said:
It is always better to have a person who works in any mobile company of the phone u own! cause then everything is fair and relevant! I went their today! I had a friend who had a contact with his friend, we had to stand in line, but that guy cam eto us took my phone, without looking at the bill, update my device, indeed speeded it up! . Now I am satisfied and happy, Faridabad Neelam flyover!
Click to expand...
Click to collapse
you do realise that this thread is almost a year old..right?
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium
Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.
I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask
I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Contrary to you I've had the best service ever when my XZ had an issue. They gave me a new one immediately in the store and there is nothing wrong with my replacement
Very happy customer here! I live in Belgium
Sent from my C6603 using xda app-developers app
Most of us have bought this phone. That's why we are here.
Don't go crying "don't buy this phone".
dugs_123 said:
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Click to expand...
Click to collapse
What a idiot first post here and its about slagging. now go get 2 cent from Samsung
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Big lol @dugs_123
Sent from my C6603 using XDA Premium 4 mobile app
Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
that phone looks like a used phone and under no circumstances is fit to be a replacement, just look at the dust.
Well there have been guys to get their phone in 3-4 days i have been stuck without one since 19 days now, even though i told them that i will be leaving India for 2 months, the senior execs up at xperia support tell me they will do their best and call me back but sadly they do not. So this tuesday if no updates or solutions are given, il be whacking them. I have to leave this wednesday.
dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
Which service centre in India ?
Could you be more specific, rather than ranting.
Sorry if i seem skeptical because in my experience most of such posts at both HTC and Sony forums at XDA by accounts created just before posting turn out to be fake ones mostly paid out by Samsung.
6 phones.
All faulty??
Guess I'm lucky.
Not one issue since buying in March.
Best phone I've owned sorry.
Sent from my C6603 using xda app-developers app
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
cihanleanne said:
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
Click to expand...
Click to collapse
Mind you language buddy. I am not acting over here. I have just posted what i have been experiencing since July and about the service provided to me from sony india. I have been using sony products. SO i am not against this product but against the service which is being provided. And also i am not supporting any other mobile manufacturer.Infact I have myself not used any products other than sony.
SO idiot first read the post and then reply accordingly.
If moderators feel this is fake then i request you to delete this thread. Neways it wouldnt matter to anyone unless someone experiences it.
And the service centre name is Mobile technology in Ghatkopar East,Mumbai,India.
Thes service centre people are helpful But they are just the intermediate who just provide me the mobile received from company. And thus my post is against this service from sony india which is providing such faulty units to these authorized service centre.
I have had an amazing experience from Sony. They replaced my phone in 1 day and gave me a brand new one. I had the mic problem. The new replacement works without any problems. By the way replacement from Sony, Pune, India.
Sent from my C6603 using xda premium
dugs_123 said:
And the service centre name is....
Click to expand...
Click to collapse
It sounds like your problem lies with the service centre, not Sony itself. A service centre acts as an agent of another company, but is not part of it.
Maybe you should call Sony direct and tell them how you have been treated by the service centre, so they can refer you to another one, and possibly investigate. Sony don't want a service centre giving them a bad name.
I never had any problems with this phone, although if I have any problems with this phone I just take the backglass off and start replacing parts. Same as I did with my adhessive glue and backglass haha. I'm very happy with this phone and won't be buying the Z1 lol
Sent from my C6603 using xda premium
Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
+1
Surprising... I had a different experience. After they initially tried to blame me for the screen cracking while being handled by the service centre rep, not only did they replace my six month old 6602 with a brand new retail 6603, I also became friendly with the regional manager Sony India, and he's promised me complimentary passes for the forthcoming honami release ceremony. Ymmv...
Dead cookies leave no trails...
Why did you not take it a diff service center, my phone had some camera issues, they gave me a replacement phone next day itself. Coming and cribbing here does not change things my friend, you should definitely go and complaint against the SC, not Sony on a whole.
I would say I really love my phone and all the features it has. But through my experience with sony mobile india, I wouldn't recommend buying a Sony phone to anyone in India atleast
My Problem: HEAPHONE COVER OPENS ON IT'S OWN
-There phone Support is i'll trained
They didn't know Xperia Z had a headphone cover/flap.
-They take atleast a month to reply to your emails.
Their email replies, are fixed with the same paragraphs and wordings..I sent over 8 reminders mails over period of two months.
-Their phone support told me to email them.
-Service center cleaned my phone with a toothbrush and gave it back to me.
Naturally when Sony asked me to submit the phone at a service centre and revert with a job number on email.
Neither did the one month reply time nor the handling Of my phone by them at the Service centre or the posts on this forum about the other issues(dead pixels, lose of water resistance after service etc), I decided against going for it.
Sent from my C6602 using xda app-developers app
Sony service is better than samsung at least. They have a toll free number and people there are really helpful. I got my phone replaced twice. Once due to overheating the replacement unit had pblm with microsd and later i received a perfect unit. Now i have one and xperia z is sold. But i must say sony service is better than samsung and lg combined lol.
Sent from my HTC One using xda premium