Database Users

Endless reboot...

Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi

I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.

Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.

That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?

twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
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Click to collapse
if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
Click to expand...
Click to collapse
I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.

ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon

Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App

Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App

Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.

two probs with phone

My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?

you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Click to collapse
Maybe people should take responsibility for their actions instead?

Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App

If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.

Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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Click to collapse
You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.

Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.

do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Click to collapse
Will t-mo replace defect unit if you bought it from ebay?

people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.

Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.

Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.

I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.

IMEI restored after /efs wipe with no backup

I'm not sure what the rules are about advertising a particular service. I'm sure a moderator will help if necessary.
I know a great many people lost their IMEI by wiping their /efs folder, either by flashing a ROM with a fault or by deleting it deliberately without knowing what the consequence would be.
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
After about 10 days, my phone is back and the IMEI is restored.
I know lots of people have the same issue, so I phoned Regenersis customer service: 0844 338 0254
They agreed that they will fix this problem for anyone, but she was very firm that the company could not confirm a price without first seeing the phone. I tried to explain that the problems would all be identical, but she was totally firm. I tried to explain I was hoping to send more business their way out of goodwill for my repair. She remained firm!
Their website is: http://www.regenersis.com/our-locations/uk/glasgow
In summary:
If your phone is under warranty and registered with Samsung, you can probably do the same thing as me, which is request a repair over the phone, and they should refer you to regenersis (if you are in the UK). I was completely honest about it being my fault, and that I bought the phone off ebay. I was however still able to register it on the Samsung website under my name. (When I sent it off I was asked to provide proof of purchase so I printed off my ebay receipt)
If your phone is not under warranty, go directly to Regenersis.
Maybe this will give others some hope!
Again, I apologise if this is against forum rules, but as far as I know, no other post has any advise about fixing this issue.

Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it

I have no warranty, and I'm far away from the UK

joaoennes said:
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
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He says they agreed to fix it under warranty, so presumably they fixed his for free! Hope you get yours sorted.
Mike
Garbled meaning induced by swype!

Tenhi said:
I have no warranty, and I'm far away from the UK
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Don't worry Regenersis is not limited to UK. They have their offices in Germany, Poland, UK, Romania and Russia.
Unfortunately I have to say that Polish department doesn't have good reputation. Some people reported that smart phones came in worse condition than before service. Just wanted you to know any potential danger It's not that it's a "rule". It just happened couple of times. Too many as I see it.

I've just contacted local official Samsung service center, and they told me that they can't help me because my phone is not bought in Croatia. This one is from Switzerland.
They also told me that there is two ways to fix it. First one would be reverting factory settings with stock ROM and everything else (tried that myself with no success). And another option is to change motherboard (around 200€)...
I will be in Germany soon, so I'll try to contact Regenersis there...
Btw. I'm still trying to fix my nv_data.bin and other files in efs partition

The mother board was not changed, the files were rebuilt. The IMEI was restored to the one on the sticker.
Even though I was very clear that it was my own actions that corrupted the efs data, they treated it as a warranty repair. Perhaps the person I spoke to at Samsung were just being extra nice. My lucky day?
Sent from my Nexus, fool

bedalus said:
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
Click to expand...
Click to collapse
Did you tell them that you insall custom rom?

Swiperaja said:
Did you tell them that you insall custom rom?
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Yes. I first dealt with the online service request, and detailed everything I had done.
Sent from the future to put right what once went wrong.

Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .

I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium

Tenhi said:
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
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Click to collapse
Unfortunately they would not reveal their secrets. They wouldn't even share their pricing system!
Sent from the future to put right what once went wrong.

kmmxracer said:
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.

zirra said:
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
Click to expand...
Click to collapse
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium

kmmxracer said:
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
From the time they received it probably less than a week

I'm gonna call them to get an update tomorrow
Sent from my HTC Sensation 4G using xda premium

Glad there is something out there for you guys!

suggestions for backup of /efs directory?
first of all, thank you, bedalus, for suggesting the simple and obvious solution of sending the phone back for repair. I was completely stumped prior to that.
I am in the USA, and sent my phone to Texas. it was back in my hands about 10 days later, with no charge or complaints from Samsung. I was unable to figure out how to remove ClockworkMod, so I simply did not mention it, but I did say that the whole thing was my fault. I did do "adb oem lock" before sending it back. when it came back, it had the stock recovery image.
it also had the /efs directory fixed. I have my IMEI back and showing something other than "unknown". so my Nexus S is working again as a telephone.
I have looked around for the best way to back up the /efs directory on a Nexus S, but could not find anything. so I have started a thread asking about a reliable backup plan. if anyone has direct experience, I would appreciate reading it in that thread.

AT&T SGSIII Warranty info

All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.

das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
Click to expand...
Click to collapse
whats up with number 3? why are they destroyed? seems like a huge waste of money.

That's nice to know. Thanks, but I think I will wait a good spell before flashing anyways.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

If this is official AT&T policy I will sticky this for all to see. If it is a store by store basis then I won't. Let me know.
Thanks
FNM

das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
Click to expand...
Click to collapse
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.

BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
Click to expand...
Click to collapse
outsides are taken off and crushed into raw material and sent back to manufacturers. main boards, wafer, silicon, radios are then recycled and sent back to the manufacturer so they can install into new cases and refurbished back to the warranty service centers

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I will post official at&t documentation soon.

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I also was talking about samsung as this is a samsung forum.... we have samsung reflash tools that aren't available to the public to repair samsung issues... thats why flashing with samsung does not void the warranty. Read the OP please... nothing was said about atrix as it has a locked bootloader and requires bootstrapping and other non sense

das7982 said:
I will post official at&t documentation soon.
Click to expand...
Click to collapse
Awesome, should calm alot of nerves around here.
das7982 said:
I also was talking about samsung as this is a samsung forum
Click to expand...
Click to collapse
LoL, thanks for clearing that up.

Thanks for giving clarity on this.
I'm sure others are wondering as well.. how come you're a Verizon user working for AT&T?

I can jump in with a few things here:
AT&T's employee discount blows, to be honest. As a retail rep you get 2 lines, one with 500 and one with 1000 minutes. You then have to pay for everything a la carte. Data, texts, etc are all a paid addon, and you don't save much over a consumer plan. In addition, AT&T "reserves the right" to ask to inspect your phone for content and usage at any time, though admittedly it rarely happens. AT&T gives you a COU line and free phone (mostly of AT&T's choice), but they have the right to monitor anything & everything on it, and tell you not to use it for ANY personal use. Again, it's rarely inspected, but still... Screw that.
When I was with AT&T, I kept my Sprint line, because I was paying next to nothing with it.
As for destroying the phone casings, anything that has come into contact with the general public has to be destroyed for sanitary purposes. This is also why it's illegal to sell returned or used Bluetooth headsets. God forbid in the rare & unlikely instance you contracted a disease from a refurb phone? AT&T would be liable for millions in a lawsuit. It's cheaper to just destroy the casings.
Edit:
As for custom roms, it's not a store by store basis, because the repairs are only done in repair facilities. With Sprint, the "official" ruling was that rooting was fine, as long as that wasn't the cause of the phone breaking. If your power buttons cracked and you had a rooted phone, they were (mostly) smart enough to know that a custom rom didn't crack your power button. We also reserved the right to take customers who treated us like assholes and tell them to go kick rocks. Treat the repair techs well, and you'll be treated like gold.

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.

Make sure when you post the documentation you post the mycsp I'd too...
Sent from my SGH-I747M using Tapatalk 2

My local att tech support has two representatives that assist customer. One is an indian that with all do respect it a total idiot and the other is a super short girl that even she cant believe that she works at the tech support. It takes them 45 minutes each to find out the diagnose after talking on the phone to some devine authority. Now you are saying they told you all that stuff about warranty. Well in my opinion that is not worth even my dogs crap because tech support reps most of the time are just a bunch on morrons.

razorseal said:
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.
Click to expand...
Click to collapse
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.

Gadgetz said:
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.
Click to expand...
Click to collapse
indeed.

If this turns out to be legit, I'm going flash crazy.
Herp derp Captivate Tapatalk 2

BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
Click to expand...
Click to collapse
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.

cincygeek said:
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.
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yes, I thought this was the case too. like let's say they take the camera out of it, so when they get a phone with a broken camera, they swap it out. or maybe the capacitor. or an internal speaker.

entropism said:
AT&T's employee discount blows, to be honest.
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Click to collapse
I work for VZ landline, and our discounts are so bad that it is cheaper for me to keep Sprint service.

Boot looping phone sent for repair

Hi, just thought I would start a thread about HTC repair service.
Today I sent my phone to HTC UK for repair after being stuck in a constant boot loop on the start up screen, recovery and bootloader.
I will update the thread when I here what HTC are going to do and the cost so should anyone else have to use HTC repair service in the UK they will have an idea what to expect.

I'm interested on seeing what will happen.
What have you done to the phone?
S-off?
Rooted?
Sent from my HTC One using xda app-developers app

See my previous post in the other thread.
Sent from my Nexus 7 using xda app-developers app

TheHeffNerr said:
I'm interested on seeing what will happen.
What have you done to the phone?
S-off?
Rooted?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I am S-on, unlocked and rooted, only had my phone a week when it happened.

maxal said:
Hi, just thought I would start a thread about HTC repair service.
Today I sent my phone to HTC UK for repair after being stuck in a constant boot loop on the start up screen, recovery and bootloader.
I will update the thread when I here what HTC are going to do and the cost so should anyone else have to use HTC repair service in the UK they will have an idea what to expect.
Click to expand...
Click to collapse
Was it really necessary to send it off? Did you try to RUU back to stock, I was in a similar situation after running S-OFF, RUUed to stock and the phone came back to life.

djkinetic said:
Was it really necessary to send it off? Did you try to RUU back to stock, I was in a similar situation after running S-OFF, RUUed to stock and the phone came back to life.
Click to expand...
Click to collapse
Yes I did but I couldn't relock because it was boot looping in bootloader screen.

maxal said:
Yes I did but I couldn't relock because it was boot looping in bootloader screen.
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Click to collapse
from wat I read theres a certain order you have to follow in order to relock your bootloader, or else it causes a brick, either way once you unlock your BL, the warranty becomes invalidated from HTC if i recall, assuming the reason for the exchage/repair is related to an unlocked BL. Good luck with HTC, hope they replace the phone.

maxal said:
I am S-on, unlocked and rooted, only had my phone a week when it happened.
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Did you buy direct from HTC? I had some serious issues with mine after 2 days, all my doing I might add lol, I took mine back to Carphone Warehouse and they just swapped it straight over ... I only ask cos I'm curious why you didn't just go back to the shop you bought it from?

AllAboutTheCore said:
Did you buy direct from HTC? I had some serious issues with mine after 2 days, all my doing I might add lol, I took mine back to Carphone Warehouse and they just swapped it straight over ... I only ask cos I'm curious why you didn't just go back to the shop you bought it from?
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I bought it in a local shop on contract and I didn't think they would be able to help me, as I thought they would have sent it back to HTC for repair, and once they got it back they would have seen it was unlocked and rooted there for I had void my warranty.

maxal said:
I bought it in a local shop on contract and I didn't think they would be able to help me, as I thought they would have sent it back to HTC for repair, and once they got it back they would have seen it was unlocked and rooted there for I had void my warranty.
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I took mine back mate, like I said, to Carphone Warehouse and I'd unlocked the bootloader, rooted and managed to wipe the OS off of the phone lol. I got a bit swipe happy in TWRP and before I knew it I was stuck on the HTC bootup screen. Being that there was no RUU available and not enough knowledge of adb, fastboot etc, I felt like crying but figured what's the worst Carphone Warehouse can say? No? ... Luckily they were sound and just swapped it straight over, I imagine because although I didn't know what to do, there was an easy fix to sort the phone out so it wasn't like I'd ****ed it haha
Good luck anyways, hopefully they just sort it for ya and at no cost ... Better still lol

My phone arrived at the HTC repair center lunchtime today, fingers crossed I don't have to wait to long for news on what they are going to do.

mannin
maxal said:
My phone arrived at the HTC repair center lunchtime today, fingers crossed I don't have to wait to long for news on what they are going to do.
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I have the same problem so will be very interested in your outcome i'e Success or not,price and address of repairer.

Update.
My phone is on it's way back to me and I sould have it by Tuesday. I expected a call or email asking me to make a payment as I had unloked the botloader but I didn't.

Doesn't mean they fixed it.
Sent from my HTC One using Tapatalk 4 Beta

m00moo said:
Doesn't mean they fixed it.
Sent from my HTC One using Tapatalk 4 Beta
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True, but I bet they have.

m00moo said:
Doesn't mean they fixed it.
Sent from my HTC One using Tapatalk 4 Beta
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They sent me a brand new phone so I would think they'll probably do the same for the OP
Sent from my Nexus 7 using xda app-developers app

jonny68 said:
They sent me a brand new phone so I would think they'll probably do the same for the OP
Sent from my Nexus 7 using xda app-developers app
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That's what I think will happen, fingers crossed.

Update:
Not good news, I got my phone back with a unable to repair form with a tick in the box for illegel software/unlock bootloader.
I told them it was ulocked and had illegel software on it when I booked it for repair and they told me I would probably need a new motherboard which could cost £100 which I said was fine, I was not expecting them to send it back with a unable to repair form.
Any suggestions what I should do now?

maxal said:
Update:
Not good news, I got my phone back with a unable to repair form with a tick in the box for illegel software/unlock bootloader.
I told them it was ulocked and had illegel software on it when I booked it for repair and they told me I would probably need a new motherboard which could cost £100 which I said was fine, I was not expecting them to send it back with a unable to repair form.
Any suggestions what I should do now?
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I don't know how much you tried to fix it, but I've seen a lot of people fix this by side loading a rom, and erasing the cache, and sometimes formatting a partition. If you haven't tried that, it might work.

stevedebi said:
I don't know how much you tried to fix it, but I've seen a lot of people fix this by side loading a rom, and erasing the cache, and sometimes formatting a partition. If you haven't tried that, it might work.
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Thanks yes I did.