Database Users

Waiting getting impatient

i have been waiting for like 2 weeks i broke my camera for my phone by cam to phone FW write and then i sent it off to a shop in the uk i live there the shop is called dkavs looked at all reviews all positive i called them like last 2 weeks Saturday and they said they couldn't fix it so they sent it to a company called sbe or seb forgot and that company hasn't sent my phone back so im getting impatient and also would like to ask wat would happen to my phone if they cant fix it ?

on what firmware you did that?
Sent from my GT-I9000 using Tapatalk

If they cannot fix it .
Depends one on your warranty and age of the product .
Two on whether or not these shops are official Samsung repair centres . If they are not then you have broken your warranty and Samsung can decline to get involved or repairs are chargeable .
A firmware factory reset may have cured the problem and is still worth a try if the phone is not repaired .
jje

You should ask the company what they will do yourself, NOT XDA. 2 weeks isn't that long anyway, especially if you didn't pay some kind of priority fee. If you think they are taking too long, speak to them DIRECTLY. But imho, you shouldn't be using XDA as a means of trying to extort companies into prioritising you (that's what it sounds like) ..
If you needed your phone that urgently, you wouldn't be messing with firmware anyway..

Very impressed with the Samsung repair service

So my sg2 broke not long ago so I had no choice but to send it to Samsung for a repair which I was hesitant at first after reading a few bad reviews and was concerned with how long the repair would take however I was pleasantly surprised. Samsung received my phone on the 25th and on the 26th they had completed the repair and sent it back to me and I received the phone the next day
So just getting it out there for anyone hesitant to send their phone to Samsung because they provided me a great service!!

Glad that ur phone's back
Sent from my HTC Nexus One using XDA

AC DC said:
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
Click to expand...
Click to collapse
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.

It's great that they sent it back so fast. What was the issue with your phone?

Good to know! <3 Sammy

Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble

Imperiale said:
It's great that they sent it back so fast. What was the issue with your phone?
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Click to collapse
It just randomly died, couldnt get it into recovery mode even with a jig and tried different batteries so it was obviously a hardware error.

jonny_ftm said:
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Click to expand...
Click to collapse
Sorry to hear that, maybe the engineers were just lazy and didnt actually check if the SD card was getting corrupted but rather just saw the phone detected the card and assumed the phone was fine, but if you have a blatant hardware issue like your phone is just completely dead then they will repair your phone in a day and have it back to you asap

How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2

diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
This is based on my experience here in germany:
I went to the samsung homepage and entered some kind of a live chat with a service engineer which was very helpful and quick as well cause i didnt have to call anyone or wait in a stupid queue. she then sent me all the relevant forms to fill out and send back.
I never sent it to SC though cause the fault was only temporary. Batteryindication was totally messed and phone stuck while charging and overheating etc. Looked like a hardware fault but never came back after taking out battery for a night.
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dw9999 said:
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
Click to expand...
Click to collapse
I'm currently struggling with a Vodafone V725 while mines away having the earpiece replaced

diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process

dw9999 said:
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
Click to expand...
Click to collapse
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2

diehard2222 said:
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You only send them your phone, no box, charger or battery etc is required. They get all the information they need from the serial number and IMEI.

Well in my case Samsung service is one of the worst I've ever seen

Obviously everyone's experience is going to be different and affected by what country they are in, the particular service center, or even the actual person handling your warranty claim. Which is why I am skeptical when hearing a bad (or good) experience with service centers.

Never had to use Samsung service but its not every day you read posts like this...hear a lot of negatives.
Sent from my GT-I9100 using XDA

wow, great to hear that samsung is so quick to take care of their customers.

not all samsung service centre are that awesome . malaysia samsung service center seems to be very slow

My local Samsung Mobile Service (Ho Chi Minh City, Vietnam) repaired my Galaxy S2 (change Mobo as it broken wifi) in only 1 hour. When waiting, i can use some mobile phone outside 4 fun (game, surf web).
Great service!

phone is barred/blocked!!!!!

hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you

Take it to the police with your documents and give them the name of the person you bought it from.
Sent from my GT-N7000 using XDA Premium HD app

stoney73 said:
Take it to the police with your documents and give them the name of the person you bought it from.
Sent from my GT-N7000 using XDA Premium HD app
Click to expand...
Click to collapse
the police said that it is a civil case and not a criminal case (i take it as they are just lazy!)
they told me to call the citizen advice bureau but when i called they didnt pick up

aadil7 said:
hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you
Click to expand...
Click to collapse
You state that you 'used the phone on your providers network', so it did work ?
When you buy something 2nd hand you have no warranty, that's the way it works.
Where is the fraudulent part ??

aadil7 said:
hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you
Click to expand...
Click to collapse
If you have been sold stolen goods then that is a crime.
That, my friend, is a criminal offence. Go back to the rozzers and report a crime.

Happened to me once also when i bought an iPhone 3GS of gumtree. Police or anyone else didn't give a damn at all. Tried citizen bureau, trading standards etc none of them honestly gave a f**k
So ended up using it as an iPod touch for a month, until one day i tried my luck and went to an apple store and explained the situation to them. They took the barred phone and gave me a working one.

and what has XDA got to do with your barred phone? change the IMEI if you can!

you can do that?
Sent from my GT-N7000 using Tapatalk 2

Barred/Blocked is because of the Network provider...contacting them would solve the problem i guess

Dont do IMEI change . Its a crime.
Act as a honest person and walk into the nearby Samsung Store/ Polics STation and explain the situation.
IMEI change can be done only by Samsung following their own security protocols.

I would suspect the device is stolen or in breach of contract. All European networks will block it and getting it unblocked is a massive chore.
If the person who originally got the phone on contract then didn't pay the bills or got the contract using falsified documents then the provider can lock the device as technically that would be theft by fraud.
Sent from my GT-N7000 using Tapatalk 2

Volcanodancer said:
I would suspect the device is stolen or in breach of contract. All European networks will block it and getting it unblocked is a massive chore.
If the person who originally got the phone on contract then didn't pay the bills or got the contract using falsified documents then the provider can lock the device as technically that would be theft by fraud.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I suspect this is the most likely explanation, even if the phone came in a original box, it may be have been stolen from a shop, or a delivery truck. Then the shop owner sends a list of the stolen IMEIs and they are blocked.
Or some other reason that IMEI was blocked. I went to a pawn shop to sell an old phone this weekend and they check the IMEI on a data base, and test that the phone can make calls before giving you the money. And your name and a copy of your ID is registered, in case someone has declared that phone as lost or stolen.

Thanks for the replys guys
And no i dont expect xda to help unbarr my phone i never wrote that so read before you post noncense..
I am going to call the citizens advice bureau in 5 mins anyway see what they actually say.. i am determined to get to the bottom of this and get my imei unblocked the right way and get that guy done for fraud..
I have spoken to o2 also where he originally got the phone from and they have got their fraud team working on it.. just as an update.. i want this thread to help all those people out there who dont know what to do when their phone gets barred..
Justice will be served one way or another!
Sent from my GT-I9000 using XDA

Well i just called tge citizens advice bureau and i honestly dont know why they even bother opening because nobody seems to want to pick up the phone!
Sent from my GT-I9000 using XDA

aadil7 said:
Well i just called tge citizens advice bureau and i honestly dont know why they even bother opening because nobody seems to want to pick up the phone!
Sent from my GT-I9000 using XDA
Click to expand...
Click to collapse
Thank the coalition government and it's cut backs for that one!
Sent from my GT-N7000 using Tapatalk 2

Do you have contact details for the person who sold the phone to you ?
If so then your best option may well be to get try getting your money back from them either volutarily or via Small Claims Court.
I've not done it myself but people I know have tried it say that small claims court action is pretty strightforward and simple as long as you have documentation to support your claims.
https://www.moneyclaim.gov.uk/web/mcol/welcome
If you don't have contact details, did you do the trade via a site like AV-Forums ? If so the admins there might be able to assist you in finding them.

Thanks for the response..
I got it off ebay but i dealt with him on the side so i sent him an email and i went to pick the phone up in person and i paid cash.. he seemed like a nice chap plus he had good feedback..
The thing with tgese claims is that they cost to put a claim through and thats something im trying to minimize as a student without a job! Plus time wise they seem to take forever!!!
Sent from my GT-I9000 using XDA

he purchased a phone from somebody who might have stolen it, thus it was requested to be blocked by the owner.
purchasing stolen goods is also a crime in many places. and where i live, the police can even track your identity via your sim card if you use it on a "hot" IMEI.
keep the phone as audio-video and/or game console.
Sent from my GT-P1010 using XDA

sir sent you a pm .. kindly respond

The phone was originally on which network ?? I mean the phone was originally bought from o2,3 or which network ??
And you are using it on.which network ?? Did you call your network provider and confirmed it to.be a blacklisted phone ??

Badly cracked frame replaced under warranty!

Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
Sent from my GT-I9300 using xda premium

Did you contact Samsung service directly ?
Sent from my GT-I9300 using xda app-developers app

can I ask you to keep all documentation for this, as it could be very useful to other UK users, now they have set a precedent.

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Frame cracked near the USB port.
Hi,
Even my SIII frame got cracked near the charging port after using for 5 months, This crack i noticed last week, I havent dropped a single time and its in silicon case from the day i bought. Still its cracked near the charging port. FYI, I am from India. I have even attached the pic of my phone with the cracked area highlighted.
can you please let out the information of your service location with the service request ID, so that i can show this as proof which servicing in my location.
Chappac said:
Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse

potential heat fractures? haven't been keeping your phones in variable temperatures have you?

I didnt do anything abnormal, which made this crack, I used to play games for an hour everyday, may be playing games would have dissasipated more heat. which lead to crack near the port, some times i have even noticed my charger ports gets heated whiel charging even that could lead to this crack.
Squall-Leonhart said:
potential heat fractures? haven't been keeping your phones in variable temperatures have you?
Click to expand...
Click to collapse

I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
Sent from my GT-I9300 using xda premium

I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
SirCanealot said:
I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse

In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
Sent from my GT-I9300 using xda premium

Premindia87 said:
I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
Click to expand...
Click to collapse
Wishing you luck on getting the issue resolved with ease.. :good:

Useless Samsung!...(I wont buy anymore)
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
SirCanealot said:
In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse

My local authorised dealer said they would change the casing no problem but now it has to go to Samsung due to other issues they have said I may get charged

Premindia87 said:
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
Click to expand...
Click to collapse
It is not a samsung fault ...yea they have a bad material in starting but the contractors in every country are responsible for warranty service some give good service and some are worse
Sent from my GT-I9300 using xda premium

Kindly continue here: http://forum.xda-developers.com/showthread.php?t=2014448
Thread closed.

Worst service from sony india.replaced phone 6 times.

Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .

Contrary to you I've had the best service ever when my XZ had an issue. They gave me a new one immediately in the store and there is nothing wrong with my replacement
Very happy customer here! I live in Belgium
Sent from my C6603 using xda app-developers app

Most of us have bought this phone. That's why we are here.
Don't go crying "don't buy this phone".

dugs_123 said:
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Click to expand...
Click to collapse
What a idiot first post here and its about slagging. now go get 2 cent from Samsung

You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?

Big lol @dugs_123
Sent from my C6603 using XDA Premium 4 mobile app

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
that phone looks like a used phone and under no circumstances is fit to be a replacement, just look at the dust.
Well there have been guys to get their phone in 3-4 days i have been stuck without one since 19 days now, even though i told them that i will be leaving India for 2 months, the senior execs up at xperia support tell me they will do their best and call me back but sadly they do not. So this tuesday if no updates or solutions are given, il be whacking them. I have to leave this wednesday.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
Which service centre in India ?
Could you be more specific, rather than ranting.
Sorry if i seem skeptical because in my experience most of such posts at both HTC and Sony forums at XDA by accounts created just before posting turn out to be fake ones mostly paid out by Samsung.

6 phones.
All faulty??
Guess I'm lucky.
Not one issue since buying in March.
Best phone I've owned sorry.
Sent from my C6603 using xda app-developers app

Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?

cihanleanne said:
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
Click to expand...
Click to collapse
Mind you language buddy. I am not acting over here. I have just posted what i have been experiencing since July and about the service provided to me from sony india. I have been using sony products. SO i am not against this product but against the service which is being provided. And also i am not supporting any other mobile manufacturer.Infact I have myself not used any products other than sony.
SO idiot first read the post and then reply accordingly.
If moderators feel this is fake then i request you to delete this thread. Neways it wouldnt matter to anyone unless someone experiences it.
And the service centre name is Mobile technology in Ghatkopar East,Mumbai,India.
Thes service centre people are helpful But they are just the intermediate who just provide me the mobile received from company. And thus my post is against this service from sony india which is providing such faulty units to these authorized service centre.

I have had an amazing experience from Sony. They replaced my phone in 1 day and gave me a brand new one. I had the mic problem. The new replacement works without any problems. By the way replacement from Sony, Pune, India.
Sent from my C6603 using xda premium

dugs_123 said:
And the service centre name is....
Click to expand...
Click to collapse
It sounds like your problem lies with the service centre, not Sony itself. A service centre acts as an agent of another company, but is not part of it.
Maybe you should call Sony direct and tell them how you have been treated by the service centre, so they can refer you to another one, and possibly investigate. Sony don't want a service centre giving them a bad name.

I never had any problems with this phone, although if I have any problems with this phone I just take the backglass off and start replacing parts. Same as I did with my adhessive glue and backglass haha. I'm very happy with this phone and won't be buying the Z1 lol
Sent from my C6603 using xda premium

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
+1

Surprising... I had a different experience. After they initially tried to blame me for the screen cracking while being handled by the service centre rep, not only did they replace my six month old 6602 with a brand new retail 6603, I also became friendly with the regional manager Sony India, and he's promised me complimentary passes for the forthcoming honami release ceremony. Ymmv...
Dead cookies leave no trails...

Why did you not take it a diff service center, my phone had some camera issues, they gave me a replacement phone next day itself. Coming and cribbing here does not change things my friend, you should definitely go and complaint against the SC, not Sony on a whole.

I would say I really love my phone and all the features it has. But through my experience with sony mobile india, I wouldn't recommend buying a Sony phone to anyone in India atleast
My Problem: HEAPHONE COVER OPENS ON IT'S OWN
-There phone Support is i'll trained
They didn't know Xperia Z had a headphone cover/flap.
-They take atleast a month to reply to your emails.
Their email replies, are fixed with the same paragraphs and wordings..I sent over 8 reminders mails over period of two months.
-Their phone support told me to email them.
-Service center cleaned my phone with a toothbrush and gave it back to me.
Naturally when Sony asked me to submit the phone at a service centre and revert with a job number on email.
Neither did the one month reply time nor the handling Of my phone by them at the Service centre or the posts on this forum about the other issues(dead pixels, lose of water resistance after service etc), I decided against going for it.
Sent from my C6602 using xda app-developers app

Sony service is better than samsung at least. They have a toll free number and people there are really helpful. I got my phone replaced twice. Once due to overheating the replacement unit had pblm with microsd and later i received a perfect unit. Now i have one and xperia z is sold. But i must say sony service is better than samsung and lg combined lol.
Sent from my HTC One using xda premium