Database Users

Samsung can be a pain to deal with...

I just wanted to get this out there because I'm curious how common this is. Having previously owned a Nexus One, HTC support was excellent and replaced the phone twice under warranty, no questions asked. Unfortunately, I've had a hard time dealing with Samsung.
I bought my Nexus S on the day of release in December 2010, and had no major problems with it until May of this year. It's the best phone I've ever owned. In May, the screen started becoming unresponsive so I called Samsung and they said I could ship the phone in for repair and they would pay UPS ground shipping each way. I live near San Francisco, so this would be 5 days each way to Plano, TX where the repair facility is located. No problem, I figured, as long as I get my screen fixed. For the meantime I purchased a new Nexus One on Amazon since I would be without a phone for at least a couple weeks. So I sent in the Nexus S, it took them a week to repair the phone after receiving it, so I was without my Nexus S for three weeks.
So I get the phone back and... bam... screen still doesn't work right. it's nearly completely unusable. Turns out they updated the software, tested it as working, then sent it back. I called Samsung again and after escalating to level three and being on the phone for an hour, they agree to do two day shipping each way and replace the screen components. This is fine with me, as long as the phone gets fixed. I sent the phone in again, and while they two day shipping helped, it was still two weeks that I didn't have my phone.
I get the phone back, and of course, the screen STILL didn't work right. It was so bad I couldn't even type out a text. So I call Samsung again, escalate to level three, and pressure to get the phone switched out. The support rep agrees, and says he has to put in an appeal to get the phone switched out. He said he'd call me back within the next few hours with the result of the appeal, which he did, and my request was approved. So I send the phone in again, two day shipping, and it takes about 5 days to be processed and for a refurbished phone to be sent back to me. Unfortunately, then sent it back ground, so it was 5 business days before I got the refurbished phone.
Once I got the refurbished phone, it did have a few nicks and dings, but it worked perfectly, just as my previous Nexus S had prior to May. The funny thing was the refurb was sent to me already running Cyanogen, which leads me to believe they don't QC their refurb phones very thoroughly, but it was okay since everything seemed to be working as it should. But then a couple days later I tried to use the headphone jack and it didn't work at all. It was completely dead. Go. F'in. Figure.
So I called Samsung again, the level one rep agreed to send the phone in for repair, but he couldn't do anything faster than ground shipping and I didn't feel like wasting more time on the phone. The repair facility received the phone yesterday, so we'll see how it goes. I assume a headphone jack will be easier to repair than the screen was.
I guess what irks me the most was I paid $570 (after taxes) to buy the phone outright, and here I really haven't had it since June when I first started to send it in for repair. I've had to waste my time and their time for a problem that should have been fixed on the first occurrence. Thank god I bought a new Nexus One for the meantime. I would also like to mention Best Buy was no help during any of this either. When the problem first started, they kept saying all they could do was work with Samsung to send it in to the repair center, except I would have to pay half of the shipping. That's just crazy to me, but not surprising.
One last thing I can say is everyone I have talked to at Samsung has been friendly. Level 1 and 2 are obviously offshore, while three are within the United States, but it didn't matter, all were equally friendly and seemed to do their best to help me. They just don't seem to have the power to do much other than send a shipping label for repair.
Sorry about the long rant, but I am obviously a bit frustrated by the whole situation. Fingers crossed when I get the phone back in 10 or so days (my estimate) it will be fixed and functioning properly.

I live in Brazil and here the Samsung support are even worse. But what can i do if they have the best phones?
I hope you get your phone back and fixed without any other delay.
Thx for sharing.
Sent from my GT-I9100 using Tapatalk

yes samsung support is horrible i dealt with them very often, and they will not replace / fix the phone for you if it was already fixed once

I live in america and we don't deal with samsung. if my phone breaks (which is has twice) we go to the Sprint store and both times my phone was exchanged in store. No problems here.

p-slim said:
I live in america and we don't deal with samsung. if my phone breaks (which is has twice) we go to the Sprint store and both times my phone was exchanged in store. No problems here.
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I live in the United States too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.

desertflyer said:
I live in America too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.
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That means you must have tmobile. If it's a sprint phone you can take it to the sprint service center
Sent from my Nexus S 4G using Tapatalk

T-Mobile actually has excellent customer support, but they do not sell the Nexus S. Regardless, I just use T-Mobile's network. Simple Mobile is my service provider.

I live in India, My phone had a motherboard issue and they had to replace it. They told it would take 7 days. But i was without my phone for three weeks. If i had paid money for the new motherboard instead of claiming warranty i would have got it in 3 days.
Samsung service sucks.

desertflyer said:
I live in the United States too, but when you buy your phone in full, you don't get supported by a carrier. I would have thought Best Buy would assume the role of carrier in this situation, but that wasn't the case.
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Sprint will repair a phone for free if you have insurance or for 35 dollars if you don't. Doesn't matter if its on or off contract. Screw dealing with the manufacturer.
Sent from my PC36100 using XDA Premium App

In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?

thecoogster said:
In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?
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It depends on the state, but most don't have rules on warranties. Samsung offers 1 year parts + labor, but Best Buy (who sold me the phone) only have a 30 day policy. So basically I have to live with Samsung's support.
Sent from my Nexus One using XDA App

thecoogster said:
In the uk you should be covered under warranty for at least the first year and it is the place of purchase that has to deal with your returns, dont you have this support in the US?
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This. I would never go through what you're going through if I can avoid it. Seven bucks a month is so worth it.
Sprint has been kick ass in this regard too. I once brought in my EVO to a repair center to get a hot spot screen replaced and they did it no questions. Another time I went in and asked for a replacement battery door and they just gave me one with no issues. I love Sprint man.
Sent from my Nexus S 4G using Tapatalk

Samsung have "finished" repairing my phone as of today. Here is what they updated the support ticket with:
Original Problem:
TECHNICAL INQUIRY - AUDIO/SPEAKER/SOUND/VIBRATION - DEVICE SOUNDS INAUDIBLE
Problem found:
RINGERTONE INAUDIBLE/NO ADJUST
Solution:
S/W UPDATED - REPLACED COMPONENT
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Keep in mind the problem was a non-working 3.5mm jack. Needless to say, I have zero confidence the problem is fixed.

desertflyer said:
Samsung have "finished" repairing my phone as of today. Here is what they updated the support ticket with:
Keep in mind the problem was a non-working 3.5mm jack. Needless to say, I have zero confidence the problem is fixed.
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Wow. That sucks.
Sent from my PC36100 using XDA Premium App

I got my Nexus S back Monday and it's fixed! I'm running MIUI on it now. Now that everything is working, I'm remembering why I love this phone. Thanks for letting me vent.
Sent from my Google Nexus S using XDA App

IMEI restored after /efs wipe with no backup

I'm not sure what the rules are about advertising a particular service. I'm sure a moderator will help if necessary.
I know a great many people lost their IMEI by wiping their /efs folder, either by flashing a ROM with a fault or by deleting it deliberately without knowing what the consequence would be.
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
After about 10 days, my phone is back and the IMEI is restored.
I know lots of people have the same issue, so I phoned Regenersis customer service: 0844 338 0254
They agreed that they will fix this problem for anyone, but she was very firm that the company could not confirm a price without first seeing the phone. I tried to explain that the problems would all be identical, but she was totally firm. I tried to explain I was hoping to send more business their way out of goodwill for my repair. She remained firm!
Their website is: http://www.regenersis.com/our-locations/uk/glasgow
In summary:
If your phone is under warranty and registered with Samsung, you can probably do the same thing as me, which is request a repair over the phone, and they should refer you to regenersis (if you are in the UK). I was completely honest about it being my fault, and that I bought the phone off ebay. I was however still able to register it on the Samsung website under my name. (When I sent it off I was asked to provide proof of purchase so I printed off my ebay receipt)
If your phone is not under warranty, go directly to Regenersis.
Maybe this will give others some hope!
Again, I apologise if this is against forum rules, but as far as I know, no other post has any advise about fixing this issue.

Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it

I have no warranty, and I'm far away from the UK

joaoennes said:
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
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He says they agreed to fix it under warranty, so presumably they fixed his for free! Hope you get yours sorted.
Mike
Garbled meaning induced by swype!

Tenhi said:
I have no warranty, and I'm far away from the UK
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Don't worry Regenersis is not limited to UK. They have their offices in Germany, Poland, UK, Romania and Russia.
Unfortunately I have to say that Polish department doesn't have good reputation. Some people reported that smart phones came in worse condition than before service. Just wanted you to know any potential danger It's not that it's a "rule". It just happened couple of times. Too many as I see it.

I've just contacted local official Samsung service center, and they told me that they can't help me because my phone is not bought in Croatia. This one is from Switzerland.
They also told me that there is two ways to fix it. First one would be reverting factory settings with stock ROM and everything else (tried that myself with no success). And another option is to change motherboard (around 200€)...
I will be in Germany soon, so I'll try to contact Regenersis there...
Btw. I'm still trying to fix my nv_data.bin and other files in efs partition

The mother board was not changed, the files were rebuilt. The IMEI was restored to the one on the sticker.
Even though I was very clear that it was my own actions that corrupted the efs data, they treated it as a warranty repair. Perhaps the person I spoke to at Samsung were just being extra nice. My lucky day?
Sent from my Nexus, fool

bedalus said:
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
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Did you tell them that you insall custom rom?

Swiperaja said:
Did you tell them that you insall custom rom?
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Yes. I first dealt with the online service request, and detailed everything I had done.
Sent from the future to put right what once went wrong.

Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .

I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium

Tenhi said:
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
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Unfortunately they would not reveal their secrets. They wouldn't even share their pricing system!
Sent from the future to put right what once went wrong.

kmmxracer said:
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
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My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.

zirra said:
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
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How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium

kmmxracer said:
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
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From the time they received it probably less than a week

I'm gonna call them to get an update tomorrow
Sent from my HTC Sensation 4G using xda premium

Glad there is something out there for you guys!

suggestions for backup of /efs directory?
first of all, thank you, bedalus, for suggesting the simple and obvious solution of sending the phone back for repair. I was completely stumped prior to that.
I am in the USA, and sent my phone to Texas. it was back in my hands about 10 days later, with no charge or complaints from Samsung. I was unable to figure out how to remove ClockworkMod, so I simply did not mention it, but I did say that the whole thing was my fault. I did do "adb oem lock" before sending it back. when it came back, it had the stock recovery image.
it also had the /efs directory fixed. I have my IMEI back and showing something other than "unknown". so my Nexus S is working again as a telephone.
I have looked around for the best way to back up the /efs directory on a Nexus S, but could not find anything. so I have started a thread asking about a reliable backup plan. if anyone has direct experience, I would appreciate reading it in that thread.

Samsung India Service Center aka Thief Centres

Hi Guys,
I want to highlight the unfortunate incident happened with me at Samsung authorized service center or better say thief centre
I would like to bring in your notice daylight robbery by your service center in India. I took my mobile galaxy s2 there as it was not getting on, there in-competent staff checked the mobile and mentioned an expense of 9990 INR(200$) mentioning the mother board will change as it's water damage. I didn't accept that and I said better I'll go for a new phone. When I showed it to external mechanic, immediately after opening the set in front of me, he said this phone camera module is not there. Moreover he repaired the phone in 15 min just for 1000INR(20$). First they tried tried to rob me for 10K when I didn't accept that offer they stole the camera out of mobile.
Guys beware of these robbers specially people in India.

Which center in india. Which place, just to stay away.
Sent from my GT-I9100

lovesamsungS2 said:
Which center in india. Which place, just to stay away.
Sent from my GT-I9100
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Its sector 31 Gurgaon- haryana
Sent from my GT-I9082 using xda app-developers app

Lol, consumer protection service exist in India?

Maybe the water washed it away.

oinkylicious said:
Maybe the water washed it away.
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Lolz...!
Sent from my GT-I9082 using xda app-developers app

bogdan1980 said:
Lol, consumer protection service exist in India?
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It does, but most of time it's of no use as pending case list is so big, it take ages
Sent from my GT-I9082 using xda app-developers app

Did you go back and tell them that your going to lodge a consumer court complaint if they don't give you a replacement camera module? Ask for a formal apology from them, if they don't want you to file a case. Tell them that your brother/father/uncle/ is a senior superintendent of police and it is very easy for you to get your way around if they don't give you the camera back. Its YOUR camera module... GET IT BACK. Don't just sit quietly, do something!
Sent from my GT-I9100 using xda premium

You should go to consumer court and file a complaint. But do not expect anything out of this as your communication with them was verbal and will hold no authenticity as far as law is concerned.
But still i will advise if you have time do file a complaint as it will create a fear in their mind not to do such act with others.

vishal11in said:
You should go to consumer court and file a complaint. But do not expect anything out of this as your communication with them was verbal and will hold no authenticity as far as law is concerned.
But still i will advise if you have time do file a complaint as it will create a fear in their mind not to do such act with others.
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No I am not sitting quite. I called up Samsung Customer care and told them I am going to lodge a police complaint, they asked for me to wait for sometime and they will resolve the matter. Also I send the email to CEO office of Samsung India, got a call from them, they have taken the owner of service center on the call and now the matter is escalated to senior management. Let's see what next.
Btw I posted on Samsung India Mobile Fb also. Just now someone called me and told me the same service center has also replaced his camera with faulty camera when he sent his mobile for repair in warranty.
Fb Post:
http://www.facebook.com/SamsungMobi...4374?comment_id=25556836&notif_t=feed_comment

good...don't let them off the hook.

Hey guys same incident happen with me also in service center in west delhi in moti nagar . I have ace plus gt-s7500 ....that just get software upgrade failure while flashing rom and fone not switch on again . I go to center and tell them that while upgrading fone from kies it failed in between and fone not switch on . They give me answer on same day in evening that it get water damage .
They tell me to replace it's motherboard with cost of 7000 inr . While my fone is under warranty I tell them to replace it free but they refused . So , I email several times to head service center . And then they said they give me discount of 50% that is repair cost 3500inr .
I refused to pay and take my fone from them and repaired it from unauthorized expert and he repair it with just rupees 500inr and he told that the boot ic is get short there is no water damage .
So this is how samsung service center do fraud to their customers.
Sent from fraud company handset .

dear friends
it not the company fault its the person who is working for it we cannot blame Samsung for 10 or 15 fraud employees

Corrupt Indians are like this Not Samsung I remember I gave my galaxy ace to repairs as it got stuck on boot screen I was a total noob at that time....but I fixed it by going into recovery and factory reset...they asked me to pay 5000rs for mother board....And tHE WORST OF ALL WERE THE PEOPLE OF SONY I had a xperia device with warranty I gave for repairs.... 3 months passed and still not repaired they made lame excuses. I Got angry and impatient and I CALLED them up and said that I WILL TAKE BACK MY PHONE AND BANG IT AGAINST THE FLOOR in the service center AND then the next day I got a call from them saying your phone is repaired pls collect it tomorrow ....
Sent from my GT-I9100 using xda app-developers app

faisad said:
dear friends
it not the company fault its the person who is working for it we cannot blame Samsung for 10 or 15 fraud employees
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Click to collapse
I agree with you it's not samsung fault directly but indirectly yes. They need to keep an eye what their service centre are doing and if so me are not professional kick them out
Sent from my GT-I9082 using xda app-developers app

don't blame SAMSUNG its the employee's fault,but if Samsung doesn't take any action then that's a different story

I never had bad experience with Samsung service center. They had fixed my phone a couple of times ( changed camera module and charging port) with in couple of minutes and in front of me.
Btw I live in Delhi
Sent from my GT-I9100 using Tapatalk 2

Update:
Samsung says they have checked with the service center and they said they've not stolen the camera. So best we can do is you get your mobile repaired and they will try to give some discount on repair.
Sent from my GT-I9082 using xda app-developers app

It is always better to have a person who works in any mobile company of the phone u own! cause then everything is fair and relevant! I went their today! I had a friend who had a contact with his friend, we had to stand in line, but that guy cam eto us took my phone, without looking at the bill, update my device, indeed speeded it up! . Now I am satisfied and happy, Faridabad Neelam flyover!

NoteboyTech said:
It is always better to have a person who works in any mobile company of the phone u own! cause then everything is fair and relevant! I went their today! I had a friend who had a contact with his friend, we had to stand in line, but that guy cam eto us took my phone, without looking at the bill, update my device, indeed speeded it up! . Now I am satisfied and happy, Faridabad Neelam flyover!
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you do realise that this thread is almost a year old..right?

Asurion Question

So I got stuck in a heavy rain storm and my S4 got a little wet. Didn't notice until later that my phone wasn't charging, after totally drying off. The charging port got really hot.
Wouldn't charge a little bit ago either. So I put in an insurance claim for replacement. Plugged it in literally 5 minutes later and it charges again. Will Asurion cancel the claim and refund me the $150 bucks or do I just have to eat it? Kinda annoyed that it just started charging again.

Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta

GiantJay said:
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
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They already charged me. Where do I go on the site? All I see is tracking when I go to the site.

agentfazexx said:
They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
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Call their 1800 number its the fastest.

It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?

agentfazexx said:
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
Click to expand...
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The only drawback is the verbage when you authorized...it clearly states there is no reversing the claim beyond that point.
Sent from my HTC One using xda app-developers app

Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.

miketucky350 said:
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
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Click to collapse
I dunno if they'd refund the charge or not. I wouldn't even be able to talk to anyone as it is since their number is just an automated hotline. Seems pretty shady business to me if you can't even talk to anybody. I guess I'll just have to talk to my bank about disputing the charges since they give no way of contacting anybody.

Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent

ifly4vamerica said:
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
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So they don't cover water damage even though it's an option for replacement on their site? Uhhh....
Also, the number they have on the Contact Us page has no option to speak with anyone. Do you have a link for the live chat thing?

You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent

ifly4vamerica said:
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
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Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?

Usually if it gets wet and you turn it off and dry it completely you can get them to work fine. Not always though especially if something shorts out while it is wet. Just call and talk to them maybe they will do something for you. Sometimes it depends on who you talk to and their mood. It doesn't hurt to ask them. Good luck.
SGS4 Sent

agentfazexx said:
Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
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Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: because of what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium

squshy 7 said:
Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: not the mere presence of liquid, but what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
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Yeah I'm going to keep the claim for that reason. Was thinking basically the same thing. I am running CM10.1. Are they going to get pissy because I flashed CWM via Odin? Download mode shows that things have been flashed. Didn't know if there's a way to clear that after restoring the stock ROM...

What about the evidence of Odin flashing seen in download mode?

This is why I suggest getting phones from Best buy with their Geek Squad protection. No deductible and infinite replacements, covers everything but lost/stolen devices.
Sent from my SPH-L720 using Tapatalk 4 Beta

Best buy is the way to go went thru like 5 evo 3ds with them and never had problems
Sent from my SPH-L720 using xda app-developers app

agentfazexx said:
What about the evidence of Odin flashing seen in download mode?
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asurion could care less what you did to your phone once you pay the deductible.

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
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Click to collapse
Warranty perhaps
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nthknd said:
Warranty perhaps
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I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
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mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
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As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Dont claim it through att, claim it through SAMSUNG.
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vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
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Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
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Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
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That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
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It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
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Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
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Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
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Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
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