Database Users

Repair Shop that stole my phone

Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me

thewarhawk said:
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
Click to expand...
Click to collapse
this may help a lot of people !!
i feel sorry for your loss !!

I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.

Any news on getting your phone back?
Sent from my MB860 using xda premium

borgib said:
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
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Thanks alot, I appreciate that
msd24200 said:
Any news on getting your phone back?
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Nope, as always they're not replying to any emails and not answering my calls

Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.

Frrrrrrunkis said:
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
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Click to collapse
unfortunately not I forgot to write them down before I sent it off..and yeah I've been keeping an eye out for it, but I'm sure they would be smart enough to do it through a different account..

have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.

el_venga said:
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
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Thanks, I'll try contacting them to see if they have it on record, I did buy it from them

thewarhawk said:
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
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Click to collapse
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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Click to collapse
I would definitely do the same thing as well. Theft has all forms so if you are prepared to do some work then you should even call the police on them.
Have you read their Terms and Conditions? Is there anything that you can go to the police with? Do you have a record of your shipment to them?
I was very sorry to hear about you experience.

It's difficult when this 'shop' had good reviews on Ebay. That typically says it's okay to send something to them as you're going to get it returned, but what I read is ridiculous. Since I haven't seen anyone else recommend it, why not A) report the phone as stolen and B) report your stolen phone to the police.
Granted it's just a phone, but even then it's property and it sounds like this repair place is in the same area you're in, though I could be wrong.
I hope you get your phone back. Sorry to hear it even happened. :-(
-Dave

Well now that we have the phone number we should all call and tell them to return this guys phone.

dratsablive said:
Well now that we have the phone number we should all call and tell them to return this guys phone.
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Don't know the shop and don't know the guy posting this problem. We should trust what the OP says because? Just saying! Nobody should go calling anyone. If what the OP says is in fact true, then there is legal recourse if he has proof someone has his phone.
Sent from my MB860 using xda premium

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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Click to collapse
Just called my carrier and they said they can't really do anything except suspend my service, but since I took my sim out before I sent the phone, I don't need that. They didn't have record of my atrix's IMEI number, so no luck there.
Anyways, I'm saving up money to get another atrix(because I just love this phone) so I'll be getting another one soon..
Thanks everyone for your support, I just started this thread to warn anyone else against dealing with these people, so don't worry too much about calling them up, like Caelan says, you don't really know me, and it probably won't help too much either way.
Thanks again

I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.

Tratious said:
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
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Thanks for the suggestion, but those are long gone

Should have installed avast and enabled the anti theft option.
at this point you could have totally locked the phone down and even if he factory reset somehow it wouldnt matter

Just always remember karma is a really you know what and what goes around comes around

Very impressed with the Samsung repair service

So my sg2 broke not long ago so I had no choice but to send it to Samsung for a repair which I was hesitant at first after reading a few bad reviews and was concerned with how long the repair would take however I was pleasantly surprised. Samsung received my phone on the 25th and on the 26th they had completed the repair and sent it back to me and I received the phone the next day
So just getting it out there for anyone hesitant to send their phone to Samsung because they provided me a great service!!

Glad that ur phone's back
Sent from my HTC Nexus One using XDA

AC DC said:
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
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Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.

It's great that they sent it back so fast. What was the issue with your phone?

Good to know! <3 Sammy

Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble

Imperiale said:
It's great that they sent it back so fast. What was the issue with your phone?
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It just randomly died, couldnt get it into recovery mode even with a jig and tried different batteries so it was obviously a hardware error.

jonny_ftm said:
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Click to expand...
Click to collapse
Sorry to hear that, maybe the engineers were just lazy and didnt actually check if the SD card was getting corrupted but rather just saw the phone detected the card and assumed the phone was fine, but if you have a blatant hardware issue like your phone is just completely dead then they will repair your phone in a day and have it back to you asap

How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2

diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
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This is based on my experience here in germany:
I went to the samsung homepage and entered some kind of a live chat with a service engineer which was very helpful and quick as well cause i didnt have to call anyone or wait in a stupid queue. she then sent me all the relevant forms to fill out and send back.
I never sent it to SC though cause the fault was only temporary. Batteryindication was totally messed and phone stuck while charging and overheating etc. Looked like a hardware fault but never came back after taking out battery for a night.
Gesendet von meinem GT-I9100 mit Tapatalk

dw9999 said:
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
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I'm currently struggling with a Vodafone V725 while mines away having the earpiece replaced

diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
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Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process

dw9999 said:
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
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What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2

diehard2222 said:
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You only send them your phone, no box, charger or battery etc is required. They get all the information they need from the serial number and IMEI.

Well in my case Samsung service is one of the worst I've ever seen

Obviously everyone's experience is going to be different and affected by what country they are in, the particular service center, or even the actual person handling your warranty claim. Which is why I am skeptical when hearing a bad (or good) experience with service centers.

Never had to use Samsung service but its not every day you read posts like this...hear a lot of negatives.
Sent from my GT-I9100 using XDA

wow, great to hear that samsung is so quick to take care of their customers.

not all samsung service centre are that awesome . malaysia samsung service center seems to be very slow

My local Samsung Mobile Service (Ho Chi Minh City, Vietnam) repaired my Galaxy S2 (change Mobo as it broken wifi) in only 1 hour. When waiting, i can use some mobile phone outside 4 fun (game, surf web).
Great service!

A story of a rooted phone, sent for repairs.

Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.

I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.

Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app

without getting caught.
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the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000

TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
Click to expand...
Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.

Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium

I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.

Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
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Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....

I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.

I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app

Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.

I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app

I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help

Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app

Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this

Gambolputty said:
Unfortunately not in Poland .........
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Why Samsung would tell you that I have no idea.

Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.

morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
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Click to collapse
Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:

Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
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OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).

I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
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I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

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D800 Not sure if I'm bricked... need help guys!

Good day guys, really need your help here!
Yesterday my D800 was doing just fine, until I start getting messages can't connect to the camera.
Wiping cash, fixing permissions through TWRP 2.6.3.4 didn't help much, so I decided to reinstall the rom (Rayglobe 3.2), did that many times with no issues, and I never had major problems with rom or phone in general. So...
Factory reset, installing rom, reboot... usual routine... clean flash and stuff... booting fine! next thing I know - my phone starts to reboot every minute or so!
reboot - didn't helped. reinstalling rom again - didn't helped... phone booting fine but then starts rebooting every minute, doesnt matter if you do anything or not.
I thought it's recovery issue because before 2.6.3.4 I was using 2.6.3.2 with no problems.
So, to save some time in a long run I thought I'm just gonna restore the phone through LGFlash Tool, cuz I did that before after bootlooping on CM rom.
So I went to flashtool, and restored original at&t rom with no problems. Guess what happen after?
phone boots fine and I'm getting every minute reboots AGAIN.:silly:
At that moment, after trying flashtool one more time and wiping with the same result I realized that I have a problem on a different level.
I'm trying to solve this without success so far. Current state - phone unrooted (as shown in download mode), and I can't even root it cuz it reboots before I root process ends in adb. and reboots and reboots and reboots... and boots fine and fast every time.
Another part of the problem - my IMEI became null. not sure when that happen exactly
Hope there is a solution. Download mode works fine, but I have no custom recovery obviously.

anybody? my phone is a brick:crying:

Sounds like a hardware failure.
Sent from my LG-D800 using XDA Premium HD app

great...:crying:

Certainly sounds like a hardware failure.
Best advice I can give would be to flash back to stock and try and get the device exchanged.
Can you grab a log of the reboot? Might give us a better idea of what the problem might be.

Thanks guys I will try to grab a log.
UPDATE!
I was able to root and flash CMW!!! (believe it or not I did that very quick between reboots LOL)
where should I go from here now....

twoxa said:
Thanks guys I will try to grab a log.
UPDATE!
I was able to root and flash CMW!!! (believe it or not I did that very quick between reboots LOL)
where should I go from here now....
Click to expand...
Click to collapse
Is everything still FC? Are you still under warranty? If everything fails and theres nothing you can do, I would honestly use this as a last resort. throw the phone in the microwave for 15 seconds make sure its inoperable and go get it exchanged for a new one.
On the other hand if its working, then I think the guys are right and you have a hardware issue where either way your best bet is to get get it exchanged.

helyg said:
Is everything still FC? Are you still under warranty? If everything fails and theres nothing you can do, I would honestly use this as a last resort. throw the phone in the microwave for 15 seconds make sure its inoperable and go get it exchanged for a new one.
On the other hand if its working, then I think the guys are right and you have a hardware issue where either way your best bet is to get get it exchanged.
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Click to collapse
haha sounds great. well, I got this phone from craigslist so... yeah, no warranty or receipt, sucks

twoxa said:
haha sounds great. well, I got this phone from craigslist so... yeah, no warranty or receipt, sucks
Click to expand...
Click to collapse
How bout flashing a stock ROM for your carrier in Dev section instead of stock firmware?...also maybe op back off to see if any water strip has been activated.....

RubbleTea said:
How bout flashing a stock ROM for your carrier in Dev section instead of stock firmware?...also maybe op back off to see if any water strip has been activated.....
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Click to collapse
what do you mean. I did flashed stock ATT rom through flashtool, it still reboots every minute.., same thing is you flash it through recovery...

twoxa said:
what do you mean. I did flashed stock ATT rom through flashtool, it still reboots every minute.., same thing is you flash it through recovery...
Click to expand...
Click to collapse
I meant have you tried flashing a ROM thought recovery just to see....maybe somehow something is sticking and causing it....wipe system data cache and davlik before ROM...I know you prob know this but couldn't hurt to try especially if your phones busted?....

RubbleTea said:
I meant have you tried flashing a ROM thought recovery just to see....maybe somehow something is sticking and causing it....wipe system data cache and davlik before ROM...I know you prob know this but couldn't hurt to try especially if your phones busted?....
Click to expand...
Click to collapse
yeah I did clean install through recovery. that's funny thing - phone is behaving normally in recovery or download mode, doesn't reboots all the time

twoxa said:
yeah I did clean install through recovery. that's funny thing - phone is behaving normally in recovery or download mode, doesn't reboots all the time
Click to expand...
Click to collapse
Idk maybe try a random new ROM to flash and see? Since you got it through craigslist maybe it had water damage and messed some stuff up.....sounds like ROM related though that's why maybe try random Roms...since a lot for your carrier anyways Instead of rayglobe

The d800 is att branded correct? If it is and you are an att customer the factory 1 year warranty is still valid even if you are not the original owner. Call att and go through tech support for a replacement.
Sent from my LG-D800 using XDA Premium HD app

RubbleTea said:
Idk maybe try a random new ROM to flash and see? Since you got it through craigslist maybe it had water damage and messed some stuff up.....sounds like ROM related though that's why maybe try random Roms...since a lot for your carrier anyways Instead of rayglobe
Click to expand...
Click to collapse
thanks man but I did try many roms already and no luck.

Intub8 said:
The d800 is att branded correct? If it is and you are an att customer the factory 1 year warranty is still valid even if you are not the original owner. Call att and go through tech support for a replacement.
Sent from my LG-D800 using XDA Premium HD app
Click to expand...
Click to collapse
Hey thanks! this sounds like a plan, I'll be back soon
ok so I guess it's a no go
"What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the Advanced American Telephones service location along with a description of the malfunction or difficulty;
Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address and telephone number."

twoxa said:
Hey thanks! this sounds like a plan, I'll be back soon
ok so I guess it's a no go
"What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the Advanced American Telephones service location along with a description of the malfunction or difficulty;
Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address and telephone number."
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Click to collapse
Where did you get that info from. That's not att's warranty policy.
Sent from my LG-D800 using XDA Premium HD app

Intub8 said:
Where did you get that info from. That's not att's warranty policy.
Sent from my LG-D800 using XDA Premium HD app
Click to expand...
Click to collapse
that's from att website...

twoxa said:
that's from att website...
Click to expand...
Click to collapse
First, determine if your device is within the warranty coverage period:
New device: Warranty coverage is 15 to 365 days from date of purchase.
AT&T Certified Like-New device: Warranty coverage is 15 to 90 days from date of purchase.
Device within warranty coverage period
Here's how you exchange your device under warranty:
Over-the-phone: Contact the Warranty Service Center at 800.801.1101.
In-person: Check our Device Support Center locations to see if we can provide you with same-day, face-to-face technical and warranty support.
Online: If you have a non-smartphone (feature phone), log in and follow the steps to determine if you're eligible for an online exchange.
This is from att website. If you call the phone number and give them the imei they will ship you the replacement g2. With it will be a return envelope for the defective phone. That is all you need to do. I have used it before on a phone bought from craigslist.
Sent from my LG-V500 using XDA Premium HD app

Intub8 said:
First, determine if your device is within the warranty coverage period:
New device: Warranty coverage is 15 to 365 days from date of purchase.
AT&T Certified Like-New device: Warranty coverage is 15 to 90 days from date of purchase.
Device within warranty coverage period
Here's how you exchange your device under warranty:
Over-the-phone: Contact the Warranty Service Center at 800.801.1101.
In-person: Check our Device Support Center locations to see if we can provide you with same-day, face-to-face technical and warranty support.
Online: If you have a non-smartphone (feature phone), log in and follow the steps to determine if you're eligible for an online exchange.
This is from att website. If you call the phone number and give them the imei they will ship you the replacement g2. With it will be a return envelope for the defective phone. That is all you need to do. I have used it before on a phone bought from craigslist.
Sent from my LG-V500 using XDA Premium HD app
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Click to collapse
big thanks man! I went to the AT&T Device Support Center, they didn't ask me for receipt or anything, my replacement is on the way! (they didn't had one over there)