Sending phone back to VERIZON under warranty - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

OK... so My charging port is acting a lil wonky... so I am going to exchange my phone under warranty... what should I do before I send it back? Flash back to stock?
I am currently on the rooted PB1 build...

No one has had any experience with sending phone back to Verizon?

There is a decent chance they will reject your warranty claim because root and unlocking bootloader makes the warranty void and the Knox warranty bit 1 and is not reset able but yes flash to a stock firmware and factory reset it and send it in maybe they will not check Knox warranty bit
Sent from my Nexus 4 using Tapatalk

[email protected] said:
There is a decent chance they will reject your warranty claim because root and unlocking bootloader makes the warranty void and the Knox warranty bit 1 and is not reset able but yes flash to a stock firmware and factory reset it and send it in maybe they will not check Knox warranty bit
Sent from my Nexus 4 using Tapatalk
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Thank you... I already got my new one... I have not yet sent my old one back.. but i did exactly what you said I flashed 5.0 and then did the in place OTA to 6.0... both versions that I have are the Toshiba Chipset... and the bootloader was never unlocked... I hope I am good

Related

Will rooting void the warranty?

I recently bought a Nexus 7 and have a Sony Xperia S. Sony will not repair your device for warranty if you unlock the boot loader as your DRM keys are lost forever. However I've looked at a few topics regarding this and can't seem to find a straight answer regarding the Nexus 7 as some say it does void it and others sag it doesn't.
Do Google care if you unlock the boot loader as I received the C80 model and read that lots of people are still having issues. Thank you for your time.
Sent from my Nexus 7 using xda premium
Yes, it states everywhere when you try to root that "This may void your Warranty"
What they mean by "May" is that they will use this as an excuse not to honour your warranty if they decide.
But if you can prove that it is a hardware fault, not in anyway caused by you rooting it then they will honour your warranty.
Hope this helps
Yes. Pretty much when you mod a device you aren't covered by warranty.
Sent from my SGH-T989 using xda premium
As far as I know, yes. But you can always flash to stock ROM. It will bring your warranty back.
Flash stock in fastboot, fastboot oem lock.
Of course if your device is broken then flashing stock might not be possible.

[Q] [POLL] Not rooting because of Knox

This is the most expensive phone(almost $900 AUD) I bought an I've never needed warranty before, but because of the Knox issue I'm afraid to root it and lose my 2 year manufacturer warranty.
Would you root your phone if there was no Knox counter?
ilikegoogle said:
This is the most expensive phone(almost $900 AUD) I bought an I've never needed warranty before, but because of the Knox issue I'm afraid to root it and lose my 2 year manufacturer warranty.
Would you root your phone if there was no Knox counter?
Click to expand...
Click to collapse
i rooted anyway, im insured so if the phone software breaks i will smash the screen so no one will see lol
you can root with 0+0 http://forum.xda-developers.com/showthread.php?t=2479952
....!!!!
We still don't have knox ?
Sent from my SM-N9000Q using Tapatalk
......
Oh my god those spammers. ^
Just use Root de la Vega, I rooted and am on KNOX 0x0.
Nothing stopped me from Rooting. But flashing a custom recovery is another case, if that is what you meant.
nicholaschum said:
Just use Root de la Vega, I rooted and am on KNOX 0x0.
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Click to collapse
Tempted to try that, but seeing a couple people trip the knox counter. I might wait a couple weeks before I try though. Coming from a Nexus 4, touchwiz doesn't seem that bad, so wouldn't really care about custom roms at the moment. Though rooting to get adblock and GMD gesture would be my main reasons.
ilikegoogle said:
This is the most expensive phone(almost $900 AUD) I bought an I've never needed warranty before, but because of the Knox issue I'm afraid to root it and lose my 2 year manufacturer warranty.
Would you root your phone if there was no Knox counter?
Click to expand...
Click to collapse
I rooted my device and triggered the Knox counter so my warranty is void. I could care less as I want full control over my device and find manufacturers always hinder the device limitations. As for Knox... I'm sure someone will soon come out with a patch you can run to reset the counter. Unfortunately, I did not buy insurance with my device as I was ROOTING to use on another carrier but yeah, I would just go for it.

If I have knox bootloader can I...?

If I have knox bootloader can I:-
1) Root my device?
2) Flash different modem?
3) Flash any CM or AOSP ROM?
4) Flash any custom recovery?
I want these things to be clear for me.
Thanks.
Sent from my SPH-L720 using Tapatalk
Yes to all. Except 3 some ppl have trouble flashing different modems.
Sent from my SPH-L720 using Tapatalk
yeah there area ways to still do that stuff but it'll flag it, so that voids your warranty
SayWhat10 said:
yeah there area ways to still do that stuff but it'll flag it, so that voids your warranty
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I don't care about warranty.
I care about my freedom to choose modems and roms and edit my system as I want.
But I see Google android and Samsung in their way to loose more users by their new jails.
Sent from my SPH-L720 using Tapatalk
yea
supposedly knox was for making the Galaxy an enterprise level security phone. so WTF is the warranty flag all about? right?
cyberweasal
anees02 said:
I don't care about warranty.
I care about my freedom to choose modems and roms and edit my system as I want.
But I see Google android and Samsung in their way to loose more users by their new jails.
Sent from my SPH-L720 using Tapatalk
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cyberweasal said:
supposedly knox was for making the Galaxy an enterprise level security phone. so WTF is the warranty flag all about? right?
cyberweasal
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Click to collapse
Well, the knox warranty flag has nothing to do with the phone's warranty. It's purpose is to signal to the knox container that the phone has been tampered with and is no longer able to provide the required security to the phone. Now, since there is no way to reset it like we could 0 out the flash counter with triangle away, it can also allow Samsung to see that your rooted or tampered with your phone so they can deny you warranty service. I haven't seen one post from someone that has been denied warranty service after tripping the knox warranty flag, we just all assume this will be the case since rooting your phone violates your warranty.
cruise350 said:
Well, the knox warranty flag has nothing to do with the phone's warranty. It's purpose is to signal to the knox container that the phone has been tampered with and is no longer able to provide the required security to the phone. Now, since there is no way to reset it like we could 0 out the flash counter with triangle away, it can also allow Samsung to see that your rooted or tampered with your phone so they can deny you warranty service. I haven't seen one post from someone that has been denied warranty service after tripping the knox warranty flag, we just all assume this will be the case since rooting your phone violates your warranty.
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Eh.... Doesn't your first sentence contradict everything else you said?
SayWhat10 said:
Eh.... Doesn't your first sentence contradict everything else you said?
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Click to collapse
No, the Knox warranty flag has nothing to do with the phone's warranty only knox's warranty. The later statements were just the way it is. Samsung has never said your phone's warranty is invalid if the Knox warranty flag is tripped. But, if you read their warranty, it does say if you tampered with your phone than your warranty may be void. So, yes, you can infer that a tripped Knox warranty flag also means your warranty is void.
Sent from my icrap 2 using Tapatalk HD
cant wait till someone figures out how to reset Knox..then this will get interesting!!!
cruise350 said:
No, the Knox warranty flag has nothing to do with the phone's warranty only knox's warranty. The later statements were just the way it is. Samsung has never said your phone's warranty is invalid if the Knox warranty flag is tripped. But, if you read their warranty, it does say if you tampered with your phone than your warranty may be void. So, yes, you can infer that a tripped Knox warranty flag also means your warranty is void.
Sent from my icrap 2 using Tapatalk HD
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Anyway to root G935FD(Exynos) without tripping knox?

Anyway to root G935FD(Exynos) without tripping knox?
Cant wait to root my phone , but still worry about the screen replacement in the future
Do you guys have any idea?
No probably wont ever happen.
mindstorms54 said:
Anyway to root G935FD(Exynos) without tripping knox?
Cant wait to root my phone , but still worry about the screen replacement in the future
Do you guys have any idea?
Click to expand...
Click to collapse
Root without tripping knox is possible if a Engineering Bootloader surfaces.
But I'm not sure whether even it can retain the 0x0 for a longer time.
No the system scans for any abnormalities in the system and if it senses any changes boom knox tripped
It's extremely unlikely we will get root without tripping knox and like @Ausboy 2011 said, the system will trip knox if it detects any system modifications. Something as simnple as installing a root app could trip knox in this case.
They released an engineering bootloader for the galaxy S6 Edge. So it IS possible. We just need to wait for that time to come. With the engineering bootloader you can modify anything on the system without tripping knox. You just need to flash EVERYTHING back to stock at the same time if you chose to remove said bootloader. Also, I know in the beginning phases of use of this engineering bootloader they lost use of their fingerprint reader. So there's always that possibility too. But we'll just have to see if/when that time comes.
jaredroid said:
They released an engineering bootloader for the galaxy S6 Edge. So it IS possible. We just need to wait for that time to come. With the engineering bootloader you can modify anything on the system without tripping knox. You just need to flash EVERYTHING back to stock at the same time if you chose to remove said bootloader. Also, I know in the beginning phases of use of this engineering bootloader they lost use of their fingerprint reader. So there's always that possibility too. But we'll just have to see if/when that time comes.
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Click to collapse
Looking forward to the day
Is Samsung pay rendered useless if you root then?
psufan5 said:
Is Samsung pay rendered useless if you root then?
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If you trip knox then yes.
peachpuff said:
If you trip knox then yes.
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Click to collapse
And you can't "untrip" knox by going back to stock I assume?
Yes
Envoyé de mon SM-G935F en utilisant Tapatalk
thing is we have the engineer bootloader for the s7 edge already. just noone has it working yet
mindstorms54 said:
Anyway to root G935FD(Exynos) without tripping knox?
Cant wait to root my phone , but still worry about the screen replacement in the future
Do you guys have any idea?
Click to expand...
Click to collapse
what happens if knox is tripped? Can't i use mobile payment or anything?
tazoman said:
what happens if knox is tripped? Can't i use mobile payment or anything?
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No,if Knox is tripped Samsung Pay will not work
tazoman said:
what happens if knox is tripped? Can't i use mobile payment or anything?
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Click to collapse
Btw
Your warranty will be void
mindstorms54 said:
Btw
Your warranty will be void
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Click to collapse
This actually varies depending on your location. For instance, in Europe, tripping knox will NOT void warranty. It is against EU law to refuse a hardware repair just because the software has been modified.
CuBz90 said:
This actually varies depending on your location. For instance, in Europe, tripping knox will NOT void warranty. It is against EU law to refuse a hardware repair just because the software has been modified.
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Click to collapse
That's true, but most places don't care, as they just send it to Samsung and they deny warranty repair because of tripped knox. You can of course get the repair if you take the fight up.. But really, who want to? I sued the place where I bought my S6, because they would not repair a KNOWN HARDWARE failure on the S6 (pink dots on front camera) after I had rooted my phone. They sent it to Samsung and they denied. By law they should pay the repair then.
I was told I was right by Danish Customer Service, but they needed my phone for like 7-8 months and I did not have my S7 Edge there, so I would be without a phone, so I called it.. For really, what could I win? I knew I would upgrade when the S7 came out anyway.
Faspaiso said:
That's true, but most places don't care, as they just send it to Samsung and they deny warranty repair because of tripped knox. You can of course get the repair if you take the fight up.. But really, who want to? I sued the place where I bought my S6, because they would not repair a KNOWN HARDWARE failure on the S6 (pink dots on front camera) after I had rooted my phone. They sent it to Samsung and they denied. By law they should pay the repair then.
I was told I was right by Danish Customer Service, but they needed my phone for like 7-8 months and I did not have my S7 Edge there, so I would be without a phone, so I called it.. For really, what could I win? I knew I would upgrade when the S7 came out anyway.
Click to expand...
Click to collapse
Here in the UK, Samsung will repair even if Knox is tripped. I have had a few repairs over the years and have always had tripped Knox. Some other UK users on here have confirmed the same.
Well that's nice. Sure they're are aware Knox was tripped? Because I was an idiot back then, I sent my phone in with a custom ROM, så they could not enter the binary, which was the reason they saw Knox was tripped.. When I said I would flash stock firmware, they said that was not possible without replacing something inside (the motherboard I think).
Faspaiso said:
Well that's nice. Sure they're are aware Knox was tripped? Because I was an idiot back then, I sent my phone in with a custom ROM, så they could not enter the binary, which was the reason they saw Knox was tripped.. When I said I would flash stock firmware, they said that was not possible without replacing something inside (the motherboard I think).
Click to expand...
Click to collapse
A Samsung rep in one of the repair stores told me that it doesn't matter if it has a tripped Knox as long as we put the stock firmware on the phone and it is NOT rooted. If it's rooted they will refuse.
However, I have known people to get the repair even when rooted.
Sent from my SM-G935F using Tapatalk

Is Asus collecting Serial Numbers when ulocking bootloader with their tool?

As above. I want to send my unit for warranty fix. It has problems with hardware. 3.5 mm jack is cutting audio from right channel. I want to relock bootloader and flash stock firmware.
No I think because I unlocked my bootloader with their tool too. Then I relocked it, flash the stock firmware and I asked customer service about my warranty and they said I still have it.
Sent from Asus Z00A running CyanogenMod 13 using XDA Mobile App
fish_pudding said:
No I think because I unlocked my bootloader with their tool too. Then I relocked it, flash the stock firmware and I asked customer service about my warranty and they said I still have it.
Sent from Asus Z00A running CyanogenMod 13 using XDA Mobile App
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Click to collapse
Alright Thanks for anwser. Is there any guide how to flash it? Is it just a normal adb flash in order to relock it?
Yes, once unlocked your imei is sent to Asus and Warranty voided.
ElmirBuljubasic said:
Yes, once unlocked your imei is sent to Asus and Warranty voided.
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Well thats shame. I have problems with hardware not software. Maybe they will accept it :/
It's a hardware issue they won't be checking boot loader details officially just take a receipt of your asus with service center.

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